Vivid Seats

I saw Kanye West through these guys in Vegas. It was a concert of a lifetime. I got the tickets at an amazing price. The tickets should have been $400 but it was only $175. It was a sweet deal. Great customer service!

We use vivid seats all the time for sports tickets! We love them. Their app is easy to use and keeps the tickets in a convenient location. We have never had any issues with their service. My only complaint is that the fees are seemingly high!

THIS ISSUE WAS RESOLVED AFTER POSTING THIS REVIEW I bought a ticket from VividSeats and they were unable to provide it, despite their "100% Buyer Guarantee". Customer service was very apologetic and provided me with a credit for a future order, as well as reimbursing me for what I paid. I was impressed by this, although when I then tried to use the credit, I was told the credit had expired and was no good. Customer service was no help this time, telling me it was my fault for not using the credit sooner. I was never told of any restrictions on the credit, including how long it was valid for. VividSeat buyers beware.

DON'T DO IT! Paid $197.97 for a ticket with a GA6 admission to Novo Amor at the Fillmore in San Francisco on 9/17/2022. What I received was a GA2, Standing Room Only. I'm 51 years old, I really don't want to stand for 5-hours. Ticket Master processed the ticket, and told me I had to contact Vivid Seats to find out what was going on. The GA seat through Ticket Master is approximately $29.50. I just got off the phone with Vivid Seats, talked to John. Because I did not read the 10 pages of terms and conditions, I am out the $168.47 difference. This company needs to go out of business. They are thieves. And, with my bad back I now have to stand up for numerous hours, when I am unable to. They refused to cancel the ticket as well. So, essentially, I am out the entire amount because of my disability.

The agent was able to book tickets for event using the credit code for previous event which was cancelled and confirmed remaining amount available due to price difference.

we purchased tickets to the Hall and Oates concert at Fantasy springs thru VIVID. We received the tickets($750. for close to stage seating) then the concert that was scheduled for 03/20/2020 was cancelled due to COVID. the concert was rescheduled 4 times eventually taking place on 11/06/21. When we arrived at the venue we were told our tickets were invalid and were denied access to the concert. We opened a trouble ticket with VIVID and after several months of phone calls etc were told that nothing could be done; this despite the guarantees they have on the VIVID web site. We were never contacted by VIVID regarding the matter and other than talking numerous times with VIVID's customer service, rec'd nothing in writing directly from them. The customer service is a foreign call center which seem to be a buffer for the corporate office. It's quite apparent that if there is a problem with tickets you buy, you can expect no help from VIVID. Once they have your money, they are done.

I was trying to purchase some last-minute tickets through the venue itself to one of my favorite artists for my 25th birthday, when I received a notification that they had suddenly sold out. I wasn't worried about placing tickets earlier, as there were still plenty of seats available - even if I didn't get the best seats in the house, I would still be able to see the show. After the hundred-something seats left in the venue suddenly sold out, the only ones now available were through VividSeats. After paying an extra $100 in fees (Order #39711311), the ticket I ordered was never delivered in the 9 hours before the show that day. I contacted customer service twice to see why there was such a long delay to just to receive an email with tickets (had waited 5.5 hours at that point), and all they did was keep repeating that it was their goal to have all tickets available 20 minutes (!) before the show. This means that, if you purchase tickets from VividSeats, you will not know if you are even able to attend the event until 20 minutes prior. When asked if there was an estimate for when the tickets would be delivered, the response I received was "we will deliver in time for the event and the tickets are real and authentic." That's about the most sketchy thing I've ever heard, as well as a complete lie. There was no option to save a copy of the chat with the customer service representative, so I have about a million screenshots detailing this poor experience. In summary, if you purchase from VividSeats, you will: 1: Pay an exorbitant amount in fees alone 2: Have no guarantee that you will be able to attend the event you purchased tickets for until 20 minutes prior 3: Experience some poor customer service that will provide no information or support. To be clear, I have spent the majority of my life working in food service, so I have a lot of patience and understanding towards people dealing with the public. This especially goes for call center representatives, who spend all day every day dealing with enraged customers who take their anger out on who they are talking to With that said, I felt like I was talking to a robot who kept copying and pasting the same lines over and over again. Asking genuine questions about when the ticket would delivered after having already waited hours for an email seemed to upset the rep. This was a very stressful experience and I just wanted information on why I hadn't received the ticket I had paid so much for, not to be told over and over again to keep checking my email and spam folder, and that it was their goal to have tickets available 20 minutes prior to the show 4: Not know if the tickets are actually genuine - the email I received the day after the event stated "Our seller indicated that they were unable to fulfill your order as the tickets you requested are no longer available," because (per the customer service rep) the resale marketplace is managed by individual sellers. In essence, I paid an extra $100 on top of the normal ticket cost to get scammed. I did receive a full refund as well as $25 in store credit for this experience, but I will never purchase from VividSeats again and will actively dissuade anyone from making the same mistake I did.

