SunPower: Read 2,843 User Reviews From Real Homeowners

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Jon Arnold Lake Forest, CA

SunPower was always available to assist with any questions or issues.

7 years ago

Reply from SunPower

Glad to hear that, Jon!

Jul. 10th, 2019

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Andy Santana San Jose, CA

Solar panels have performed well and so far I have enjoyed having them.

7 years ago

Reply from SunPower

Congrats on going solar, Andy!

Jul. 10th, 2019

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Tony Nguyen Fallbrook, CA

He has done a great job for rewiring the solar panel correct as required.

7 years ago

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Burgess Tomlinson Northridge, CA

Best solar systems on the planet and the team did a great job very happy

7 years ago

Reply from SunPower

Thank you, Burgess!

Jul. 10th, 2019

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Henry Staten Island, NY

Love the ease of installation and the time it took to get me up and running

7 years ago

Reply from SunPower

Thanks for choosing SunPower, Henry.

Jan. 22nd, 2019

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RB Cupertino, CA

A+ Pro experience end to end - from Sales to contract to install.

7 years ago

Reply from SunPower

Thank you, RB!

Jan. 14th, 2019

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Nicolas Abrams Petaluma, CA

Everyone I dealt with at Sunpower were professional and helpful.

7 years ago

Reply from SunPower

Thanks, Nicolas!

Jan. 14th, 2019

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Peter

Professionalism, honesty, sincere people. Panels are a great value.

7 years ago

Reply from SunPower

Thanks, Peter, for choosing SunPower!

Dec. 31st, 2018

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Angel New Britain, CT

Reliable, good communication, easy process and friendly staff.

7 years ago

Reply from SunPower

Thank for choosing SunPower, Angel!

Dec. 31st, 2018

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Jeanette Ansonia, CT

Did a very professional job great clean up and workers very polite

7 years ago

Reply from SunPower

Thank you, Jeanette!

Jan. 2nd, 2019

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BRUCE BIANCO

WORST COMPANY ALL PHONE CALLS SENT TO THE PHILIPPINES DO NOT RETURN CALLS PRODUCT DOES NOT PUT OUT AS PROMISED WORST CUSTOMER SERVICE THEY DO NOTHING TO RESOLVE PROBLEMS

8 years ago

Reply from SunPower

Hi Bruce, We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback. Best regards, Hillary

Oct. 9th, 2018

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Shawna San Gabriel, CA

The company sales was not professionally train. Limited English skill. I called to their manager in Rosemead office and she also was not helpful. So i switch to other dealer.

8 years ago

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Kelly Musgrave Pittsburg, CA

Best solar panels and warranty! Very clean looking installation.

9 years ago

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bill hupp Bakersfield, CA

after 4 years was told my system was not under warranty for the 20 years like d by installers and company. had a panel shatter on inside, would not cover.

9 years ago

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Werner Strohmaier Annandale, NJ

I have a Sunpower system about 5 years old. The local dealers don't want to come out and look at it. Sunpower won't help. So the warranty is useless as is the system.

9 years ago

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Jimmy tang Rancho Cordova, CA

This is a great company had them come out give me an estimate for solar for my house they on time an professional .

5 years ago

Reply from SunPower

Jimmy, we were pleased to provide you with a professional and timely estimate for your home. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Oct. 25th, 2021

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Verified Customer

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Michael Stone New Port Richey, FL

They give No support to helping the user understand their app

4 years ago

Reply from SunPower

Michael, we are sorry to read you are having issues with the app. I have created a case on your behalf and you should be hearing from an Executive Support Specialist once they are able to review your case and system to assist you further with your app and system. We look forward to speaking with you and appreciate the feedback. Thank you for helping us change the way our world is powered.

Mar. 30th, 2022

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Verified Customer

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Matt Austin, TX

Very easy to work with, professional. Very smooth and on time finish.

5 years ago

Reply from SunPower

Matt, we are so glad your experience with SunPower was smooth and professional. Thank you for helping us change the way our world is powered!

Oct. 25th, 2021

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Verified Customer

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Cecilia Obi Stockton, CA

Because the panel did not produce what was promised

5 years ago

Reply from SunPower

Hi Cecilia, thank you for your feedback and I’m sorry to hear that your expectations have not been met. When you have a moment, please send us a private message with your contact details so that we may assist you further.

May. 5th, 2021

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Verified Customer

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Jeanette

I don't feel they honestly prepared me for the costs

6 years ago

Reply from SunPower

Hello Jeanette,
I'm sorry to hear your expectations were not met. Id be happy to answer any questions you may have. Please send me a direct message with your contact information and your address, and we discuss your concerns in detail. We appreciate your business and value your feedback.

May. 29th, 2020

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Benson Cluff

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2 years ago

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Caleb Moore Johns Island, SC

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4 years ago Edited April 12, 2023

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Giordano International Montreal, QC

not impress ! Had an appointment and they never called or showed up. They didn't called back either. Did business with someone else.

