SunPower: Read 2,843 User Reviews From Real Homeowners

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Verified Customer

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Eric Bradley

Sunpower has one of the best panels on the market today. The panels i had put on my roof are working great. The problem i have is with the monitoring. My system was upgraded on march 16th without my knowlege and my system stopped reporting to the monitoring website. When I reported that I could not check my system I was told that a new firmware was installed and I needed to power cycle the pvs6 component and that should fix the issue. I was also told that I needed to create a new login on the new website to see the monitoring system. I created the new account and installed the app on my phone. I do not like this new monitoring website or system. I can not see that any new information and the site is constanly not allowing me to sign in. The old site was always available and I could see everything on the first page. I would like to see the per panel stats to see how each one is working not just the total system output. To sum up I like the solar system but I dislike the monitoring and customer support.

6 years ago Edited September 14, 2021

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Chuck Tehachapi, CA

The staff is always available to keep me in the loop. They always acted very professional whenever I was dealing with him. I think we've got the premium panels that are currently available the wifi connectivity as far as keeping me abreast of how the system is functioning is very easy to use and usually all the feedback that I need regarding the status of the entire system and separate fee from the generate unit that give me updates as needed.

4 years ago

Reply from SunPower

Hi Chuck, thank you for providing us with your feedback. We are happy to see that you made the right choice to go with our premium quality panels that have the best-in-class design and performance. We hope the system continues to deliver excellent results, please contact us if there are any issues in the future. Our team would be more than happy to assist. Thanks again!

Jan. 24th, 2022

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Chris Garden City, MO

I would highly recommend them. They seem to be one of the more reputable companies. I also liked that they are based out of Kansas City. I find them to be professional. They go above and beyond. I do wish they would call me instead of doing it all over email. Overall I am satisfied with the product. The installation process very quick. I am a bit of a perfectionist so I don't like the wire hanging underneath it and that it went over my roof. They have corrected a majority of that. Everything has worked the way they told me.

4 years ago

Reply from SunPower

Hi Chris, thank you for the stellar review. It brought us joy to see that you were satisfied with the service. Congrats on going solar and being part of the SunPower Family. If you ever have issues or questions in the future don't hesitate to contact us. Our team is always ready to assist.

Oct. 25th, 2021

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Michael Sean Washburn San Antonio, TX

The panels that I got are absolutely fantastic. I'm producing more power than I consumer right now and it will help so much having these credits for when the summer really starts to crank up. The installers that came out were professional and courteous. The sales team was knowledgeable and professional as well. Every concern that I have had so far has been addressed quickly, except for one. The app doesn't work properly. I have emailed about it and thus far only been given lip service as to it being fixed.

5 years ago

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Nicole Rubin Portola Valley, CA

It is hard to distinguish between SunPower and Cobalt who installed the system but my Sunpower app says my solar is not working, which I don't think is correct. I think there needs to be more done at the completion of a project to make sure the owner and investor understands the system, how it works, what settings they need to change with PGE and what all of the monitoring information means.

5 years ago

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K Ehrenhardt Eureka, IL

So far the system is operating fine. I had one day when the light on the inverter control panel was red instead of cyan. It corrected itself. It occurred before moving into the the new home so I didn't have internet access yet so I couldn't check the status on line. Which is my one complaint, the system doesn't provide a means to see how each panel is doing, it just provides the overall power capability, not at the panel level.

5 years ago

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Siaki and Donna Fa'ainuinu

Hats off to Michael F, great sales rep. - great response time - very knowledgeable. SunPower Eco Solar - great company! They worked efficiently to ensure us that the total system would be completely installed before the end of 2019. Great communication from the office admin. secretary, Colleen. Workers did a great job! They took care of putting away everything and cleaning up all the rubbish too! Installation workers as well as the office staff were so respectful and willing to help with our concerns and questions.

6 years ago

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Michael Press

The sales people, installers and support person did an outstanding job however the quality of the staff that handled our payment was far from excellent - Twice we were told that checks were not received when we had notification that, in fact, they had been. This has caused us to have to go through considerable effort to provide evidence that the checks were cashed. On the first check Sunpower discovered their mistake, don't know yet about the second.

6 years ago

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Jeff & Kim Lumia Wolcott, CT

Installation was excellent and project planning one issue was the system wasn't working for 60 days whereby we were not receiving Dara and information took us a few times to get this resolved had to escalate system was installed without the right device and Sunpower didn't notify us we notified them

4 years ago

Reply from SunPower

Jeff and Kim, we are happy to hear your installation went well and apologize for any inconvenience. Though we are glad your issues appear to be resolved, we would be happy to look into any prior and remaining issues or questions further. Send us a private message with your account details and we will be delighted to further evaluate the situation on your behalf. Thank you for helping us change the way our world is powered!

