Name: Vivid Seats
Rating: 4.4

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Curt Carmel, IN

Vivid Seats was very fast and helpful - Chris B provided great assistance to add an additional seat after I had purchased one too few. Thanks.

7 years ago

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Bones Roanoke, VA

called on the main line talked with there staff and it was a great. I felt as if I was talking to someone in my family very helpful in every way.

7 years ago

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erin martin Newport News, VA

only because this is the lowest star I am allowed to give. We are now day of show still have not received the tickets and they expect you to wait up to 2 hours before the show to see if the email arrives. I am on 3 days in a row on the phone over thirty minutes each time to rectify this issue. The venue is a hour away and I am expected to sit and wait till 2 hours before the show to see if I will get my tickets!!! I purchase tickets all the time for sports, Broadway and concerts and this is the worse experience ever!! this feels like a scam site or a money grab.

7 years ago

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Scott Clark Marion, VA

Everything was good. The representative was very helpful. He answered All my questions. If I plan on attending another event I will use you all.

7 years ago

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Marcus Moncada San Antonio, TX

Very nice young lady name was Ashley, very helpful and took the time to get me in the area I wanted to be in awesome service

7 years ago

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Valerie L Green Barberton, OH

When I made a mistake ordering my ticket, Julian was a great helping me get the tickets I wanted. Purchase was quick and easy!

7 years ago

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Toni Waldorf, MD

Very helping with ordering a parking pass. Even looked up how far parking is from the stadium. Very help and great customer service

7 years ago

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Karen Burnham Maumee, OH

My first time ordering tickets on Vivid Seats, very good customer service. He helped me get the seats I needed. I would recommend Vivid Seats

7 years ago

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Kevin Goliad, TX

I got everything I asked answered and had no problems. with George as a help I got the tickets I wanted with no problems

7 years ago

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Disgruntled Midlothian, VA

They are happy to take your money and sell you tickets for specific seats, but one week prior to the event they claimed to have "oversold" and moved my party to less desirable seats without a refund of any kind. The price difference for seats I purchased is hundreds of dollars more than where they placed me. They told me that I was free to cancel my order. Abysmal customer service and fraudulent business practices.

7 years ago

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SJ Kent, WA

I had a horrible experience. I had bought tickets from them in the past with few problems. However, I recently purchased tickets for a Lucinda Williams concert and because I actually trusted them to be fair I didn't shop around. The tickets were $390 a pair (open seating). On the day of the show I find out that tickets at the box office were $75 a pair. Wrote customer service. No help, no accommodation, just a canned so sorry letter. The company is disreputable. Buyer Beware.

7 years ago

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Bree City of Saint Peters, MO

Justin was very polite and speedy with my ticket purchase. I felt much better purchasing the tickets by phone than I do through the website.

7 years ago

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Carly Paramus, NJ

I had a wonderful experience ! I had to wait to purchase and the girl i talked to was very patient and waited for me to make a final decision

7 years ago

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Buck Lamb Marietta, OH

I thought that Dexter was very professional in knowing what he was doing. He was very polite and quickly helped us get exactly what we wanted.

7 years ago

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Meg Rheems, PA

Online was very user friendly. The phone system was difficult to get a person to talk to but once I was able to reach someone, Jonathan was super helpful!

7 years ago

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Damian Miller Coatesville, PA

Justin was very helpful with my initial purchase of tickets using Vivid Seats. If everything runs smoothly, we will continue to use this source for tickets.

7 years ago

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J Spriggs Dana Point, CA

Purchasing tickets was simple with the help of Marcus. He was able to work with me and provide all necessary information for my decision.

7 years ago

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Jackie El Paso, TX

They help me finding better seats, he took his time and he explain very good, I’m was very happy and content with his service and help

7 years ago

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Gary Lowell, OH

The agent I spoke with was very courteous, and he answered all my questions . I look forward to ordering from him in the future.

7 years ago

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Douglas Lee Rice Huntley, IL

You allow people (Liam B) for example to advertise tickets that are not what they actually are. Seeing as how Vivid Seats name is on it, you would think they would want to be more dilligent about the portrayal of whats being sold on their site. But, them and Liam B are no more then common thieves and thugs looking to take advantage of people. BUYER BEWARE ... section 415 row 3 seats 4and5... do not buy unless you want to stare at a pole all day

7 years ago

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Nancy M Walsh St. Petersburg, FL

John is an excellent representative of Vivid Seats. He is personable, knowledgeable and friendly. We will definitely contact him in the future

7 years ago

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Shane Murray

Alexis was very helpful with my wrong address issue. she made it very easy to order and pay for the tickets I wanted. great service and attitude.

7 years ago

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Shelton Charlotte, NC

Laura was amazing helping me purchase tickets today. 5 STAR service all around! I will be contacting her for all future purchases.

7 years ago

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rachael Gainesville, GA

company and service is very professional and cares about the customers really helpful and friendly emoloyees connor e is amazing

7 years ago

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Jumper

Efficient clear considerate. Much much much better than most others. I will not hesitate to use the service again. Many thanks.

7 years ago

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Jorge Fraser, CO

I was not able to buy the tickets online by myself, however Ariel helped me buy the tickets I wanted on the phone in a short amount of time.

7 years ago

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Daphne Borth Bismarck, ND

Ashley B was so great to work with. She was friendly and was able to help our family plan a great vacation game!! Thank you again!!

7 years ago

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Nathan

I was able to get my questions answered and purchase the tickets I wanted. David was very helpful and made this a very positive experience.

