SunPower: Read 2,843 User Reviews From Real Homeowners

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Evan Clayton, CA

It was a simple streamlined process from the initial sales meeting, to the purchase, to the implementation/installation of the product on a rooftop. The installers were awesome people and clearly took great pride in the work they did. The lead for the installers touched base with me at many points to make sure I gave my opinion specific to were Conduit was placed or Where boxes might be put internal or external to the garage for electrical coverage. The whole job was incredibly well done and I would recommend this product and sales group and installation team to anybody. The p.m. Jessica who managed the work stayed in close contact with me the entire time and was available to answer any and all of my questions.

7 years ago

Reply from SunPower

Thank you for this feedback, Evan. We appreciate it that you chose SunPower and congratulate you on helping to change how our world is powered.

Jan. 14th, 2019

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Arvin V. Granada Hills, CA

I experienced a difficulty in the early stages of roofing, it caused a leak and months of hardship. However, Eli and Jessica were involved greatly in making sure everything would be taken care of and were always and i mean ALWAYS available along the way. They were effective in resolving the issue and completing the work. Most of the time we never want to experience anything negative during an install on new work; yet in this circumstance I have become more confident of a true 5 star rating because I have seen and gone through this situation in more than one aspect and appreciate the final result and the true relationships along the way.

7 years ago

Reply from SunPower

Arvin, We are sorry to hear about the issues with your roof but are so glad that our team was able to resolve it to your satisfaction. Thank you for choosing SunPower!

Jan. 14th, 2019

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Noreen Hulteen Ashland, OR

Thank you SunPower for an easy fulfillment of a dream. Working with you was so easy. If everyone does a little, it will be, cumulatively, be a lot. Since installing 6 solar panels on our roof, we have saved over 4 tons of CO2 for going into the air from fossil fuel-generated power. We don't have to buy more than about $5 of power from the grid each month, but it isn't about the money. It is about giving meaningful work to American workers. it is about moving the country (and the world) to renewable energy. O.K., O.K., I admit it is also about feeling totally self-righteous because we did something right for the earth.

7 years ago

Reply from SunPower

Hi Noreen, Thank you for helping to change how our world is powered!

Dec. 12th, 2018

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Mark Stein Albuquerque, NM

Five stars in all respects! Paid for system outright. Excellent, consistent, responsive service from Positive Energy NM. No problems so far, and the system is delivering excellent performance. Installed 3 months ago by expert team. We have "flat" roof architecture (two stories high), so ballasted rack mounting was very easy and it is effective. Good stability and strength held up beautifully through several episodes of unobstructed, battering canyon winds. Will update this review after more time passes. Your experience is going to depend on your local vendors, among whom quality will vary, and which explains the negative reviews here. The SunPower product is awesome, but your local service might or might not not measure up to Positive Energy's. If you live in Albuquerque, then definitely go with SunPower by Positive Energy. - a retired aerospace engineer

8 years ago

Reply from SunPower

Thank you, Mark, for choosing SunPower and for sharing your going solar story here.

Aug. 22nd, 2018

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George Plesa Sun City West, AZ

I could not be happier and I own the system. Financing is okay and leasing is a complete loser. The company I used, Cool Blew in Peoria Az., did a great job. They are experienced at working with the power provider and the application process was smooth. Install is a very clean 20 panel 6.9 KWh system using 345 panels with no unsightly inverter. The conduit was painted and a quality bird block was installed. A whole house surge protector was included that also "cleans" up the electricity so our appliances run more efficiently with less electrical draw. From the day I signed the contract to beginning to generate my own power 3.5 months and that was during the major winter holidays. Most of that was waiting on the county inspector and APS to set the meter. I always generate excess electricity which I will use credits to be net zero in the summer. My first full month with solar my bill was negative $62.05. The monitoring system is a bit buggy and sometimes runs a few hours to a day behind. With a 25 year parts and labor warranty what is not to like. I knew all about Sunpower and the rest of the solar companies before I had the salesman come out so I didn't have to sit through a sales pitch and we were able to get right down to business. I'd done enough research I could sell this product. The price was very fair but then it was just before the major winter holidays and they were not selling much solar. Timing is everything.

