Name: Vivid Seats
Rating: 4.4

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Jim B Houston, TX

Justin G. did a great job explaining the best value seats to me. He went the extra mile to explain things rather than just saying, "Oh, you want to buy those tickets. That'll be $$$".

7 years ago

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Alexander Hialeah, FL

Lillian was great! Very helpful and informative. She took me an a step by step process and was very thorough in explaining everything. Great help! Thank you!

7 years ago

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Collin Cleveland, OH

We posted our seats for resell with vividseats.com. Not only did we follow their process exactly as instructed, we received a confirmation email that our tickets had “been posted for sale successfully”. 48 hours later, we went to vividseats.com to observe our tickets in the marketplace only to learn that they were not posted for sale. Upon calling customer service, we were informed that they had been delisted because we were not professional sellers and that per their FAQ they were not obligated to notify us. We received 5 confirmation emails of our purchase, 1 confirmation email for our listing, and 0 emails notifying us of the status change. This is unacceptable business practice and a disservice to their customers. Do yourself a favor & purchase or sell your tickets elsewhere

7 years ago

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THD Riverdale, GA

This is my 1st time purchasing tickets with a ticket rep and my experience could not have been better! I would definitely do it again for a large ticket purchase.

7 years ago

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Justin

Called to order tickets Jonathan A. was informative, the process was very quick and the tickets arrived instanty . Vivid need to put seat numbers on the tickets so you know what side of a section you are purchasing.

7 years ago

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Doug Santa Monica, CA

I've used them many times over the years and today was the best. I was having an issue with the website and Dominic was a great help and got me the tickets I wanted.

7 years ago

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TJ Elgin, IL

Stay away from this company. After I did not receive my tickets 24 hours prior to the event I went online to look for reviews which didn't take long and knew I made a mistake. I spent 1,700 on 2 tickets, UPS tracking was stuck in transit for several days and the tracking did not give the expected delivery date which is on all UPS packages. I gave them 3 days to tell me when I would receive my tickets and not 1 answer. Could not tell me a date or time when I would receive the tickets. No business should be in business when operating in this matter along with the amount of negative reviews. just stay away.

7 years ago

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KC Columbia, MD

I had a great experience with your support team. They recommended a better section to view the game and my daughter will have a great time at the game!!

7 years ago

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Benedict Dephillips Florham Park, NJ

100% guarantee to get beat for your money. I purchased 4 tickets for a NY Yankee game. I was unable to accept the tickets from the link they sent and spent the better half of 10 hours trying to resolve this speaking to 5 different customer service representatives. Each one told me something different and nothing worked. I was forced to purchase 4 additional tickets for a significant amount as they washed their hands of it. I even said i would be fine with a credit and they still said there is nothing they can do. So basically you sell a ticket to a consumer there is a problem with the link, the consumer loses the money from the tickets and still pays a service fee. This sounds like fraud if you cant deliver the product how can you charge a fee.

7 years ago

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Carol Riverside, NJ

Chris B is the best! He was helpful, knowledgeable and courteous. He helped me to receive my 10% discount when the website was applying the discount.

7 years ago

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Crystal Naranjo Pomona, CA

I am really thankful for Conner helping me with my purchase!! He was super helpful and patient with me while I had to call my bank!! Thank you Conner!!

7 years ago

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John Saraceno Chadds Ford, PA

Disappointed that I could not combine shipping on tickets I had to purchase individually. I received 4 out of 7 tickets from the same vendor and paid $14.95 per ticket to ship. How do I know they were from the same vendor? I purchased individual parking passes from a season pass holder. The venue puts an audit number on each ticket, sort of like a customer number. 4/7 were the same.

7 years ago

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Ken San Luis Obispo, CA

I had difficulty applying a discount code and Ryne helped me through it efficiently. Thank you ! I got the tickets I desired at the price I wanted. Ken

7 years ago

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Jackie New Haven, CT

The website failed when I tried to purchase the tickets initially, in that it said my credit card information was incorrect when it wasn’t. However, I called and Julian was super helpful and efficient!

7 years ago

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Cs Prairie du Chien, WI

Chris was very helpful. He helped me figure out which section to buy and what the total cost comparison. very pleasant and I'm happy with the tickets I received.

7 years ago

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Juan Orange Cove, CA

My experience with Vivid Seats was really great. It was great because one of the people that was helping me was Mark which helped me choose the right tickets for a concert.

