The majority of Chewy reviews (read below) reveal that customers are happy with Chewy's prices, two-day shipping, Autoship program, pharmacy, and variety of pet products. When shopping for pet supplies, Chewy is a reliable and convenient online destination for pet parents.

Here's a bit about the company and how they're doing today:

Chewy’s mission is to become the most trusted and convenient online destination for pet lovers and its partners—vets and service providers. Chewy measures its success by the happiness of the people and pets it serves, not simply by the number of pet supplies delivered. Chewy has over 1,000 brands customers know and love—including Pharmacy. Chewy offers a 100% satisfaction guarantee on every item and order. The company provides free shipping on orders over $49 and 30% off a customers' first AutoShip order.

There are customer service representatives available to our customers 24/7 across phone, email, chat, and social media—holidays and weekends.

Chewy Pharmacy KY, LLC is a pharmacy licensed to dispense prescription drugs and other regulated products in all 50 states. Chewy Pharmacy has NABP (National Association of Boards of Pharmacy) and LegitScript accreditation.

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The Good

Autoship
Wide Variety of Pet Products
Pet Pharmacy
24/7 Customer Service
The Chewy Return Policy
Today’s Deals
Non-Profit Support
Pet Blog
Chewy App

Autoship

Chewy’s Autoship lets customers schedule regular deliveries of pet supplies. All customers have to do to set up Autoship is add items to their cart, proceed to checkout, and select “Yes” to Autoship and then their preferred schedule. Customers will receive 30% off their first Autoship order and every order after that will save an extra 5-10% on select brands for all of their future Autoship orders. Autoship even applies to prescription medications for a pet; as long as there is a valid prescription or remaining refills. There is no membership fee for Autoship and members can cancel at any time.

Wide Variety of Pet Products

Chewy has made it easy for pet lovers and their furry friends to find the pet care and pet products they need. Chewy's prices on the site are also reasonably low, although, there are more expensive items, but are generally on the larger items or the items in bulk. Chewy.com offers a wide variety of quality products, including dry, wet and canned food, treats, bowls, health and wellness, toys, cleaning, potty training (cat litter, potty pads, etc.), grooming, beds, and prescription pet food. So pet owners should have no problem finding grain-free dog treats or a holistic kitty litter. When selected, each category can be narrowed further by selecting a more specific sub-category, brands, life stage, breed, or material. This makes finding specific pet supplies fairly easy and browsing can be a more productive experience as well.

Whether you're looking for dog treats, a variety pack of cat food, or a hamster wheel, Chewy is most likely to have it.

Pet Pharmacy

Chewy knows that pet parents are busy and don't' always have time to visit the vet to pick up prescriptions. Instead, pet owners can order their pet's medication and have them delivered straight to their door.

Ordering pet meds is a simple and easy process. The company has a Chewy Rx team member contact your vet to approve any online medications. You can also add meds to your Autoship account.

24/7 Customer Service

One of the best things about Chewy is its customer service. The company puts its customers' needs first and Chewy shows this through its shipping rates, speed, and return policy.

Chewy's shipping costs are notable in the online pet store industry. Any orders on Chewy that are over $49 receive free one to two-day shipping. Any orders that are under $49 are given a flat shipping rate of $4.95. This low flat shipping rate is extremely helpful for customers who order heavy items such as dog food.

Chewy.com is known to have fast shipping. If the order is placed before 4 P.M., it will be shipped that same day and most customers report getting their products within 1-2 days of placing an order.

The company is also notorious for sending out handwritten notes with humourous pet puns, birthday cards, and some customers have even received a painting of their pet along with their order.

The Chewy Return Policy

Chewy’s return policy is also admirable. Offering a 100% satisfaction guarantee on ALL products sold. The company asks that the product(s) are unopened and in the original packaging it was shipped in, and Chewy will give a full refund with no other questions asked for 365 days after the original purchase. Chewy will also refund the shipping price that was paid.

Pet owners should be aware that Chewy does not accept returns or exchanges on prescription medications. However, the company will do an exchange if the product is incorrect or damaged. Chewy may issue a refund but this is determined on a case-by-case basis.

Today’s Deals

Pet owners looking for deals on their favorite brands for treats and pet foods should take a look at Chewy’s daily deals. Customers don't need a promo code or coupon code. Customers can just add the item to their shopping cart. For a pet parent looking for specific brands or products that are a little more expensive, this is a great feature as new products are added daily.

Compared to other pet goods suppliers, Chewy offers similar priced items. You will find similar prices on Amazon and PetSmart.

Pet Blog

Chewy has a pet blog that gives pet parents advice on numerous pet-related topics. Pet lovers and owners can find out what’s really in their pups dog food, whether to feed a pet dry or wet food, what vitamins and minerals to give a sick pet, what factors into a pet adoption or how to calm an anxious cat, whether or not you should buy grain-free dog food, and more. Having a blog on the site shows how much Chewy really knows about pets and how owners can provide the best supplies and pet care. Pet owners can read about pet nutrition, health, training, and behavior.

Non-Profit Support

Chewy supports several non-profit organizations such as Shelter Friends, All About Animals Rescue, Shelter Animals Advocates, and others. Chewy provides food and other items to animals in these shelters.

Gift Guide

Whether you are looking for a Halloween costume for your dog or a Christmas gift for your cat, you can find all the best gift recommendations with Chewy's gift guide. The gift guide includes ideas for all the major holidays as well as guides for what to buy your new pet. As a pet owner, you won't have to run to the store last minute before the holidays. Simply, add the gift into your Autoship order for fast and easy delivery.

Chewy App

Ordering pet food just got one step easier. Chewy released an app for android and IOS users to quickly browse, select, and purchase pet supplies. The app includes all the best features of the website including daily deals and Autoship. Autoship connects seamlessly to the app to help you find your favorite pet essentials and control delivery schedule.

