Chewy

August 24: Ordered critical meds for my pets August 29: Still have not received anything. Called. Chewy rep says "Meds are shipped today" Sept 2: Still nothing. Called. Chewy rep says "Meds not shipped; Still waiting for approval from your vet" It's Labor Day weekend so that will not happen until Sept.4 Sept 4: Checked with vet and here is the real history: --------------------------------- Aug. 24: Chewy received meds order over the weekend Aug. 26: Chewy called in the meds over the phone Vet was clear they do not do VERBAL prescriptions [that should have been obvious!] Aug. 27 AM: Chewy sent a faxed request for prescriptions; Vet approved and faxed back Aug. 27 PM: Chewy said they did not receive fax; Vet faxed again prescription a 2nd time [Saw proof of fax so Chewy did get the faxed prescription 2x on Aug.27] >> but nothing happened. Chewy does not ship. So: Aug. 29, when I called: I'm told "meds are shipped" but they are not! Sept 2:, when I called: "No, meds are not shipped; waiting for approved prescription from Vet" That's when I cancelled my order with Chewy.com and ordered at VetRxDirect which process my pets meds orders in less than 1 day. In the mean time I scramble to bring cat to Emergency Vet to get emergency meds to tie me over during Labor Day weekend before receiving shipment from VetRxDirect. I blame Chewy and consider they should reimburse urgent pet care I had to pay because of their incompetence DON'T BUY MEDS AT CHEWY.COM THEY WILL LET YOU PETS DIE BEFORE SHIPPING THE ORDERED MEDS. Buy instead at VetRxDirect which are more efficient and care about ensuring critical meds get to your pets fast.

A small part of order was missing, they replaced and reshipped the order no questions asked. Great place to purchase your bulldogs food and treats. Thank you Chewy!

Chewy contacted incorrect vet for prescription even though correct vet contact information was provided on multiple occasions. Upon providing correct vet contact information for second time, I was told order would be approved and filled promptly. Nonetheless Chewy gave up on filling order. Chewy placed order on hold, pending receipt of mailed prescription. But Chewy never informed me they were awaiting receipt of a mailed prescription. It was not until a second call to customer service that I was was informed of the hold -- one week after placing order for medication that must be provided to pet in a timely routine manner. TERRIBLE COMPANY!

Things started out gangbusters with Chewy. They have pretty good prices and I can usually get what I order within two days. But their packaging is so poor! I can almost guarantee that my items will arrive crushed, broken, and ruined because they improperly package *everything* for shipping. They've put small packages of medication into a box with a 35-pound bucket of cat litter and the meds were crushed and ruined; they'll put a case of canned cat food in with litter and the cans will be crushed, dented, and busted open; they'll cram several cases of cat food into the same box and they arrive ruined; I could go on. They use ZERO padding or packaging materials, and their boxes are so thin and cheap that they always (without fail) arrive broken open (there's never more than one small strip of tape on the box regardless of the weight of the contents). I have called each time and they've replaced the ruined items, but then I have to wait another week to get them! I've also been told by customer service that I have to call them after placing an order to request the use of padding or other packing materials. Why should I have to do that?!??!! And because clearly many people are having the same problems, how soon until they have to raise prices because they are replacing most of what they send? Other problems I've encountered: They will not refund a price difference if a price goes down and you paid twice as much just a day before; they've started having stocking problems and are frequently out of what I need; despite appearances of lots of different brands, they don't usually have the canned cat food I'm looking for; and since being purchased by the awful PetSmart, they now add sales tax, which may be required by law but was a big reason I shopped there since that's an extra 10.25%. They've really gone downhill in the last year.

Don't order anything heavy. It gets left at the bottom of your porch stairs. Heavy items are also packed on top so that they squish pet food pouches. Chewy did replace the destroyed food and the person I spoke to was nice. This is the reason for 2 stars and not 1. If my car worked, I could get pet food cheaper. Also the orders never come in 2 days. I've been waiting 5 days for my last order and it's 11 pm. Very disappointed.

