SunPower Reviews
9.9
Overall Score
Featured Review
Verified Customer
Review Source
rick neugebauer McArthur, CA
the entire experience from planning to financing to service has been so easy and very thorough. The staff is knowledgeable with a ton of information valuable to the consumer. Our system is almost nonexistent because of the great design the team utilized in set up. I have already suggested the system to several neighbors in the area close to us.
5 years ago
Verified Customer
Review Source
Peter Oceanside, CA
I felt that they did a really good job of explaining everything before I committed to the install. The crew was efficient, they were super professional. The guy had everything wrapped up in a timely fashion. I was just extremely happy of the service all the way around. Very smooth. The technology on the app allows me to monitor the system. It is very user friendly. So far I'm generating a hundred and seventy percent of what I consume so I'm really happy about that. They did a really good job, I'm really happy with the decision I made. I felt comfortable with the power and I think that was a good decision for us.
4 years ago
Reply from SunPower
It was a pleasure to read your review and solar story, Peter. It is great to see you are happy with you install and the app. Thank you for helping us change the way our world is powered!
Apr. 20th, 2022
Verified Customer
Review Source
Gary Morse Sedona, AZ
Installation was very professional. My home design is such that it was necessary to have panels in 3 different locations on my roofs. Even though it was extra work, they ran the connecting wiring through my attic so they would not show on the roof. After install there was a painter who came to the house and painted all the conduit to match the color of the house. They even painted the conduit on the flat roof to match the color of the white mastic. All the associated controls and shut offs were organized and professionally installed on the outside garage wall. It looks very neat and professional.
4 years ago
Reply from SunPower
Thank you for taking the time to provide us feedback, Gary. It is great to hear that the installation process went smoothly without any issues. We hope you enjoy your system and save lots of money on your electricity bill. Please don't hesitate to contact us for any help you may need in the future.
Feb. 1st, 2022
Verified Customer
Review Source
Kayla Anderson, CA
If I had it to do over again I would still make my same decision because of the quality of the products. I have no complaints, I'm very happy with it, very satisfied. Amazing, no problem, professional staff and leasing companies that I've worked with. I felt more comfortable with them, they took time to answer my questions they allowed me to take the time I needed to make the decision they did not pressure me. They are always available to take my calls to handle any resolution. It took a little bit longer for a couple of the panels to come online but they gave me a window to watch it and then call back if it wasn't online and if I had any questions or whatever and so I called back and they opened the ticket up and ironically it within a day or two after the ticket being opened up it resolved itself. They always make sure the customer is happy.
4 years ago
Reply from SunPower
Hi Kayla, thank you for the amazing review you left us. We appreciate the feedback a lot it helps us know what aspects we need to improve on. At SunPower, we strive to always provide the best-in-class products and services to our customers. It brought us joy to hear about your overall experience with us. Feel free to contact us if there is an issue or concern we can address.
Jan. 24th, 2022
Verified Customer
Review Source
Mike London Lincoln, CA
My wife and I recently contracted with SunPower to install a solar system on our home and we are writing you on behalf of one of your outstanding employees, David E. We had considered solar for some time but frankly were nervous after having a previous large home improvement project suck the life out of us. We began this project by doing our thorough due diligence, researching companies and obtaining multiple estimates. After the first few interactions with other companies we had no relief from our concerns than before we began, then we met David. From our first online contact through the end of the project he was the one person we could always count on at SunPower. Beginning with the estimation process he was forthright and organized and SunPower was the only company who gave us an accurate estimate on the very first visit. On the day of the installation 2 hours had passed and no one had arrived to perform the installation. I called all the numbers I had at SunPower but no one responded. Even though we realized it was not David's responsibility, we called him and within minutes he had contacted us back. He then researched the issue and even contacted the lead installer Jony, who by the way was also excellent, and the installation was rescheduled for a few days later and completed promptly. We had a few other small issues regarding missing paperwork, completion of our 1000-dollar gift card which, not surprisingly, David handled it all quickly. My wife and I entered into our solar project with great apprehension but thanks to David we survived with our sanity intact and a great solar system. You have an outstanding employee in David E and we just wanted to let you know what a difference he made for us. Sincerely, Mike and Louise London
5 years ago
Reply from SunPower
Thank you for the amazing review it brought us joy reading it, Mike. David is a big asset to us we will surely pass this review on to him. Congrats on going solar and being part of the SunPower family. We hope ya'll enjoy your new system and save money. Our team is always ready to assist. Please contact us if you have any questions or concerns in the future. Thanks again for taking the time out and leaving us a stellar review.