Mar. 16th, 2022

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Kathleen Ivins, UT

Fairly responsive to my inquiries. They got the job done in one day, but there was one accident where a guy did some damage to our ceiling, so it got mostly repaired but it never got painted so I I'm gonna have to go paint the ceiling.

4 years ago

Reply from SunPower

Kathleen, we appreciate the review and apologize for any inconvenience. We are pleased they were able to repair your roof. If you would like us to follow up, please send us a private message with your contact and account information and we would be happy to assign you an Executive Support Specialist to review your account and reach out. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Hasani Walden, NY

Our customer service is great. What was explained to me was one of the better systems up there. Installation went very smoothly and effortless and everyone was very professional. They've gotten back to me in a timely fashion.

4 years ago

Reply from SunPower

We are thrilled to hear that you received excellent service from our team, Hasani. SunPower, appreciates you leaving a review and sharing your experience with us. Let us know how we can help you down the line if there is an inquiry we can take care of.

Feb. 15th, 2022

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Jill Oceanside, CA

Very hard to reach people, they never answer their phones. And it takes at least a couple of days to get a call back so if you have a an urgent problem you're stuck. Install went very well, it was smooth. but took longer than I wanted it to.

4 years ago

Reply from SunPower

Jill, it was fantastic to read your installation went well. We are, however, saddened your experience with contacting our team over the phone has been an issue. If you would like to speak with someone send us a direct message with your contact and account information. We would be happy to assign you an Executive Support Specialist to handle any issues and answer any questions you may still have. We appreciate the feedback and look forward to speaking with you further. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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David San Francisco, CA

The phone app could be improved. It doesn't read accurately sometimes. Installation went very well and the panels are working. The laws in California might be changing on how much money we get for selling our power to the grid.

4 years ago

Reply from SunPower

Hi David, we apologize that our app does not meet your expectations. Your feedback is essential to us in improving our services. It's great to hear that the installation service went smoothly. We hope you enjoy your new SunPower system. Please reach out to us if any questions or concerns in the future. Our team is always ready to help.

Dec. 17th, 2021

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Leslie Rahway, NJ

It's the same value as everything as everything else since it is more expensive than others but you get more wattage. I am happy with what it covers. I think customer service. The communication it the best part of the process. There was a mix up with the contractors with the installation.

4 years ago

Reply from SunPower

Hi Leslie, we appreciate the feedback it means a lot to us. It's great to see you happy with your purchase and your expectations are being met so far. Please don't hesitate to contact us if there is something we can help you with later on. Thanks again!

Nov. 16th, 2021

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Don Fraser Belton, TX

Very informative, and good product at this point. We're still waiting for our battery installation, which probably will not be installed until December at best. The solar panels are generating power very well, and we look forward to being able to have the battery back-up.

5 years ago

Reply from SunPower

Glad to see you satisfied with our product, Don. We do apologize for the wait on your battery installation and hope you reach out if it is not aligning with your expectations. You can always send us a private message with your contact information and we would be happy to have an Executive Support Specialist reach out to you. Thank you for the kind review, and for helping us change the way our world is powered!

Oct. 20th, 2021

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Stephen Colfax, IL

If anyone asked me about it, I would recommend this solar system. There is always room for improvement but it has reduced my electricity bill and customer service is great though it can be difficult getting in contact with someone since it was installed.

5 years ago

Reply from SunPower

We appreciate the feedback, Stephen. We are glad your system is lowering your electric bill, and hope you continue to reach out to us with questions in the future. Let us know if you are still having issues contacting a team member and we will be happy to help get you connected. Thanks for helping us change how our world is powered!

Oct. 16th, 2021

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Mike Henderson, NV

It seems like it's producing what it should be producing, it looks like it's going to save a managing so. They didn't really keep you involved in the process of when they were going to install things, like the schedule you have to wait and call to figure out when stuff is going to be installed. There was no schedule provided for me.

5 years ago

Reply from SunPower

Hi Mike, we appreciate the review and apologize for any inconvenience during the installation process. If you have any further questions or concerns please reach out, and we will be more than happy to assist you. Thank you for helping us change the way our world is powered!

Oct. 26th, 2021

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Verified Customer

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ERIC RIDDLE Clarendon, TX

Freedom Solar instatlled the system, and I have had continuous 'problem' with electric provider (Coop) because they 'weren't informed' other than I would e connecting to them with panels. If this is going to be seamless, someone needs to get the bumps out of the road. The system seems to work fine, but other issues have given me HEARTACHE..