4 years ago

Reply from SunPower

Hi Giordano International, we want to apologize to you on the dealer's behalf regarding the issue. If you like we can set up a follow-up call to talk further about this matter. We look forward to hearing from you.

Feb. 28th, 2022

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Ti Li Bradenton, FL

The sales guy had a good presentation. Didn't go with them

4 years ago

Reply from SunPower

We are glad that you had a good experience with sales. While you decided not to select our services, we genuinely appreciate being considered. Thank you for helping us change the way our world is powered!

Feb. 22nd, 2022

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Srđan Lalatović

Great customer service, quick installation, etc.

4 years ago Edited November 17, 2021

Reply from SunPower

Thank you for the kind feedback and review, Srđan. Let us know if we can assist you with anything in the future, we are always happy to help. Thank you for helping us change the way our world is powered.

Nov. 17th, 2021

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Alice Stevens Salt Lake City, UT

test review hi how are you? i'm doing great!

5 years ago

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Kurt Lucas Olney, MD

After using SunPower, it reduced my electric bill. It was a great value.

5 years ago Edited September 14, 2021

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Tri nguyen Phoenix, AZ

You guy very good specially jannie she the best

5 years ago

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Mike Middletown, NY

They use sun system technology for repair which are unreliable as for the scheduling department .I am waiting 3 months for the system to be repaired!

5 years ago

Reply from SunPower

Hi Mike, we apologize for the delay in repair. Would you please send us a private message with your contact details so that we may look into this further?

Apr. 16th, 2021

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Philip Marcotte Buckeye, AZ

Great customer service (Lei) and a great product!

6 years ago

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Lizbeth Guerra Baytown, TX

It works like a charm and it’s is great!

6 years ago

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Deanna McKinlay Lake Forest, CA

Answered my question quickly and professionally.

6 years ago

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Alice Estrada Avondale, AZ

Patrick was very patient and answered all me questions.

6 years ago

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Ed Brown Manitou Springs, CO

Fifteen minutes after my scheduled appointment, got an email stating I needed to submit electric usage to RESCHEDULE! Not happy!!!

7 years ago

Reply from SunPower

Hello Mr Brown, I'm sorry that your expectations have not been met. I have reviewed your account. SunPower does not have any records an appointment set for you. However, I do see that you had a consultation appointment with Steel City Solar, LLC. They are a third party sales team. I have sent your posting to them for review. Your sales representative should be reaching out to you shortly. Please let me know if you have any further questions.

Oct. 18th, 2019

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John Bills Ladera Ranch, CA

Great job from quotation to turn on, excellent

7 years ago

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g r dion Bristol, CT

REally good except I expected a little follow up which has not happened

7 years ago

Reply from SunPower

Hello Mr. Dion, We're glad you're happy with your SunPower system. We would be happy to answer any of your follow-up questions. Feel free to send us a private message so we may better assist you.

Aug. 5th, 2019

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kitty tanguay Vincentown, NJ

very professional and will answer all qestions

7 years ago

Reply from SunPower

Thank you!

Aug. 5th, 2019

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Viengboupha Sabandith Hurst, TX

Great services, I recommend this company for the best.

7 years ago

Reply from SunPower

Thank you!

Aug. 5th, 2019

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Mary Goggi Ansonia, CT

Courteous, knowledgeable, wonderful experience.

7 years ago

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Ngoc Huynh Stockton, CA

Very friendly and professional customer service.

7 years ago

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RICHARD MURPHY Marlton, NJ

best price best customer service . best overall

7 years ago

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Jason Menifee, CA

Technician was on time and informative.

7 years ago

Reply from SunPower

Thanks!

Jul. 10th, 2019

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Rod Simi Valley, CA

Good experience, good financing options, good installation

7 years ago

Reply from SunPower

Thanks, Rod!

Jul. 10th, 2019

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James epsteen Murrieta, CA

Great job very helpful ansewered all my questions and needs

7 years ago

Reply from SunPower

Thanks!

Jul. 10th, 2019

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Felix Quiroz Jr Sacramento, CA

Showed up on time did a good job two thumbs up!

7 years ago

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Frederick Perry Conroe, TX

Quick response, product knowledge, professionalism, and waranty

7 years ago

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K. Arras Peoria, IL

I have not been contacted for an appointment for an estimate and it has been at least two weeks since I made the request.

7 years ago

Reply from SunPower

Hello, I'm sorry that your expectations have not been met. We would like to look into this further. If you would please send me a PM with your contact info and address. I will have an Executive Service Specialist contact you to go over your concerns in detail. Thank you for your time. I look forward to hearing from you.

Jun. 3rd, 2019

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Michael Yutuc Lake Elsinore, CA

Our rep Michael J was exceptional

7 years ago

Reply from SunPower

Thanks!

Jul. 10th, 2019

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Gregor Livermore, CA

They were great to work with from start to finish

7 years ago

Reply from SunPower

Thank you, Gregor!

Mar. 1st, 2019

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Nathalia Camacho Lancaster, CA

Desmond was amazing explaining the product.

7 years ago

Reply from SunPower

Thank you, Nathalia!

Apr. 2nd, 2019

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