SunPower Reviews

I chose SunPower because of it high ratings and reports of its products. Of course, I had no direct contact with SunPower itself, but with the installer who offered the SunPower products. That company was Mirasol Fafco Solar. From Brian who explaned their program to me to the office staff who coordinated the installations scheduling and the men who did the actual install were carefull and detailed in their work, friendly, patient and knowledgeable. I recently had a follow up for a minor tweak I needed. Joe came out the next day and diagnosed and fixed the problem. He didn't stop there. He checked out the rest of the systems and patiently explained how the systems worked and what I needed to know about taking care of the various parts and making adjustments. I gave SunPower five stars not only for their great products, but for having the good sense to use professional installers like Mirasol.

I have looked into solar a few times over the past few years and no one was ever able to design a system that made financial sense for me and my house. We don’t use a lot of electricity but PG&E still sent warning letters about overuse and continued to raise my rates. Dan S and Smart Energy Brokers looked at 4 different companies and eventually I chose SUNPOWER for their quality product and all-inclusive 25-year warranty. Dan made the process simple, handling all of the paperwork and scheduling and SUNPOWER’s teams were magnificent, especially the guys who installed the system. I couldn’t have asked for a better experience.

I have looked into solar a few times over the past few years and no one was ever able to design a system that made financial sense for me and my house. We don’t use a lot of electricity but PG&E still sent warning letters about overuse and continued to raise my rates. Dan S and Smart Energy Brokers looked at 4 different companies and eventually I chose SUNPOWER for their quality product and all-inclusive 25-year warranty. Dan made the process simple, handling all of the paperwork and scheduling and SUNPOWER’s teams were magnificent, especially the guys who installed the system. I couldn’t have asked for a better experience.

Great care in assessing and positioning an optimal system for my historic energy consumption. I live in a large house that uses a lot of energy so my system is big and was built to 26 kV. It has designed to approximately cover most months except the hottest summer months providing about 83% of my yearly consumption. It has been in place now for going on 3 years and it has replaced 87% of my energy use. Great company, great professional install (very important this). During extreme cold days in Texas, when it was cold and clear, I was putting energy back into the grid. True it was a big outlay to get it in place. The tax credits and rebates at the time made it feasible. Now we look forward to low energy bills time forward. It is like we are living in a studio apartment and a few months, with no utility cost at all! Down the road, when we all move to electric cars I might consider expanding the system to include (some hopefully cheaper) battery backup, a few more panels, and go completely off the grid and drive for free!

We just moved into a home with solar panels. We took over the lease. I have no idea how to manage my consumption of energy. A very professional woman named Yellow provided me with a great client experience. Yellow was able to explain my electric bill, how the panels work and finally how to use the dashboard to make an educated decision on when I would run all my appliances. Yellow helped to make sure I could understand all of these things and talked with me till I was comfortable in my newly gained knowledge on SunPower solar panels. Yellow, thank you so much for your stellar approach and teaching skills. The education you gave me has put me at ease. You are amazing !!!

We went with SunPower because they had the highest rating for quality and performance and due to the limited area on our roof, their higher efficiency panels worked perfectly. We were a little nervous when the panels started producing 28% less energy than they should have produced, but after some time, SunPower stood behind their products and replaced 21 of the 25 defective microinverters and even though payment for lost power is not covered under the warranty, they came through and compensated us above and beyond what we were asking! Very impressive! So far they have proven that they do stand behind their products.

I bought my new home, it's a model home. I was told everything works... but when I moved in, it was not working... along with some other hassles. Long story short, found out our solar didn't work at all and something had malfunction. SunPower sent 3 people at 3 different time to try to fix it... I literally wanted to knock one star off of this because of that... because I felt kind that wasted some of my time. When they couldn't identify the root cause, they went their way out to give me a new system. The customer service rep followed up with me constantly at every month since then to tell me the status of where things were. It is good that I don't have to call them. For this, they got their one star back. Depending on how things go once my new system arrives, we'll determine my overall review. For now, 5 stars for the constant updates.

My sales rep was well informed, professional and thorough in his energy saving information. In my experience here in Florida, solar energy is the way to go in the future. However, to have solar without a backup battery kind of defeats the purpose of still being connected to the power company. We have hurricanes, loss of power, severe storms, loss of power, antiquated infrastructure, loss of power. My point is this; I need a system that doesn’t eliminate the infrastructure but supports it from an individual basis and backs me when I need it as well. To sell me a system that doesn’t include a backup battery in the quote is unfair to me the consumer. Also, my quote was over $50,000 by the time the backup was included and other incidentals.

