Name: Vivid Seats
Rating: 4.4

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Frank M. Rialto, CA

I don’t like the that they don’t show the order total before you pay for your tickets. They show the total before the fees. I had to call customer service to find out my total after the fees before I purchased. They got tickets for me (which I could have done on my own) and I had to give all of my information over the phone, when I could have just done it on the app. The app needs to give you a total with fees just like Gametime and Stubhub does.

7 years ago

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Andrew Sell Saint Marys, OH

This is the only place we have bought tickets from for the past 7 years!! We just returned from a Reds game,and the seats were awesome as always..we will continue to buy our tickets from this place

7 years ago

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carrie devlin Rosenberg, TX

I am happy with the service I received today. Most importantly pleased that I was able to speak with someone within the United States that I could understand and could process my order efficiently.

7 years ago

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Denise M Oakdale, IL

I called with a question because I am a first time user and ended up being helped so well that we just did entire transaction over the phone! Wonderful customer service! Thank you!

7 years ago

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Randy Garrett Hazen, ND

I have been pleased so far. Last year I had to wait an hour before the game, before I got my tickets and they were supposed to be delivered to my e-mail at least two day before the game or sooner. That part wasn't fun, because I had to drive 240 mile not knowing if I had tickets or not! Other then that the service has been good.

7 years ago

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Corie Leander, TX

Natalia was awesome and super helpful. She is the 3rd person from Vivid I spoke to. She got it done and got me the best possible tickets at the best possible price. She rocks!!

7 years ago

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Pete Sawczyn Jacksonville, FL

Customer service rep Monique was great. Got disconnected on chat so she called me because I had ordered before. Was able to buy tickets over the phone with a promotional discount as well. Great service!

7 years ago

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Dewyan Maddox North Vernon, IN

Awesome experience as always! Your Associate was very patience with my questions helping me with the issues I thought I may run into with my Electronic Tickets I had purchased. I'm looking forward to my next purchase!

7 years ago

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Canadian Jay Schenectady, NY

SERVICE WAS AMAZING! I cant remember his name and i feel bad about that, im sorry. He was very helpful and very personable. If I could choose to purchase tix from the same person next tim than i would. Amazing service

7 years ago

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John Di Saia Worcester, MA

I wanted to thank Connor for taking the time to explain to me several options for my budget. This being my first experience using Vivid Seats, my only regret was to see I have obstructive view with a fence in row 1. I would like to move to another area if possible.

7 years ago

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Tyler Erb

Angel was very straightforward and polite. Thank you for the competent service. I was a little put off by the troubles I had with the online ordering, but Angel was able to set it right. I appreciate great customer service and Angel was more than satisfactory.

7 years ago

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Alfred Pearland, TX

Jonathan Q was extremely helpful in assisting me with getting the tickets I wanted. Our call was accidentally disconnected and he called me back to make sure I had my confirmation number and his contact info.

7 years ago

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Linda Funk Halifax, PA

The customer service rep was very helpful in finding the seats that we required. Explained all info in detail and answered any questions that we had. Very courteous in helping us with our ticket purchase. Good job!

7 years ago

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Chris Florence, NJ

Was having trouble purchasing tickets through the app and started an online chat with March s for help and he asked me for my number to actually speak with me. I was blown away in an age of text/email.....that someone was offering the customer service to actually call me and speak over the phone to resolve the issue. Kudos Marcus!

7 years ago

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Jan Tonganoxie, KS

Tyler, with Vivid Seats, made it very easy to get our tickets for the National Finals Rodeo. He offered suggestions on different seats and explained everything very nicely. The email confirmations arrived as expected per his instructions. So far, I would recommend this company for ticket purchases anytime.

