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Vivid Seats

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6.1

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 17th, 2022

Vivid Seats is a wide-ranging ticket reselling service, with access to all kinds of concert, theater, and sporting event tickets. It offers a buyer guarantee that its tickets will work and customer service via phone and chat. 

Vivid Seats formed in 2001 to provide fans with a safe and secure way to find affordable tickets to your favorite events. It has processed more than $1 billion in successful ticket transactions and successfully sends tens of thousands of fans to their favorite live events each and every day.

Top Ranked Companies

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The Good

  • Variety of Events
  • Skybox Tool for Ticket Sellers
  • Respectable Partners
  • Insurance & Guarantees

Variety of Events

As a resale platform, Vivid Seats has a wide range of events to choose from, including concert and theater tickets, as well as professional and college-level sports and one-time events, like monster truck rallies.

Some events that Vivid Seats specializes:

  • Sporting Events- Basketball, Football, Hockey, Rugby, Baseball, and more.
  • Concert Tours- Find tour dates and purchase tickets to hundreds of concerts throughout the year.
  • Theater Tickets- Buy mobile tickets for you and your family for shows like Dear Evan Hansen and Hamilton.
  • Local Events- Buy or sell tickets to a local festival or state fair.

Skybox Tool for Ticket Sellers

Unlike scalpers who must go and stand outside of the stadium buying and selling tickets, Vivid Seats has created a quick and straightforward way to sell your unused tickets. Both buyers and sellers can set up a personalized account through Vivid Seats. Sellers have the advantage of SkyBox by Vivid Seats, a free cloud-based tool that helps manage, price and sell your tickets. The software also integrates with StubHub and TicketMaster to allow consumers to manage multiple ticket sale accounts. 

It is entirely free to list your tickets on the site. When they sell, Vivid Seats will take a 10% commission. If you don't want to lose 10% from your original price, you have the freedom to set the price on your tickets and can charge that extra in the cost of your ticket.

Respectable Partners

A boost to the site’s credibility is their status as the official ticket partner for ESPN and many more fan-favorite organizations and teams. These partnerships allow for exclusive ticket and fan event programs. 

Insurance, Guarantees & Promos

Although ticket insurance isn’t available on every purchase, it is available for many through a third-party ticket insurance company. Pay attention at checkout to see if your ticket is eligible for this.

Vivid Seats offers a 100 percent Buyer Guarantee to ensure order accuracy, buyer privacy, and timely delivery of your tickets. This guarantee is for any ticket including concert tickets and sporting events. If tickets aren’t delivered in time, there is a money-back guarantee offering a full refund. 

Its ticket prices for its events consist of the service fees and the original price of the ticket, much like its competitors, but its buyer guarantee keeps many feeling secure with their purchase.

A Vivid Seats coupon, discount, or promo code is offered periodically through the company’s newsletter or via push notifications on the Vivid Seats app.

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The Bad

  • No Return or Exchange Policies
  • Vivid Seats Fee

No Return or Exchange Policies

All purchases are final sale. They cannot be returned or exchanged. If you are unable to attend your event, you will want to keep in mind that this is a ticket resale platform. If you cannot use your tickets, you can always resell them through the site. 

To clarify: Though tickets are final sale, the company still employs a buyer guarantee. If your event is canceled, you will be refunded. 

Vivid Seats Fee

Similar to other ticket reseller websites, Vivid Seats has a service fee that ranges from 20%-40%. Although this is high, this is also expected. Many online ticket sellers must charge these fees to ensure that its company will make a profit. Compared to the industry Vivid Seats fee is a little above average, but you also get all of the added perks of a secure company rather than risking fake tickets or significant issues.

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The Bottom Line

Vivid Seats offers many benefits, including official ticket partnerships, a large variety of ticket offerings, and easy-to-use software for sellers. So, if you are looking to find an Official Chicago Bears Ultimate Fan Package, or looking to resell unwanted tickets, this is a good option. The one thing to keep in mind is that all sales are final. 

