Vivid Seats

I will start by saying that I have used this co. and had good results and that's why I tried it again. But last Friday 2/1/19 I called Vivids hotline and talked to an agent about tickets for a concert they had listed. He told me that their credit card system was down and if I needed the tics immediately, which I did as the concert was that evening, that I could pay with a google cash card which I did for $550. And then nothing I never recd my tics or any explanation. I can only assumed that they were hacked and I then purchased my tics from Stub Hub with no problems. So I have contacted Vivid (4) times since last Fri. and basically they said get screwed we are not helping you. So here I am telling everyone to shop Stub Hub Or ANY other site. Tks for viewing Dennie T

Purchased 2 tickets to Hamilton through Vivid Seats in the orchestra section. No mention of obstructed view upon purchase of tickets and there was mention of it on many other tickets that's why I chose these. Upon arrival we are seated behind and to the left, about 10 feet to the left, of a huge tower from floor to ceiling of speakers with the addition of a huge tower of lights sticking out past the huge tower of speakers from the floor to the ceiling as well. Needless to say seeing 10% of the stage was not what anyone has in mind after spending $1200.00 on 2 tickets. At the theater the manager there said that had I purchased the tickets through them they would have listed these as "obstructed view" but unfortunately the event was sold out and there was no where for us to move. I have called in and complained to Vivid seats and am now waiting on them to "investigate the situation". I asked who sold these tickets and why was obstructed view not on the listing wasn't the seller required to disclose this and they informed me that, "They, Vivid seats sold these tickets to me directly." Nice, really upstanding way to do business.

I purchased six tickets to a show for 5-12 year olds (JoJo Siwa). The tickets were $108 each. The company claims that an itemized bill was displayed before the purchase was final, but I saw no such bill. My card was charged $846, $200 more than I was expecting. I emailed the sales office and, to their credit, they replied promptly. They informed me that I had paid $24 in "delivery fees" (for downloaded tickets) and $174 (!!!!) in "service fees"! I understand the company has to make money somehow and would have been happy to pay a reasonable fee. If there was an itemized page and I (a fairly meticulous person) overlooked it, then chances are other do, too, and an unexpected $200 charge would break a lot of people! The fees and tickets are non-refundable, of course. If you are looking for resale tickets, look elsewhere (markstickets.com maybe?) This company exploits people looking for tickets to popular shows.

My wife and I thought it would be nice for my son and I to go to a Phillies' game together as a Xmas gift. So i went online to ESPN.com to look at the schedule and found a game that worked with our summer schedule. Conveniently every scheduled game had a hyperlink to available seat through, you guessed it, Vivid Seats. At first it was great. The link was right there, their site was easy to navigate, and checkout was a breeze, which is when the fun, err nightmare, began. First, you know how most sites show you your total purchase cost including fees like shipping & handling? Not Vivid! No, they hide it away in fine print so that the tickets you thought were a great deal and an all-in price are actually 50% or more expensive than advertised once you see your receipt and realize they've tacked on a huge transaction fee. Bummer, but I was ready to take it in the shorts, because it's a Xmas present, he's my son, and frankly I'm desperate to convert him from an O's fan to a Sillies fan. But the tix never came? Weeks went by. Turns out they're not going to send them to me until 4 days before the game! So nothing to put in my son's stocking, and bonus, they had no problem charging my credit card IMMEDIATELY so they get to invest my money for 6 months before actually EARNING their ridiculous fees. But that's not the best part! No refunds! So after you've realized you've been scammed you have to dispute the charge with your credit card company or hope and pray that this horrible company actually delivers at some point in the distant future. There's more to the story, but I'm getting more and more upset as I type so I'll leave you with the bottom line: NEVER USE THIS AWEFUL SITE TO PURCHASE TICKETS!!! Use Stubhub, which incidentally is a great site I've had nothing but positive experiences with.