Am up and running to produce solar energy for just a week so far, and my easy to follow online monitoring system tells me how much energy the panels are producing, kind of cool! My account rep at SunPower Jessica E, was very quick to respond to questions I had with regard to the installation. The entire installation team from the guy who first came out to inspect the roof all the way to final installation was very professional and quick in follow up! Jordan the Sales Agent also was very prompt in providing information and follow up including a providing a contact for roofing company that prepared to roof to be ready for solar installation (that was optional, we didn't really need to do that). So far my experience with SunPower is only good! and I would highly recommend their services. thank you

I would have like to give 4 1/2 stars, but there was no option. The half star would be because at times it is challenging to communicate with the team. I've started looking to get Solar installed to my in December 2018. After reaching out to several different Solar companies, and being declined by them (I live most of the year alone and my average electricity bill is about $75), because my business was not worth their effort, I found information about SunPower on the AAA membership vendor site, also promising a $1000 rebate, when installation is done. SunPower was the only one of two companies that were interested in my installation, saying it's not about how much money they make but how much money I can save and the environmental benefit. I really liked that approach and, after getting a lot of information and reading up some more, I've signed with SunPower (OK, I admit, the $1000 AAA rebate was also on my mind...). After signing the contract and the loan, the SunPower team took it from there and took care of any paperwork and approval needed for the installation and system. Panels seem to be hot commodity and setting the installation date took longer than I've expected, but it was just a matter of time. The installation team was AMAZING. On time, very professional and friendly, they informed me about everything they will do and is happening. The thing that impressed me the most was, they've asked me if I still have some of the color my house is painted in. My home is still rather new, so I do. The installation team didn't only do a very clean job, they've also painted all of the lines and connections, anything running around the house wall in exactly the colors of the wall. Even when the lines ran over an area where the color changed, they've painted exactly the fitting color. Thanks to that, it's hard to see anything on the outside of my house. Looking at my neighbours Solar installation, where the lines and connections are white, silver or black running all along the house, I am still thrilled that my home is so clean installed. Shortly after the installation I was visited by a wonderful customer service guy, who made sure my app is set up and works, explained to me how my PG&E bill will change, what won't change and how it works over the year. He is also my contact, should I have any issues with my panels. Now comes the part where 1 star was missing to my 5 star rating. Since I've contacted SunPower via AAA, I qualify for the rebate. Since I of course had no idea how that works, I've mentioned and asked about that every time, with every person I spoke. Nobody knew from the tip of their head, but everybody nodded, promised to look into this and get back to me asap - nobody ever did. At one point I've learned that the sales guy, whom I met in December, has left the company and a new, very nice sales guy reached out to me, checking up if everything is set up and working well. Again, I've asking him how the rebate works, what I need to do, what to submit to whom. He said he'll look into this and get back to me - never did. I've reached out to many (very nice!) internal and external employees, pretty much anybody I could get a hold of. But nobody could help me, nobody got back to me. This went on from March to July - MAN, was I annoyed! So, I've decided to go the other way around and reached out to AAA, asking them for help. After all, they are the one advertising the rebate. This time it worked!!! And here is where I got happily back to a 5 star rating. AAA helped me and quickly got me in contact with the right person (Alex B - whom I can't thank enough!) and after 4 month of running in circles, he was not only able to help me what it takes and what I need to do, everything has been approved within 1 1/2 weeks!!! :) I have also recommended SunPower to a friend of mine. She is now waiting for her installation and thanks to Alex, I'm also already in contact with the right person at SunPower to get the referral bonus. I recommend SunPower highly to anybody who asks me. Besides of the rebate issue in between, I've had a great experience with them. They are very responsive and it is very easy to communicate with them. And the clean way the panels have been installed and even more so, the lines and connections are nicely integrated to my house is just wonderful.

A superb product and the installation was equal to that -- efficient, patient when we had to travel for a couple of days, and the results are quite lovely -- AND productive. It was a small job (a large house, but small electricity use), but the results were really good, and we're regularly generating 135 to 180 percent of the power we consume. (Of course, this is summer; it'll be less in winter, and they were careful to hold the total production over the course of a year near 90% of our use.) The folks in Austin (Jess); the installers (Julani and his crew), the SunPower installation inspector (Connor), and the original sales person (Jensen) were each exemplary. Bravo!

Sun Power installed 16 ea X22 360 Watt panels on my home on August 29 2018. Over all I have been very happy with the production of the solar panels, the Sun Power sales person and the Sun Power Installation team. As time moves on I am interested in adding a storage (Battery) solution to my Panels. I have looked at multiple companies but most interested in Enphase as they are a local company and I am hopeful that since Enphase purchased Sun Powers microinverters on June 13 of 2018 my panels will be compatible with Enphase storage. A suggestion to Sun Power and Enphase would be to provide a detailed process on how install Battery storage on new and older Sun Power Solar systems at a reasonable price. I see storage as being the next best thing and hopefully these two companies will work together to provide a outstanding solution.