Oct. 20th, 2021
Verified Customer
Review Source
Brad Thoms Redlands, CA
The entire SunPower team was professional, competent, and responsive at every step of the way. From the initial proposal put together by Mike S, to the application and permitting process (which Emma Stadler helped us navigate), to the site survey, installation, and inspection (coordinated by Danielle K), we were very impressed at how quickly everything moved along and how friendly and responsive the entire team was. My concerns on the installed system were addressed quickly and professionally by the installation crew (led by Darrell) prior to the permit inspection, and the entire system was online/producing power over a month before we expected! The system has operated going on 9 months now, and the performance has exceeded what was presented in the initial proposal. We love how the array blends into the house asthetics, and how the panel and conduit were installed in an unobtrusive spot right next to the main breaker panel. We have been asked by multiple neighbors about who did the work, and we happily respond "SunPower is the best!"
5 years ago
Reply from SunPower
Hi Brad, thanks for the wonderful review. We are happy to hear that you had a great experience with us getting your system installed and working by our team. We want to welcome you to the SunPower family and going solar. Please reach out to us for any needs or concerns in the future. Thank You!
Oct. 7th, 2021
Verified Customer
Review Source
Thomas Bakersfield, CA
I chose them because I wanted a local company and I felt like they were in the top three companies. I felt like with the quote it was the best combination of quality and service. All of them were very professional. From the initial salesman, who I dealt with through the entire process, to the installers, everybody was absolutely excellent. The communication is the best I have had with a contractor. Installation was slow, it took about two days, which is what was expected. Everything went as planned. They did a nice job. I feel like the product is the best on the market. It will save you money once you get it going.
5 years ago
Reply from SunPower
We are so glad to have you join the SunPower family and that you have had a quality experience throughout the entire process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.
Oct. 22nd, 2021
Verified Customer
Review Source
Bruce
Sun Power is quick at getting back to you. If there is an issue or question, they are very responsive. I've been extremely pleased with their technical support. When it came time for installation, they were thorough and told me exactly what they were going to do and what time they'd come. They were very efficient and I'm very happy with the results. I had a failed panel and it was a long process to get it replaced. The part had to come from California and it wasn't readily available. It took a while to come, so I wish they had some in stock. I'm very pleased overall with the product as well as the sales team that provided exactly what I asked for.
5 years ago
Verified Customer
Review Source
Cindy
The installation process was seamless. The customer service representative that was in charge of getting everything set up coordinated all the appointments and let me know if there were any delays or changes to the schedule. There were no issues during installation and I have no complaints. We had an issue that took awhile to get resolved. It took several phone calls before they sent someone out. I think everything took longer because of the pandemic, but they tested in a pretty timely manner. Whenever I call in to customer service, they answer my questions quickly and if they can't answer it they escalate it to someone who can. Each panel has its own sensor, so if one panel goes out the whole system doesn't shut down like with other companies. We've noticed a decrease in our electric bill, so I would recommend this company to anyone.
5 years ago
Verified Customer
Review Source
Grant Scheffer
I chose South Coast Solar from Columbia, SC because of the knowledge that Grant Scheffer shared with me during our consultation. Grant never tried to force me to accept any sales pitch. I was immediately impressed that Grant walked down the outside of my house to verify any shading; he looked in the attic to ensure the structure could support the panels and electrical wiring could be installed and looked at my outside electrical boxes. Grant told me about the cash rebate that the panel company was offering. Grant offered state laws and information that help you to understand that is process is taken very serious by the electrical companies and the government. There is a lot of paper work involved in this process, along with engineering drawing. Columbia is only 50 miles (1-hour drive) from me so they are closer to get to me if I need repairs or equipment upgrade. I had two other quotes also. Grant had the same 310-volt panels as the other two sales reps from Charleston, SC and they were asking $35,000 for the same brand panels with no cash rebate. South Coast Solar had the same panels for $24,000 with the end of the year cash rebate from the solar panel company. The other two Charleston based companies were so overpriced. I asked Grant is there other voltage of panels about any other panel and he said yes. There was a 410-volt panel for about $3,000 more. I wanted a quote for those panels and those are the panels I chose. South Coast Solar offered a 25-year warranty on the solar panels and the labor. Other companies did not. The Better Business Bureau had the company listed with a very good rating and any complaints were resolved. (No business is perfect and as long as your customer service can work to appeal the customer, I can work with that.) South Coast Solar from Columbia, SC sent three installers, Stevie, Bennett, Chris and Steve to my house on Feb. 28, 2020 to install my 9.02kw system, 22 SunPower 410AC modules with SunPower monitoring. These four young men did an excellent job. They involved me in the entire process and explained everything to me as they installed various components and equipment. I received a really good education on solar panels. These young men were very polite and respectful. They never deviated from the engineering drawing even when I told them I approved of relocating a few solar panels to the other end of the house on the back. These young men take this process serious and they work by the laws that keep them safe and employed. I was truly impressed that another Master Electrician, Steve, showed up around 12:30pm to verify and ensure the work of the electrician and his wiring was in code and correct.