As others have said DO NOT USE THIS COMPANY. They mislead you on the price, the site is rigged to charge you without confirming the outrageous fees. Their employees are trained to deny any refunds or cancellations. They point the finger back at you and say you clicked on the OK tab right next to no refunds statement. WRONG! They sent me a screen shot of something else claiming it was my purchase, WRONG. Waiting on credit card company's decision on the FRAUD that was committed. If I get money back it will be a lesson for me and only time wasted. If I do not get refunded it will be very, very bad news for the owner of this company.

This is a terrible website. They allow their sellers to charge whatever they want for the tickets even if it's much higher than the original ticket price, BUT they don't show the original ticket price to the buyers before they buy! This is robbery! Customer service is very unhelpful. My sister made a purchase using my credit card and than immediately contacted them before the transaction even went through, to tell them it was a mistake and they still refused to void the transaction. We ended up with two $65 dollar tickets that we couldn't use, that she paid $125 each for after the up-charge, fees, and ticket insurance. By the way the ticket insurance is also a scam. After we found out we couldn't void the transaction, we tried using the ticket insurance to do a return and they said we were not eligible. Vivid seats need to be shut down.

ONCE IN A LIFETIME TREAT FOR FAMILY IS DISASTER BECAUSE OF vivid tickets. Purchased $400 ticket x 6 in April 2018 to take my family to football game in Los Angeles in Oct 2018. We did not receive tickets until we called customer service the day before the game. Well, guess what the tickets were in the $100 section!! What a horrible unethical company this is-VIVID TICKETS IS HORRIBLE. Do not under any circumstances purchase your tickets with vivid seats. Why didn't they just say we resold your tickets (for more money) and we have to offer you other seats?? NOOO fellow best company readers... they have to take the money, money, money. If anyone is interested in the claim I have AMX bill and ticket numbers to show you.

I purchased two tickets for a friend to the OU-TCU football game in Fort Worth for 10.20.18. When they arrived, they couldn't get in because they were holding duplicate tickets with another person stand in line next to them. (BTW, this is the second time Vivid Seats has done this to me. The first time was at a MLB playoff game) My friend couldn't get in, so I called Vivid Seats Customer Service. I was on hold for over 40 minutes in two calls and then had to call back a third time. MY EVENT WAS HAPPENING AT THAT MOMENT, BUT I HAD BEEN SOLD DUPLICATE SEATS!!!! WHAT ABOUT PEOPLE "BEING PRIORITIZED WHO HAVE EVENTS THAT DAY?!?" While I was on hold, no one EVER came back to me and told me they were still trying to reach a department. The “customer service agents" (and I use that phrase lightly) were Omar, Chris, and Cecelia, in that order. After failing to get an answer after 20 minutes of being on hold the first time, I called backed and asked to speak with a manager on my next two calls. The first time Chris told me he was transferring me to one, but no one ever answered. The second time Cecelia said it was impossible and refused my request outright. AWFUL JOB!!! Bottom line: I was transferred two times to a specific department that NEVER ANSWERED. When I asked for a direct line to that department, I was told there is no direct line they can give out. What a scam!!! Vivid Seats is great if you enjoy the excitement of never knowing if your tickets are going to work or not. I've never had this issue with other ticket brokers, so I'm cancelling my account with Vivid. What a joke! Almost an hour of hold time and still no resolution or person on the other end of transferred line! Remember: My tickets were for today!!!

I purchased some really expensive tickets to a Godsmack concert in Spokane WA. I was guaranteed the row and section. They never shipped my tickets and waited until the last minute to send me an email and let me know those seats weren't available. If I would have known this up front I could have bought bought different seats (actually better) and downloaded the tickets. Now since they waited until the last minute there is nothing but crap seats left. They did offer me some other seats in a different section further from the stage. In their ad they say better or comparable seats. That didn't happen. This will be the first and last time I use Vivid Seats. What a joke. I haven't been to a concert in over 30 years, I wanted really good seats. Thanks for ruining my concert experience Vivid Seats.