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Star Rating

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4.4

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981 Reviews

Review Breakdown

5 grade

75%

4 grade

10%

3 grade

2%

2 grade

1%

1 grade

12%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Angela Crespo Ontario, CA

We had the good fortune of speaking with your representative, Luc L. who went above and beyond to help us order 10 tickets to the Gabriel Iglesias event at the Honda Center, while we were sitting in the parking lot of the Honda Center feeling very disappointed that the tickets were completely sold out with them. I'd first attempted to buy them on line with no success so we were overjoyed and grateful for Luc's patience and understanding with us and we were able to successfully order the 10 tickets and get them over night mailed to us (as we were concerned that the event is next Saturday and we have the X-Mas holiday this upcoming week). He was absolutely awesome! I am a Manager at my Company and would love to have someone like Luc working for me!

6 years ago

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james tudor Valparaiso, IN

we have not taken an RV class A vehicle to the solider field stadium. Mark was very very helpful in answer questions about arrival time and rules for the extra large vehicle. He read the stadium on line reference to us which assured us they are published guidelines we can rely on. Mark was also very good about giving us first time discount and applied sale coupons to our purchase. repeated the steps we need to use for our cell phones to accept the electronic tickets for November. He was not in a hurry and tended to our questions with patience and experience. We put Mark in our cell phones for future reference of event purchases via VIVID SEATS

7 years ago

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Cory White Blaine, WA

I called today to reactivate a Vivid Seats credit that I had to purchase some Dave Matthews tickets. I got the credit due to tickets I purchased for an Eagles concert were not accepted/valid as we tried to enter the concert. A frantic call to Vivid Seats got everything fixed, they got us new tickets and also go some Vivid Seats credit due to the issue. To this day I am still AMAZED how they handled the situation!!!! So today I called to reactivate the credit as it was only good for 6 months. With no questions asked they reactivated the credit and applied it to my purchase of 2 Dave Matthew tickets at the Gorge!!! Julian was amazing to work with. He was fast and efficient and really assisted us in getting the best possible seats within the price range and area we were looking to get tickets. Vivid Seats has someone great to represent their company. Thanks again Julian.

7 years ago

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Mary ( Kay ) Ketelaar Maumee, OH

At first I was very frustrated trying to order online. I filled out the order form & at the end was told my credit card wasn't correct & order denied. This happened 3x then I switched to another card & the same thing happened 3x. I was afraid I was going to lose my selection. I then went to chat email & waited forever & no one responded. Finally I went to the chat live & was helped by Mark J. He immediately relieved my stress & was able to get my order placed. He was very professional, pleasant & friendly. He explained everything to me & answered all my questions including why there was a different total between what was originally written to what his total showed. Fortunately he realized I must have received an email regarding a discount which I didn't notice at first. Mark then, realizing I'm not tech savvy, had me forward the email to him. I will keep my emails so if I need to order tickets again, I'll contact Mark. He is a valuable asset to your company!

7 years ago

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philmo25@gmail.com San Diego, CA

WHAT A GREAT START TO MY DAY So, I will know no longer be going through Ticket Master.... Jason with vivid seats has already started my concert experience and it's two months out! He is so knowledgeable about ticket seating, ticket pricing, all the different methods of how tickets are sold and resold, how to get the most for your money, the science on the ticket industry PERIOD! Jason was transparent, and he took the time to earn my trust over the phone and walked me through the process of feeling like my purchase will lead to one of the best times of my life! So yes, I am now referring all of my friends and family to vivid seats, yes, Will no longer go else where for tickets because Jason educated me how the fees are higher else where, and yes Jason needs to get a raise or a promotion because he truly cares. I have never met him but I TRULY MADE A CONNECTION WITH VIVID SEATS TODAY!

7 years ago Edited September 14, 2021

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Lynne Swampscott, MA

I must say I was very skeptical about ordering the tickets from Vivid seats after reading mixed reviews. I was pleasantly surprised with my experience. My tickets came just as promised the next day. I called customer service a few times because I was not sure my tickets would come and everyone on the phone was great. They sent me tracking information as well. Based on my experience I would buy from them again and recommend Vivid seats to others. I haven't received my credit card bill but I fill confident that I will be charged what I expect based on my confirmation email as they are very transparent about the up front fees. They are all listed before you purchase your ticket.