I"m sure they are fine if you don't have an issue. I had a typo in my email that I submitted -- there seemed to be no way to fix the problem easily . I"m sure I'm not the first person to have this issue -- I never got the ticket -- thank goodness it was only a VIP parking ticket - and the venue let me in with the printed receipt. I never got to talk to a human -- just chat on line.

I purchased tickets on Vivid Seats. First, they fee was hidden and I never saw the very high fee they charged. I purchased my tickets 5 days before the event. The seller sent the tickets 1 hour after purchase on Vivid but, there was an issue accepting the eTickets. after trying to chat for 3 hours with Vivid, they said to use an alternate email. I gave them a different email. after 2 days, I called. I was on hold over an hour and got cut off after 1 hour 30 minutes. Called back and was again on hold for over an hour. They said there was noting I could do until 2 hours before the event. I told them I wanted my money back and they said I could resell the tickets... I asked how I could resell tickets that I've never received! Night before the game, I still have no tickets. Worst support ever!

Ash was very knowledgeable and he helped me attain a better seat than the one I initially wanted to purchase he went above and beyond and I really appreciated it

In 2020, I ordered tickets to an event which was later postponed due to COVID. I emailed customer service and they told me to wait it out since the tickets will be eligible for the new rescheduled date. Well... it's been a year now and no rescheduled date. I recently sent an email to customer service saying that I just want my refund. They refuse to give it to me and advised I should sell my tickets. Who is going to buy tickets to an event that doesn't exist? Absolutely absurd. I will no longer be purchasing from Vivid Seats again. Will also be advising people to not purchase from this company as well.

Got a ticket last minute and the agent I dealt with was amazing fritz M. I got exactly what I want On such short term notice. would greatly recommend her to anyone.

I’m very disappointed. I originally purchased two tickets. Called to speak with a representative to help with purchasing another seat next to the ones I had just purchased. Carlos told me he could move us to row O. When I received my confirmation it showed one seat on row O. Why on earth would I want to purchase a ticket for my sister to sit 5 rows away from me? I called back spoke to Maria. Worst customer service I’ve ever encountered. She said it was nothing she could do. She was very unconcerned and didn’t care to resolve the issue. She questioned me like it was my fault. Told me to try to sell the tickets. I ask to speak with a manager. She told me he’s not accepting calls. I asked for her supervisors name. She said he’s not taking calls and she can not give out his name. Seriously!! I chose Vivid over StubHub. Never again. Didn’t ask for a refund just simply wanted me and my sisters to sit next to each other. I didn’t care where they moved us. I offered to pay the difference. I even ask for a credit to go back to the website and purchase 3 tickets together. She said no. Never in life have I heard anyone be so rude.

I was wanting to purchase 5 tickets and the representative lied to me and he transferred me to customer service. He stated that he could save me 10%, he would give me 5% and then he would have to transfer me to customer service to receive the other 5%. That was not true at all. I was wanting to buy a total of 5 tickets for my son's 16th Birthday celebration and I was wanting to pay with 2 seperate credit cards. Then he went on to say that the tickets he was selling me were cheaper than online and that was not true. IThe only reason I wasnt booking online was because it did not take 2 seperate transactions. So for this to be my first time it was time consuming and upsetting through the process.

Great that you can speak to a live person and have them help you with ticket purchases. Went quick and I got the seats I was hoping for. Will order here again.

I had a problem purchasing on the app. Mark from customer service was great and solved my problem for me. He was very helpful and really knows his business.

Spoke with Quinn who helped me with BTS tickets. He was very helpful and a pleasure to talk to. I purchased tickets through vivid seats last year for BTS as well and it was a good experience both times. Thanks Q!!!!