6 years ago
Verified Customer
Review Source
MG
Amazing experience with California Solar. They are truly a professional, competent contractor. Exceeded all my expectations. Ellis was so easy to work with, very knowledgeable, knew his stuff, always helpful with the best follow- up customer service I have probably EVER received. The crew that installed our Solar were timely, neat and clean, reliable and hard working. I truly cannot say enough good things about this company. We have had many remodel projects and have never encountered such a well-run, start to finish operation. It went smoothly from start to finish, finished on-time and when we had questions, we always heard back from Ellis and California Solar in a timely manner. Not only is their work and product excellent their follow up and support after our system was up and running was super! A year after our system was installed Ellis called to check in and see how everything was working out for us. I have never experienced that type of customer service in the construction industry. They are a first rate company - hands down.
7 years ago
Reply from SunPower
Thank you, MG, for helping to change how our world is powered.
Mar. 1st, 2019
Verified Customer
Review Source
Cynthia San Diego, CA
All inclusive company that included the monitoring and It had good pricing and good customer service. It's cutting edge technology and it's pretty much the best that's available at this at this period of time. Installation went quickly and smoothly. They responded to me promptly and got back to me with appropriate information I needed to make decisions.
4 years ago
Reply from SunPower
We are so happy to see you satisfied with your purchase so far, Cynhia. Thank you for all the very kind words. Keep us updated on your experience with your new system. If there is any issues or questions you may, please contact us. We'd be more than happy to assist. Thanks again!
Apr. 20th, 2022
Verified Customer
Review Source
Terrance Edwards, IL
Their representative was the most knowledgeable of all of the people that I talked to and had come by and visited and he answered all of my questions and I appreciated that. Also the fact that it was all integrated so if I have a problem with one thing, the same company would be able to take care of every aspect of it. I did have a problem with it when it first came online, it was not reading right and in one phone call it was taken care of. They seem to have the best equipment out there, definitely not the cheapest but the best. The financing part went really smooth.
4 years ago
Reply from SunPower
We're delighted to read how happy you are with your system and service, Terrance. Thank you for helping us change the way our world is powered!
Apr. 20th, 2022
Verified Customer
Review Source
Stephen Porterville, CA
When they install the equipment I wish they would have taken a little more care on the clean up of a metal filing and things like that because I have a dog and animals. It went well. Very transparent of what the expectations were and how quickly things moves along, we expected them to be in a certain time frame in getting things installed and we were able to accelerate that process. The cost seems good and the understanding of the energy requirements were spot on.
4 years ago
Reply from SunPower
We appreciate your feedback and glad to read we were able to quickly install your system and amicably explain the energy requirements. Thank you for helping us change the way our world is powered
Apr. 20th, 2022
Verified Customer
Review Source
Ahmad Walizada
Great product, and reliable company. Sun paper panels are more resilient and produce more energy than other companies that I researched. Easy to understand app with a very comprehensive data about my system. Over all, very satisfied with the product. I wish I installed more panels since I didn't incorporate my latest electronic car purchases.
4 years ago
Reply from SunPower
Hi, we appreciate your fantastic feedback and SunPower success story! It's so delightful that the entire process, from installation to the convenience of our app, has exceeded your expectations. Thank you so much for this glowing recommendation and for helping us change how our world is powered!
Apr. 7th, 2022
Verified Customer
Review Source
Felix Winnetka, CA
I did a lot of research over a couple of years. I found sunpower offered the fastest equipment and offers services that has been proven over a long period of time. It is the most competitive. I got really good customer service in the beginning. After getting my panels it is a little more difficult getting people. My equipment has never failed to perform as expected. The installation process was very smooth. It was all explained to me and happened as explained. Due to covid they were short staffed but they acted immediately. My bill has dropped.