The app also allows you to connect with the Chewy team of experts. Any time of day, call or email customer support directly from your smartphone.

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The Bad

Shipping Limitations
Industry Experience
No Physical Locations

Shipping Limitations

While most of what Chewy.com does is at a high-quality level, there were a few things that the company lacks. There is no shipping available outside of the contiguous United States.

Chewy does not ship to Hawaii, Alaska, any other U.S. territories, Canada, or any other country.

Industry Experience

Compared to other companies in the pet supply/pet retailer industry Chewy has been around for a relatively short time.

No Physical Locations

Chewy is exclusively based online. While this is convenient for many, some pet owners enjoy taking their dog to the pet store to find which treat he or she likes best. However, since Chewy is owned by PetSmart, you should be able to find similar products at PetSmart stores.

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The Bottom Line

Cat owners, dog owners, and exotic pet parents should definitely consider using Chewy as their go-to online pet store.

The company offers more quality products than most local pet stores — customers can find top brands for dogs, cats, horses, small animals, and reptiles. Chewy.com is one of the leading online retailers for various pet products and supplies (pet owners can even find prescription pet food).

Chewy is probably best known for their low shipping fees, fast delivery times, and lenient refund policy. The company return policy is extremely generous by giving a 100% satisfaction guarantee for life on all products sold. Although, Chewy does not currently ship any of its products outside the contiguous U.S.

The daily deals are also a great feature as it requires no Chewy coupon code or promo codes and all orders over $49 have free one to two-day shipping. Whether customers are looking for top brand dog food or an online retailer that sells equine supplies, Chewy is a one-stop shop with an extensive amount of products for the pet supply industry.

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User Reviews

Star Rating

4.5

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703 Reviews

Review Breakdown

5 grade

80%

4 grade

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Joan Shier Pittsboro, NC

I have been a customer for a number of years and have always been happy with their products and service. Recently I have been in awe of how quickly my orders arrive. My biggest surprise though was yesterday when I received flowers and a personal note of sympathy for the loss of our beloved Dexter. I had just mentioned his death to the person that I was talking to about an order for his sister. She was so sweet in consoling me in such a genuine way. Her name is Marquina D. Please let her know how much her note, flowers and especially, her kindness on the phone meant to me and my husband. I called today to ask for her address so I could send her a card. Nicole was very helpful but could not find her address. I just read other comments today and am so impressed to hear of your policies of asking people to donate items that they were going to return to shelters, etc. and that you also donate to shelters too. Thank you for all you do. I normally make purchases in person and buy local. I will definitely order from you now whenever I can instead. I want to give you my full support.

4 years ago

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Claire Bilida Coventry, RI

I've been buying my pet food and supplies through Chewy for a few years now. The prices are competitive, and delivery is fast. Today, I contacted them to let them know that my beautiful kitty had passed. He was on a prescription diet and the type of food is expensive. I was just asking if I could possibly return the unopened cans of food. They told me to donate what I have left and then gave me back all the money I had spent. From the few times I have called them, customer service was informative and so helpful but I never expected this! To see such kindness and understanding is so unheard of these days. I can't get over it.

4 years ago

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Melissa Beible Mechanicsburg, PA

Chewy is one of a few online sites that I use for my animal's needs. Anyone that knows me knows that my animals are my kids in every sense of the word. My Birthday is on March 5th and, on this day, I went to open my apartment door and noticed a small package from Chewy, however, I didn't remember ordering anything. I opened the package and saw a wrapped gift inside along with a card addressed to me. My initial thought was a friend used an old Chewy package to surprise me with a gift. When I opened the card it was actually from the staff at Chewy. I proceeded to unwrap the gift and saw the back of a wooded canvas. When I turned the canvas over, it was a personal drawing of my cat, Tigger. My mouth dropped! It looked exactly like him to a T. All the way from the small stripes on his head to the shape of his mouth and chin and the color of his eyes. They used his picture profile from my account to do an actual drawing of him. It was absolutely amazing!! So much so that I began to cry and proceeded to message all my friends and family about what I had just received. I've been in the customer service field most of my life and am currently a sales coordinator for both Hilton and Marriott hotels. I was never so impressed with any retailer as I was in that moment. The time and thoughtfulness behind this gift was beyond any words I can bring forth. In that simple act Chewy made an impression on me that I don't believe anyone else will be able to top. Seriously, to all those at Chewy, and especially to the person who drew my Tiggy, thank you so very much! I love this picture and this has sincerely touched my heart!!

4 years ago

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Melissa A.B. Richards Huntington, NY

I have been ordering from Chewy for about 4 years now. I had placed an order last week for our pet rabbit, Dusty . Later on that day I had gone in to feed Dusty, she had passed away suddenly. I reached out to Chewy's customer service explained what had happened and since the package already shipped I asked if could just return it once it arrived. I got a beautiful email back expressing condolences for our loss, told me not to worry about returning. They gave me a full refund and just asked that I donate to a local shelter. I reached out to my shelter asked them if they were in need of rabbit supplies, they also expressed condolences and were happy to take the donations. Thank you Chewy for being amazing!!!

4 years ago

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Cynthia McWilliams Evans, GA

I don't write many reviews but I want people to know what a wonderful company Chewy's is. We have been using them for around 2 years. We normally shopped at Pet Smart but my daughter used Chewy's for her dog food delivery. I went online and found out the food I bought was cheaper than at the store. Plus the toys are a whole lot cheaper and my animals love their toys. I like that you can set up auto-ship and not have to worry about placing an order each month. It's really easy to add to your auto-ship if you want to order a toy, extra treats, or a bed they have it all. I usually get my shipment the next day. Although I have had to wait for 2 days before. Shipment is truly extra fast. One month we received our dry dog food, and it had an opening in it. So we called customer service to find out how to exchange the bag. Unlike other companies, there was no wait to speak to a customer service representative.The representative told us not to worry about returning the bag to throw it out and they would get us a new one out that day. They also refunded the price of the food just for the trouble. Tell me what other company does that. My 84-year-old mother started using Chewy's because of the great service I had received, plus she didn't have to go out each month for supplies for her dog. She has an older dog and ordered a set of steps to help her get up on the bed. These were not cheap stairs they were made of wood and cost over $100.00. Well, I went over to put them together for her, but they were way too big for her bedroom. So we called Chewy's and explained the situation. They immediately refunded my mother's money, ( she had it in 2 days) and told us to give the stairs to someone who might want them or to a local animal association that could use them. I recommend Chewy's to everyone I know or talk to that has a pet. I love Chewy's and their customer care is wonderful!