7 years ago

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Randy C Port Huron, MI

I had the pleasure to deal with Alexis B yesterday when calling to inquire about tickets for a Luke Combs concert in Saginaw, MI. I work in automotive sales so I can really appreciate the level of customer service/experience that Alexis provided. She was extremely friendly and personable throughout our conversation. She answered every question I had for her and set my mind at ease about the purchase I was making. I will be calling her extension directly for every future purchase I make through Vivid Seats, and will recommend her to anybody who asks me about making secondary market ticket purchases. She is a valuable asset to your sales team there at Vivid. I am looking very much forward to the Luke Combs concert next month, thank you!

7 years ago

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LoveMusic Asheville, NC

I had never ordered seats online this way. Marie was excellent in explaining everything to me. I had already begun to order from a different company, but they didn't tell the cost of handling til the last minute. So I googled and vivid. You had the sane seat available for a slightly less price and your handling cost was a little less. So Marie told me how to cancel the other order and I bought through Vivid.

4 years ago

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Judith C Horne Austin, TX

Jenny was the best! She was not sure who The Who were, but took a keen interest and mentioned how she could tell in my voice that it was going to be a great experience. She also looked up savings, for parking, as well. If I go to another event, I will request her, and I will certainly let my friends know where ti purchase event tickets from now on!

4 years ago

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John Risser Bellingham, WA

This is my first time using Vivid Seats, so I was a little apprehensive about using them. Bought tickets for a Chicago Cubs game this summer; seemed to be season tickets that the owner was reselling. Other than taking a lot of steps to get the actual tickets (placement of order, confirmation of order, communication of when the owner would transfer the tickets to me, note that the transfer was arranged, downloading the MLB Ballpark app on my phone and setting up an account, verifying my email address, and retrieving my tickets), I was able to access my tickets electronically, all within about a half a day. Going through the MLB site to access the tickets makes me feel better that this is a legitimate ticket reselling company and everything was on the up and up. Now just looking forward to a Cubs 'W'.

4 years ago

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Catherine McClanahan Seiler Marshall, NC

The customer service for purchasing tickets has been excellent! My most recent rep., Daltayan P., was most helpful with me when selecting seats for Session 2 of the 2022 NCAA Men's Basketball Tournament and very patient when my bank caused a minor glitch with payment. And, earlier, another rep., Charlie, was, also very patient and walked me through how to redeem a credit and select tickets for Session 1 of the same tournament. I was new to ordering tickets and they, both, were very gracious and kind and not once did I feel that I was being 'talked down to'. Many thanks to both men!

4 years ago

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teryl mckinney Napa, CA

I was having trouble using your website and it wouldn't let me change my password or anything else. I called once before only to be hung up on but I called back and Jen helped me! She went out of her way to give me all the information and past credits. After spending over an hour on your website without any results it was a pleasure doing business with Jenn She will be the only reason for coming back.

4 years ago

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Jim Ondick Overland Park, KS

I have used VividSeats the last few concerts I attended and have always had a good experience with using the site. This time I called in due to technical issues with the website was having at the time. I talked to Marvin, who was just fantastic in helping me get the tickets that I was attempting to purchase on the site. I could not ask for a better customer service experience and we're all set with tickets for TOOL! Thank you, Marvin!

5 years ago

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Jovanna Reyes Arlington, TX

It was a great experience this morning getting assistance from Romeo at vivid seats. Not only was he very informative but he also waited on the line while I confirmed with a friend about the purchase of the football game tickets. He was very patient and did not pressure me to receive a response right away. He was also very friendly and helpful. Thank you Romeo.

5 years ago

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Michael Giambalvo City of Saint Peters, MO

Arthur, Arturo was very friendly and answered all my questions. He even gave me an additional discount on my tickets because i made him aware that the tickets cost more than I had intended to pay. He understood and did what he could to lower the price. His friendliness made it easier for me to agree to purchase the tickets. Thanks to Arthur! Mike G.

5 years ago

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Charlotte Rigaud Miami, FL

Lucas was very attentive and helped me with my purchase. He gave me a good deal and was very sympathetic. Will by again. I'm just a bit upset that the tickets were scheduled to arrive less than 2 days before the day of the event. I will be traveling the date of when they are supposed to arrive and now will have to send them to my hotel which worries me but hopefully they will arrive with no issue!