4 years ago
Reply from SunPower
Hi Felix, thanks for the amazing review you provided us about your experience. We are delighted to see you satisfied with the overall service and product. It's always a joy to hear that our customer power bills have dropped. Please don't hesitate to contact us about anything we can help with.
Feb. 21st, 2022
Verified Customer
Review Source
Michael San Antonio, TX
Sun Power was the right company because of the quality of their panels and it has a history of being reliable. I think they are the leaders in the solar panel industry. Most major companies use them. The installation process was very smooth. The workers knew how to install it. It works amazing. The customer service is top tier. It is a great company. I’ve recommended them to a lot of neighbors and friends.
4 years ago
Reply from SunPower
Hi Micheal, thanks for the glowing review. It brought us great joy to read all the great things you had to say about us. We at SunPower strive to provide our customers with the best service and product possible. If there are any issues or questions you may have, please contact us.
Feb. 21st, 2022
Verified Customer
Review Source
Greg Chadwick, IL
The gentleman that came to my house did a very good job selling it. I was happy with how he explained things. He did a lot of work for me because I am a little computer challenged. All of customer service has handled my questions well. I am happy with them. The bill was higher than what they said. The installers cleaned up after their mess. They didn’t leave anything behind.
4 years ago
Reply from SunPower
Hi Greg, thank you for taking out the time to leave us a review. We are delighted to see you received such great care from the salesman in explaining all information regarding the system and solar energy. We are sorry to hear that your bill was higher than expected. If this continues to happen, please contact us. So, we can look further into this matter and provide a resolution to the issue.
Feb. 21st, 2022
Verified Customer
Review Source
Samantha M Manteca, CA
Everytime I've had a question it's always been answered pretty quickly. Install went great, it took a little long but that's because a lot of people are getting to work. We signed the contract and we waited for permits and everything went as smooth as can be. Everything's working properly, we've only been up and running for about a month but everything is working well and properly. Everybody did a great job.
4 years ago
Reply from SunPower
Hi Samantha, reading your amazing review brought us joy reading it. Thank you for the very kind words it means a lot to us to see customers satisfied with our services and product. We are excited to hear that system is running with optimal power. Feel free to keep us updated and if there are any issues let us know. Thanks again!
Feb. 15th, 2022
Verified Customer
Review Source
Roger Waddell, AZ
Any time I've ever called they help me out and made the whole process easier. They took care of the permits and everything, the product management. It didn't take him long to get it all installed but the guys who install were professional and left the area clean and everything was all good. They're an excellent company to deal with, professional and literally no gimmicks and gave me the best price for best quality equipment.
4 years ago
Reply from SunPower
Roger, it was a real treat to read your review and feedback. We are overjoyed with your experience from start to finish and so happy to see how satisfied you are with your system. Thank you for helping us change the way our world is powered!
Feb. 15th, 2022
Verified Customer
Review Source
Sue Rocklin, CA
We only had one need to call customer service and it was immediately handled. They told us ahead of time what would happen step by step all the way through the process and it happened exactly as they said. We've had other equipment on a previous home and didn't have that kind of positive results that we have today. I'm pleased with the product I'm happy with everything.
4 years ago
Reply from SunPower
We appreciate the wonderful feedback and review, Sue. It was a joy to read how quickly and efficiently everything was handled. We hope you continue to reach out anytime you have a question in the future. Thank you for helping us change the way our world is powered!
Feb. 15th, 2022
Verified Customer
Review Source
Mark
It was expensive but I believe that we're going to get a substantial pay back on that system over the next you know fifteen twenty years so I think it was a very good investment for us. It went very smoothly exactly as expected and was done in no time. My questions are always answered promptly and I know when I need some information I can get it very quickly and easily.
4 years ago
Reply from SunPower
Mark, we sincerely appreciate your feedback, review, and trust in our product. It was a pleasure reading your excitement in regard to your solar future, and hope you continue to reach out in the future. Thank you for helping us change the way our world is powered!
Feb. 15th, 2022
Verified Customer
Review Source
Jeff Goodyear, AZ
It's been a great experience so far. It's just the best, I know that I shopped around and the warranties by making a manufacturing your own products they have better quality control and so far that reflects in the products overall output. It was seamless, it was one day in and out and the system was up and wasn't running but it was it was all installed so I was very impressed with the speed and instant installation. Very clean. They were all very attentive and they were able to fix my problem every time I've ever called they were able to address it and get it corrected almost immediately.