I could not be happier with my SunPower experience. More companies need to follow your lead on how to provide excellent Customer Satisfaction. From the start, everyone at SunPower was professional and knowledgeable about their product and the solar industry. All my questions were answered quickly and correctly (no BS’ing). My first interaction with SunPower was during the installation. There was a mix up with the scheduling date. SunPower admitted that the error was on their end. I had to take a vacation day from work for the installation, that it was not going to happen. SunPower acknowledging how valuable vacation time is, they re-scheduled the installation for that Saturday morning. The Installation Crew arrived on time. Each Team member introduced themselves to me. The Team Lead explained everything that was going to be done and answered all my questions. The Team went to work and it looked like a choregraphed dance. Everyone knew what had to be done and went about getting the work done professionally. We had guys on the roof marking out the panel layout, guys unloading the truck, guys laying out the solar panels and frame rails, electrical work (inside and out) being performed all at the same time. With an emphasis on safety. I was blown away when I found out later that this crew does not work together. This Installation Team was a collection of professionals from other install Teams pulled together to get my installation completed. Great job educating and training your crews to work efficient and safely. Our SunPower Rep – Alberto M kept us informed about what was being done, what needed to be done, and the overall project status. Excellent interaction. It was reassuring to know that there is still a company out there that prides themselves on Customer Satisfaction, professionalism, quality of workmanship, and doing the job right the first time. Thank you very much for this great experience.

We just got our solar from Sun Power. I believe the manager or owners name is Jesse. My agents names is Lawrence G. I must say that it was a pleasure working with them. At first I thought I was going to have a problem but they went out of their way to explain, fix and fast. I believe we sign the contract sometime towards the end of March and now are solar is installed and running today May 6,2019. We are very pleased with all the wonderful people in the office and guys that worked to put the solar together all the way to the last guy that programed it today. I also would like to say that the men, I believe his name is Robert saw me last week having problems breathing and was so concerned that he made sure I was ok before he left. He even called his office and Dennese from their office called to also make sure I was ok. Wow I will do business with them again!!! I highly recommend Sun Power (951-678-7733).

I am surprised at the negative comments on this site. I have a SunPower 8.775Kw 'signature black' system that was installed Oct 2010. So it's been operating now for about 8.5 years. Not 1 issue. No maintenance needed, it just works. And does it ever work! The system has generated 88Mwh - which is an average of 10Mwh per year. That means my system consistently produces 120% over the rated value. I live in NJ so snow can adversely affect production, but I have a perfect SW clear exposure. We chose SunPower because the panels are on the front of the house. They look great, and the array almost covers the entire roof looking like a sleek jet black sunroof. Many people compliment the look, most don't even realize we have solar until I point it out. The real proof is this: my system has already paid for itself in cost savings of the monthly electric, SREC revenue and just yesterday we sold our home and realized at least $20K more than our neighbors becasue we have solar. We had a parade of very interested buyers wanting this house because of the SunPower system. This home won th SunPower Intelegant Award for residential in 2011 - which really helped our marketing. I am 100% sold on solar as a lifestyle and will install another SunPower system on the new home we are building in NC now. Keep in mind most people like me - 100% satisfied - don't take the time to write reviews. It's typically peole with an axe to grind. I think the SunPower products are great. SunPower might not be perfect, but they have been perfect for me as a real life long time customer. No hesitation to invest again using the same company.

Well first off I would like to say the employees at sun power are the best everybody there is extremely helpful and knowledgeable the sales consultant that I worked with Rob G was just awesome I actually still stay in contact with him when I was in the market for Solar panels I got bids from several companies I decided to go with sun power because they seem to be the most sincere and honest and trustworthy people that really wanted to Find The right solution to my energy needs instead of just trying to sell me a product everybody else wanted to sell me a system with things I did not need or want but Rob G wanted to help me find a system that would benefit me over just trying to sell me something that I did not need i’ve had my system for just shy of a year this will be my first summer going into it with the Solar panels but I can already tell they are going to help lower my electrical cost and the price was a lot more reasonable than some of the other companies that I called to inquire about it because they did not try to sell me stuff I do not need or want but help me find a system that would suit my needs I wound up getting a 10 panel system that has room for expansion they kept me informed on every aspect of the job it was very little effort on my part they took care of everything all I had to do was approve the plans for the design which are very low impact solar panels instead of those clumpy ones that you see on a lot of Roofs The only thing I had to get used to was peak time from my electricity company but so far I love the job that they are doing and I’m Leavin a lot more comfortable without worrying about a huge Electric bill

The process from the initial sale all the way through to the solar panel's being energized was seamless. I was contacted and explained every step of the process from the beginning to the end. My PM was Rebecca S and she was great with the scheduling of the installation, town inspector and the final start-up. Quick to respond and answer my questions. Sebastian was courteous and thorough with the installation. It looks great and works great. Being from the HVAC field, i am impressed with the whole process and the customer service from SunPower and will be recommending them to my family and friends. Thank you.

Our positive experience began with the sales rep, Franz S. It continued with our project manager, Becky S. We were kept updated during the entire process and things went on schedule. Our panels are attractive (hardly even noticed) on our 1750 house. One of the greatest advantages to SunPower has been the quick response to any correspondence we have exchanged with all parties. They take responsibility for their system and are always available for help/questions/answers. Our experience has felt like a "partnership" with this company. They didn't install, say good luck and go on their way. They have been there when we needed them. Love the app that tracks the power, etc. Anxious to see results when warm weather is in full swing!