6 years ago

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Carmen Carabello Englewood, NJ

I had Monique an on line assistant help me find the best seats for my Mother who has difficulty walking. So I explained my issue and she was so nice and understanding. She helped me purchase the correct suitable seats that would be easy for my mother to access. Thank you Monique . Vivid Seats is an easy to use on line and if you have any issues you have a actual live person like Monique to help you. I will be calling Monique again to purchase tickets for my daughter and I ( Harry Potter).

6 years ago

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tina simmons Sharpsville, PA

i was haveing trouble paying and ordering my tickets.....i have never ordered tickets before. i dont have a credit card so i got 2 visa gift caeds and couldnt get them to work so i called customer service. a very nice gentleman named Julian helped me soo much...he was awesome...got my tickets ordered and he also answered all my questions with alot of patience...a very good expierence

6 years ago

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Teri Naperville, IL

Called the telephone number for vivid seats due the inability to create a new account for myself. The site kept taking me to another individuals name and password. My call was answered promptly and I was supported with proficiency and professionalism. My ticket purchase was also very quick which I appreciated after trying to navigate the website creating a 'new account'. Representative was impressive!

6 years ago

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bayus Waltham, MA

This is my first contact ever with Vivid Seats and it has had a very positive and lasting effect on me. The friendliness of the representative and her willingness to listen and solve all my problems made great impression on me. It made me resolve that going forward, i should always buy my sports events tickets from the company. Thank you Ashley. That is the name of the representative that handled my concerns.

6 years ago

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JJohnson Alexandria, VA

This evening, I purchased three tickets to see Bob Dylan at The Anthem on December 8th. I worked with Pedro at Vivid Seats. He was fantastic and did so much to help me secure the best seats possible at the best price. He answered all of my questions promptly and is such a professional. He went above and beyond to ensure I had an exceptional customer experience!

6 years ago

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Catherine New York, NY

George R was extraordinary. I cannot thank him enough for understanding the needs of my request and the tickets he found for my family. His intelligence and kindness not only made my day but will make this the best of a holiday season for my family. George R was informative, smart, quick to secure the tickets I wished for and found the very best seats at the very best price. Additionally, George R was swift in clarifying the process of purchasing tickets through Vivid Seats for a first-timer. Thank you George R & thank you Vivid Seats.

6 years ago

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Kyle W Layton

This is less of an evaluation of Vivid Seats as it is of the customer service representative. She was very responsive, very polite, and was able to solve my issues quickly. Great customer service experience. Vivid Seats should however review the interaction between the emailed discount codes and their check-out process. Must be some sort of bug. Thanks!

6 years ago

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Anca Lutz

This is my first time purchasing tickets through Vivid Seats. I have to say it was a good experience. There were some issues with the tickets delivery but a quick on line chat with Brady resolved it. Seller was contacted right away and delivery method was changed to mobile instead of UPS expensive delivery. For sure I will use Vivid Seats in the future. Thank you Brady.

6 years ago

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Mrs. Garcia Lawndale, CA

Purchasing was a pleasure ! Simple and outstanding service. Juan P was professional, cheerful, and very helpful. This is the first time I have purchase through Vivid and I will definitely purchase from here again. I am a loyal TicketMaster Customer, but this experience has given me another great option. Juan P is an outstanding customer rep and is very much appreciated!

6 years ago

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Jeffrey Brown Scottsville, KY

Today I spoke with Vivid seats representative Chris K. The reason for my call was to secure sports tickets using a gift card that we had previously been offered. We ran into a few issues with securing our event but Chris showed how important the “customer” is by staying on with me and working through the issues and providing us with 100% customer satisfaction. And because of that, we will ALWAYS use Vivid seats for future ticket purchases. Thank you!

7 years ago

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Suzanne Wiggins Placerville, CA

I must say that Nick went above and beyond to accommodate me. I am a parent of a player on the opposing team (Detroit Lions vs Oakland Raiders) 11/3. Had the most fun conversation with him even though he was in Chicago. He actually was knowledgeable about my son. Keep this guy around. I have his extension on speed dial. GO LIONS #79 Thank You for the assistance.

7 years ago

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Ruby Incline Village, NV

My experience with vivid seats was extraordinary, I called to purchase tickets for a football event since the app wouldn’t allow me to purchase the tickets that I wanted. My representative was Lucas, he was very helpful and patient although I had a lot of questions. In the end he was able to help me purchase the tickets I wanted and answered all the questions I had. In the future I will definitely purchase my tickets again from vivid seats.