4 years ago

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Lian Parris Newark, NJ

I just would like to say that I TRULY APPRECIATE AND THANK the Chewy family for providing EXPECTIONAL CUSTOMER SERVICE to my small family that included our very special Yorkie Poodle Max. He recently passed away this month and the Chewy Family sent us this beautiful arrangement expressing their condolences. Of all of the pet companies that I have spent my money with CHEWY IS THE BEST OUT THERE...PERIOD!!! They supplied us with everything from clothes to food to vitamins to bedding. The list was endless AND if by chance I was displeased with a purchase I was INSTANTLY REFUNDED MY MONEY IMMEDIATELY. All that they requested was for me to donate whatever the item was to a pet charity or shelter of my choice. I would recommend Chewy to anyone that is a pet lover hands down. I'll miss shopping with you Chewy...❤❤❤❤ L. Parris, valued customer

4 years ago

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Linda Staten Island, NY

We have been dealing with chewy for many many years as pet parents to both cats and dogs. Though I have always known chewy was an awesome company with the best customer service I’ve ever experienced I never expected to receive condolence flowers after the loss of our beloved Kamots the other day. When I spoke to Kristi to cancel an automatic prescription renewal for Kamots we started talking about all of the recent losses our family has gone through - over the past 5 years we lost 2 of our 17 1/2 year old cats and 3 of our beautiful 15 1/2 year old Shihtzu’s. We also talked about our 2 newly acquired rescue cats and the stray colony we also feed. Kristi was so sweet and not only offered her sympathy but made me smile on a day when the tears wouldn’t stop falling. Wouldn’t it be wonderful if all companies were as amazing as chewy - by far the best company I have ever had the pleasure of buying from. For as long as we have pet’s we will forever be customers of chewy.

5 years ago

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NKG NYC Brooklyn, NY

Chewy truly goes above and beyond! They never cease to amaze me. Today, I recieved an unexpected Halloween surprise in the mail. It was a beautifully wrapped painted portrait of my dog along with a card. I was blown away with this kind, thoughtful, unexpected gesture. Nothing was expected in return. I have been been a loyal customer of theirs for a long time because they are always dependable, always fair and they always do the right thing, even when it is to no fault of their own. One example of their outstanding customer service Is when my late dachshund passed away shortly before receiving her 25lb bag of prescription dog food. I called to return the food and they told me to donate it to a shelter of my choice and refunded me the full amount. Soon after that phone call, I was delivered flowers expressing their condolences for the loss of my dog. I cried so hard. The support they gave me during that hard time was so appreciative. I also find their prices to be fair (with some good sales along the way), and shipping to be as fast as possible.

5 years ago

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elodie mcallister Norwich, CT

I didn't order all of my pet supplies from Chewy before, but I will from now on!! I had two dogs - a 70 pound Weimaraner and a 115 pound Great Pyrenees/Newfoundland mix (and two cats). I subscribed to regular deliveries for their heartworm and flea and tick medications. When we recently had to euthanize the Weimaraner due to severe neurological issues, I forgot to contact Chewy right away. As soon as I received an email saying that they were sending food and meds, I contacted them to tell them the sad news. They managed to stop the prescriptions, but said to just donate the extra food if I couldn't use it (and took it off the bill). Another time, I ordered raised bowls for the dogs, but the one for the Great Pyr was too high, so I wanted to return it, but they said just keep it or donate it, and I received a replacement at no extra charge. Most importantly: I received a condolence card from Chewy after I lost my Weim, but shortly after, I received the most beautiful dozen roses I have ever seen. They came in bud form and have been blooming for a week now. I never heard of a company making such a wonderful gesture. I contacted more than a half dozen other pet meds, veterinary, food and service providers (he had a lot of extra care the past few years), and most sent a nice card-nothing like these roses!!!

5 years ago

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Robyn Luttrell Lockport, IL

I had been disappointed with chewy as a customer representative told me I was able to order freshpet fresh dog food then when I went to order I couldn’t because it was not available for shipping to my area. Obviously I was disappointed and upset because I was misinformed by a representative that said I could purchase the food so I wrote a review on chewy website. They then emailed me and said they were going to review and look into my claim I stated in my review. Then today I walked outside had a box from chewy that had an order of the freshpet food I wanted to purchase for my dog they had sent as an apology for the misinformation as well as to show they now ship to my area. It could not of come at a better time as my fiancé was just laid off of work and my dog is very sensitive eater she just ran out of food when this package arrived we were beyond shocked and so grateful I was in tears. We couldn’t be more appreciative and grateful for this. Chewy is a great company and i want them to be recognized for how amazing the customer service teams are!! I can’t say thank you enough I have called and thanked them personally but I want to place as many reviews as possible to share my story so they know how appreciative and grateful we truly are!!! We can’t thank them enough!! Thanks chewy!!!!

5 years ago

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Randy D. Hanover, NH

I recently ordered a 30-lb bag of dog food. Shipment was delayed by FedEx, through no fault of Chewy's. By the time it arrived, I had already started my dog on another food that he likes and tolerated well. I messaged Chewy to see if I could return the unopened box. I got an immediate response that my purchase, including the shippng was being refunded. No need to ship the product back, just donate it to the local animal shelter. The entire customer service was unparalleled in my opinion. Refund was immediately received. The two email I received during the process were very responsive and caring. I cannot say enough about Chewy's exemplary service.