8 years ago

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S. Santos Irvine, CA

After many months of researching what company to use for solar, I decided with SunPower. Not only with good reviews, but they have been in the solar business for many years, way before the solar got popular being installed in homes. They were already installing solar to big known companies. Unlike many solar companies out there now a days, anyone can install solar and when issues arise a few years from installation, they are nowhere to be found. Found a great sales person that was very knowledgeable with solar. He was the ONLY sales rep that I talked to (talked to many from diff companies) that actually had solar installed in his home, and through SunPower. He knew his stuff. He showed me (used my laptop and logged into his Edison account) and showed me that he has solar and how it works. He was the ONLY one that knew the answers to my questions on how solar works, billing, credits with edison, etc. He followed through on everything he promised. Installation went quick, all approvals went fast and we've had our solar going on 3rd year now and so far so good. I would definitely recommend SunPower. If I can only recommend my sales rep to everyone I would. Great guy!

8 years ago

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Kathleen Martin The Bronx, NY

Today 2/3/2018 my Solar System turns on! Very excited about this new venture. I cannot wait to see the savings. All the team at Sun Power is very professional, friendly and courteous. My experience is that from the sales representative is great; the way he explained the entire process from the beginning stage of the project to completion was on point. Some one always calls to follow up with the process and what the next step will be. I have to say I am very satisfied thus far. Again, I cannot wait to see the actual savings on paper. I will definitely update my review .about the service. I will definitely recommend Sunpower to my friends. Overall the experience is excellent! Kathleen M

8 years ago

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James Lathrop, CA

Okay! "so here's the scoop," I've been looking into solar for quite sometime, however it's been a nice journey, for me to learn about solar power and its affiliates. I looked into several companies, many had great salesperson rep down, but it just wasn't what I was looking for, when it comes to the panels, I've learned that while many of the panels from solar companies are at it's best for that particular company, doesn't mean it's the best panel. I had to consider a few things, for example: pricing, degradation over 20 years, product warranties for service, also power. Yeah!!, I finally found the company that had the panels and the warranty for the lifespan of the system, "Sun Power." Although I've seen negative feedback about customer service when it comes down to the contractors, not performing top notch, it has not implicated the panels negatively, and the reason why? is these panels are the best around, I've got say Sun Power panels are better than their competitors, they're more efficient, built stronger, the degradation is slower, also have better durability, I also must mention the "(25,25,25)." 25 years on service, product, and power. I want to inform you good folks, that customer service for me so far has been a great experience, of course I hope it continues, I have a wonderful sales rep her name is Katarina, she works with a great team of people, Adriana is also a gem to this service. I would say as long as you have wonderful installation team and contractor, like I have, it's a no brainer, to go with a Sun Power company, for your solar needs.

8 years ago

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Charles Horejs Morgan Hill, CA

I purchased my solar electrical system through POCO Solar and completed the entire system 4 years ago. At that time, PG&E limited size of the system, but that was increased by petition to PG&E. SunPower solar panels are technologically superior, and have a higher output per square foot than other companies I compared. My system has 21 panels, roof mounted, and a wall mounted inverter. My home is two story and includes a large pool and hot tub. The contract included a OUTPUT guaranty as well as the 25 year warranty - all through Sun Power and POCO Solar at no additional cost. The POCO Solar sales person wexplained everything in great detail and all payment options were presented. The installed system is continuously monitored by Sun Power and myself to guaranty performance and identify any problems. All system maintenance, if any, is handled by POCO Solar. My electric bill for the entire year is between -(minus) $ 20 to - minus $60. The entire contract was completed as scheduled and on time. I have had no system or equipment failures.

