Chewy

I love the costumer service, fast shipping, Never buy any where else, My pup love everything I get for her , all her treats, shampoo, food And chews. Never been disepointed

Great products, great prices, and great service. Their customer service is so good, always polite and helpful, and it seems like they bend over backwards to make you happy. I am very pleased in every way!

I LOVE Chewy.com! They have the best customer service. I love their auto plan. It's always on time and delivery is fast. Thanks, Chewy.com. My four dogs love you. So do I!

I have ordered from Chewy at least 20 times. They ship immediately. If you submit early in the day, they work hard to get the order out the same day. Their customer service is excellent the few times I have used them.

I recommend this company to everyone. They have excellent prices, the shipping is fast (we always get our orders within 1 to 2 days), and the customer service is unrivaled. One of my favorite companies out there.

i have gotten my food for my fur kids now for over a year maybe more, they have awesome prices for there pet foods , great services people when you have to call ,the orders are fast 3 days , not a week are more

Always happy with merchandise and prices with Chewy. And they have an excelent Customer service depaertment which I can't say enough about. I recommend them often and to all my puppy parents.

This company gets 10 thumbs up for service and accomodation. I have bought kitty toys, dishes, but mostly food. They are very fast at shipping, great at packing everything and just all around good to know about and trust.

Reliable, friendly service, easy ordering. I am so glad I found this service to order Rx diet for my cats and they love the variety versus the same old stuff I was only able to get from my vet.

I have two kittens and one dog and Chewy is a lifesaver. I pretty much use it exclusively to order their food and it's so nice to have it delivered to the door so I don't have to lug it into a cart, around a store, into checkout, out to my car, and then into the house. Love it.

I love shopping on Chewy. The website allows you to narrow down searches to your specific pet, so shopping is simple and easy. They also offer helpful descriptions of what type of food would be best for specific pets. I would recommend to anybody searching for the best fit products for their pet!

My two dogs take apoquel, at a combined cost of $150+ every month by autoship. About a year ago, I caught Chewy lying about getting approval from the vet. When I called them on it, they admitted their error and gave me a credit. Now they've done it again. My vet sent me a copy of the email approval they sent last week. Maybe they have new customer service policies or management, but now they insist that they didn't get approval until today (when I told them I will hold while they call the vet). And when I asked them to overnight the meds (for my extremely itchy dogs), they say the best they can do is 1-2 day shipping. UNBELIEVABLE AND UNACCEPTABLE.

Got their pet boxes for my dogs for a long time, but eventually canceled because they built up a massive collection. As they destroy them I'll definitely sign back up.

I placed my order for heartworm prevention for two of my dogs on July 13. They assured me that they would contact my vet for authorization. I immediately notify my vet after placing my Chewy order so that they know to expect a request. After a few days without an update, I call Chewy’s customer service for the second time. They tell me that they haven’t heard back from my vet. So I call my vet. My vet states that they have not received anything from Chewy, whether it be via email, fax, or call. My vet also firmly states that they only accept calls about authorizations during certain business hours — I prominently relay this information to Chewy. They reassure me yet again that they will have their pharmacy CALL the vet. It’s now July 21, a week since I’ve placed my order when Chewy sends me an email about my order soon to be canceled due to lack of Rx authorization. I frantically call their customer service as well as my vet to see what the hold up is, especially since my dogs are going unprotected from heartworms due to their delay! The vet verifies that they still haven’t received a call. Chewy then changes their story to say that they didn’t call my vet. Instead, Chewy sent a request to my vet via an online PORTAL. I specifically stated to them that my vet will only accept phone call authorization requests. Moreover, the request over the Portal is deemed useless as my vet doesn’t have access to that since their change in business ownership. I call Chewy for the countless time and spoke to a rude male customer service representative from Dallas that said to me, “I’m surprised Chewy hadn’t canceled your order sooner as this request for authorization has carried on longer than it should have. Your order will be canceled, and that’s just what’s going to happen since there’s no authorization. You can get your vet to call us.” Excuse yourself. Not only did I get reassurance from previous representatives that they would make a phone call to request authorization, but also, it is Chewy’s/their pharmacy’s job to reach out to the clinic/doctor. Not only did they not place phone calls as claimed, but they refused to call the vet after repeated reminders in order to get the authorization. Had I known the process would be a lengthy waste of my time receiving the run around, and that they wouldn’t actually do phone call requests for authorizations, then I would have gone somewhere else instead of having my dogs be at risk without protection.