7 years ago

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maureen

hi after purchasing tickets i was asked if i wanted to buy insurance on them . I was then put through to global allianz whom stated that they did not sell insurance for vivid seats!!!! Yet when i booked an additional ticket, i was able to buy insurance online. Can you just do the same for the other 5 tickets? I want to buy insurance I see on your site that tickets can only be resold if you live in the U.S. , Is this correct ? Would really appreciate if all 6 seats can be together Is there a phone number I can reach you at ? Thanks

7 years ago

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Vanessa Faggiolly Van Nuys, CA

Connor was beyond incredible!!!! He is knowledgeable, courteous and made me had the BEST customer service experience ever. Thank you Connor I will definitively purchase again from Vivid seats thanks to you.

7 years ago

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Alpha Media Crystal Lake, IL

Laura helped me purchase tickets. She was so nice and very helpful! She had a great bubbly personality too! I was having trouble with the credit card and the address not matching and she fixed it! Great experience!

7 years ago

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Bob Taylor Bear, DE

One thing that bothers me is I have to wait until June 19 to get a copy of my tickets via e-mail. Makes me a little nervous in that buying 8 tickets is costly. I guess it is the world of modern technology. Bob Taylor

7 years ago

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Jackie Spring, TX

We have been getting our tickets for the Astro’s games for a couple of years. It seems to work well. We called in this time because we wanted to know the seat number of the tickets we were buying. Chris was very helpful, although he couldn’t tell us the seat number. He did a great job!

7 years ago

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Elli Lafayette, CO

I tried to purchase 4 concert tickets online using a 10% off discount that I had received in an email. I wasn't able to apply the discount as promised, so I called customer service and the representative was able to help me and apply the discount. thank you

7 years ago

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Ivette Melrose Park, IL

Connor was very patient and efficient. He knew exactly what was wrong with my order and fixed it right away. He also offered extra help with future purchases which I greatly appreciated.

7 years ago

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Luke52 Santa Maria, CA

Darion was extremely helpful and beyond accomodating in his assistance. Folks like him are the exact reason we will continue to use Vivid seats for all of our La Dodger game tickets.

7 years ago

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Tracy A Kimmons Reno, NV

Chris was exceptionally helpful in explaining the process necessary in order for me to attend the US Open. I appreciate this kind of customer service and wish more companies had vivid seats business ethics.

7 years ago

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Domonique W Rochester, NY

The rep i spoke to was Monique M. I will not put her full name because as a csr myself i prefer my personal info not listed but She was very helpful, nice, professional and assisted me right away and resolved my issue.

7 years ago

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Cynthia Allen Conyers, GA

This was my first experience purchasing tickets through Vivid. George R assisted me with my purchase and he was awesome! He made this experience easy and reassuring. Thanks George!!!

7 years ago

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Michelle St Louis, MO

Good seat selections. Pricing comparable to other sites. Helpful customer service. I like the Guarantee. Because I purchased so many tickets for events in a row, they called to confirm that the charges were valid, nice.

7 years ago

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Julie North Las Vegas, NV

Was very helpful, saved more money then trying to purchase on my own and found great seat for my daughters graduation and Father’s Day gift! Thank you for a great surprise. #momoftheyear

7 years ago

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Carlos Romo South Bend, IN

Extremely helpful and although I purchased my tickets over the phone George honored my discount I received via email. Knowledgeable and friendly. I received my tickets as stated and in quick manner. All details were fully explained

7 years ago

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Gina Port Jefferson, NY

Monique was very helpful and pleasant! She made the process of purchasing very easy, was very clear on what I was/wasn’t being charged for, and thoroughly answered my question regarding a promotion that was being run!

7 years ago

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Don Crabb Bakersfield, CA

Great service! Operator was very helpful and knowledgeable allowing us to obtain seats in a good location and for less money. Very grateful for her help. Hope the show is equal to purchasing the tickets.

7 years ago

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Sammie Lakeville, MN

The service was excellent. Thank you for reminding me to get a parking spot reserved for the game. Your patience was appreciated as I figured out which lot we wanted to park in.

7 years ago

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Denny Lee Chino, CA

My customer service specialist, Brady D, did an awesome job of helping me with my ticket purchasing process. He was quick on his feet, very relatable and extremely helpful by offering me deals to lower my purchase.