8 years ago

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Previn T Marquez Littleton, CO

We have a SunPower system installed on our home. The terms, installation, performance and aesthetic of our system has been fantastic. Our system is the right size and the components installed are tidy and hidden as best as possible. We have had our system installed for 2 summers now and it has delivered flawlessly. Our system was installed by Photon Brothers and from sales person to installer and those on the phone have provided A+ service and have answered my questions promptly. Our thoughts on this installation and service are that if the system runs flawlessly, there will be no other interaction with either SunPower or Photon Bros., becasue all components are operating as intended. The monthly reports and online monitoring are pretty cool too.

9 years ago

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David Hutchison Lancaster, CA

My system was installed and operating on June 30, 2017 as promissed. The installation was in conjunction with my house being re-roofed. The Energy Plus Solar installers contacted the roofing company and cordinated everything. The few hiccups with the city inspectors were all handled seemlessly and I was kept abreast of the progress. The Ron S. is my saleman and he has been awesome, great before and after the installation customer service, he handled everything for me. The electricity produced is higher than he told me it would be and we just got out first bill, $1.15. We paid for the system so I can't talk about financing or leasing. If I had to choose a product and installers again I would select Sunpower and Energy Plus Solar. I've been telling all my neighbors and my clients about my panels and my experience.

9 years ago

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Jan Galkowski Dedham, MA

Our panels (see yourself at https://goo.gl/mYVzbf) were designed and installed by RevoluSun, an Elite SunPower dealer. These 29 X21-345 panels are a 10 kW system, and we've actually pinned generation up against the SolarEdge Inverter limit of 10.3 kW once or twice. (See https://goo.gl/nbrWNr.) RevoluSun was perfect. Our biggest problem was getting building and electrical approvals in Westwood, MA, a bunch of really conservative people. Amazingly, RevoluSun/SunPower were the only team that were willing to work with what we wanted. We have a moderate tree shading situation, and we are not going to cut trees. So the plan was to OVERBUILD, that is, put up more nameplate generation than we needed, because when we did get clear sky unshaded sun, we wanted to generate like crazy. Sungevity (now bankrupt) wouldn't even consider our home, even if we were going to own the panels. SolarCity wouldn't do the full 10 kW. SunEdison (also bankrupt) came closest to RevoluSun/SunPower, but was only willing to put up 8 kW. Two other suppliers were rejected for other reasons having to do with their process. First Light occurred on 31 December 2015. And we've never looked back. Meantime, RevoluSun has been a fabulous partner and I cannot speak too highly of these marvelous panels.

9 years ago

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FRANZ A CRIEGO

I purchased my 2nd system from SunPower, my prior system was a complete disaster. After taking the time to educate myself on the difference in not only Solar Panels but inverters as well, I now have a system that provides me with a net zero PLUS credit useage at the end of each month. I have been monitoring my system on a daily/weekly and monthly basis. Prior to the SunPower installation, I compared the offerings (proposals) between 6 different companies. There is a world of difference. I now have less panels (28 vs 62) and produce substantially more kwh per month. My current system in comparison cost substantially less than my original system even taking into consideration the difference in cost (price) drop over the years. YES you can buy cheaper, but in my estimation you can't get better! As a plus, my salesman (Alan C) was not pushy and he listened to what it was that I wanted and what my needs were as opposed to what was being offered.

9 years ago Edited September 14, 2021

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Chuck Kuhn Milpitas, CA

2010 I decided to go with SunPower panels. Did my homework as 6 yrs ago not a lot of resources or dealers. Once I made decision on panels I shop distributors. When a panel has a warranty of 25 yrs, you can bet the dealer you buy from will not be around. So the Company SunPower is the key, they honor the warranty and had a track record of being in business. They just gave the local Children's Museum here 90 panels that saves the museum $67,000 a yr on electric. They are all over Northern Calif on large projects, schools, churches, commercial and of course homeowners. I like the monitoring system on my cell phone and can read daily output and compare usage monthly or dally from 6 yrs back. It's fun, and I usually get 4 to 6 hundred $$ back from PG & E as credit toward my gas bill. Do your homework. Oh I paid cash and got all the rebates from Government and State. The Government credit carries over year to years if you don't need the $$. Never had a problems panels or dealer who installed.

