Chewy

• Autoship 
• Wide Variety of Pet Products
• Pet Pharmacy
• 24/7 Customer Service
• The Chewy Return Policy
• Today’s Deals
• Non-Profit Support
• Pet Blog
• Chewy App

Autoship 

Chewy’s Autoship lets customers schedule regular deliveries of pet supplies. All customers have to do to set up Autoship is add items to their cart, proceed to checkout, and select “Yes” to Autoship and then their preferred schedule. Customers will receive 30% off their first Autoship order and every order after that will save an extra 5-10% on select brands for all of their future Autoship orders. Autoship even applies to prescription medications for a pet; as long as there is a valid prescription or remaining refills. There is no membership fee for Autoship and members can cancel at any time. 

Wide Variety of Pet Products

Chewy has made it easy for pet lovers and their furry friends to find the pet care and pet products they need. Chewy's prices on the site are also reasonably low, although, there are more expensive items, but are generally on the larger items or the items in bulk. Chewy.com offers a wide variety of quality products, including dry, wet and canned food, treats, bowls, health and wellness, toys, cleaning, potty training (cat litter, potty pads, etc.), grooming, beds, and prescription pet food. So pet owners should have no problem finding grain-free dog treats or a holistic kitty litter. When selected, each category can be narrowed further by selecting a more specific sub-category, brands, life stage, breed, or material. This makes finding specific pet supplies fairly easy and browsing can be a more productive experience as well. 

Whether you're looking for dog treats, a variety pack of cat food, or a hamster wheel, Chewy is most likely to have it. 

Pet Pharmacy

Chewy knows that pet parents are busy and don't' always have time to visit the vet to pick up prescriptions. Instead, pet owners can order their pet's medication and have them delivered straight to their door.

Ordering pet meds is a simple and easy process. The company has a Chewy Rx team member contact your vet to approve any online medications. You can also add meds to your Autoship account. 

24/7 Customer Service

One of the best things about Chewy is its customer service. The company puts its customers' needs first and Chewy shows this through its shipping rates, speed, and return policy. 

Chewy's shipping costs are notable in the online pet store industry. Any orders on Chewy that are over $49 receive free one to two-day shipping. Any orders that are under $49 are given a flat shipping rate of $4.95. This low flat shipping rate is extremely helpful for customers who order heavy items such as dog food.

Chewy.com is known to have fast shipping. If the order is placed before 4 P.M., it will be shipped that same day and most customers report getting their products within 1-2 days of placing an order.

The company is also notorious for sending out handwritten notes with humourous pet puns, birthday cards, and some customers have even received a painting of their pet along with their order. 

The Chewy Return Policy

Chewy’s return policy is also admirable. Offering a 100% satisfaction guarantee on ALL products sold. The company asks that the product(s) are unopened and in the original packaging it was shipped in, and Chewy will give a full refund with no other questions asked for 365 days after the original purchase. Chewy will also refund the shipping price that was paid. 

Pet owners should be aware that Chewy does not accept returns or exchanges on prescription medications. However, the company will do an exchange if the product is incorrect or damaged. Chewy may issue a refund but this is determined on a case-by-case basis.

Today’s Deals

Pet owners looking for deals on their favorite brands for treats and pet foods should take a look at Chewy’s daily deals. Customers don't need a promo code or coupon code. Customers can just add the item to their shopping cart. For a pet parent looking for specific brands or products that are a little more expensive, this is a great feature as new products are added daily.

Compared to other pet goods suppliers, Chewy offers similar priced items. You will find similar prices on Amazon and PetSmart.

Pet Blog

Chewy has a pet blog that gives pet parents advice on numerous pet-related topics. Pet lovers and owners can find out what’s really in their pups dog food, whether to feed a pet dry or wet food, what vitamins and minerals to give a sick pet, what factors into a pet adoption or how to calm an anxious cat, whether or not you should buy grain-free dog food, and more. Having a blog on the site shows how much Chewy really knows about pets and how owners can provide the best supplies and pet care. Pet owners can read about pet nutrition, health, training, and behavior. 

Non-Profit Support

Chewy supports several non-profit organizations such as Shelter Friends, All About Animals Rescue, Shelter Animals Advocates, and others.  Chewy provides food and other items to animals in these shelters.

Gift Guide

Whether you are looking for a Halloween costume for your dog or a Christmas gift for your cat, you can find all the best gift recommendations with Chewy's gift guide. The gift guide includes ideas for all the major holidays as well as guides for what to buy your new pet. As a pet owner, you won't have to run to the store last minute before the holidays. Simply, add the gift into your Autoship order for fast and easy delivery.

Chewy App

Ordering pet food just got one step easier. Chewy released an app for android and IOS users to quickly browse, select, and purchase pet supplies. The app includes all the best features of the website including daily deals and Autoship. Autoship connects seamlessly to the app to help you find your favorite pet essentials and control delivery schedule.

The app also allows you to connect with the Chewy team of experts. Any time of day, call or email customer support directly from your smartphone.

Visit Site

• Shipping Limitations
• Industry Experience
• No Physical Locations

Shipping Limitations 

While most of what Chewy.com does is at a high-quality level, there were a few things that the company lacks. There is no shipping available outside of the contiguous United States. 

Chewy does not ship to Hawaii, Alaska, any other U.S. territories, Canada, or any other country. 

Industry Experience 

Compared to other companies in the pet supply/pet retailer industry Chewy has been around for a relatively short time. 

No Physical Locations

Chewy is exclusively based online. While this is convenient for many, some pet owners enjoy taking their dog to the pet store to find which treat he or she likes best. However, since Chewy is owned by PetSmart, you should be able to find similar products at PetSmart stores.