7 years ago

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Joyce Ormond Beach, FL

My experience with Diante was top notch. All of my questions were answered and my requests fulfilled. I will continue to use your service for as long as I receive the same customer service as realized in the past.

7 years ago

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carla Chino, CA

I was having trouble getting my discount and Laura N. was soo helpful. She really was concerned about me getting the tickets i wanted and getting my discount. Thank you to laura and I will be using Vivid again!!

7 years ago

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Jan Derry, NH

I called in as I wasn't sure how to apply a discount and Joanthan was quite helpful. He also assisted me in finding just the right seat for the price I was looking for. He was great to work with!!

7 years ago

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Lillie Beaumont, TX

Rick was very pleasant and was very helpful. we are new to purchasing tickets for this type of event , we are taking a friend visiting from overseas.However one thing we could not understand was there time of the game could not be given. not sure how that works

7 years ago

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Kevin McHugh Lynbrook, NY

Laura was great at her job, she got me the tickets at a good price and made me and my wife so happy ! I am so happy to get to see Billy Joel at Madison Square Garden in July 11th show my friend and his wife are going in August and now we will be going earlier!

7 years ago

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A. Brewster Gilbert, SC

I was having a problem online so I called. I talked to Chris who was able to solve my issue and also give me a 5% discount on fees. We are very pleased with the service and happy to see a playoff game in great seats!

7 years ago

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CT Calabasas, CA

A link from my email to website to receive a 10% did not work (discount did not show when ready to click on link to "purchase." The customer rep was very helpful in helping me purchase the tickets with the discount.

7 years ago

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Linda Edna, TX

Alex A. helped me a lot. He was so understanding and patient with me. Customer service answered immediately. The tickets were downloaded within a minute. When I use Vivid Seats again I will call him.

7 years ago

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Tammy Bad Axe, MI

It was very nice having an agent that was not only friendly but helpful. It was the best over the phone purchase I have had in quite some time and would be a return customer because of this.

7 years ago

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Lisa Stowe, VT

Connor was extremely professional and pleasant to work with. He went above and beyond to verify that the seats were exactly what I wanted and make the entire process quick and easy.

7 years ago

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abc Rogersville, MO

While booking tickets, the agent was very patient and helpful. But within a few days my daughter found out that the direct event website had front row seats for half the price of the back row seats on Vivid. I didn't understand what reseller market meant and that's on me. But I'm writing this review to hopefully help someone like me not make the same mistake. Go to the event website first and use Vivid IF the event is sold out...and you're prepared to pay double+.

7 years ago

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Kathleen K Mamaroneck, NY

I wish my 10% off promo that got emailed to me would have applied automatically as it said it would so that I didn't have to spend the time calling the help center. The woman who helped me, however, was SO easy and great to work with. Her name was Monique, she was awesome!

7 years ago

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Martin G Madison, FL

Xavere R . This is the 3rd time I have purchase concert and game tickets through Vivid seats. He was very helpful in sorting out my problems and solved them and took great care of us and our needs in less than 5 minutes. Thank you again.

7 years ago

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Stephen Forbes Millbury, MA

you guys dont make it easy any more and i cant be the only one who feels this way, especially all the sales guys who need to get tix for their customers. used to be able to print them and give them out, now its so complicated. would be so nice to still have the option. i would buy so many more tickets.

7 years ago

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ISRAEL EUAN Long Beach, CA

two days in a row i purchased tickets and tyler w, and tyler j helped me , and it was an awesome experience, that is why i always use vivid for my event ticket purchases. i would refer you guys to everyone.

7 years ago

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Penny Schwartz Deerfield Beach, FL

Had trouble with them accepting my address then when I tried again, they told me my password was incorrect but never sent a text or email to fix it. Had Capital One Savior call for me and she found a great guy Jonathan to help. Now I have my tickets.

7 years ago

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david Livesay Jefferson City, TN

talked with angel. he did a good job helping me. I was offered a 10% discount through an e-mail and could not get it to work. I forwarded the e-mail to angel and he helped me with that.

7 years ago