5 years ago

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Amy M. Watertown, SD

We had been ordering our pets prescription medication from Chewy. Our sweet 14 1/2 year old beagle Lucy passed away last week. I did a live chat with Chewy asking if I could return the unopened medication. The customer service rep said they could not take the medication back, but he already had processed a full refund for the unused medication! We will be donating the medication to another pet in need. Yesterday our doorbell rang and it was a delivery of a beautiful bouquet of flowers with a sweet note from Chewy! We were always impressed with Chewy's customer service. Everything they have recently done goes above and beyond customer service. We hope to get another dog when the time is right, and when we do we will definitely be coming back to Chewy!

5 years ago

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Sporty Locks Omaha, NE

The customer service is outstanding. I made a mistake on the shipping address for an order for my pet, instead of choosing my address at checkout I had chosen one from a Secret Santa gift exchange for another pet and didn't realize this mistake until package was delivered. Unfortunately the pet and owners had moved and there was no way to claim the box. I contacted their customer service online and they immediately reordered all my items at no additional cost to me! I was so grateful that I sent a pic of my pup to the representative to show mine and my dog's appreciation. Just yesterday I received a painted portrait of my girl in the mail from Chewy as a gift, the representative sent the pic on to have it made. I really liked Chewy before, but now I can't stop raving about them!!!!

5 years ago

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Tom C. Mahopac, NY

I had two unused cases of prescription dog food purchased from Chewy left over when I had to have my dog Zeus euthanized. After he was diagnosed with cancer a prescription diet was the least of his problems and we fed him everything he loved. I wanted to donate the food to my vet who advised me to contact Chewy about a possible return. I started a chat with Brittany U on the Chewy site, and within minutes was credited more than $180 for the unused food and asked to donate the food to a local shelter. The process could not have been quicker or easier. Unlike with chats on other sites I seemed to have the Brittany's full attention. I received immediate responses instead of waiting several minutes for each response, which was my expectation based upon past experience with other chats. The outcome was more than could have expected thanks to Chewy's fantastic return policy and Brittany's prompt and courteous assistance. I will again be a happy Chewy customer when I take home my new Doberman puppy in a few weeks. Tom C.

5 years ago

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Tony Lombardo Tallahassee, FL

I had only been a Chewy.com member for a few months when I read that they have artists on staff who paint portraits of your pets. I was so excited to have a portrait of my 10 yer old beagle done, so I set out to contact Chewy about the process. Before this happened, however, my beautiful Bailey was diagnosed with cancer in her spine. We had to put her down within a few after. I did end up emailing Chewy to let them know that my best friend was no longer with us, and that I would no longer be a Chewy customer. Within a day or two I received a very thoughtful return email giving their condolences. That was that. Today I received a large package out of the blue from Chewy. It wasn't a portrait of my puppers, but a dozen roses and a $100 Naked Wine gift card. It was completely unexpected and greatly appreciated. Chewy will always have a place in my heart. Tony Lombardo

5 years ago

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Juan Jefferson Los Angeles, CA

I write this review with tears in my eyes as I look at the flowers I just received from Chewy. I was already impressed and appreciative of the customer service provided by Victor when I called about an unused order after the passing of my Frenchie “Goose”. Victor was so understanding, supportive, and empathetic while providing me with a full refund and suggesting that I donate the unused items to an animal shelter (the shelter was appreciative of the donations too). I’m glad to see that Chewy has done this for other grieving pet owners as well. Don’t know if I’ll ever get another pet again, but if I do, I will always utilize Chewy and recommend them to other pet owners! Thank you Victor, thank you Chewy...

5 years ago

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brian waldman Lawrenceville, GA

I order a lot from Chewy. Not only do I order dog food but I order a lot of fish supplies for my aquarium business. Whenever I have had a problem, which is rare, Chewy's customer service actually answers the phone and quickly resolves the problem. The best experience I've had with them is when I recently called to return a bag of dog food because our dog had to be unexpectedly euthanized. They gave me a refund for the food but surprisingly said I didn't have to return. Instead they said to donate it to a dog shelter. I thought that was so awesome. But they took it one step further. A few days after that phone call to Chewy's customer service I received flowers for condolences for the death of my dog Bella. It absolutely blew me away and brought my wife to tears. This is a large company that treats people as if they are a small mom and pop business. They have taken customer service to a new level.

5 years ago

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Joseph Monter , MO

I have been shopping at Chewy for almost three years now. Luckily, we have a distribution center close to home. So, we usually get our deliveries the next day. We have 3 Chihuahuas, 1 Chiweenie, and 1 American Pit bull. Two of our Chihuahuas are seniors that love the Get Naked treats. Sadly, one of our seniors (Smokey) passed away on March 11th, just shy of having him for 20 years. Through the tears I thanked Chewy for delivering his favorite treats that he enjoyed up to his last day. Unexpectedly, a few days later we were delivered some beautiful long stem roses with a vase and a very thoughtful card. My wife and I cried all over again because over the thoughtful gesture! What a great way to win over a customer's heart. We haven't had to use customer service because we didn't have anything to complain about. However, we know people that have and they are always very pleased how their complaints are addressed.

5 years ago

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Jsmith916 Sacramento, CA

My husband and I have been ordering prescription food for our precious baby girl Emma. We rescued her from a high kill pound 9.5 years ago. Emma was prescribed Royal Canin Veterinary food due to reoccurring UTIs. With COVID and having a hard time finding Emma’s food, we purchased some extra cases of wet food and dry food for our baby. Well, the unthinkable happened, and our baby girl is no longer with us. I made a call to Chewy and ended up speaking with Taylor. She was so nice and understanding. She refunded the 3 cases of wet food and 2 bags of dry food. I was able to make it through the call without crying, that was until Taylor said for us to donate the food on Emma’s behalf. I was shocked! Before I called I was getting the food boxed up to send back. I was in tears and couldn’t believe how amazing Chewy was. In this very hard time, Chewy made things a little bit easier, and in Emma gets to help other dogs in need. Thank you very much Chewy. My husband and I thank you and appreciate everything.