Chewy is a great place to buy things for your pets online and they ship stuff to you really fast!!! They're very popular, so sometimes things are sold out. They have a great selection of things to buy for your pets.

I ordered 6 times. 6 times I called customer service to complain that orders were not delivered to apartment door. Every single order was left on the front stoop of the main building or in the main foyer. EVERY single time. I explained I was sending deliveries to my older mom and sister that was recovering form surgery. I can not believe after talking to supervisors every time, and having them put on delivery instructions, "Leave at door", Fed ex couldn't be bothered. I understand that Fed Ex is another company but they are paid well by Chewy to deliver packages to doors. I kept asking the supervisors to have management talk to Fed ex. They promised they would and call me back... ( cue crickets). I stopped using Chewy. I use Petco & Walmart and they are able to get packages to the door.

Chewy has a great selection of pet products and is quick to ship and deliver product. I order $400-$500 in products per month. Some items are wet canned food which comes extremely dented with some cans leaking and can't be used. They also double order my autoship orders and after talking to five people can't figure out why and supervisor doesn't call back when they said he would. I have to cancel double orders and make sure they don't clear the bank twice a month.

Disappointed is an understatement & Ive never wrote a review but seriously if you NEED something save yourself the hassle ... I placed an order on the 19th and the packages just shipped on the 24th- 25th. When I placed the order it stated anything over $100 order would ship 1-2 days. Then I received the email saying 7-10. That caused me to have to contact customer service to cancel part of my order since I just got a puppy and needed the crate. Well I kept everything else on the order. The date I was given for delivery was 4/26 by 9pm for two of three packages & 4/27 for the third one. Well here we are on the 26th & now they can’t even give me a date when I should expect the packages. The labels weren’t even created until 10pm on 4/25. I needed these things, they are essential for my animals. For a first time experience I’m not impressed and can’t say I will deal with them again.

Chewy did not deliver on time and it took them over a week in which I asked 3 separate times where my order was to realize that it had gotten "lost". I talked to several customer service representatives and they just proceeded to tell me that it would be here shortly "in the next 1-2 days" and time after time it was wrong. On their website, they say that any order over $50 is 1-2 day shipping so I would expect that to be correct yet it is anything but that. After this poor experience, I will no longer be a chewy consumer. During this week I had to run out to the store and buy more things such as dog food that I had completely run out of waiting around for chewy.

In a day and age where customer experience/service are becoming increasingly important to differentiate the competition, the lack of a positive CX encounter by even just one consumer can have a lasting impact on the business. Sadly,my experience with Chewy.com falls into the less than desirable CX experience. When a special diet for one of my pets was prescribed by my veterinarian, we chose Chewy.com over the veterinarian's pharmacy for one simple reason - Chewy offered free prescription treats with each of the foods ordered. Price was the same, both offered free shipping. Despite two out of two previous poor experiences with Chewy.com, we decided to give them another chance. When my product arrived today very poorly packaged with a bag of dry food torn open and the kibble looking suspiciously moldy/tainted and minus the free-with-purchase advertised items, one customer service representative single-handedly assured I will never shop Chewy.com again. Alexander, the customer service representative I spoke with, was quite flippant about the problems experienced with this shipment. His lack of empathy, poor customer service skills, lack of a resolution of any sort to the problems I experienced and blatant lack of care for the customer or the pets they serve has cemented my decision that Chewy.com does not deserve a fourth chance and I promptly canceled future autoships of the products I will need for the lifetime of my pet. My first shipment from Chewy.com was also poorly packaged with a torn open bag of pet food. The representative I spoke with during that call replaced my order (chance #2), but that package was also poorly packaged and while the bag of dry food was not torn this time, the canned food I also ordered arrived crushed, dented, and damaged. This latest chance (chance #3) only highlighted the ongoing packaging problems and lack of customer care demonstrated repeatedly by this company. Beware of shopping Chewy.com - there is a great and obvious void in customer service and packaging is quite poor. All this being said, would anyone like a bag of very very expensive prescription diet food that was previously opened and whose kibble looks suspiciously moldy/tainted? I have a bag to dispose of while I order from my veterinarian.