This was my first experience using Vivid Seats and my absolute last time. I have never been more frustrated by a customer service “team.” Let me start by saying, I purchased tickets on Thursday, September 27th to be overnighted to my mom’s house and arrive on Friday, September 28th. Vivid Seats specifically says on their website and via text “All tickets are guaranteed to be delivered in time for your event, and you will receive a tracking number via email once the order has shipped.” I checked the UPS tracking number on Friday around 11:00am and no update was given. It wasn’t until I checked around 1:00pm that it said “delivery attempted at 9:24am.” No email, no phone call, no text, nothing. UPS ALWAYS leaves a note saying they attempted delivery. Nothing. So, I call UPS Customer Service to track down the package. I’m told they have no idea where the package is!!! I arrive in town and go to the UPS Customer Center to speak with someone directly. They take my phone number and let me know they will call if they find it during unloading trucks. I called Vivid Seats Customer to explain the situation. After explaining myself 10 times to 10 different people, I am offered zero help. The event was today, Saturday, September 29th. I was beyond frustrated at the lack of customer service. Each “agent” acted like a robot and kept saying “I’m looking into this for you.” I told them that UPS lost my package which is exactly what happened. I receive a call this morning from a UPS representative saying my package was accidentally shipped an HOUR AND A HALF AWAY and was on a 50 foot trailer sitting, waiting to be unloaded on Monday. I call Vivid Seats, again. I ask for the tickets to be reissued and sent via email. They tell me this isn’t possible and that I will not be receiving a refund. I was hung up on once by a man. I get through to a “senior customer service representative” who ended up arguing with me over the whole situation. Do not use Vivid Seats. The “agents” are real people but trained to be robots. They were no help in resolving my issue. You better believe I will be pursuing legal action to get my money back. The combination of Vivid Seats customer service and UPS losing my package (of tickets) pushed me over the edge. THEN, to say that a reissue of the tickets sent to my email was not possible and that I would NOT be receiving a refund brought me here to writing this review. I went ahead and purchased more tickets so that I could take my family to this event today. I used a different provider for the tickets. I always give people the benefit of the doubt. After frantically attempting to figure out this dilemma, I feel the need to share my experience and warn others away from this “company.” There are NUMEROUS similar reviews on all websites regarding Vivid Seats. They sent me an email each time I called asking to complete a customer satisfaction survey. At the end it states, “you are acknowledging that we may edit your review or choose not to post to our website.” There you have it. No business would ever let the customers know that they will edit the reviews they receive. I hope you have read this review and hear my please to not use this “business.”

Today was the expected delivery date to receive my tickets for the event tomorrow. I've yet to receive them. I have chatted with them 4 times today and each time they said " we have a 100% guarantee, so you'll get them". Finally 20 mins ago I chatted with them yet again and they said they would send out an alert to my seller TOMORROW. The day of my event. We need to leave for this event at 7am. They dont open until 7 am. I'm not pleased at all. Each time I've talked to them they have not cared at all that I have yet to receive my tickets that I paid $227 for back in may. Why haven't they already sent out a dang alert to whomever i purchased the tickets from instead of waiting until the day of my event so either I'm gonna have to be late for the event or go ahead and drive almost 2 hours away in hopes i receive my tickets. I would not use vivid seats. Use stub hub

I purchased theater tickets the day of the performance and never received them! I had to call customer service 4 separate times over the course of the 4 hours leading up to the play and was continually told that my tickets should arrive within the next 30 minutes - 1 hour. Finally, 1 hour before the start time I was told that I should have just received my tickets as it showed up as sent on the company's end. Well I never received anything! To make matters worse it has been 2 weeks and now the company is refusing to issue me a refund. Horrible horrible customer service and a downright scam. Do yourself a favor and steer clear.

I recently purchased seats for the Nutcracker at the David Koch theatre, third ring, section a-e. When the tickets arrived they where for the third ring but section AA. This section is a cheaper section to buy on vivid seats and the theatre itself values them at a discount from what I originally purchased. The service agent said they can upgrade you and this was considered an upgrade although it was a side view and two sections from the middle of the theatre which I purchased. When I explained these tickets were a downgrade she said it was an upgrade and they reserve the right to upgrade. After going around in circles she couldn’t grasp basics of ticket pricing, better seats cost more and she said she was dealing with industry stadards in mind. She then ended the phone call. Vivid seats are con artists and I would not purchase anything from them again.