5 years ago

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Julie Fogleman ,

This company was amazing to us. We had ordered an item from them. It came quickly - everything was great with the order. Then a couple weeks later our dog passed away. Very sad time at our house. So hard to loose a pet. I contacted Chewy.com to see if we could possibly return the item we had ordered for at least a partial refund. They not only refunded our money, told us to keep the item and donate it to an animal shelter and also sent us flowers for the lost of our pet. WOW - what a company to work with. Warmed our broken hearts. We did what they said, and made the donation - so that made us feel good to be able to do that also. If a pet is in our future, we will for sure continue to do business with this awesome company. Great people!!!

6 years ago

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Debi Conway Norristown, PA

I just want to say "thank you" from the bottom of our hearts for the wonderful response from the team at Chewy, in particular Sara, during our time of sadness at the loss our our beloved 17 yr-old furbaby, Picaboo. The phone conversation with Sara when I had to ask to send back the cases of food we had just gotten for her was so caring, compassionate, and empathetic! I was very emotional on the phone with her, and she totally understood, offering very kind words and support in my grief. Then, a couple of days later, we received this beautiful bouquet and note from Sara and Chewy.com!! This touched us so much, we began to tear up! What a wonderful company, with such awesome employees!! And this is not the first time we have received excellent customer service from Chewy, as they have always responded to any problems or concerns quickly and efficiently. You have customers for life in us!! Also, I would like you to know that we donated the two cases of food to Main Line Animal Rescue. You have their gratitude as well as ours!! I would give Chewy 10 Stars if possible!!

6 years ago

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idlevices Chase City, VA

was in tears. In May, 2020, I ordered a training collar for our "runner" pup (at 12 years old!), since we moved and this rural area offers lots of new scents. "Wilson", adopted at the Sheriff Station in Wilson, NC, passed away from quickly deteriorating age before he was ever introduced to the Training Collar we had ordered. We were so, so sad. In Dec, my father passed away (terribly sad), then our rescue kitty passed away (Feline Covid! Tripled the sad). I was explaining to JOVANNA at CHEWY that all these events happened to keep me from accepting that Wilson was gone and returning the collar was an admittance of finality. Joanna was soo kind in assisting me, but what really broke me down was 2 days later I received a gorgeous FTD delivery of one dozen beautiful roses and a gift card for Hello Fresh from JOVANNA at Chewy! Signed "Love" and that their hearts go out to us. I was balling my heart, my sadness and loss out of my eyes! Unbelievable. Thank you for hearing me when I did not expect you were to that extent. THANK YOU for being so very generous. It is so moving. I'm not sure I deserve this love from Jovanna and Chewy, but I know I do love YOU. Your compassion will always move me. What's more, I shared this experience and another friend told me about another unexpected show of support she had with Chewy. In addition to all your products, this is why I'll have you in my conversations and in my heart. Sorry for the length but that's how deeply you touched me! Thank you, Thank YOU, Jovanna at Chewy💖Claire

6 years ago

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Robin Hammer Fort Lauderdale, FL

I received a coupon in the mail for $15 off orders of $50 or more. I just adopted two kittens. I ordered a bunch of toys, cat food and liter. The literature said that due to the pandemic, delivery may take 3-6 days. I ordered yesterday, Monday afternoon. I received the order this morning, Tuesday! I've never seen such quick delivery! And I ordered 5 to 6 different toys and they all came. Everything in the order was shipped! I'm shocked - and very pleasantly surprised. I just checked prices against Target and Amazon and although Target is a little cheaper on the liter, there is something to be said to having it delivered to your door. Thank you Chewy - I'll be back!

6 years ago

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Lisa Silver Macedon, NY

I've only been a Chewy.com member for a few months and just want to say how great they have been. My orders have arrived quicker than they were expected. I had a cat that had diabetes and they were very thoughtful when I notified them of her passing. This is a company that is doing things right!!! I will continue to support them and encourage anyone else needing pet supplies to do so as well. Although I recognize the carbon footprint ordering online creates, I know they are doing what they can to provide recyclable and/or reusable shipping materials. Frankly, not only does using chewy.com save me time and money, it saves on the emissions my vehicle is producing going from store to store! Thanks chewy!!! Animal lover ♥

6 years ago

star star star star star

JoAnn White Flushing, NY

I get my little boy Barney's food on auto ship each month. I noticed i was running low and moved up his order to ship ASAP ( due to his special diet I can't find his food in a "regular store"). I received an email that due to COVID-19 shipping would not be the usual 1-2 days but possibly 7-10 days. As a few days passed and Barney's food was dwindling i called Chewy in a panic. The rep i spoke to was so sweet and reassuring, she checked to see if she could give me a ship date which she could not since the order was at the warehouse and preparing to ship. She informed me if i could find the food elsewhere to let Chewy know and they would reimburse me. As an essential worker I am still working and was not able to "shop" locally and could not locate it online. Within two days my order was shipped and received. But that's not the end of the story. When I got home from work I found a beautiful bouquet of flowers and they were from Chewy!!!!! Have you ever heard of a large company sending flowers to a customer?????? What a wonderful thing to do. Chewy has a customer for life and i will tell everyone how great they are!!! God bless Chewy!!!!