I placed a rather large order I do every month, for my animals. I have no issue with ordering dry goods if the order is placed by 9am it arrives at my door next day. Different story with the pharmacy, My dog is diabetic so he is on insulin I thought I would try to order from chewy after 4 days the insulin is still stating "preparing for shipment" So I contact customer service and they tell me it was approved by my Vet clinic it should ship out in the next couple of days, I told them that was acceptable, and I will call you back. I call my Vet clinic and ask them when did they approved the script with chewy, they told me the 4 days ago. I call chewy back and explain again with the exception of what my Vet Clinic told me, now she tells me that the vet clinic approved it today and it will ship now in the next 3 days. which would be a Sunday at the latest, so who is lying my Vet Clinic or Chewy? I explain to her I just got off the phone with my Vet and they approved it 4 days ago I never got a response back. Then she tells me that the pharmacy items are shipped out of different state that is the reason for the delay in shipping, I believe they are using a second party vendor and once the order is transferred, no telling how long it will take So with my experience I wouldn't use the pharmacy department with Chewy a $7.00 savings is not worth it.

Chewy isn’t cat friendly. They are biased towards dogs and their target audience is dog owners. They don’t tailor their email responses to their audience. They assume everyone is a dog owner/lover, using boiler plate language like “give us a bark if you need anything else” and “have a tail wagging great day” even if you contact them regarding a cat product. They have numerous tv commercials, almost entirely of dogs. In the rare occurrence there is a cat, it’s in the background, hardly noticeable. In one commercial, a spokeswoman talks about not having to lug heavy cat litter from the store, yet there isn’t a single cat in the commercial—only dogs! I contacted their corporate office and told them given cats outnumber dogs in pet ownership, I would think they would want to target cat owners as well, but instead they project themselves as being biased towards dogs by excluding cats from their commercials. The fact they never responded is very telling. They are selective in which negative reviews they post. They only post negative reviews that are inane (ex. product stinks, pet didn’t like it). They wouldn’t post my review which provided constructive criticism and scientific evidence—product caused diarrhea and vomiting even after ruling out other possible causes—because they didn’t want it to impact their bottom line—sales. There are plenty of pet retailers who love cats and who appreciate the business and feedback of their owners. And Petco and Entirely Pets will match other retailers’ prices.

Chewys autoship program is a joke! I had placed an order that happened to be on sale, to be shipped on Jan 11th. When I hadn’t received it by the 13th, I decided to give them a call. They informed me that an item I had ordered was on back order and that they were holding the entire order until all items were available. I informed him that you need to let someone know by email as I was about to fun out of food. He then offered to send the order immediately but without honoring the sale price from my original order. This place is a joke and I will never order from them again! Be careful if you auto ship as you may not receive your items when you are expecting them.