10 years ago

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Shawn K. Redding, CA

Had system installed in June 2015 by AES (Chico, CA). Deposit was $1k. Sales man was NOT pushy like other company sales people. They did clean install. I am Engineer and knowledgable about building codes. They designed they system and installed it beyond code requirements. They worked out what system size worked best for me (utility is PG&E, so tier pricing). My system was designed to keep me in the "cheap" teir. They did not over build/sell system. They were honest about government rebates and told me to check with my tax advisor to make sure I understood how the rebates work. other companies promised things that were not true. In 6 months have had ZERO issues with the system. The monitoring is easy to use. I have compared my system to other friends systems and mine seems to be more efficient (comes on earlier and produces more in low light / cloudy days).

10 years ago

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Desta Dunlap West Tehama County, CA

Sunpower Chico - Brian Aguiar, specifically - are fantastic! As anyone hiring a contractor knows, it always feels like there are delays and complications. This was NOT our experience. The timelines we were given were completely accurate and the system is flawless. We currently produce upwards of 85 kWh every sunny day! Also, VERY much to our surprise, a check came in the mail two months after our install. The check value was two months worth of the difference between our average PGE bill (prior to solar) and the monthly payment on the solar system! Completely unexpected - but they basically paid us for the wait time to have the system designed, permitted, installed and verified by PGE! AMAZING bonus! We love our system and now have a $0 PGE bill...can't beat that!

11 years ago

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Robert Preston, CT

It works. Very smooth. They rolled up with their truck and installed it all. It was very nice, very easy, no mess for us. The customer support is good, price is right.

4 years ago

Reply from SunPower

Hi Robert, we appreciate you taking the timeout to leave us a wonderful review. It is a joy to hear that the team had no issues installing the panels and support was great. We hope you enjoy your new system and the benefits you can gain from it. Don't hesitate to contact us if you have a question or concern that we can address in the future.

Apr. 20th, 2022

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Verified Customer

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David Koepke

They were wonderful and efficient to work with. They took care on all the details such as permits from the city and my HOA, and we're there for the inspections

4 years ago

Reply from SunPower

It's thrilling to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Apr. 7th, 2022

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Verified Customer

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Elizabeth Combs Newcastle, CA

The cost of my PGE bill is now minimal compared to very high rates previously. Questions are answered immediately by customer services immediately. Courteous support always.

4 years ago

Reply from SunPower

We are delighted to hear of your savings. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Mar. 30th, 2022

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Verified Customer

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Joseph Catalano Orlando, FL

I gave them a 4 bc everything was great and solar system is awesome, however my ceiling was damaged during the install and survey and its been 2 months since they installed the solar and my ceiling is still NOT repaired!!!

4 years ago

Reply from SunPower

Joseph, we appreciate the review and feedback. We would be happy to look further into your ceiling issue if you would send us a private message with your account and contact information. We look forward to hearing from you and thank you for helping us change the way our world is powered!

Mar. 30th, 2022

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Verified Customer

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Tina Caliga Fort Worth, TX

The overall experience was good and the solar panels are producing well. There were some slow points in the lead up to installation. There was one problem with the electric box installation that was fixed after 2 months.

4 years ago

Reply from SunPower

Hi Tina, thanks for the feedback it helps us out a lot. We are sorry to hear that there was an issue and delay during the installation process. It's delightful to see that you are enjoying the panels so far. Please feel free to contact us if there is a question or concern we can take care of.