4 years ago
Reply from SunPower
Hi Jeff, thank you so much for leaving such an amazing review for us with useful feedback. At Sunpower, we aim to always provide the best-in-class service and products to our customers all over the world. It brings us joy to see us feel the same way we do. If there is anything we can help with in the future, please reach out.
Feb. 15th, 2022
Verified Customer
Review Source
Christopher Winchester, CA
They called back just to make sure everything was going good and it was installed correctly and if I have any issues we can reach out to them. I think they were they were installing for about two days, it went pretty easy and they didn't have any issues. Overall, excellent company. They did a good job and their customer service was good. I'm very pleased.
4 years ago
Reply from SunPower
Christopher, we appreciate the feedback. It is wonderful to read how exceptional your experience has been from beginning to end. We take pride in your customer service experiences and hope you continue to reach out in the future any time you have a question. Thank you for helping us change the way our world is powered!
Feb. 15th, 2022
Verified Customer
Review Source
Anonymous Las Vegas, NV
I think Sunpower is a great company, I can't recommend them highly enough. The amount of power that is produced seems to be excellent. I'm very pleased. The installer came and put everything up on the roof, he did a really great job and he was one that was recommended by Sunpower. I have no complaints whatsoever. Anytime I have a question or needed help Sunpower is there to help me. When our home was damaged Sunpower was really helpful in getting our system cleaned up and back online and working.
4 years ago
Reply from SunPower
Hello, we are so appreciative of your feedback and review. What a wonderful solar story. It is always a pleasure to read our clients' amazing production and installation experiences and yours is no exception. Thank you for helping us change the way our world is powered!
Feb. 15th, 2022
Verified Customer
Review Source
Art San Diego, CA
It was very speedy and and very professional. The follow ups after the installation was was done really fast and and we're looking forward to referring them to other friends and family. They use there high quality materials and we are very impressed with with the whole process. They were always there to keep us updated on the progress of the installation and the completion date of the installation.
4 years ago
Reply from SunPower
Hi Art, we are thankful for the amazing insight you provided to us about your experience with us. We are thrilled to see that the team was on top of everything and kept good communication with y'all regarding the whole process. Let us know in the future if there is something we can help with. Our team would be more than happy to assist you. Thanks again!
Feb. 15th, 2022
Verified Customer
Review Source
JoemarZ_0316Ort . Long Beach, NY
I'm quite happy with it. Installation was very smooth, they came on Friday they started they put up the steel rails but they couldn't do anything else and they work on some electricity and then it came on Monday and Tuesday and they finished on Tuesday and they connected me and it worked. I was very, very happy with them. I used aim power which is a local company and they were just superb in every way. They made commitments when they would come and they came on time they did everything professionally it was a pleasure working with them.
4 years ago
Reply from SunPower
We truly appreciate you taking the time out to provide us with wonderful feedback, Joemar.
It's great to see that you had a smooth experience with one of our authorized dealers and the installation process was a success with no issues. Please feel free to contact us if there are any needs we can assist with in the future. Thanks again!
It's great to see that you had a smooth experience with one of our authorized dealers and the installation process was a success with no issues. Please feel free to contact us if there are any needs we can assist with in the future. Thanks again!
Jan. 24th, 2022
Verified Customer
Review Source
Charles Oregon, IL
They answered my phone calls and answered all my questions. Salesman and electricians were all very good to work with, the electricians were awesome. The only issue I had is when they buried the wire underground, to me looks like crap but it doesn't affect function or anything. SO far it is producing very well. Every salesman and electrician and installer was very knowledgeable and did good work.
4 years ago
Reply from SunPower
Hi Charles, we appreciate you taking the time out to post a review. We are sorry to hear you had some issues with the buried wire. We are happy to see that your system is performing at an optimal level and the team members there were helpful. Please reach out if there is a need we can assist with down the line.
Jan. 24th, 2022
Verified Customer
Review Source
Larry Kingsland, TX
Absolutely smooth. Everybody came when they said they were going to be and everything got done. There's been a couple of things I've run into that still haven't been quite figured out but or working on it. They are a great group of folks to work with and even though we've been in the pandemic the guy's got in here and got everything done in a timely manner and addressed any issues that cropped up and I can't complain.
4 years ago
Reply from SunPower
Hi Larry, thank you for providing us with great feedback. We are glad to hear that you have enjoyed most of your experience so far with us. I apologize for the outstanding issues you are still having. Please let us know if we can assist further. Our team would be more than happy to assist.