NOT RELIABLE. NOT DEPENDABLE. We order prescription food that is very important to my old and ailing German Shepherd that I love like a child. the order was supposed to be delivered on the 5th but got delayed to the 6th. I could handle that since I had enough for the 6th. Waited all day only to have to call them to find out they won't deliver it until the 9th now, though they never told me. It is now 9 pm and the vet is closed until Monday so my dog will either go hungry or have to eat food that has caused her to get giants sores on her body resulting in external bleeding and hair loss. this is the exchange. I'm obviously very upset. Kiairia S.: Hi, my name is Kiairia S., how may I help you? Barbie: My dog's food didin't arrive today as promised Barbie: She is on a perscription diet and will now not be able to eat until Dec 9th Barbie: That is NOT acceptable to me Barbie: I don't understand why it was in california and then went back to Arizona Barbie: is there anything that you can do to get her food here by tomorrow? Kiairia S.: I am so sorry about the delay you are experiencing. At this time we do not have a way to expedite this order but I am more than happy to provide a partial refund for any local purchase needed until the order arrives. Barbie: i can't find a store locally that carries it Barbie: Can you please help me understand how this happened and why my dogs health is now being put at risk? Barbie: How can I trust you again? Barbie: This is the message I received yesterday and the message that I trusted: Your package is still on the way, but it's running late. Rest assured, your goodies are expected to arrive on December 6, 2019, and you'll be notified if there are any other delays. No action is needed from you at this time. Barbie: I'm not sure why you cannot overnight something, even if it a smaller bag that only gets up through until the 9th Kiairia S.: Things are a little backed up on our and our shippers sides due to a busy holiday season and inclement weather impacting our warehouses and delivery drivers. The expected delivery date for your package was the 6th but we were unable to complete it and will do so again on the next available delivery day. Kiairia S.: We do not have an expedite service at this time. Barbie: I will ensure my Vet knows to no longer refer your company and will write a review on as many sites as possible. This is not acceptable. These are living beings that are part of our family and service needs to be reliable. I don't appreciate your responses that are treating this like it is unimportant. Barbie: Please provide a partial refund this order and do whatever you can to ensure it arrives Monday. You have left me in a TERRIBLE situation. If you had notified me when my vet was open today, I could have gotten some, but now you have left me with no option but to feed my dog food that will harm her Barbie: my reviews will include a copy of this exchange Kiairia S.: We know that your pets are family and we are trying to get every package out as quickly as possible. We are more than happy to provide the funds to you so KC can still have the formula they need. Barbie: but we have nowhere to get it since you didn't notify my during business hours today. Barbie: that is not ok Barbie: You sent me an email yesterday apologizing for the delay and saying it would arrive today. You sent me nothing today to tell that wasn't going to happen

Their prices are great. More important they love animals. We used them for autoship. When our dog was hit and killed by a car, they sent us flowers. Amazing

I live out in the middle of no where and Chewy.com is a lifesaver. Prices are amazing and I get my order in 2 days. I can’t say enough great things about them!

So Chewy apparently had a server crash (not admitted by Chewy to me, but to my vet) and lost a significant amount of data/communications. Then this happens: I ordered some prescription food for my doggo and it went dead silent and was notified that the order will be canceled. I called Chewy and was asked to talk to my vet for not approving (they didn't want to call). So I called vet and was told it was approved a long time ago and an email was sent. I called Chewy and was told it was not there and was asked to talk to my vet. So I did indeed, and asked my vet to fax AND email AND CC me. The email was sent the fax was sent. I called Chewy to see if they got it and was told 'No, but you need to reach out to your vet.' I called my vet and then they told me they will email it the 3rd time. Once again I called Chewy and was told they don't have it and I need to email my vet. At this point I asked the rep that I'm done going in circles, doing the same thing over and over to get the same result (and be continued to do it again). I asked that they resolve this critical communication failure directly with my vet so they can fulfill their duty as a reliable distributor. And lo and behold, I was asked to email my vet. Not so efficient, is it? I humbly suggest these mantras for their management, as their current system is designed rather to cultivate frustration and failure, instead of problem-solving, which is what was needed for my case and others as well, I assume. #1 Customers do not and should not do your job for you. I spent hours, called my vet 6 times and Chewy 7 times for their system failure. Chewy invest heavily into customer service and you often don't have to wait more than one 'ring' to get your call answered. This is their greatest asset as well as their strategy of surviving (and dominating) the fierce battle of pet e-commerce market. But it's all for nothing if the customers end up working for them as well due to their lack of efficiency. #2 The communications between the rep and the pharmacy is OK, but nowhere near ideal. Fax goes to pharmacy, the emails to the vets can come from both pharmacy/customer rep, phone calls are passed between those two parties and the record system is managed by the reps, but the pharmacy cannot be reached by clients....etc. What is this? If I can't talk to the pharmacist, who talks to my vet, how am I supposed to even solve your issue you've created even if I wanted to? #3 The data the supervisors see is NOT streamlined with the data from the customer rep. How was my problem 'resolved'? I talked to the supervisor and was told 'oh hey, we do have the approval form!' immediately after I was told that the approval form has not reached the server after 3 emails and 1 fax over multiple days. #4 Reps can't do anything besides making/canceling orders and sending simple emails and that is NOT good. Reps are supposed to be problem solvers. I don't expect an insurance agent-esque track/investigate/file/report full shebang but I'd love to be offered more solutions than doing the work for them because they are not authorized to do so. I hope it helps, Chewy. -A customer and a concerned shareholder