5 years ago

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James Corona, CA

Customer service is alright, there were times I had to find information on my own rather than from them. Installation went fine and the schedule they gave me is accurate. They're not cheap by any means, but I hope the quality is up to par.

5 years ago

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Verified Customer

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David Cathedral City, CA

SunPower has been good at getting back to me and my problems. The panels had a problem with putting out energy for the first few months, but they sent me some compensation for that. The installation was excellent and so far I'm impressed with them.

5 years ago

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Tamara Napa, CA

Excellent sale experience. Love having solar. It was a seamless moving from PG&E to solar. One star knocked off due to installation issues that were difficult, but sunpower did what they could to remedy the issues after the fact.

5 years ago

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Dennis Gregg Schenectady, NY

So far so good but we just got things set up so we do not have an answer for this yet. We loved working with Gary. He was always there for and questions or concerns. So we started using our solar about 1 month ago or so. This is what we can say as of now.

5 years ago

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Jeffrey Gotta Middletown, CT

Very satisfied with the process from sales to final product and performance. The only issue I have is that I’m still waiting for the reimbursement check. I submitted the coupon for it back in November and the panels have been operational since December.

5 years ago

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Andy Lincoln, IL

The installation guys did a great job and were very quick and professional. It seems to be working great, I get a lot of power from the number of panels put up. My only issue is that I don't get a very quick response back on my questions about your app.

5 years ago

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Gregory Tooele, UT

I don't have problems with the company but I don't think I'm putting out enough power. I still get what I would consider an electric bill and I still pay so it's not with the service or the company it's probably the product that I'm a little concerned about.

5 years ago

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John Spencer Boulder, CO

Installation went very smoothly and we are now generating power. Turn-on was unnecessarily delayed by a few weeks due to lost paperwork. Performance with partial shading is worse than expected- loosing 80% of power with 25% snow cover

5 years ago

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Jessica B

They were quick to get me up and running in all aspects and product is performing as advertised - I am happy with it, Howevere, there was some mis-communications (internally in SunPower) requiring my nedging; also they seem a little slow incontacting referrals I gave them

6 years ago

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Jay Yuschak Bristol, CT

I wish someone told me that getting a new roof would put a ton of debris into my finished attic. And now after panels I’m being charged more on my next ever source bill then the last. And my rep didn’t get back to me when I texted him a question.

6 years ago Edited September 14, 2021

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Ken Moazes - Solar Five

My experience has been very good. I'm pleased with everything overall. My only shortcoming is knowing exactly what is happening next. Somekind of check list with some timeline expectations would prevent me from worrying if I left something out. Simple but it would really help.

6 years ago

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LuAnn Hanning

I have. Requested my tax forms for over a month now and I still have not received it please I have an appointment on Friday I need it by tomorrow I mean how long does it take to get my tax form to mr. PLEASE get me my tax forms ASAP

6 years ago

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Anonymous

Great product, almost great service. We had to call them a couple of times to get an update on our project. I felt like if we had not done that, the install would have taken longer. They were very receptive to our concerns and made it right immediately. I would work with them again.

6 years ago

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Garth Nicolson

I love my solar system, but I have NEVER RECEIVED a report on its electrical production. They keep sending me a report for a property in another location about 50 miles away. I complained, but they never fixed the problem, so I have NEVER received an accurate report.

6 years ago

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Tori Fresno, CA

From my experience so far the panels themselves have done their job. Sunpower, the company is difficult to get a hold of. The distributor who did the install closed their doors, so I lost the warranty for my roof. I'd like to get my panels cleaned, and have been reaching out to Sunpower. I feel abandoned. Lol

6 years ago

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Marta

The original order included the battery, but the installation of the panels didn't take this into account. Therefore, when it came time to install the battery, a lot of extra electrical work needed to be done. This wouldn't have been necessary if Tim, the sales person, ensured that all parties were on the same page.

6 years ago

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Morey

All the people the came to our home from site survey to installation and cleanup were polite and professional. It's really too soon to discuss value until we have had the system in place for a couple of years. Upon completion I had difficulty getting promised documents. I finally succeeded in getting a link where I could printout a copy.

6 years ago

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Joseph Catalano Orlando, FL

I gave them a 4 bc everything was great and solar system is awesome, however my ceiling was damaged during the install and survey and its been 2 months since they installed the solar and my ceiling is still NOT repaired!!!

4 years ago

Reply from SunPower

Joseph, we appreciate the review and feedback. We would be happy to look further into your ceiling issue if you would send us a private message with your account and contact information. We look forward to hearing from you and thank you for helping us change the way our world is powered!