Mar. 16th, 2022

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Verified Customer

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Heather Case Bakersfield, CA

We signed a contract early July 2021. One excuse after another why our system could not be installed. Installation finally complete Dec 28. Permission to operate not granted until March 5. However, my system is still not fully operational because the batteries are not working. I have a $5K true-up because it took so long to install, I now have monthly payments for my batteries and panels, and yet I am still having to use the grid at night when power is most expensive. At this rate, I am going to have another true-up in addition to the financing of the system which was supposed to allow me to get OFF the grid.

4 years ago

Reply from SunPower

Heather, we understand your frustration and apologize for any inconvenience. We appreciate your feedback and have escalated your case to our Executive Support Specialist team. A specialist will be assigned to review your case and reach out to assist. We look forward to speaking with you.

Mar. 16th, 2022

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Verified Customer

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J Kingsburg, CA

SunPower is reputable. I like the referral program. The equipment is aesthetically pleasing and not exorbitantly large. It looks nice. The installation was expedited quickly.

4 years ago

Reply from SunPower

Hi, J thanks for all the kind words it is very much appreciated. We are glad to see you are satisfied with the system's performance and design. Feel free to contact us regarding any inquiries you may have in the future.

Feb. 21st, 2022

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Verified Customer

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Kermit Key West, FL

SunPower provides a quality product. They always let me know what was going on and kept me informed on how we were doing well we were. The installation was very slow.

4 years ago

Reply from SunPower

We appreciate the kind words, Kermit. We always aim to provide the best for our customers when it comes to the service and products Sunpower offers. It is great to see that you were looked after to make sure no issues occurred. Please don't hesitate to reach out if there are any needs we can help with down the line. Thanks!

Feb. 21st, 2022

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Verified Customer

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Robin Hordon Kingston, WA

The physical products are fine. The "online" services are a disaster. If you think that your product will forge forward WITHOUT the consumer being able to "monitor" the productivity OF your PV cells and their hourly/daily output...you are NIAVE!!!

4 years ago

Reply from SunPower

Thank you for your valuable input. Our services are constantly being improved upon by leveraging valuable feedback like yours. Currently, we are actively working to integrate a panel-level monitoring into both the mySunPower app and the web portal so that you can see performance at the individual panel level. This feature will be released in the first quarter of 2022. You should be notified when this feature is available within the app / web portal. We recognize that our monitoring has room for growth, but we are actively improving upon it and sincerely apologize if it does not meet your expectations currently.

Feb. 16th, 2022

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Verified Customer

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Eric Garland, TX

It has performed as expected or above and I'm very happy with the consistency and the performance level. Installation was excellent they arrived on time they completed the installation despite my problems with the commissioning the service.

4 years ago

Reply from SunPower

Eric, we sincerely appreciate the feedback. It is wonderful to read that you are happy with the consistency and quality of your system as well as the installation process. If you would like to discuss the commissioning service issue you listed, please send us a direct message with your contact and account information. We would be happy to assign you an Executive Support Specialist to assess your account and reach out to you. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Verified Customer

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Anonymous Beaumont, CA

Really, really, really quick, the whole preocess took about three months. Every time I call they answer my questions with the answer that I was looking for.

4 years ago

Reply from SunPower

It is great to read how quick and efficient your experience has been. We sincerely appreciate the feedback and that your for helping us change the way our world is powered!

Feb. 15th, 2022

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Verified Customer

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Corey Victorville, CA

They responded to me everytime I've had a question or need. It went pretty smooth, no real glitches, nothing that wasn't overcome shortly or within a short period of time.

4 years ago

Reply from SunPower

It is wonderful to hear all the nice things you had to say, Corey. We appreciate you taking the time out to post a review for us. If there are any inquiries we can assist with in the future, please feel free to contact us.

Feb. 15th, 2022

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Verified Customer

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Clare Apache Junction, AZ

Customer service is pretty good. If I have any questions I call up and get an answer right away so that works out. It is heavily constructed and everything seems to work fine.