6 years ago

star star star star star

Becky Steiner Allenton, WI

We have been Chewy customers for quite a few years now. I had recently ordered 2 cases of prescription dog food for one of our beloved dogs. Sadly we lost our dog 4 days ago. I emailed Chewy to ask if I could return the unopened case of food. I informed them our dog had passed away and our other dog couldn’t eat the prescription food. They emailed me back the most sincere email about the loss of our dog and credited me back not only the unopened case of food but also the entire amount for the opened case!!! And... to top it all off, today we received an absolutely gorgeous bouquet of flowers with a beautifully written card! Chewy is an amazing company that truly cares about their customers and their pets. Thank you Chewy for the heart-warming experience you provided us! You have added light to a very sorrowful time in our lives!

6 years ago

star star star star star

Pet Mom Rainsville, AL

We started using Chewy.com for our dogs food and treats back in 2017. They always were very accurate and fast with shipping our orders. We had to have our sweet girl of 14-years euthanized due to severe health problems. I informed Chewy's Customer Service about her passing. They immediately sent us an email with their sympathies, and a refund of our last order. Then today, we received a dozen roses from them to again show their sympathy. We have never seen a company that cares this much!!! They are the very best, and if we find it in our hearts to get another dog in the future, they will be our go to place for ALL our pet needs!!

6 years ago

star star star star star

Tali Santi Fort Mill, SC

I have no other words besides THE BEST- WONDERFUL COMPANY. From easy website and auto ships that you can easily mange, change, delay and always with a warning before shipping -to calling your vet to send your dogs prescription to them (how annoying is that and they do it for you!!?!) . Great prices and the best costumer service that I have ever seen. They sent me an personal email when my dog passed and also flowers to my home. How can someone not consider this company? I’m spreading the word about Chewy while I’m not ready to have another pet. I haven’t seen a company like them here in USA before. Bidu was also thankful for all the boxes he got when he was here. Thank you from all of us!!! We really appreciate it.

6 years ago

star star star star star

Melissa Pollard Round Rock, TX

I have been using Chewy since we rescued my baby boy in March and have had incredible experience with them including their customer service. I called once when my vet recommended a completely diff food due to digestive problems and instead of them having me return the 98% full bag, they immediately refunded me and asked that I donate the food to a good cause another time I called to return a product again asked that I donate it and immediately refunded my card on file. Today in the mail out of the clear blue I receive a small package from Chewy (I didn’t order anything extra) it was an incredibly sweet gift from them. They had my pups profile pic made into a small 4x6 oil print. It was amazing! I wish I could post a pic of it bcuz it was that sweet❤️. The young lady even put her name on the back of it! I’m even more smitten by Chewy.com. Thank you for your generosity not just to me sms Zeus but to the many many other animals who have been rescued and those waiting to be rescued one day.

6 years ago

star star star star star

Laura Keenesburg, CO

There are many reasons I love this company. In my opinion their website is seamless, and as good as amazon. They also have the best customer service I have ever experienced. Here is one example. I bought a dog bed for a large dog. It actually was a bit small for my 60 pound dog. But it really was a good dog bed, so I gave it a 5 star review, but added that it really is more fit for a smaller, medium sized dog. It was 5 stars, so I never thought I would be contacted by them. Almost immediately after writing the review I received an email apologizing and offering to take it back. I declined because my smaller dog loved it. That says it all to me. I will be very loyal to this company. Amazon sells all the supplies I get from chewy, but I buy all my pet supplies from them, because they are that good!!

6 years ago

star star star star star

JCo Miami, FL

To whom it may concern: What a pleasure to order all my animal supplies from Chewy.com..... not only does CHEWY delivery promptly to my door with all my pet's needs but it has great customer service and goes above and beyond to do the right thing! I order supplies for my animals monthly and have two different auto ship deliveries set up.....depending on what is needed I tweak them accordingly. With that being said, I was out of town on an extended trip and the auto ship was delivered with two 16 lbs bags of food that I did not need or have the storage room for. I called and explained it was an oversight and asked if I could return the food. without a beat the Chewy representative said of course and proceeded to process the return. She said my Visa was credited $79.00 for the two bags of food and to please donate the two bags to a local shelter. WOW... I didn't know what to say... clearly this was not what I expected... hence my review. CHEWY not only is a professional competent affordable service but it is compassionate too! Thank you for being one of those rare companies who do the right thing!

7 years ago

star star star star star

Dawn and Cooper Arvada, CO

I can't say enough about Chewy's. On my first order, we had a mix up with the address. I called Chewy's and they sent an overnight package of what I had ordered. A few days later, I received the original order. I contacted Chewy's and they said to keep the extra order and pay it forward to a shelter. I haven't had a company do that in years. They truly do put our pets and others first. And if that wasn't impressive enough, the other day, I received an unexpected package from Chewy's. I opened it to find a painting of my dog, Cooper. It was very beautiful and unexpected. I am very impressed with Chewy's. I can't say enough about them. They have a customer for life with me. Dawn and Cooper

7 years ago

star star star star star

Jim Oreilly Oakland Gardens, NY

Our dog passed away after a long struggle with his heart. The day after I saw that he had two bags of his Chewy order that were unopened and his third bag was open. I called customer service to see if they would take back the two bags and the rep told me that she was sorry for my loss and that being a loyal Chewy customer, she refunded all three bags and told me to donate the other two bags to my local animal shelter. I told her that I didn't want the refund for the opened bag but she insisted. I am fighting back tears as i write this review about the gesture made by Chewy. Thank you so much Chewy and God bless.

7 years ago

star star star star star

Tony Palestine, TX

Customer Service that Actually Solves Problems... I purchased about $150 worth of stuff from Chewy on my debit card. Somehow the pre-authorization went to my bank FOUR times. This created a $600 pre-authorized debit. If I had less money than I did in the bank it would have caused NSF Fees on Other charges that hit the same day or the next day. (In my case it didn't, but $600 is a lot of money to pull out of a bank account unexpectedly.) I called the service line and was told what I was expected to be told - "We're sorry. It's not an actual charge. You will only be charged once." etc. So I asked to talk to a supervisor. I was sent to a supervisor. I said, "Who is going to pay if I have NSF fees from this?" She said "We will" I said, "What if I need this fixed right now?" She said, "Give me the fax number to your bank and I will fax them a letter to cancel the extra pre-autorizations right now. If they aren't off by noon, call me back and I will call the bank directly." I never expected those answers. I'm incredibly impressed. I purchase a few thousand dollars a year of Chewy, and am happy to continue doing so.