Jan. 24th, 2022
Verified Customer
Review Source
Anonymous
I think it's doing a fine job. The installation process was fantastic and when they came they had a plan and we had a discussion as to my thoughts on the plan and we came to a compromise and they were more than happy to to listen to to my needs and desires. I've had it for about a year. and I haven't had any problems. I think it's a company that's worth while dealing with this and I like their rebates like there is standard for customers and hopefully I can continue to to recommend other people to some fellow and for some benefits for some rebates.
4 years ago
Reply from SunPower
Thank you for the amazing review and feedback. We are happy to see that your first year has gone great so far with your new system. It brings us joy to see customers satisfied with their panels and it's delivering the benefits expected from the product. If there are any questions or concerns you may have later on, please contact us.
Jan. 24th, 2022
Verified Customer
Review Source
Michael La Mirada, CA
Like that it is an American company. The product is made in the United states. They are good with customer service. All my questions were an answered. I was basically given an education on solar power. It took longer than expected but it went smoothly. I like that is still provides power on a cloudy day. It makes a difference. I am happy to recommend them.
4 years ago
Reply from SunPower
Michael, we appreciate the kind review and wonderful feedback. We are so happy to hear you were able to learn more about solar while joining our solar family. We're ecstatic you would recommend us in the future and thank you for helping us change the way our world is powered!
Jan. 20th, 2022
Verified Customer
Review Source
Joe Argyle, TX
So far I've been very pleased. They have been very responsive. I've had a couple of issues and customer service was quick to look into it and solve the problems. Installation was very smooth. The guys were very efficient. They cleaned up after themselves and did a great job. The equipment is functioning correctly. It is doing what it is supposed to and saving me money on my utility bill.
4 years ago
Reply from SunPower
What an excellent review! We are so happy to hear of your savings and satisfaction with our products. Here at SunPower, we stand behind our product and customer service. We are always here to listen and assist and just a call, message, or email away. Thanks for helping us change how our world is powered!
Jan. 20th, 2022
Verified Customer
Review Source
Anonymous Farmingville, NY
The manager that I worked with saw the project from the beginning to end and if he wasn't available at the time he got right back to me. It was very convenient the way he just really controls everything witout too much interventions and he took care of whatever difficulties there were. They did a good job. They went basically above and beyond to get the system installed. I've been getting almost a hundred percent power since it's been installed.
4 years ago
Reply from SunPower
We are so happy to see that our teams were able to go above and beyond your expectations. Thank you for taking the time to leave feedback and a review. Congratulations on going solar, and thank you for helping us change the way our world is powered!
Dec. 21st, 2021
Verified Customer
Review Source
Jermaine Antioch, CA
Best solar company on the market. Absolutely zero issues with install and then generate more power. They came out and installed the panels in a very clean and efficient manner. They made sure they clean up after they left. They were very communicative, letting us know the process, taking care of all of our concerns and needs all the way through installation.
4 years ago
Reply from SunPower
It has been a delight to read your review, and feedback, Jermaine. It is also wonderful to see your system is operating so efficiently, and how amicable your experience with our service teams has been. Congratulations on going solar and helping us change the way our world is powered!
Dec. 21st, 2021
Verified Customer
Review Source
Janki Woodhaven, NY
I highly recommend SunPower to people was looking for a solar panel installation. From start to finish they were very helpful, they answered all my questions and they were very helpful in any concern that I had. They've been making decent output. It went smoothly, the installation took less than about 5 to 6 hours. The guy was very professional and did a very good job.
4 years ago
Reply from SunPower
Janki, we really appreciate the review, feedback, and recommendation. It is terrific to read about your amicable service experience and hope you will reach out in the future with any further questions or feedback. Thank you for helping us change the way our world is powered!
Dec. 21st, 2021
Verified Customer
Review Source
Julio C Brentwood, CA
Any questions I had they were always there and if they don't answer they always give me a call back within a reasonable amount of time. It was fairly simple, more than anything it was just waiting for approval for the permit and all that, everything was pretty straightforward. I haven't had any issues with it. Overall great experience with the team and the equipment.
4 years ago
Reply from SunPower
It was a treat to read your review, Julio! It is wonderful to see how satisfied you are with our product and service. Send us a message any time you have any further questions or concerns as we would be love to assist. Thank you for helping us change the way our world is powered!
Dec. 21st, 2021
Verified Customer
Review Source
Ilene Pacific Palisades, CA
I'm very happy with them and I've recommended them to other people. When I've had problems I've called them and they come out and help me with the system. They did good work, I'm really happy with it. It seems to be excellent, performing well. The process was pretty easy, we had an initial set up on our garage and then we called them back to do it on the top roof.