I’ve been a chewy customer for six years now. I have always loved their prices. Tonight, I went online to order my cat food, and discovered a six dollar escalation in price. From 13.40 to 19.40.... in one month. I called to ask about this. The explanation I received was… We base our prices according to what the competition is doing. So because Amazon, and some other online pet stores are selling this cat food for $19.40, chewy has decided in its infinite wisdom that it’s going to sell the cat food for the same price. So riddle me this Batman; what’s to keep me from moving to Amazon? I’m a prime member… And they have next day delivery. What is going to keep me at Chewy? This is a question that I have an answer for. ....... nothing. Chewy also uses Fed ex; it’s the only delivery service available in my area. Fed ex is too lazy to walk up three flights of stairs to deliver my goods. Often times they don’t deliver them at all. Sometimes the bags are broken when they deliver them and there’s cat litter or cat food all over the box. Amazon has their own delivery service, and they have no problems walking things to my door. I once loved Chewie.com, I’ve sent a lot of friends there. But if your reason for escalating my cat food in price by 6.00 is “because everyone else is doing it,” then I am gone! You’ve lost me. “By-by!”

I ordered a medication based on Chewy's 1-2 day delivery. On the second day, I was informed by Customer Service that "2 days is just a goal" and that 2 days might actually mean 3 days or 4 days or longer!....HUH? When I explained to Customer Service that I could not find the medication locally and was very much counting on the medication delivery in 2 days, she (and then her supervisor) both suggested I just try again to find it locally if it was so important. Neither representative seemed to understand how I could be upset about a 2 day delivery actually taking more than 2 days. I ended up with a $2,000 reef aquarium die-off because of Chewy's delivery misrepresentation. When it comes to Chewy, DO NOT believe that they will deliver on their delivery promises!

Chewy might have good prices but their delievery service sucks. 3 days so far that my order was to be delievered but delievery problems prevented the delievery. 1st was I live in an apt complex but the address was for the rental office so the package doesn’t get stolen or left in the elements. The next day I heard I lived in a gated community but I don’t. (However the same delievery co is used by Staples and for all 3 of their orders I heard this exact reason why the package couldn’t be delievered. Today I got we don’t know why they haven’t delievered the order as I have given the address 3xs after initial problem, clarified it’s the rental office, not gated and that the office was not closed at 12:21. Until they change delievery cos don’t count on getting your order. Had to stop dealing with Staples because of this delievery co. Will be doing the same with Chewy.

If I could give this company zero stars I would. This company and its customer service representatives are deplorable. Their statement of pets being their passion is the absolute fakest thing I have heard from a company. My father purchased a good amount of rawhides, treats, bully strips, and various toys for his dog and my sweet Australian shepherd puppy who almost died from septic arthritis so they could be well stocked while he is traveling abroad and what did Chewy do? Flag the order and make it an absolute pain to get it "authorized". They have continued to be heartless and not understanding I have EVERYTHING to verify the card information and more, but because my name isn't on the card and they cannot contact my father in EUROPE they cancelled the order. I hope this website and company gets a serious reboot in their customer service personnel and policies or fizzle out. I will NEVER use chewy ever again. I have never been met with such horrible customer service, they are far from kind and understanding and only serve to make the process of spoiling your animals a pain.

