Name: Vivid Seats
Rating: 4.4

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Tracy Scull Quinton, NJ

Pedro was extremely instrumental in making my Vivid experience so pleasant, professional and efficient. He helped me obtain all my information needed to make a successful purchase of tickets! Thank u Pedro, and now I have your extension so I may call u again to purchase future tickets! Thank you Vivid!

7 years ago

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Varand Sun Valley, CA

Matthew H. was able to help me out immediately when I had issues applying a discount code. Within 5 minutes I had the tickets I wanted. However, I have to say...along with paying for the service fees (about $60), having to ALSO pay $7.50 for my tickets to be stored on your own app is a little...excessive. I didn't notice this at first but noticed it after and honestly probably would have went with a competitor if I had seen that. This is obviously not a reflection of Matt's service but an opinion on company policy.

7 years ago

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RR Torrance, CA

I was ordering tickets online and had a question. I called the number provided on website and spoke with Mark. He was so helpful. I ended up with better seats and a better price. Mark is a professional and has the best customer service skills.

7 years ago

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Suzanne Broken Arrow, OK

My husband and I were able to pick from the available seats, exactly what seats we wanted for the football game (This really helped since I am handicapped.) The representative, Mark, was very friendly and enjoyed his job. It became an enjoyable experience.

7 years ago

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Kandi Morton, TX

It was easy helped me understand where my seats where at because online I was confused and when I called to purchase them instead he helped me and was really good at explaining. This is my 3rd year using Vivid to purchase our NFL tickets and will keep using them..

7 years ago

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Noelle Simpsonville, SC

Today, I encountered a problem ordering my tickets from the app. I called customer service and talked with Chris B. He went above and beyond to help work with me to get the tickets and stayed on the phone with me until we confirmed receiving them. His patience and positivity was such a breath of fresh air. Thank you!!

7 years ago

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Gianella Brignoni North Bergen, NJ

Monique M. was very helpful, polite, and simply the essence of what a customer deserves to experience with a customer service representative. I feel confident enough to say that I will be purchasing my future concert tickets with VividSeats again!

7 years ago

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clarke The Bronx, NY

This was my first time doing with vivid seats and I had an amazing associate Mark J who helped me claim my emailed 10% discount for my concert tickets. Vividseats was the only company offering discounts. The transaction was fast and easy and MARK J even helped me find cheaper available options. Thank you MARK J I will be back because of you.

7 years ago

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William C Seguin, TX

I tried ordering online but the 10% discount advertised would not come up at checkout. Through the online chat, Morgan was able to look up the tickets I wanted, gave me a call, and completed the transaction. Tickets arrived electronically in seconds.

7 years ago

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Katherine Berryville, VA

I have ordered tickets on here before and it has always been a very smooth action. But with the help of Ashley F, it was a lot easier than before. She knew how to answer all of my questions and made the check out process very easy

7 years ago

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Rod Beatrice, NE

This is my first purchase from Vivid Seats. Steve H was very helpful and even gave me an extra discount for a first time purchaser. I haven't received the tickets yet, but Steve told me that I should receive them within 48 hours.

7 years ago

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Aubrey Washington, DC

I am only giving my experience 5 stars, because of the wonderful sales rep who helped me use my 10% off code. The website was a little frustrating, but Mark J. made it effortless. I also initially chatted, and he picked up the phone and called me to make the experience even more seamless. Thanks, Mark!

7 years ago

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J. Griffin Torrance, CA

Great overall first impression with representative Brian K. He was extremely helpful, patient, knowledgeable, and accommodating. I was having an issue with purchasing tickets online and he went out of his way to assist me with my purchase. Very pleased at this junction.

7 years ago

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Juliette Wilmington, NC

I am so glad to have spoken to Julian today! I bought 2 tickets to the October 6th game for my daughters 24th birthday surprise! We got fantastic seats and it was so easy and fast to purchase the tickets 🎫 🎫 👍😁😍😍😍

7 years ago

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Amy Duitsman Worthington, MN

I did prefer to call to place my order verses via online. I'm glad I did. Connor did a fantastic job with giving me options on where to seat, rows available and the keeping in the price I wanted to spend. Thanks for a great experience.

7 years ago

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Raphael Santiago Wallington, NJ

Julian was awesome! Spoke with him initially on the chat. He then requested to call me to make the experience better! Called me and assisted me with applying my coupon code to my order! Confirmed the seats I wanted and the game as well! Next thing BOOM ! Going to the Game ! Thanks Julian!

7 years ago

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erica Jersey City, NJ

I found it kind of confusing at first that I had to voice over all my information over phone, since there could be some errors on spelling and alike. I also kind of found it suspicious, I guess, that I had to provide my card info over it, too. Maybe overall another way to do that, but other than that, my experience with the person I was connected to was great! They did all that they had to do in a timely manner.