7 years ago

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Chip B Duanesburg, NY

Connor was very helpful. I was having a hard time getting the online order, so I called, and he helped guide me through and got my tickets. The only issue I have with Vivid Seats is my computer and phone is now loaded with their ads. Every page I go to there is a swarm of their ads circling like buzzards awaiting their prey! Not very conducive for becoming a repeat customer

7 years ago

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Craig M Athens, AL

After the 5 start customer service I received from Julian G you can bet my first stop will be at vivid seats! Thank you Julian for your help! Craig M

7 years ago

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Camila Duarte Taunton, MA

The agent was very helpful and friendly. I have never been to this specific venue and he was very helpful explaining where the seats would be in comparison to the stage.

7 years ago

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Ana P. Makawao, HI

Navigating the site for info was a breeze - I spoke with a knowledgeable representative, Matt. He was concise, professional and spoke clearly. EASY! I love it!

7 years ago

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Kerin Waterbury, CT

I had a problem on-line with a promo code for tickets and I called customer service. Connor E. helped me out and got me exactly what I was looking for

7 years ago

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Carol P. Homestead, PA

Very easy to do. Tyler was very helpful and patient. Tickets for concert themselves were $90.00 for two. Total charges, however, were $162.30! Little pricey in my opinion but no higher than any other 3rd party seller.

7 years ago

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Judy szabo Tonawanda, NY

The gentlemen Chris that I had talked to was one of the Nicest people to chat with about how to get the best tickets He had got for us... Thanks Chris..😊

7 years ago

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Cathy Ashburn, VA

Brain was so helpful & nice with buying the parking pass for the Orioles. He was patient and professional. Please let him know what a good job he did

7 years ago

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Bobby Clarksville, TX

The name of the person I talked to was Mark. He spoke extremely well and provided quick and efficient service. I couldn't have asked for anything better.

7 years ago

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Humphrey Tebit

The agent was very customer related in her approach. She met my needs, she was very responsive and answered all my questions. She assured me of my purchase.

7 years ago

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A St Louis, MO

I spent $2849.10 on tickets for the Blues vs Bruins game 6 purchased on May 22 and today is June 8. I still don't have my tickets. I have called 3 times and live chatted twice. I have never spent this much on tickets in my life and really looking forward to the game but still don't know if I have tickets. They have given all kinds of reason of why they aren't available such as the price of the ticket and the event hasn't released the ticket. I even bought insurance. One of their customer service representatives told me that they have up until 2 hours before to give you your tickets. Imagine not knowing if you have tickets up until right before the event. Horrible site. Never ever use them BUYER BEWARE

7 years ago

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lisa Cheshire, CT

Very polite and reasonable with pricing. Please to have someone motivated to want to help and appear happy about his career. In this society it is rare!

7 years ago

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Edgar Barrera Angleton, TX

Dexter was very helpful with helping us find the right tickets for us. I would call his extension anytime I want tickets in the future!!!! Keep up great work!!!!

7 years ago

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Mel Aliquippa, PA

It didn’t take my order and when I tried to get through it took me over an hour. Finally reached a person- Darion J who helped me purchase my tickets. I wish we got the tickets sooner then week before the event. Thanks Darion for All your help!

7 years ago

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Cheryl A Kirby Peabody, MA

Our contact Matt was awesome in helping us acquire tickets to Cardi B- Jamin 94.5 concert. we will use him again for are concert contact and refer as well. Great experience.

7 years ago

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Sonya Santa Ana, CA

David was extremely helpful in securing my tickets and did a great job explaining the process. Will definitely call him for any other concert tickets in the future!

7 years ago

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Shelby N Tatum, NM

Operator was very nice, could understand her well and very personable. She was fast to look up and find what I needed. Easy and fast purchase thanks to her!

7 years ago

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Matt Union, NH

Emailed offer was not working as well as the payment processing. I called to order due to this and the ticket price was higher over the phone. The other thing I did not like was that there was no seat number listed or any description of what the VIP perks actually were.