7 years ago

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Andrew Los Angeles, CA

I'm a new customer to VividSeats and I received an email to take 10% off my new order. As I went to make the purchase, the discount did not appear. I ended up chatting with Natalia, who quickly called me and resolved the issue. She was real quick with getting everything done and was really nice on the phone. She even left me her extension so that next time I buy tickets I can contact her directly for assistance. Thanks!!!

7 years ago

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Karen Rider

My experience was great! I went on to Live Chat because of concerns with the mobile download and Mark J who was on the other end of the Live Chat asked if he could call. He did and helped me get everything handled. These tickets are gifts for out of state family so I was nervous. Mark took care of explaining very well. And he sounds like Denzel Washington!!! Thank you for your help!

7 years ago

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Luann L Thousand Oaks, CA

Matthew H provided incredible customer service for me today. He was quick, professional, super-efficient and had a great attitude and pleasant personality. He was everything you could want in quick and easy service, providing me with the credit I had plus a discount I'd received. Vivid Seats keeps earning my business because you're simply the best! Thank you!

7 years ago

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Julian Macias Santa Paula, CA

I just want to say that Mr. Joseph G was very helpful in guiding through my purchase for a concert. He made it a pleasant and easy transition, also answered all the questions I had with out hesitation. Having a representative of that caliber know all the answers was great. Thanks again Mr. Joseph G and thanks Vivid Seats. I look forward to doing business with you all in the future.

7 years ago

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Larry Newington, CT

i have used vivid seats to purchase tickets in few occasions and I been OK pretty much. Today, I purchased 2 tickets for NFL. The rep who helped me, his name Pedro V was very, very patient and really helpful, which I sincerely appreciate. yes the prices are quite high on retail, that stinks, though this reps service was absolutely excellent. Thanks!

7 years ago

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Sammy D Folcroft, PA

I called because I was having issues applying a credit that I was given with my last experience with vivid seats. My last experience was very stressful , irritating and unhelpful. When I spoke with Nick , he was very eccentric and helpful right off the bat. I felt comfortable that everything was going to work out this time. He confirmed and explained everything very well and had my order confirmed within minutes . Great customer service. If I use again I will be asking for Nick.

7 years ago

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Al Beglin Channelview, TX

#1 Iwas very inpressed with the person who took my call he did a great job of telling what should look for on my E-Mail. I am 70 years old and when I was in hich school my computer had beads on it. If you know what I mean. I also wanted to say that the tickets I bought were posted at $500.00 each and was given a price of $75.00 total. After we were almost done I asked him was that price for each ticket and he said no that was for 2 and he gave me a discount, I said wow ok thanks.

7 years ago

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Malissa Cape Coral, FL

I had an issue with the 10% off discount I received through email not being transferred to my account at check in. The online chat representative was very quick to give up and not help me and direct me to an online support email address which also could not help me. Stephen H was so helpful and kind and he is the only reason this is a five star review!

7 years ago

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Rog Houston, TX

Matthew H did a great job of helping me when the promo discount I received was not working. He was so helpful that I actually went ahead and bought another set of tickets that I had been looking at for awhile. He was very professional and extremely helpful with getting my order done. In the day of everything being app and internet based it is nice to have real person be able to help you when those things fail. I have used Vivid Seats many times and will continue to after this experience. Matthew thanks again and thank you vivid seats!

7 years ago

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Lindsey S. Kingsport, TN

I was looking for a certain amount of tickets in a certain location for a sporting event so I call vivid seats and got the privilege to speak with Mark J. He was so helpful in answering all of my questions, staying in my price range, and getting me a great deal! I am definitely looking forward to using Mark in the future for all of our event ticket needs!

7 years ago

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Shay Demmerelle Compton, CA

This is my first time using Vivid Seats and the first time I can I had a lot problem with the person who help me she was not nice at all she had an attitude when I ask her a question. When I call again today this guy who answer the phone to help me his name is Steve H and I totally appicate him helping me and he had a great attitude when he help me and he made sure I was taking care of and he enjoy his job and thank you again.