Shavonna was amazing! She helped me have a quick and easy ticket purchasing experience. She was super friendly and did her best to cater to my needs. Thank you!

What I like -The range of tickets sold What I didn’t like -How hard it was to buy my tickets the third time around even though I’ve used it twice and never had a problem before Also Jakiea was very nice in helping me!

Vivid Seats is an deceptive and awful ticket purchasing platform. My husband, as a Christmas present, bought 5 tickets to this past Thursdays Net Vs Knicks game at Barclays stadium for himself, a nephew, my brother in law and two son in laws. The 5 tickets cost $1180.00 ($225.00 per ticket ) with and additional $100+ for insurance. We spent 45 minutes choosing the seats on Vivid Seats which was linked to Barclays stadium. The tickets we purchased were mid level, mid court. The ticket barcodes were emailed as promised but when the guys got to the stadium, the seats were changed and they were placed in the UPPERMOST seats (last row of nosebleed section with their backs to the wall!). THESE WERE-NOT THE SEATS SELECTED!) We could have taken the guys to dinner, drinks and a movie for 1/3 of what was spent. I am furious and will next file a complaint of this company to the State of New York. P. Hoffman Alexandria, La

I am a repeat customer and this order has been a terrible experience. I paid almost $400 for two tickets to the NC State vs Clemson basketball game in January. My granddaughter (12 years old and special needs) is a huge NC State fan picked that game. When the tickets arrived her mom told me they were for the Notre Dame game in February. While VividSeats emailed a UPS return sticker to me that I emailed to them it was to late. They are away for the holidays and a good part of January. So they could not return the tickets. I paid you (VividSeats) almost $100 for your services which should be refunded in full to my account. You should bill your client since it was their mistake. Also inform your client that tickets for the wrong game were sent and they should not appear as still 'available' on ticket websites. My daughter in law and granddaughter while disappointed decided to keep the tickets and hopefully be able to attend the February Notre Dame game. I would love to hear your response. Frank Vaccaro

My Salesman Mark M was great, Very knowledgeable and got me the seats I wanted. Would Recommend Vivid as The Best in the Business for Premium Seats!!!!!!!😎

My Customer Service agent, Robert J, was helpful, patient, and very knowledgeable, answering all of my questions and making the ticket purchases a pleasure.

Brady D was outstanding. He provided quick, professional and friendly service. He provided his direct extension in case I had troubles. Thank you Brady!!

Monique was very helpful and I got tickets to see the Bruins in the offensive zone twice for this particular game. She explained the process and provided great service.

I will never use Vivid Seats for any purchase ever again, this has been a horrible experience!!!!!! Unfortunately I am very limited on income and my Father wanted to go see the Miami Heat play the Warriors on November 29th at the American Airlines Arena. The tickets cost $205.00, I had $250.00 available on my card to make the purchase. They charged my card then sent me the confirmation number. Well a few minutes later they send me an email saying that the tickets were cancelled and an issue will be refunded in 3-5 business days . I will now not have the money in time to get the tickets at the lower price!!!! This company has ruined me surprising my 84 year old father who really looked forward to going to the game!!!!

Bait and switch - I purchased 3 tickets to a football game 5 weeks before the event for a total cost of $1280. Two days before the event, I received the email with the tickets. While they were in the same section, they were much lower (row 14 instead of 55). In row 14, you do not have a full view of the football field nor are they covered (row 55 was covered and protected from the weather). In addition - I wanted row 55 to be sitting near a friend in row 56. Vivid Seats refused to rectify the situation stating that they had a right to provide comparable or upgraded seats. They consider this an upgrade despite the fact that they are inferior seats. They would only have contacted me if the seats were in row 10 or lower. I will NOT purchase from them again nor do I recommend Vivid Seats. You are not guaranteed the tickets you purchase and are not notified of the changes.

I love using Vivid, Mark is a joy to talk to. They tell me the cost upfront. They let me know about how I’m going to get the tickets. Everything I need to know.

If I could give it zero stars I would. We spent over $2500 on seats for the World Series game. We never received our tickets the day they were promised and now we were going to have to file a dispute with our credit card company over the amount because vivid seats did absolutely nothing about it. We would get robot answers on the live chats. The customer service agents on the phone and through email were completely worthless, unhelpful and unknowledgeable. This is the first time and last time will ever use this service. This morning we finally got an agent to correct and get us tickets for the game that starts in 5 hours!!! The amount of work we had to do to get them was outrageous! It was a sign from the beginning when they tacked on insane fee charges! I should have just went with stub hub!