I purchased tickets for a concert and they charged me $113 in service fees. I immediately contacted them and requested to cancel the transaction after the representative could not tell me how the fees are determined. She repeatedly told me it was determined by a number of factors. There is no clear rhyme or reason for the service fees, which I feel is deceiving. I learned a valuable lesson but will not ever do business with this company again. I will either purchase from Ticketmaster or Stubhub. I could have purchased the same tickets from Stubhub for much less. Vivid seats had the same tickets listed "lower" than Stubhub but the final price was much higher.

I have never experienced the bad customer service that I did with this company, ever before with any other company! I tried calling and could not get through to anyone, I tried the online chat and was told that I would be emailed and someone would get back to me and no one did. The cost of the tickets were 3x the price of the actual tickets and higher than sold anywhere else. Then they said they responded to me and I never once received a response and I never got the tickets before the concert and they still did not refund me my money!! The worst ticket sales company ever, beware and do not use, look at BBB they don't have an accredited account and tons of bad reviews :)

I placed and paid for an order for Miss Saigon tickets in NYC for April 7 through Vivid Seats. Then AFTER I placed the order I received a notification that the seller would be ready to send the tickets on April 6, THE DAY BEFORE THE EVENT!!!! This, of course is unacceptable from any reasonable point of view. I then IMEDIATEDLY called Vivid seats requesting that they either change the delivery date or method or refund my payment. The representative, Jessie, who claimed to be a manager, refused to help in ANY way at all. I then went on line and was shocked to see that I am by no means alone in the experience I've had! In fact the reviews were so bad (at SEVERAL different review sites), that I'm wondering whether I should ask my state's Attorney General's office to take a good look at Vivid Seats, as it would appear from their website, that they do a fair amount of business in my state, and they have MANY MANY complaints. I am VERY dissatisfied not only with their operating policies, but with their utter disregard for client satisfaction. I will never purchase so much as a movie ticket from this company!

I purchased 2 tickets in November 2015 to a Garth Brookes concert on January, 15 2016 for $223. The tickets themselves cost $68.75, the rest of the costs were fees that I was not aware of until after the tickets were purchased. I didn't receive (via email) the tickets until the night before the event. A friend and I went to the concert and were told that one of the tickets was invalid and the other would not even scan. Both my friend and I tried to contact Vivid Seats via their (800) number. We were routed to an automated message that asked you to email support@vividseats.com, it did not give any other options, i.e. to talk with a representative or to leave a voicemail. My friend and I had to purchase 2 new tickets in order to see the show. I called Pay Pal (how I paid for the tickets) the next morning and they put me in touch Vivid Seats. I filed a dispute with Vivid Seats the next morning claiming that the tickets were not valid. I them a copy of the tickets and offered to send in the receipts from purchasing the new tickets. It took 2 weeks to get any kind of answer. The "supervisor" I spoke with at Vivid Seats was not only rude, but said the following; that I could not prove that the tickets were invalid, or that I purchased new tickets (even though I had receipts to prove this) and that they would not refund me any money for the purchase of the tickets. He then argued with me when I tried to explain that I did have proof and he kept repeating that I should have tried to call the day of the event. Again, I tried to explain that I did call the day of the event, but was unable to get a hold of an actual person. I also tried to explain that I called first thing the next morning. I ended the call at that point, as the "supervisor" continued arguing and raising his voice at me. Vivid Seats sells fraudulent tickets, inflates the prices of tickets, charges service fees that are outrageous, lacks professionalism and any type of customer service, and does not stand behind what they say.

You will be better off buying tickets in DARK ALLEY! I purchased tickets for event several months in advance. Ended up that I will not be able to attend due to health reasons they told me that they cannot cancel tickets or refund even thou event will happen in several months. No support whatsoever the only help they told me that when I will get the tickets 3 days before event I can resell them trough them. Waste of time Please Beware and never work with them.