I just wrote Chewy.com a couple of days ago to tell them I will no longer be using their services and to please close my account. I had 100% negative experiences, over at least a six-month period, with their shipping practices due to the fact I have multiple pets, plus I maintain many bird feeders, which requires me to buy in bulk several times a month. (They may be excellent for someone with only one or two pets — but not for a bulk-shopper.) The company seems to have no significant variety in sizes of boxes, so, items either tumble around on top of each other or they’re simply thrown into the box/es haphazardly by untrained shipping clerks — or automated equipment? I’ve received boxes filled with cat litter from broken plastic jugs, boxes with birdseed scatted thoughout from broken bags, and the final injustice of a box in which a fragile mid-sized birdseed feeder was packed in without any padding or protective box and arrived crushed into multiple pieces underneath the partial ends of two cases of 24-count cans of cat food. In addition, I had to throw out more crushed cans of cat food than I care to remember — but I was really grossed out with my May 2018 shipment of one certain brand of cat food I’d ordered (I order two separate brands for particular cats and to last the entire month) because, when I opened it, one can in the top layer of a clear- plastic-covered case of a 24-count cat food container had been so battered that the juices from that one can on top had seeped across and down several other cans in the case. Why did I continue with them so long? I liked the convenience of the home delivery, and I liked their site. I considered the lost cans of cat food a trade-off for the convenience. It was, however, when I received my final order of four orders for May, opened that last box of the order, and found that the bird feeder I needed so much to replace another was laying under the edges of two cases of cat food, literally smashed into panels because no one at Chewy cared enough to protect it with shipping paper or the safety of another box, I knew for certain that I could never trust Chewy to ship anything safely to me.

Love love love Chewy Great place to get all my pet needs, dogs, cats, rabbits, you name it they have it all, saves me from having to go store to store.

Placed my order yesterday in the afternoon and received it today before 2:00 PM. This has been typical of their delivery time,I hope they never change !!!

Awesome company to deal with. Great prices. Will continue buying everything I need from Chewy for my two cocker spaniels . Can't say enough about this wonderful company.

I had an autoship set up with Chewy.com I usually set my autoship to $50 per order. I checked my credit card balance and Chewy had taken out $78.00. This is theft, I set up autoship and authorized $50 to be taken out, not $78. How are they able to hike the price of a single item by $21.00 over night? (original item price $10.49, raised to $31.49) I literally checked my autoship a few days prior before it was time to be billed and all the prices were the same at that point. When items are put into your shopping cart, those prices should be honored. Not to mention they started adding a tax, my tax total was $6.50. So my total theft amount was $27.50. I am a single widowed mother of a 5 year old autistic child and life is not easy. I do not think Chewy cares a thing about their customers and what kind of back grounds they come from. Only the numbers. Buyers beware of this companies greed. Aaron at the the customer service center said he would get the items returned to the warehouse while in transit yesterday and issue a refund. No money coming back my way yet AND I got an email today saying my order is shipped out today with a tracking number. Was not even given an apology, not offered to get the rest of my needed items, just: " I will get your order returned to us and money refunded." So the other items I need for my pets, I obviously won't be receiving. I found all my original items on Amazon for the same price or less, and that 31.49 item for 10.29.

"COCKROACHES AND ANTS" I used to like Chewy a lot. Then they sent me a box that was full of German cockroaches. After that two different orders had crushed and leaking cans of food. The final straw was their delivery service FEDEX. The driver started to leave packages in the wet dirt, in an ant bed. I complained to FedEx and they promised it wouldn't happen again, but the next order was in the mud and ants again. Chewy uses FedEx, who classifies their drives as independent contractors. FedEx exploits their drivers denying them insurance, benefits, and charges them for their routs. They also don't supervise their drivers well. Both Chewy and FedEx spend large amounts of their money training customer service people to sound compassionate instead of actually fixing their problems. It all works well for a customer until they have a real problem.