7 years ago

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John H. Wickliffe, OH

10 days before Phantom, I searched online for (2) tickets. Of course, Vivid Seats popped up in the search results. I had not used them before so I thought maybe I’d get a deal! I wanted decent seats based on price. Seats for $200 or more, each, were available. I chose seats located orchestra right SOMEWHERE BETWEEN ROW A AND ROW UU. Essentially the entire last section to the right. I never knew where the seats were. I assumed they’d be good seats. My first mistake was not to use the actual venues website. Vivid Seats made clear that they were a 3rd party resale site. I had never dealt with a site like that before (and never will again). I gave them the benefit of the doubt and continued with the sale. I had a chance to cancel when I got an email saying that I a) would not know my seat assignment until I looked at the ticket and b) I’d have to go to Will Call to pick up the tickets because they (or the seller)were unable to provide electronic tickets or mail them in time. When my companion and I got to the venue, we went to the box office and the teller was surprised to know the name matched but the address and the order number on the tickets didn’t match. As was I. The kicker? After fees and taxes, I paid $619 for 2 tickets for Phantom. The tickets I received had a face value of $70 each totaling $140.00. In my opinion, they were the worst possible seats. Row NN on the aisle. The venue WAS NOT SOLD OUT. There were only 7 rows between us and the back wall of the venue (all of the seats were empty) and there was only 2 a couple of seats between us and the wall to the right. We could barely see the faces of the performers. The “chandelier” was out of view until it was lowered. NEVER AGAIN.

7 years ago

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Stefan Melovidov Saint Paul, AK

This isn't my first time going through this, this my 3rd time now. Customer service was very helpful and friendly. Would definitely keep on using Vivid Seats.

7 years ago

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Sandy

Nick was very helpful. I tried to do it online and it would have had to be done in two transactions and Nick was able to take care of both of them of me at the same time.

7 years ago

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Richard Jr Couture Colchester, VT

My first experience with vidid seats was amazing, I will be back for sure.. Brady was awesome and a huge help, he made our buying experience seamless.

7 years ago

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Tina LaBute

I was having trouble with the website not accepting ng my address with my credit card. Tyler was able to correct my info and I made purchase over the phone.

7 years ago

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Ingrid R Fontana, CA

Ha a great costumer experience with Chris B. He was very helpful and patient with my inquiries. I will definitely call Chris extension next time I need to order tickets.

7 years ago

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Joel Portugal Newark, DE

the representative made great recommendations and a good reason for his suggestions. He was quick to further look into the seating charts and match prices as best he could.

7 years ago

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Ana & Pete Rivas New Braunfels, TX

Francisco M. was of great help when ordering my concert tickets ESPECIALLY after having a difficult time online! I can't wait to see QUEEN in Dallas!

7 years ago

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Michelle Belle Vernon, PA

I couldn’t access my discount through the app. I called and Connor understood my issue an handled it immediately. He was extremely courteous and helpful! Thank you Connor!

7 years ago

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The agent Jonathan A Woodburn, OR

The agent Jonathan A was really informative & helped me to the best of his knowledge get me the best seats possible for the event I wanted at a reasonable price without any issues. I would recommend him to anyone really.

7 years ago

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Amanda Kingston, TN

Matt was very helpful when I called the 800 number with questions. He answered them quickly and was able to help me purchase tickets. I had previously tried the online chat function but never got a response.

7 years ago

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Ken Campbell Englewood, CO

the price listed for the seats I bought was very different than the final total. When You set the price for the ticketfor an event the total price for that ticket, for that event should be included. It is very hard to look at the price listed and end up paying so much more at the end.

7 years ago

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Sam Serna Albuquerque, NM

Called this morning with questions regarding seating arrangements, he explained and suggested some great options. Thanks for the great customer service!

7 years ago

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Paul R. Forest Park, IL

Angel V was very helpful and patient in helping me purchasing a parking pass. It was my first purchase on Vivid so he should be commended as to the level of customer service he provided.

7 years ago

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Cindy Peoria, IL

HORRIBLE customer service! Sold me tickets, I went to venue, was able to get in with the ticket - however THERE WAS NO SEAT that matched what was on my ticket - Seciton B, Row 39. Section B only had 36 rows. I contacted Venue who confirmed there was a problem with that area - and Vivid SAID they did an investigation - which they did not - and offered me 1/2 off store credit! That equaled NOTHING to me as I will never use them again. Every communication with them to resolve this issue was with rude, uncaring individuals who could have cared less. They promise 100% Satisfaction Guarantee but do not stand behind it.

7 years ago

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Doug Sarasota, FL

Horrid customer service. Looked up spring training baseball game and they listed it as a 6:35pm game which I purchased 2 seats for my son and I for a Friday night for $71. My son looks at the schedule and said there was no game at 6:35pm on the team website. We notified them of the problem, they changed the time to 1:05pm and sent me a "re-schedule" notice. Neither one of us could go to the game as it's a work day. They said too bad, we don't issue refunds. I was told I can re-sell the tickets myself or get a $20 store credit!! So I get stuck with having to re-sell tickets that they made the mistake of listing the wrong time? Talked to the managing supervisor Dago and he said it was not his problem and I would not be speaking with anyone else but him. DON'T USE THESE SCAMMERS!!!!

7 years ago