4 years ago

Reply from SunPower

Hi Clare, thank you very much for the kind words. We are happy to see that your customer experience with our representatives has gone great for all the times you called. Please don't ever hesitate to contact us for any issues or concerns.

Feb. 15th, 2022

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Verified Customer

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Ronald Sailor Saint Augustine, FL

I would have rated Sun Power a five except for the monitor being inaccurate for about a month now. The engineer fixed it again about four days ago and I still am not sure it is reporting accurately.

4 years ago

Reply from SunPower

Hi Ronald, we apologize that you had a monitoring issue. Your feedback is essential to us in improving our services, and we would be more than happy to look into this more. When you have a moment, please send us a private message with your contact details, and we will have an Executive Support Specialist contact you. Our team is always ready to help.

Jan. 25th, 2022

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Verified Customer

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Donna Lampson Indio, CA

Presentation, quality of product, a one stop shop-they manufacture, sell and install their own materials, responsiveness, overall a great company for your solar needs.

4 years ago

Reply from SunPower

Thank you so much for this glowing recommendation! We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Jan. 25th, 2022

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Verified Customer

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Edda

They came they what they needed to to and I did have to have somebody come outbecause something was not up to par. But so far I haven't had any problems.

4 years ago

Reply from SunPower

Hi Edda, thanks for leaving a review. We are glad to see that your issue was resolved and you've had a good experience so far with us. Feel free to contact us if there is anything we can help with in the future.

Jan. 24th, 2022

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Verified Customer

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Wanona Winslow, IL

Really appreciate how it is financed. The workers who installed it were very diligent. The supervisor was very knowledgeable. I recommend purchasing from SunPower.

4 years ago

Reply from SunPower

Thanks for taking the time to post a review for us, Wanona. We are delighted to see that you received excellent customer service and all your questions were answered. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Feel free to contact us if you have more questions in the future. Thanks for helping us change how our world is powered!

Jan. 20th, 2022

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Verified Customer

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Christine San Jose, CA

Installation was very good. Customer service has also been really good. I think they are very trustworthy. I did a lot of research before I bought it.

4 years ago

Reply from SunPower

Christine, we are so happy to hear your experience has supported your research. We appreciate the kind words and wonderful feedback. Thank you for helping us change the way our world is powered!

Jan. 14th, 2022

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Verified Customer

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David Leander, TX

There were some delays because of some issues but beyond that it was fine. It is a quality product and US manufactured which I would much prefer over foreign made.

4 years ago

Reply from SunPower

David, we appreciate the kind review and feedback. Send us a private message if you ever have a question down the line. Thank you for helping us change the way our world is powered!

Jan. 14th, 2022

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Verified Customer

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Ann M Ahumada Antioch, CA

My advisor sold me a good package/bundle. I pay $100 to lease my panels and about $25 a month, every month except this December where my bill was $100.

4 years ago

Reply from SunPower

We are glad to see you enjoying your bundle, Ann. Let us know if you have any questions, we are always ready to lend a helping hand or ear. Thank you for helping us change the way our world is powered!

Jan. 5th, 2022

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Verified Customer

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Thomas Jordan North Hollywood, CA

Easy to work with and reliable so far. Not impressed with their choice in loan company. TU does not even follow their own policies as written on bills.

4 years ago

Reply from SunPower

Thomas, we appreciate the review and feedback. Send us a private message if you would like us to follow up with you on any issues you may have like your loan. We would love to help and hear from you any time. Thank you for helping us change the way our world is powered!

Jan. 5th, 2022

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Verified Customer

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Joel Tudisco Canterbury, CT

I view SunPower as a well oiled machine. The process for going solar was guided by SunPower every step of the way. All questions have been answered promptly.

4 years ago

Reply from SunPower

It is fantastic to read how satisfied you are with your SunPower system and experience, Joel. We really appreciate the feedback, and are here to help anytime you have a question in the future. Thank you for helping us change the way our world is powered!