Well it's happened. The PetSmart influence has ruined Chewy. So sad. We have three Great Danes and so far this year we have spent over $1,000 in dog food from Chewy.com. I'm done. I have been buying food from Chewy with absolutely no problems until after PetSmart bought them out. Last month the price of our dog food increased by $15 a bag. I have ordered though their autoship program for the past year without a problem and now suddenly the price has drastically increased and I was not notified. I complained, they refunded the $30 difference for the two bags but was told that it was too bad and that they don't need to notify their customers of price increases on the autoship program. So basically they can charge whatever they want and you'll only notice the difference in your bank account. So this month I chose a cheaper variety of our brand and changed our autoship. Normally our bags ship early Friday and we receive them on Saturday. I was notified late Friday that this food was out of stock, please choose another. So I did. I sent them a screen shot of the next more expensive food. It shipped on Saturday, so now with the holiday we will not receive it until at least Wednesday. Then I see the the price per bag has increased by $5 over night. I've been over-charged and inconvenienced for the last time Chewy. I will take my money elsewhere and I will recommend that everyone else does the same.

Always fast and free shipping. They do a great job on their return policy, and don't even ask for the food back, they just want you to donate it to a local shelter!

I normally have pretty good experiences with Chewy, but my latest experience may cost my dog and/or myself our lives and that really sucks to have to die because of poor processing on Chewy's part. Long story short, I was recently injured and need to have knee surgery which will sideline me for several weeks to as much as two months, during which time I won't be able to lift anything heavy like bags or cases of dog food. My dog is suffering from Stage 2 Kidney Disease, and I need to switch her to a new food, and I have limited income especially while out with this knee injury, so I needed to economically stock up on dog food prior to my surgery. I placed an order on a Wednesday - even called before ordering to make sure that if I ordered on Wednesday I could receive my order by Saturday, as I'm having my surgery on Monday. Because the food is prescription, Chewy had to call my vet, which the sales person promised she would do - incidentally the web site didn't have me enter any prescription or vet info when I placed the order, which I was told would happen when I placed the order online - wrong. The sales person said they called someone, but my vets checked the next day (after I saw my order still hadn't been processed) and they hadn't received any call from them. I called Chewy again and they called the vet on Thursday (and promised again that I'd receive the order by Saturday) and got immediate approval for the food. Thursday I don't see any movement at all in the order status, so I call again, and again. Each time I'm promised it's going to be shipped in time, but nothing is changing in the processing. Finally I tell them to cancel the order and the impacts that may result - like my dog progressing to Stage 3 Kidney disease or dying because I can't lift anything heavy for up to two months - meaning no prescription dog food for her - or me risking my own health and blood clots in my leg to drive two hours to get the food from the vet, because that's how far away they are (an hour each way), and half a tank's gas expense because of the distance, which I can't afford - let alone all the time wasted on the phone with them, and now driving a couple of hours and trying to schlep 40 pounds of dog food into and out of my car with a busted knee and messed up leg. They escalated things to a manager, but wasted more of my time and theirs on more mess and nonsense. They said they'd ship the food overnight and it would get to me by Saturday, but it didn't leave until Friday night and they shipped it for WEEKDAY delivery. Unbelievable lies and/or incompetence - why waste my time and yours promising Saturday delivery, when you actually SENT it for Weekday delivery Chewy!?!?!?!?! I'm now faced with deciding whether to let my dog's health decline by not having the prescription food for a couple of months, or risk my own health by driving 2+ hours to pick up food from the vet's. Thanks for playing roulette with both our lives Chewy (NOT!) After thousands of dollars of spend over the years, we're done with you - maybe permanently anyways if one of us doesn't make it through this traumatic time. And don't think we don't know that your stuff gets shipped through Amazon and other parties - we won't be ordering anything through them that could be shipped from Chewy either. If you're okay with questionable delivery times and extended follow up times for prescription medicine (as in YOU will have to call them and get on them to follow up on prescription processing) Chewy is probably okay. If you need something within any timeframe though, and your pet's or your own life is hanging in the balance, don't rely on Chewy for anything other than extended waste of your time, and promises they don't keep. Incidentally I've had other delivery problems with Chewy - just not as major - not receiving complete orders, and receiving someone else's order has been the main thing - I have a dog, but received cat litter and an invoice for someone else's cat supplies in the past.