7 years ago

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Vince Santillo Minooka, IL

I would like to thank both Brady and John for their help in getting me tickets to a Northwestern football game and a ZZ Top concert. They were great to deal with, very patient and accommodating with me. I will contact them in the future.

7 years ago

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WW

I was confused re the processing fees and the 10% discount associated with my tickets. That’s why I called. MAtthew handled everything quickly and efficiently without any hassles and tickets purchased in less than 10 minutes at most.

7 years ago

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Eric Lopes Marion, MA

Brady was excellent. Was very helpful in finding me the exact seats I was looking for. The transaction was smooth. He even saved me a few bucks with one of the promotions. Cant wait to purchase more tickets from him. He made it so easy!

7 years ago

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Anthony castellanos San Antonio, TX

Amazon help from Fernando. Immaculate customer service. Got me just what I needed although he couldn’t make promises. Re assuring and well informed through the whole process. Someone give this guy a promotion.... no really though. Thank you guys I will actually enjoy my trip down to California to see my family and see the game with them !

7 years ago

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John Swanson Lincoln, NE

I bought tickets to the opening game of the Nebraska Football 2018 season against Akron. Sadly, the game got rained out, and even without the protection guarantee, they still completely refunded my purchase. Wonderful Customer service.

7 years ago

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Ryan C Spring, TX

Quick and painless ticket purchase from Vivid Seats today! Mathew was extremely professional and helpful in getting me a better deal than I was originally considering. I now have the App downloaded and will go there first for future ticket purchases.

7 years ago

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Stephen West Bloomfield, MI

Chris was knowledgeable, helpful, patient & kind. I had some special parking needs that required him to go the extra mile, which he gladly did. This was my 1st time doing business with your Company. I will use Vivid Seats again!

7 years ago

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Willie Joliet, IL

I tried booking through website but the 10% discount would not apply at check out. I called and spoke to Angel which was very helpful and knowledgeable! He took care of the issue and now I have 6 tickets to the ball game with the discount! Thanks Angel!

7 years ago

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Richard Supka Carlsbad, NM

The website would not take my debit card for some reason. I called instead and Tyler was able to process my order without hitch. Tyler was very courteous, undestanding and seemed genuinely interested in making things go right. I have no problem recommending Tyler and Vivid Seats for fututre purchases.

7 years ago

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Enbee Rancho Cucamonga, CA

Ariel was extremely helpful. As a senior couple, sometimes we need a little extra guidance. Ariel gave it to us. We will use your service again. My only complaint would be in your service charges. I feel paying appr. 35% of the ticket price in additional fees is a bit excessive. Neil Miller

7 years ago

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John Fort Lauderdale, FL

Easy way to shop for good concert seat. Connor was very pleasant to work with. ONE GRIPE with policy. Why can’t you release the seat number. In my case the section extended from center stage to past the end of stage. The seats ended up at the edge of stage. I really wanted center. RELEASE THE SEAT NUMBERS ! I sm sure there is no danger of fraud from revealing seat number. It is just a way to sell tickets for a higher price by making the consumer think he’s getting the better location. Sorry, no more Vivid for me until this is corrected.,

7 years ago

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Bobbi Landsee Sterling, IL

Ryne S. was absolutely the best! I was having trouble with the website using my coupon. He walked me through the process and was very helpful. I didn’t feel like just another customer, but someone he actually cared about getting the best deal. Thanks for all your help Ryne!

7 years ago

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Tina Santa Maria, CA

I had a few questions regarding "flash seats" and what would be needed at entry because I was buying tickets for someone else as a gift. Dexter was patient and extremely clear with all explanations and informed me of the promo discount for calling in. Overall, exceptional customer experience. Thank you.

7 years ago

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Ira Columbia, MD

Dexter did an excellent job of explaining the entire process and researching the location that I was interested in. He got me Club seats about 27 hours before game time. The only drawback with Vivid Seats is the word "seats". You can give the section and row number but not the seat numbers. I prefer an aisle seat but I don't know where I'll be sitting until I download my tickets. Dexter explained that it's for security reasons. I understand but it's the reason you received 4 stars rather than 5.

7 years ago

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Mary Minden, NE

My husband called into Vivid Seats to get tickets to the Queen Concert at the Talking Sticks Resort. He talked to Mark J And it only took minutes to make the purchase. Mark did an awesome job helping us! We’ve ordered from Vivid Seats several times and have always been happy with their service! Thank you!

7 years ago

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Paula Byron, GA

Mr. R was extremely helpful and professional throughout the call. I was able to explain to Mr. R that I was unable to process my purchase online, he quickly resolved the issue and was able to complete my purchase in no time at all.