7 years ago

star star star star star

Blue Lucerne Valley, CA

I love Chewy !!( a lot) The reason?They ship out the herbal meds that I need for our little dog that has seizures right away (yes the meds do work) (I ordered from eBay and it took11 days) I now order many things from Chewy I love the 2 day delivery I hate waiting for my items Where I live the prices are not cheap so I do base much of what I buy to what is charged in my area Wall mart is not close (Hate the store anyway) and most of what I need is not available I like that I can talk to someone when I need to call and that they have a very big selection of pet products I hope they keep their prices reasonable and the shipping and customer service the same I do notice that when things get good with (any)company they then take a turn down hill! So please stay the same !

7 years ago

star star star star star

Mary Filiault Edgartown, MA

I have been a Chewy Customer for more than 5 years and have always had the best service. My Mastiff, Beatrice passed away in December I called Chewy to have them reduce my dog food order because of losing Bea. They were very nice on phone even asking questions about her. About a week later I received a most beautiful flower arrangement from them. It truly touched my heart. Last week I received a package from Chewy with a most beautiful painting of a Mastiff looking so much like my Bea. It took my breath away and yes I cried. I am so overwhelming grateful for the kindness of this Company for their great service and thoughtfulness Mary a forever customer

7 years ago

star star star star star

Brooke Lexington, SC

I absolutely love this company and highly recommend it to everyone. I've been buying from this company for a few years now and everything I've bought always arrives on time and exactly as described. They tend to have great deals around the holidays so I tend to stock up during that time. I don't normally leave any type of reviews, but I can't stop raving enough about Chewy. They sent me a handwritten postcard with my first order welcoming me to the chewy family (which I keep on my fridge because it's adorable). Just this morning, I received a 'Happy Birthday' card addressed to my pup since she's turning five next week. This company continues to amaze me with their customer service and high quality products.

7 years ago

star star star star star

Trombleys Harbor Springs, MI

We purchased dog food, toys and treats for several years from Chewy.com with 100% satisfaction. Orders always correct and delivered in quick timeframe as promised. Then out beloved pet passed away, only a few days after we had placed another order. I called to try to cancel, knowing my shipment was on its way. The customer service rep was so sympathetic and nice, gave us a full refund and asked us to just donate the shipment. Made me cry all over again. Then a few days later, a beautiful bouquet of flowers arrived with a wonderful note from Chewy about our pet. So surprised, can’t say enough about how them. When we get another pet, this is abolsutely the first place I’m headed to order whatever we need. Customers for life

7 years ago

star star star star star

Amanda Griffin Pikeville, NC

I contacted Chewy via phone on 4/19/19, and I asked to return a bag of dog food that had just been delivered. Our dog had passed away the night before and we no longer needed the food. The gentleman I spoke to was amazing! He expressed his condolences and asked that I donate the food in our dogs name. He gave me a credit on my account for the cost of the food. On 4/23/19, I received a beautiful flower arrangement from Chewy with a sweet note about our fur-baby who had passed! I was shocked and it was so sweet of them to do that! I will forever, purchase my dog food, treats, and toys from Chewy! Such an amazing company!

7 years ago

star star star star star

LoriN of Maryland Mount Airy, MD

This may be a little long, so stay with me. I’ve been buying food and supplies form Chewy for a few years. I’ve had an occasion when the food was delivered and then the vet changed it, or my pet didn’t like it. Chewy always refunded my money and replaced it. Recently, I reordered my cat food (along with dog food and supplies), I had It a few days and suddenly,,unexpectedly my cat passed away. I called about returning the food, the agent not only refunded the cat food, but my ENTIRE order. All he asked is that I donate the food, which I did do a few days later. I will only buy my pet food and supplies from CHEWY! They are the best!

7 years ago

star star star star star

Linda Hobson Corsicana, TX

I'm a long-term pet owner, and have bought products from Chewy for probably close to a decade. They have always gone above and beyond. For instance, a couple of years ago, after letting them know I had received a case of cat food which had been damaged in shipment, and that one of the cans had been broken with the food having molded, they replaced not just one can, but the entire CASE. More recently, I had to have my beloved, 16-year old cat euthanized. I had just received an auto-ship from Chewy a couple of days earlier, which contained a case of her prescription food. When I contacted their customer service to see if I could return it to get a refund (her prescription food was pretty expensive, being over $56/case) I was told to just donate it to a local shelter, and that I would see a refund on my credit card within a few days. I thought that was wonderful. But this afternoon, I received FLOWERS from Chewy with a sympathy card on the loss of my kitty! I don't have words adequate to express how great Chewy has always been to me.

7 years ago

star star star star star

Courtney York, PA

I love this site! My mom told me about how great they are (mind you my mom is very very hard to please!) and she raves about Chewy. So after months of hearing about how great chewy is I decided to test them out. My oldest cat (only 6 years old) has been peeing in my house. I’ve tried for 6 months now to try to correct the behavioral issue (and yes I had her tested for everything! Even got her teeth cleaned And invested thousands to help this cat and sadly I have to medicate for a little to try to stop her anxiety from causing her to pee.) But, I will say I love the reviews of items chewy sells so I can make a better decision on an item. By doing this I have found a toy my cat loves! I’ve never seen her stand on her hind legs to play let alone run though the house yelling in excitement over her toy mice. I also love chewy’s customer representatives! The one I spoke to was so sweet and genuine and had a great personality. I will be shopping from this site more often