7 years ago

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Shawna

I had an issue with my credit card processing through the website. Morgan, the rep that assisted me, was able to override the system and get my credit card to go through. He was professional, friendly, and very helpful. He also left me with his direct extension for any future issues. That was a nice touch. I was very satisfied with experience.

7 years ago

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Alicia Lemont, IL

I will admit I am pretty technologically challenged so I decided to call Vivid Seats instead of ordering online to get tickets for a Cubs game for my kids and husband for Father’s Day. Not only was the gentleman who helped me very nice he gave me a discount when I told him what the occasion was. And before calling Vivid Seats I compared prices on a couple other websites and found Vivid Seats were the cheapest. The tickets were sent within 48 hours. Would definitely recommend and use again

7 years ago

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David Hesperia, CA

Awesome and your service was fast and efficient. Also had an opportunity to call you Customer Service, because I forgot to purchase a Parking, and the Representative that helped me was also fast, efficient and I will add professional, knowledge able and courteous. I will admit that I was referred to you but still had doubts. But NOW, Sold on you on your company, and very Happy with Ticket Prices with great Service.

7 years ago

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Jean Harrisonburg, VA

When I called in to order tickets, Angel V was very friendly and super helpful. However, I had initially tried to purchase the tickets online by clicking an email I had received, offering a 10% discount on tickets if I purchase before 6/20/19. I clicked in through that email - picked out my tickets - saw the price, including the discount - then when I entered my payment information and tried to actually purchase those tickets, I received a message stating that my discount was not valid. I have no idea why that happened, but it's actually the second time it has happened to me. In any case, I called customer service, and Angel took care of everything for me. He is great.

7 years ago

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MS Youngstown, OH

I spoke with John this before . He explained dhow the App works and helped with the ticket purchase and with on the phone to help me with concert tickets . He explained how the Vivid seats and flash seat work since I had never done this before. He also provided instruction for setting up my accounts which I did after I got off the phone. He was very helpful and professional.

7 years ago

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Martha Harlan, IA

Chris was very helpful and so courteous. This is the first time I have ordered this way and it seemed to work out well. I hope the seats are good. At the Orpheum in Omaha NE no seats are bad but some are definitely better than others. I will keep Chris' name and extension for future events. Thank you Chris. I hope our experience is as good as the getting the tickets. When I looked everything up online I was not sure but you put my mind at east. Thanks, Martha

7 years ago

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Catherine Nemechek Abilene, KS

I was a little hesitant and confused about how to order tickets for the George Strait concert in Kansas City so I called the phone number given and was connected with Monique. She was so friendly and helpful. She explained everything I needed to do to open a Vivid Seats free account, but went ahead and took my ticket order over the phone. She was very understanding and helpful.

7 years ago

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Wayne S. Aurora, CO

Alexis, was able to find the seats that I had pulled up on the computer. She the explained how VIVID SEATS worked. This is the 1st time with VIVID. Alexis had my order taken care, via the phone so I didn't have to use this electronical machine to order my tickets. She offered the personal touch that seems to be missing these day!!!!!! I will suggest VIVID to all others. NICE job Alexis way to represent with charisma!!!!!!

7 years ago

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Larry Trosko Hopkins, MI

Excellent customer service! Ryan was great, helped me find the seats we wanted for my son's birthday. He was great to talk to and took the time to spend with me,unlike other customer service people who just want to great the order and leave. Ryan is a keeper, even though he's a Bears fan. I think he'd be fun to be with at a Packer game. Thank-you Ryan and good luck to your Bears. Except on opening night against the Pack!

7 years ago

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Richard Munoz Pomona, CA

Alex A. was awesome. He assisted with my order. I was having problems logging on, system was in a endless loop. I called in and was assisted by Alex, within minutes he was able to complete my order and was a complete professional. He is an asset to your team. If I ever have another issue with website I can only hope when I call in he will be on he other end of the call.

7 years ago

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William J Cooke Boston, MA

Laura was much more helpful than I have come to expect from sales representatives these days. She was quite knowledgeable in the area that would help me understand, not only, the tickets and venue that I called for, but was informative and helpful in helping me consider other shows without making me feel up-sold. A great employee for you; a great resource fro me. Thank you.

7 years ago