7 years ago

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LSUPAUL Baton Rouge, LA

Michael was a big help in placing my order, walked me through the process and completed my order over the phone. Have gone on line to check my order and it shows that I have two tickets but does not give the section or roll number of the tickets I purchased, am I doing something wrong?

7 years ago

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Evan Kingston, NY

Laura was extremely personable and helpful on a day when I needed the best customer service and ticket price possible after my original show was rescheduled to a date that I would be unable to attend. Her assistance was much appreciated and a welcome relief from what Ticketmaster had to offer. Thanks for getting me to the Stones!

7 years ago

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Les Guliasi Berkeley, CA

Tyler was extremely helpful. He explained the ticket policy clearly and gave me confidence in your service. I have used Vivid Seats once before, and I am likely to continue to use your service based on my experience with Tyler today.

7 years ago

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Rhonda Jacksonville, NC

I'm a first time buyer. I looked at different sites for the best tickets, and I'm so glad I decided to purchase from Vivid Seats. Nick at extension 2724 was wonderful. He answered all my questions and concerns as a first time buyer. Nick made this such a great experience. Thanks again for all your help Nick

7 years ago

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Jami and Steve Ashtabula, OH

We purchased the Ultimate Game Day Experience package and the customer service that Mark B provided to us was AMAZING. He took the time to explain all of our options and answered all of our questions in great detail. Best experience ever.

7 years ago

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Latoya Little Rock, AR

The representative was nice, helpful, was able to complete my order over the phone, let me know my next process to finalize tickets. First time using this system for tickets but good experience. Extra fees I was excited about.

7 years ago

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Ken Staples

Ben, the person I dealt with was very good, didn't rush me, spending the time to take care of my needs in a very friendly fashion. If all your staff are as good as Ben, I would definitely recommend your service to my friends.

7 years ago

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Randy Ballston Spa, NY

Had a problem using a promo code when placing an online ticket order. Called customer service and Julian cleared the problem and completed the order for me. Excellent service. We have been repeat customers, and will continue to use Vivid for our furture plans. Thank you.

7 years ago

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Aurora Garcia Granada Hills, CA

I had a [roblem ordering tickets on line so after trying 7 times. I called Capital One and they called Vivid. Dexter was very helpful and informative. So happy to have both Savor and Vivid now. Got my tickets, I'm a happy camper. Thank you Dexter for all your help.

7 years ago

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Enrique Romagosa Louisville, KY

Laura N was a delight! She put up with this old codger, listened to him patiently and truly tried to, and I believe succeeded, in getting me exactly what I wanted. I will take that human being over a computer anytime, and if I have future reasons to call Vivid Seats, I will seek her out. Enrique Romagosa

7 years ago

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Janet Springfield, PA

First had a chat online and they were unable to assist me. Referred me to call Vivid Seats. My husband has a mobility problem, not extreme. We always purchase end of row seats to accomodate him and not bother others in row. Chris looked to see if any client had posted end of row seats (none had). He was professional and kind. We took our chances and purchased the tickets available. We received a 10% discount which had been sent to me. Thank you for time and attention.

7 years ago

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Alex Mooresville, NC

This was my first time purchasing tickets this way. I was a little distracted by the fact that I could not find out the total price until I spoke with an agent. While on-line you can easily see what the 3rd party is charging per ticket but you do not see what Vivid Seats has as a service charge, fees, tax etc. I find this disturbing and not transparent. However, Dexter did a pretty good job of explaining and helping me with a small discount too.

7 years ago

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Cheyenne DeLaGarza Weatherford, TX

We have had great experiences with Vivid seats while purchasing 2018 Rose Bowl, and 2019 Sugar Bowl tickets. This time while buying Opening Day Texas Ranger tickets Ashley B was great! Very nice and helped us out so much. We will be calling and using Ashleys extension again when football season comes around again.

7 years ago

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Sierra Beck Herriman, UT

I used Vidid Seats for the first time in March and it was a great experience. I was buying tickets for a concert next and my friend were attending but I didn't know for sure if she could go. The ticket insurance they offered was nice to have. I used the website and got a deal on my first tickets for creating an account. It all went smoothly and the tickets were emailed to me and then downloaded to the app with no problems.

7 years ago

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Antonella Olson Austin, TX

Denise (Schae T.) was extremely helpful: not only was she kind and competent, she also went out of her way to help me find the type of tickets I was looking for. Wonderful employee and great service from her. Thank you!

4 years ago

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Ioline Meier Sun City, AZ

Had trouble booking on line so phoned toll free and was assisted by REN a very helpful and accommodating agent who was able to retrieve my credit and book the tickets I required. She gets a plus 5 star rating.

4 years ago

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DARA LYNN MASULLO Commack, NY

Michael was wonderful and guided me through the process with ease! He went above and beyond to make sure I would have two tickets together with a great view! Thank you again Michael for your amazing help!

4 years ago