First time user of Vivid seats. I would use them again. I did call to ask about their fees, as I didnot see any mention. Was told that step 4 in the buying process would list fees. That is not good enough. I would think that sould be in step 1 or step 2. Not buried down in step 4.

this was my first time, my rep was excellent with providing all the information plus info that I didn't know about like the parking pass, excellent customer service

DO NOT USE THIS SITE! Zero stars!!! Wanted To see our nfl team play ball in S. Florida. Tried Vivid Seats for first and last time. On Sept 6 they billed my credit card .for an Oct 13 game. Prices were reasonable, hubby didn’t read fine print nor prior reviews. Tix were not ready to download until 48 hrs before event, except they weren’t. After repeatedly given the run around, we finally realized we had been scammed by Vivid Seats or their seller. We tried valiantly and politely to settle this issue with CS by phone, but they all read from the same script and basically screwed us out of $90. Just lucky it wasn’t more, but am pursuing with Credit Card issuer. Go back to S—B H-B, folks. These guys are way too shady. An unhappy former client,

Luc helped me on the phone and was very friendly, efficient and precise. My overall experience with Luc was great! I will definitely contact him again for my ticket needs!

My experience with Vivid Seats was awesome. Representative Dontay S. was most patient and helpful. The follow up email was very professional and thoughtful.

I ordered before from Vivid Seats and was very happy, so I called them again for our next occasion. I was very pleased with the personal service from Dontay S who was very understanding and a pleasure to talk to!

I guess I should have read the reviews about this company before spending $700 on tickets for a concert. Purchased tickets back on 5/8/2019. Received confirmation email of ticket purchase and email stating my tickets would be available 9/15/2019 via electronic transfer, 2 days before my event. I did not receive my tickets and called the day of the event stating so. I called the first stating the problem I was having, the woman was friendly, asked for an alternate email in case that was the issue and told me they had contacted the seller and the seller was going to resend my tickets, if I had not received them 1 hour after the phone call...call again. 1 hour later, no tickets, call again and the second man I spoke to again was apologetic and told me again that the seller was resending my tickets, if I didn’t hear or receive an email call back again in 1 hour. After waiting over 2 full hours and still no tickets we were about 3 and a half hours before the event, 2 hours before doors opened for the event. I receive a phone call from someone at Vivid stating they were issuing me different tickets....in a different section and different row. Ok sure no problem aside from the fact that the new tickets were worth $60 less EACH from the tickets we originally purchased. I was told nothing could be done and now suddenly they had proof I received my tickets on 5/30/2019 when I was looking directly at an email telling me my tickets would be available ON 9/15/2019. The man who called me was very rude and told me that now I had accepted the new tickets nothing could be done and that was the best they could do. Best they could do?! For a company who 100% guarantees customer satisfaction. Of course I accepted the different tickets. At this point it was 45 minutes before the event was supposed to start, we traveled out of state and purchased a hotel room for the evening. I wasn’t asking to be refunded. I was simply asking to be reimbursed for the inconvenience of worse seats in a farther section. The man told me to call the next day to figure it out and that was all he could do for me and actually ended up DISCONNECTING the phone call on me. I called the day after the event as he had stated I could and was told the same twist of nothing they could do. There was proof I had them. I accepted different tickets so I should be happy, etc. The funny thing is though when I had asked for the proof he had that I received them on this obscure date he couldn’t give me any and told me that they were accepted a few days later which NOBODY had mentioned before and said to me “don’t call a few hours before the event and expect for it to be fixed” even though when you call customer service they tell you they PRIORITIZE people with events today and tomorrow. What a bunch of disappointment and garbage. Rude people, no solution and a bogus guarantee advertised on their website. Will NEVER buy from them again.

things are still not clear on your discount code and who can help you with them, they appear then disappear. I was told the agreement didn't actually involve ticketmaster and I'm still not sure the transfer is correct or complete. not happy with the process! Ashly did all she could to help.

The young lady Monique was very professional and helped me with my questions. I would recommend using Vivid Seats again. All my questions were answered.