Mar. 30th, 2022

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Tina Caliga Fort Worth, TX

The overall experience was good and the solar panels are producing well. There were some slow points in the lead up to installation. There was one problem with the electric box installation that was fixed after 2 months.

4 years ago

Reply from SunPower

Hi Tina, thanks for the feedback it helps us out a lot. We are sorry to hear that there was an issue and delay during the installation process. It's delightful to see that you are enjoying the panels so far. Please feel free to contact us if there is a question or concern we can take care of.

Mar. 16th, 2022

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Clare Apache Junction, AZ

Customer service is pretty good. If I have any questions I call up and get an answer right away so that works out. It is heavily constructed and everything seems to work fine.

4 years ago

Reply from SunPower

Hi Clare, thank you very much for the kind words. We are happy to see that your customer experience with our representatives has gone great for all the times you called. Please don't ever hesitate to contact us for any issues or concerns.

Feb. 15th, 2022

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Ronald Sailor Saint Augustine, FL

I would have rated Sun Power a five except for the monitor being inaccurate for about a month now. The engineer fixed it again about four days ago and I still am not sure it is reporting accurately.

4 years ago

Reply from SunPower

Hi Ronald, we apologize that you had a monitoring issue. Your feedback is essential to us in improving our services, and we would be more than happy to look into this more. When you have a moment, please send us a private message with your contact details, and we will have an Executive Support Specialist contact you. Our team is always ready to help.

Jan. 25th, 2022

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John Eakins

Great to work with but never got an answer about why the new app told me I had a problem. You just made it so that it didn't tell me there is a problem.

4 years ago Edited November 29, 2021

Reply from SunPower

Thanks for taking the time out to post a review, John. I am glad that you enjoyed the sales and installation process. We apologize for the issue you had with the app it's a relief to see the issue has been resolved. Thanks again for the feedback it means a lot to us. Please reach out to us if there is anything that comes up that we can assist with.

Nov. 29th, 2021

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Diana dL Fresno, CA

I would have given a 5, but my only thought is I do wish they had a cheaper cleaning service. After you get your solar, you're on your own for cleaning. And just washing them down with a hose does not seem sufficient.

4 years ago

Reply from SunPower

Thanks for the feedback we will pass this on to our team. We hope you are enjoying your system if there are any issues that occur please contact us. We are always here to assist. Thanks again!

Nov. 1st, 2021

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Verified Customer

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Keith Williamsburg, VA

Everybody had been nice and explained things well. I got a discount through my company. I am still waiting for my panels to be inspected. It seems to take a long time to get that done.

5 years ago

Reply from SunPower

Hi Keith, thank you for the review. It is nice to see the team was able to explain everything to you comprehensively. We apologize for the wait in regards to your inspection, if it is taking longer than initially expected we would be happy to look further into this for you. Please reach out with your personal information in a private message and we will open a case with an Executive Support Specialist on your behalf. We value and appreciate your time, and look forward to hearing back. Thank you for choosing SunPower.

Oct. 20th, 2021

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Robert Calabrese Palm Coast, FL

When a case is opened and you call for update you can only get to the customer service rep in a call center. You cannot directly communicate with tech. It took more than 21 days to resolve isdue

5 years ago

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Jon Livermore, CA

I got quotes from 3 different solar companies and SunPower won among them for their reputation and great warranty. The installation went well and I'm very happy with the panels and system we bought.

5 years ago

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Charles Tesler Amagansett, NY

Good and reliable company. The technicians who installed the system were knowledgeable and respected me and my home. Generally a nice group of people to work with from sales to completion of my solar system.

5 years ago

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John

Installation went fine with no problems. The only issue I had was that the sales representative that sold them to me said they were not going to replace some of my original solar panels.

5 years ago

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James L Holder

Solar panels are performing as promised. Freedom Solar Power installed the panels and the installation was on time and trouble-free. The SunPower warranty provides confidence in the product and a secure feeling.

5 years ago

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robert lawrence

I just found the communication between Summit Solar, SunPower, and ComEd very poor. In the end it will be fine, but due to the poor communication we are now going to get bill for a 3 month lump sum. That kinda stings.

6 years ago

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Jen San Diego, CA

Excellent customer service and professional but O would have liked to have been informed about the issue with having to pay for Lein Removals on the solar every time I refinance on the Solar

6 years ago

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Don Lori White City, OR

System is proving to provide as much power as promised. However, the inverter sensitivity to Hz fluctuations needs to be more tunable to match Tesla Powerwall feedback conventions.

6 years ago

SunPower Reviews

Summary of Reviews