The customer service representative was very informative, clear and respectful. True asset to your team. Keep up the great work!

I bought the blue man group show tickets on vivid seats this was an easy website to navigate and the right to be sent there tickets to me via email

THEY SENT THE WRONG TICKETS! Do NOT use Vivid under any circumstances! I bought tickets to a football game, they sent the wrong tickets, I contacted Vivid immediately (within minutes) and they said they could not cancel the order and send me the correct tickets because they are merely a third party intermediary between buyer and seller. So much for their worthless "100% Buyer Guarantee." I recommend using a more reputable company like Ticketmaster.

Ordering was made very easy, by ur agent, who was so nice and patient with my stupidity- lol high marks all around-- still waiting for tix, but i have comfirmation

Awesome agent! He answered my questions and quickly took care of my issue. Plus, he got my email and named spelled correct on the first try!

I was very happy to hear that I got a discount because I called and purchased tickets over the phone. Great customer service !!!

I’ve been using vivid for some time now and not once have I been disappointed very friendly and helpful especially Joy

Overall I had a fantastic experience with purchasing tickets for the concert. I really appreciate great professionalism.

The website wasn’t allowing me to complete my purchase but my call was answered in minutes and I was able to get the same tickets quickly with support.

Terrible. Literally, the only think positive was your customer service rep “Mike”. Every other process was crap. Was on hold for several hours over a span of a few days - and even got disconnected once after holding for 62 minutes and was not called back. I will never buy from Vivid again and I am letting everybody that I know what a horrible experience I had with Vivid. It is, without a doubt, the worst ticket buying experience I have ever had.

Purchased tickets from velvet to Notre Dame game they sent me a link to seat geek cyt gig in for me they were understaffed and they could not send me a password reset before the game started I waited 20 minutes after the game started and did not receive a password reset so I went home when it states 100% Guarantee I requested a refund they told me know I requested a supervisor or manager they told me no and hung up on me twice

Speaking to someone directly very clearly outlined the purchase. This was a very pleasant experience Jen was wonderful to work with!!

Vivid Seats is horrible to do business with. We purchased VERY expensive tickets and a show that is now postponed due to the Covid19 virus, which is fine and good to be safe. We asked for the refund option instead of waiting for the new date to appear because what if we can not make the new date? Well, too bad. We were instructed that we would have to SELL OUR TICKETS instead via social media. It is very poor customer service to NOT give their $ back if requested, especially due to a situation that was beyond our control.

Due to the Covid-19 virus, our concert was reschedule for one year later. I purchased the tickets for my daughter's 30th birthday. I do know if I can go a year from now. At this point, I do not want to be in a crowd that large anymore. I contacted them for a refund. They refused to refund the tickets under any circumstances. They advertise 100% customer satisfaction which is a joke. They take the money and run. They said I could resell my ticket, that is their business they can resell them a lot easier than I could.

Vivid seats will NOT refund me my money for the tickets I purchased for the Manitoba Moose at Milwaukee Admirals game held at the UW Milwaukee Panther Arena. The game was scheduled for March 14, 2020. The game did not happen and they said the game was "postponed" not "cancelled" so I cannot get a refund. They indicated, "At this time, the only way to get some money back would be to resell the tickets." LOL! Yeah who is going to buy tickets right now?

We bought 4 premium tickets to a Boston Red Sox game that has been postponed due to Coronovirus precautions by the MLB. Vividseats will give refunds for cancelled events, but not for postponed events that may eventually be rescheduled. We are from 4000 miles away and will be in Boston for only one specific weekend. People should be given the option of reissued tickets or a full refund if an event needs to be rescheduled because not everyone can change their work schedule and fly thousands of miles to attend an event on a date it was not originally scheduled. Customer service was not helpful.

Quinton was an excellent representative and extremely helpful being a first time purchaser with Vivid Seats. Grateful for his help.

Awesome customer service! Call even got dropped and the representative took the time to call me back and helped me with my order!