I am a veterinary tech and I thought this would be an awesome site to get the best for my babies at a price I could afford. As a single working mother of 4, I live paycheck to paycheck. I bought some things for my cat and thought that was going to be the ONLY charge. WOW was I wrong. Apparently, the stuff I ordered came from 3 seperate warehouses, which you are not inforned before hitting the purchase button, that each warehouse will put an ADDITIONAL hold on the funds in your account to total the amount of goods purchased from that particular warehouse. Weird right?? I called them when I first noticed an additional charge, after ALREADY paying the total balance at the time of purchase. I was told this is how rhe system works. I asked where I could find that explained on their site, and go figure- "I don't know ma'am" is all I got. I was assured the money would be applied back to my bank THAT NIGHT And no more charges would accrue. WRONG AGAIN!! I get off work and stop at the gas station across the street as I work 30 minutes from my house and my gas light just came on and I needed to get my daughter picked up from school in an hour. My card is DECLINED!! I Look at my account activity because I know the gas I was attempting to purchase was less than what was in my account before going to bed....now keep in mind this isn't even including the additional money they had on hold STILL AFTER ASSURING ME IT WOULD BE BACK IN MY ACCT THAT DAY. Low and behold...THERE IS ANOTHER ADDITIONAL CHARGE FROM CHEWY, from a DIFFERENT warehouse. I immediately call and request to speak to a manager. After being on hold for 20 minutes, she finally gets on to tell me THERE IS NOTHING SHE CAN DO!?!?! I explain to her that I need that money to not only get home but also to pick up my 8 YEAR OLD DAUGHTER FROM SCHOOL. Again...she says there is nothing she can do but the money will be available in 2 to 4 business days!?!? So AM I SUPPOSED TO STAY AT WORK AND MY DAUGHTER STAY AT SCHOOL FOR 2 TO 4 BUSINESS DAYS???? I did NOT get to my daughter UNTIL 9 PM!!!!! 5 hours after school got out. That is how LONG IT TOOK ME TO BE ABLE TO GET AHOLD OF SOMEONE TO BORROW THE MONEY! Then I was told I would get a full refund...haha yea right. STILL WAITING ON THAT TOO! Save yourself the headache and just order from petco or petsmart .com where you ONLY SPEND WHAT YOU AGREE TO BY PRESSING THE CHECK OUT BUTTON! I've never been so upset at a company. I'm usually pretty laid back when it comes to stuff because I deal with people in every kind of situation daily...but come on. DO THE HONEST THING ONLY CHARGE PEOPLE FOR WHAT THEY PURCHASE....WITHOUT ADDITIONAL HOLDS! I will be telling ALL of my clients, coworkers, and Doctors about this experuence as a lesson as TO WHY THEY SHOULD STAY AWAY!!!

I have been a loyal Chewy customer for the last few years. I LOVED THIS COMPANY!!! They were top notch and I have written glowing reviews about Chewy's product selection, excellent pricing, prompt deliveries at the promised time, and wonderful customer service. Sadly, since PetSmart bought the company it is a downhill slide. My last two Autoships have been late. I approved and submitted my most recent Autoship on September 26. Part of the order was delivered on the 28th as promised. Great! The remainder of the order will not be delivered until Oct. 2. What? I used to be able to "set my watch" by my Chewy deliveries. No longer! So sad. After I receive the remainder of my most recent Autoship, I will be terminating my relationship with Chewy. Amazon and the local pet store, here I come. I cannot tell you how disappointing I find it. I guess all good things do come to an end once a big fish buys out a smaller fish. I was really, really fond of that small fish.