7 years ago

star star star star star

Linda Morizio Huntington Station, NY

They are the most caring people and love to give them my business. My cat, Jakey, passed away very recently and had prescription good and meds still and asked about returning them and maybe crediting my account. They not only credited my credit card for both the items immediately, they said to keep the items and give to a shelter or anyone I choose. In ADDITION, they sent an absolutely gorgeous bouquet of flowers (complete with 5 roses, Gerbers (which I love) and numerous other colorful and fragrant flowers the NEXT DAY!!!! I was so touched I called them right away and wrote an email thanking them profusely!!! This is not your average business. They TRULY ARE pet lovers and care about their customer and customers pets. If all companies could be like Chewy.com the world would be a lovely place. I love love love Chewy.com!!!! Thank you again. Linda Morizio and Rusty Warner

7 years ago

star star star star star

Susan Heller Naples, FL

Wow! I am over the top impressed with this pet food company Chewy. Not only were they kind and understanding when they learned Fitz died they refunded me for the prescription food we had left and told us not to return but donate locally. Today I received beautiful flowers and heart felt card. I am a fan and loyal customer for life. I was so taken back I had to share. Hope this goes viral! What a way to treat a customer. Kudos to you Chewy and Tanadrian! ❤️ They are very competitive price wise but I would pay a bit more to receive this type of service and support a company that TRULY cares about pets and their owners. Refreshing in our society. I still miss my baby 3 weeks later but so nice to know people (strangers) care. This is who I will give all my business to! XOXO Chewy

7 years ago

star star star star star

Ruppert Family Fairless Hills, PA

Our lovely dog Falcon passed away last week, my husband called Chewy to return our order of 4 bags of IV saline. They told him they would be happy to refund the money and we did not have to return the saline. In addition to the refund they sent our family flowers with their condolences. This act of kindness truly touched our hearts. The Chewy family has a special place in our family and we will continue to purchase things for our cat Cali girl. I highly recommend this extraordinary company who really cares about their customers and their furry loved ones. Thank you, Helen and the Chewy family. Sincerely, The Ruppert Family

7 years ago

star star star star star

Autumn Lancaster, OH

I just want to say how awesome chewy is. Saturday fed ex and the chewy site both said my cat food had been delivered and someone was home all day and it hadn’t been. So I sent chewy a message asking if they could help me or if I had to go through fed ex. Well before I got a reply I had looked through their policies and it said once the carrier has it it’s out of their hands pretty much. So then I sent an email to fed ex. By morning chewy had responded and sent me another shipment free and apologized! Then a few days later BOTH packages arrived so I felt bad and asked if I could pay for the other one. They weren’t mad but understanding. I highly recommend!!

7 years ago

star star star star star

Tony Furfari Pueblo, CO

I was totally impressed with my recent dealings with Chewy. First, they took the initiative and got the prescription for my Maltese's Prescription Dog Food from the Vet. I didn't have to do a thing. Then when I ordered a Case of the Dog Food, i was impressed that it said "Free Shipping". I honestly figured that it would take a while to arrive (Slow Boat from China - Hah). No way - The Case of Dog Food arrived a day and a half later via FedEx. Now I was totally blown away and Impressed. Chewy - you are wonderful to deal with. You can be sure that all of my Purchases for my dear Bella will be made with your Company. Thanks for showing that First Rate Service is still possible today!

7 years ago

star star star star star

Stephanie Riley Yukon, OK

Great customer service isn't something you see every day. Most places don't even say thank you for your business. Here's a little backstory. About 6 months ago I decided to give Chewy a try. If you have never heard of Chewy before, it's an online retailer of pet food and other pet-related products. You can sign up for auto-ship and it's delivered right to your door and you never have to worry about running out of pet food again. We get free shipping and it's actually cheaper than running to the store to purchase it and so much easier. Anyways, back on topic I go. Once we signed up with Chewy we received a handwritten welcome card. I thought that was nice of them and then moved on. Christmas time rolled around and who was my first Christmas card from? If you guessed Chewy, you would be right. My birthday month was next and again I got a birthday card. I was shocked that they paid this much attention to their customers. Well, most of you know that we lost our precious Boomer last Wednesday. It has been a difficult time for us and what arrived today at our house was downright shocking. A beautiful sympathy flower arrangement with a wonderful condolences card from Chewy. Are you in shock? I was. What a wonderful way to run a business. We will be a lifetime customer of Chewy.

7 years ago

star star star star star

Cozysdad North Miami Beach, FL

Personally, I have for the past ten years consistently used Amazon as the company that sets the standard for customer service. I now know that honor now belongs to Chewy.com. December 22 my wife and I placed our Coton de Tulear, Cozy to rest. He was sixteen years old. It was very peaceful, and he had the opportunity of being in my wife’s arms in his home. His transition was provided by Lap of Love and Dr Tiffany. I had three weeks previously placed a large order for him. I called Chewy.com and informed customer service that he no longer needed the items. The representative knew immediately what I meant. She said I would receive a complete refund and made a point of saying not to ship anything back. The Humane Society of Greater Miami North welcomed everything. Two weeks later I received a vase of flowers with a very personal condolences card. In all my years I have never had a company go more out of their way and making such a horrible time less stressful. Someday we will get another dog and I can guarantee you that I will purchase everything and anything from Chewy.com

7 years ago

star star star star star

Joanne M Missry Delray Beach, FL

This is by far the best company I have encountered in several decades. The level of customer service is 2nd to none. I wish I could give them MORE THAN 5 STARS!!!! I have been buying their products online for several years and my family and friends also use them. We are All equally amazed at the level of Customer Service they provide. They always answer the phone almost immediately and are pleasant and cheerful and wanting to help their customers any way they can. I have on occasion had an issue with my cat not wanting a particular brand of food and they have kindly credited my account without question. They truly want to to achieve the highest levels of customer satisfaction and care about their customers like family! I cannot believe they actually sent my Dad flowers when his cat passed away!!!! I will forever be a LOYAL customer to Chewy.com!! :)

7 years ago