I received three orders from Chewy for about $50 per order. Was very happy with the service until......my forth order I was billed $67 for the same product. Received no advanced email stating the increase. Called customer service they said the price increased....$17 increase!!! I checked with the local pet store and their price didn't increase. Cancelled our biweekly orders. Sad this is the way Chewy does business.

I place my order on Sunday June 5th. My second order with Chewy. Had 57.00 dollars so I would get the 1 to 2 days"Free" Shipping. I'm still waiting... it's Weds June 8th at 5:46 PM.... I called and got Paul, who didn't help me at all.... Just kept telling me that FEDX aren't open on the weekend so it went out Monday and I should get it today.... Well, that's not what your ad says...... I'm not happy. You really need to put that into your 1 to 2 days "Free" shipping. So, Us(consumers) will know about the workings of Big Business. Will I be ordering again.....? Not if I have to talk to Mr. Smiling in Your Face and don't give a darn person..PAUL

While i think their prices are the best, too bad they don't want my business! They claimed they could fix the fact that my Canadian billing address did not match my American shipping address but in the end, after numerous people tried, apparently they could not. Hence, my order had to be cancelled. I even called my Canadian bank to ensure my Visa was fine (it was). Total nonsense. I use this card for U.S. purchases all the time.

This place is fantastic. They have just about everything. Customer service people are great. I like that your order arrives on time in 2-3 days. Love Chewy!

I've been using chewy for 9 months, I love their auto ship. Cat food arrives regularly and it is very easy to modify if I need to ship now or delay. Great, friendly service.

I've been useing Chewy for about a year. They have the best prices and always get my orders quickly. I won't use any other company for my pet supplies.

Excellent customer service and fast shipping. If there is a problem with an order (Fedex lost my shipment), Chewy.com replaced the order immediately. Highly recommend them!

I love ordering from Chewy as I know that the quality of the products are good and the delivery is phenomenal! Thanks to all of you at Chewy, you do a fantastic job!

Great price on what I ordered and good quality. rived in 3 days from Fed Ex with free shipping. Definatly will order from here again and will recommend to everyone

I've ordered from Chewy.com and like their variety of products and cheap prices on many items! Delivery was great! Would definitely order through them again!

I have had a wonderful shopping experience with Chewy . I receive products in a timely manner and they are very helpful when I call. A good place to get pet products.

Tuxedo is very fussy and he gobbles food from Chewy down. I started ordering from Chewy when I had major Heart Surgery, and I could not get to the store.

Just THE BEST SERVICE and very personable customer support. They also have some of the best prices and best deals. I have NOT one complaint. They are just so on it!!!

Only problems I have is items come damage... They so worried about shipping they end up damage my items no matter how much they try to protect them cans are always damage. I have choice to used them 1st or throw them out. And as a dog business boarding company its hard to deal with..

We have used chewy for over a year .would recommend them without reservation. Customer service is excellent.only problem is occasional delay with shipping of prescription food. Prices are the best.

Chewy's customer service is the best of any company I've ever dealt with. I love the online chat where I've always gotten great and friendly assistance. Thanks, Chewy!

Chewy.com Has great prices, and excellent customer service. Low postal rates. I ordered on a Sunday and I received my delivery on Wednesday! All around great service!

Our little dog has diabetes. The food is not only reasonable the staff is outstanding. I have and will continue to recommend Chewy to all the dog and cat owners that I know.

Chewy is awesome so far, I got what I ordered in a timely manner and also used auto ship which I like that they give you the option to delay the shipment if needed.

I USE CHEWY A OT....MOSTLY FOR THE DOG...BUT, SOMETIMES FOR THE CAT....GOOD PRICES, FAST SERVICE AND FREE SHIPPING RIGHT TO MY DOOR....CAN'T BEAT IT!!! YAY CHEWY!!!!!