7 years ago

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john almond Pelham, AL

Jonathan was VERY helpful getting my order placed and making sure the tickets will be delivered to the hotel we are staying at for the concert

7 years ago

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Stephen pace East Brunswick, NJ

Good experience, the phone operator was great . Help me the entire way and was extremely helpful. Very easy to talk to.thanks I

7 years ago

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Nina Oklahoma City, OK

i was having trouble processing a payment online, so i called and luke did a great job with helping me sort everything out

7 years ago

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Cindy Quakertown, PA

Laura, the sales person I spoke with was very helpful, friendly and energetic. She was very willing to help me with ordering my tickets.

7 years ago

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HelloM Los Angeles, CA

I honestly don't ever feel like I have received a "deal" but I continue to use Vivid Seats because it is familiar at this point. The reps are hit or miss and can be rude at times. I often feel rushed when making my purchase.

7 years ago

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Sebastian Berkshire Winter Springs, FL

Very helpful, and great customer service. I called to ask a general question on a ticket and was hooked up with a discount just for calling!

7 years ago

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Phyllis Phipps Sebring, FL

Thank you for your help today. I was very happy with the service. Looking forward in doing more business with you. Thank you! Phyllis Phipps

7 years ago

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Julie Columbus, OH

I was very happy with Tyler he helps us get tickets at the last minute for the NCAA basketball tournament for Sunday game

7 years ago

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Turtle Graham, NC

Matthew H was awesome, very patient. He did a great job! These tickets are a birthday present for my daughter so I am extra excited. He was great!

7 years ago

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Kbrown San Diego, CA

The gentleman was Very helpful, patient with my understanding I’m not aware of seating. Took time to explain things to me.

7 years ago

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Stephen Peoria, IL

Nick was a very efficient communicator. He was helpful in processing our tickets and helping us get what we were looking for.

7 years ago

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dennis San Diego, CA

I called about delivery point to hotel to received tickets in time for the games in San Jose. Naomi Y did a very good job.

7 years ago

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Ray Garcia La Mesa, CA

Always using Vivid Seats for tickets. Usually better priced but the customer service is why I keep coming back. Thanks guys.

7 years ago

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BD Wheaton, IL

fantastic service, very informative. Made suggestions about my selection to make sure I was completely satisfied ! thx much !

7 years ago

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Ken

I enjoyed talking to your customer service he was very helpful in getting what I wanted and I would love to use you guys again for other tickets to other events

7 years ago

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MAJOR FRAUD/SCAM Bradenton, FL

Worst experience ever. This company needs to be investigated by Attorney General's office. Tix issued had NO SEAT ASSIGNMENT OR BAR CODE Concerned, l called Straz Center..they said they wont accept tix w/o proper information. 10 hours, numerous phone calls/emails...major run around . Even gave alternative email address...which they confessed they had wrong. THIS IS A SCAM OPERATION. Don't use...save yourself the heart/headache.

7 years ago

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Cindy Norcross, GA

I am very disappointed with my purchase today.First I was charged 27% service fee of my tickets. and another email delivery fee. second I also bought the insurance which is $18 more, I though if something happened I could get 100% refound(according to vivi seats website)but No! the insurance company will only return me some of the money!!!! What a rip-off!!!!!!I will never ever use vivi seats again

7 years ago

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Christopher King Seattle, WA

Online scalping operation. Way over paid for Elvis Costello in Vancouver by like, 100% overpaid. I am going to make a YouTube video about these thieves. As a lawyer I should have researched more but they had such an aggressive web presence that I didn't even see ticketmaster and just went with them. Companies like this should eat sewer water and die. Google: KingCast + Vivid Seats soon. Ima post pics of all these reviews too.

7 years ago

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Randon Hooper, UT

I recently purchased tickets to a Dallas Cowboys Game. I had previously searched and started the process to purchase tickets to a specific game. When I resumed my search and purchased the tickets the game had been switched to a different game. I immediately contacted Vivid to ask for a refund which they wouldn't give me. I then asked to have them help me resale those tickets and they said that they couldn't help me. I also asked them about refunding just my buyers fees or giving me a credit for my next buyers fees and no movement on their end. I'll never purchase tickets through them again.

7 years ago

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Jeffrey T Moore Laguna Beach, CA

Zero stars. Bought tickets from them. Did not request a refund, simply went on the site to resell tickets PURCHASED ON VIVID SEATS. Ready for this? I couldn't because they don't support the ticket form THEY sold me because of FRAUD!!! And forget customer service altogether.It will make your experience a life sized disaster of incomprehensible logic for their business policies.

7 years ago

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Garry Sibilleau

The ticket price says $153 but there are hidden fees that are designed to be overlooked or hidden until its to late. Do not be fooled, the ticket price you see is not even close to what you will be billed! Also there is the worry that you may not even see the tickets as so many others have stated. I paid a $50 markup on a $150 ticket. I normally check reviews before making online purchases but this time I didn't. This company is basically a online ticket scalper.

8 years ago

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Coconner New Hyde Park, NY

I ordered tickets for University of Arizona football game on parents weekend and was contacted a week later advising the seller has double sold the tickets and the ones I had were not valid. Now I’m in the nosebleed section. Unbelievable. To be in the business of ticket selling they need to have a process and technology in place to ensure this doesn’t happen. . Vivid Seats says all their tickets are authentic, valid and transferable - clearly that is a lie. First and last time I buy from them.

8 years ago