4 years ago
Reply from SunPower
It is great to hear how satisfied you are with our service teams and your system, Ilene. We sincerely appreciate the review, as well as your feedback. Thank you for helping us change the way our world is powered!
Dec. 21st, 2021
Verified Customer
Review Source
Glenn Sun City West, AZ
They told me it might take two days, was completed in one day and the crew was fantastic and it was up and running. They were a little bit pricey compared to some of the others but with the rebate I guess that was ultimately comparable. At every step I received information confirmation emails and told me exactly what was going on with the delays were if there were some from the city, so on and so forth.
4 years ago
Reply from SunPower
We are thrilled to see how happy you are with your system and how quick the installation process was for you, Glenn. We sincerely appreciate your review and feedback and would like to thank you for helping us change the way our world is powered!
Dec. 21st, 2021
Verified Customer
Review Source
Mary Round Rock, TX
Sometimes it takes a little longer for someone to get back to me when I have a question about something but other than that they have been really great. They are very personable and helpful. I like that I can watch how much energy I am getting from the panels on the app. They were very efficient getting it installed. I am looking forward to years of saving with them.
4 years ago
Reply from SunPower
Hi Mary, we appreciate the kind words; it brought us joy to read your review. Your feedback is essential to us in improving our services. We are so happy to hear that you are saving money and receiving clean energy. Please reach out to us if any questions or concerns in the future. We'd be more than happy to assist you. Thank you for taking the time out to post a review.
Dec. 17th, 2021
Verified Customer
Review Source
Mark San Francisco, CA
We're very pleased with every aspect of what sunpower did. They did what we wanted to do. Customer service is very professional and excellent. Our roof is complicated because it is covered with stones. There were lots of things that needed to be picked up and put back into place and the results were superb. They really worked with us more that expected. It has a reputation for being top quality.
4 years ago
Reply from SunPower
Hi Mark, we are thrilled to read your SunPower success story! We pride ourselves on our customer service and are delighted that we could exceed your expectations. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.
Dec. 17th, 2021
Verified Customer
Review Source
Ruben Porterville, CA
I liked the way they came out and explained it to me in my initial dealing with them. They worked with me on the cost. I've had it for over a year now and we've really liked it. We have had no problems. I wish I would have done it a long time ago. The staff that installed it was nice and respectful and polite. They did a good job. They even cleaned up after themselves. We haven't needed much customer service but when we do they are right on it.
4 years ago
Reply from SunPower
Ruben, it was delightful reading your exceptional review and feedback. We are so happy to hear your expectations were met or exceeded every step of the way, and that you are satisfied with the system and production. Thank you for helping us change the way our world is powered!
Dec. 17th, 2021
Verified Customer
Review Source
Anonymous Bakersfield, CA
I would totally recommend Sun Power to anyone interest in solar. They are very friendly and very informative. They seem very customer based. They always made sure I knew what was going on. No one came on site without speaking to me on some level to keep me informed. The claims they make about their product have come true as my bill down to zero and they are proving me with a credit.
4 years ago
Reply from SunPower
It is wonderful to read your review and see how well you were treated by our team. We sincerely appreciate the recommendation and hope you pass along the news to your friends and family. Congratulations on going solar and saving money while helping us change the way our world is powered.
Dec. 17th, 2021
Verified Customer
Review Source
Jason Los Angeles, CA
They're a big company with a lot of financial backing. The consultant was fantastic. She was easy to understand and explained things better than other sellers. They kept me up to date on everything that was going on. If there was an issue, they fixed it right it away. We had a problem with the inspection and they took care of resolving it and getting it reinspected. It was very organized. It works like it is supposed to. We are getting the power we are supposed to.
4 years ago
Reply from SunPower
Hi Jason, We are overwhelmed with joy to join our SunPower family. Thank you for the phenomenal feedback; it is nice to hear that you had a great experience with the sales team, and they provided excellent support. We are glad that see that the issues you were having before are resolved now. If you have any needs in the future, please reach out to us for help. Thank you!
Dec. 17th, 2021
Verified Customer
Review Source
Bart South Jordan, UT
Its succeeding my expectations right now with how much power I am producing. Installation was kind of slow, the parts that were promised could be in quicker and just kind of took a little extra time to get it all set up. I am having a hard time getting a hold of my sales rep who promised me some incentive and he's not returning my emails or anything like that so that's kind of disheartening to me right now. Before he was right on top of things and now I've spent three emails to many has no response to me.
4 years ago
Reply from SunPower
Hi Bart, we really appreciate the feedback and review. We want to help get you back in touch with a rep and remedy this situation. If you could send us a direct message with your contact information we will open a new case for you and reach out as soon as possible. Thank you for helping us change the way our world is powered.
Nov. 16th, 2021
Verified Customer
Review Source
Richard Bloom Lewisville, NC
SunPower delivers what it promises. I'm getting the KwH I expected and have had no issues with the panels of the inter-connect with the utility company. Since the panels have been operational just under 3 months it's hard to tell my exact savings, but so far I've paid less than 15% of what I would have paid without solar panels. The panels look good on my roof. If you want to track your savings SunPower has a great app and website, and downloadable spreadsheets showing the solar power produced and your usage which nets out to what you either imported or exported from/to the utility company.
4 years ago
Reply from SunPower
Thanks for taking the time out to post a review, Richard. We are glad you choose us as your solar energy provider. It brings us joy to see the difference that panels are making in helping you save money and the benefits it's providing. We want to welcome you to the SunPower family. Please contact us for any needs we can assist you with in the future. Our team is always ready to help.
Nov. 8th, 2021
Verified Customer
Review Source
Anonymous Thornton, CO
My sales person made me feel comfortable with my choice. They were not pushy, which made me chose this company. They were also upfront and honest. Customer service is really good. I was always informed what the next part of the process was. All the installers were very professional, courteous, and friendly. The equipment is the most top of the line we could have gotten for our budget.
5 years ago
Reply from SunPower
So happy to read your review! It always brings a smile to our faces to see a client's experience from their first meeting all the way through the installation process be as exceptional as yours. We don't take customer service lightly and strive for excellence. We trust and believe in our product and appreciate your confidence in SunPower. Thank you for helping us change the way the world is powered!
Oct. 20th, 2021
Verified Customer
Review Source
Shiloh Sun City, CA
Didn’t go as quickly as I would have liked but I am glad it is done. It took a long time for the permitting to get taken care of. It is probably going to happen no matter who you go with. I think it is the city. My installer was my cousin. He stands behind the panels. I trust them. I am happy with the installation. The loan was a little more than I would have liked.
5 years ago
Reply from SunPower
Shiloh, thank you for your feedback. We sincerely appreciate your understanding during the permitting process and do apologize that it could not be quicker. We value your time, and opinion and will consider your feedback for future procedures. That is so neat that your cousin installed your system, and just like him, we stand by the panels as well. Let us know if you have any further questions, or please reach out in the future if that changes. Thank you for choosing SunPower.
Oct. 20th, 2021
Verified Customer
Review Source
Yaritza Fitchburg, MA
So far it is doing what is should be doing. I haven’t had any issues. I think it is working great. It took a little longer than I wanted to install it. There were a few issues. The company that did the installation didn’t do everything to code so they had to come back multiple times so it took like two months before the system could be turned on. Customer service is good about answering me for whatever I need.
5 years ago
Reply from SunPower
Hi Yartiza, we apologize for the delays and issues you had during the installation. We appreciate the positive feedback it is good to see that your questions were answered. If you ever have any needs in the future please feel free to contact us. Thanks again.
Oct. 20th, 2021
Verified Customer
Review Source
Chuck Lewis Tustin, CA
Excellent overall experience--from planning through finished product, they did a great job. They designed a system to meet my needs and installed the panels in a way that is very pleasing. Unlike many solar systems where the tracks are sticking out from the edges and pipes are all over the roof, Sunpower delivers a super tight install. The system is delivering excellent results and we are very pleased.
5 years ago
Reply from SunPower
Hi Chuck, we so happy to see that you are expectations were met and the installation process went smoothly. Thank you for the wonderful review we enjoyed reading it. Enjoy your new system!
Oct. 12th, 2021
Verified Customer
Review Source
Backy Mission Viejo, CA
Our neighbor referred them because they were happy with them. We also researched and found they have the best equipment. It is easy to use. We did have an issue where the reporting wasn't correct at first but they came out in about a week and made sure everything was reporting correctly. I thought it was great that they responded right away. I am pleased.
5 years ago
Reply from SunPower
Glad to hear you are happy with your system, Backy! It is always nice to see our customer service team quickly handling a client's needs just like how they handled your reporting issue. We hope you hold us to that standard and continue to report issues. Thank you for the kind review, and for helping change the way the world is powered!
Oct. 16th, 2021