Jan. 5th, 2022

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Verified Customer

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Rich Bellmore, NY

Seems to be very efficient and produces good power. It took two days and a half days to install in the wall of our attic. They were doing it quickly and they were courteous.

4 years ago

Reply from SunPower

It is terrific to hear how quickly and amicably the process was for you, Rich. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Verified Customer

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Mark Escalon, CA

Working like it is supposed to so I am happy with it. I have been very pleased with the company so far. I haven't had any problems. Installation went very good.

4 years ago

Reply from SunPower

What a wonderful review, Mark. We are thrilled to hear how satisfied you are with your service, system, and installation. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Verified Customer

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John Eakins

Great to work with but never got an answer about why the new app told me I had a problem. You just made it so that it didn't tell me there is a problem.

4 years ago Edited November 29, 2021

Reply from SunPower

Thanks for taking the time out to post a review, John. I am glad that you enjoyed the sales and installation process. We apologize for the issue you had with the app it's a relief to see the issue has been resolved. Thanks again for the feedback it means a lot to us. Please reach out to us if there is anything that comes up that we can assist with.

Nov. 29th, 2021

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Verified Customer

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Leonard Pezzano Sequim, WA

Great solar panels. The all black finish look so much better than the old panels. Most people don't even notice them on my roof. They output power even on cloudy days.

4 years ago

Reply from SunPower

Hi Leonard, thank you for the kind words. Great choice on the panels the black finish does have a sleek design look to it. We are pleased to see that you are getting power even on cloudy days. If you ever have questions or concerns feel free to contact us. We'd be more than happy to help.

Nov. 1st, 2021

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Verified Customer

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Diana dL Fresno, CA

I would have given a 5, but my only thought is I do wish they had a cheaper cleaning service. After you get your solar, you're on your own for cleaning. And just washing them down with a hose does not seem sufficient.

4 years ago

Reply from SunPower

Thanks for the feedback we will pass this on to our team. We hope you are enjoying your system if there are any issues that occur please contact us. We are always here to assist. Thanks again!

Nov. 1st, 2021

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Verified Customer

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Judith Sonoma, CA

At this point they are very expensive but the service is as exactly what they said. They are knowledgeable and prompt and courteous. Everything seems great.

5 years ago

Reply from SunPower

Judith, we appreciate your feedback and are so appreciative of your review. We pride ourselves on our customer service and see your experience was no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Oct. 20th, 2021

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Verified Customer

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Gaurav Naperville, IL

So far sun power is working as expected. I don’t have any complaints. It is really professional. The incentives were a big thing for me. It has gone to plan.

5 years ago

Reply from SunPower

We are so happy to see everything has met your expectations, Gaurav. We take pride in our customer service and truly appreciate the compliments. Thank you for choosing SunPower, and helping change the way our world is powered.

Oct. 20th, 2021

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Verified Customer

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Keith Williamsburg, VA

Everybody had been nice and explained things well. I got a discount through my company. I am still waiting for my panels to be inspected. It seems to take a long time to get that done.

5 years ago

Reply from SunPower

Hi Keith, thank you for the review. It is nice to see the team was able to explain everything to you comprehensively. We apologize for the wait in regards to your inspection, if it is taking longer than initially expected we would be happy to look further into this for you. Please reach out with your personal information in a private message and we will open a case with an Executive Support Specialist on your behalf. We value and appreciate your time, and look forward to hearing back. Thank you for choosing SunPower.

Oct. 20th, 2021

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Verified Customer

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Don Hinsdale, IL

I wish they were honest with their prices. It is offered as a lease program with no money out of pocket. I was told it would be 90 for the lease and electric for a month but it is 90 for the lease alone. Installation went smooth and it is working to my expectations.

5 years ago

Reply from SunPower

Hi Don, we are delighted that the installation went smoothly, and is meeting your expectations. That being said, we sincerely apologize for any misleading information and would love the opportunity to restore your confidence in SunPower. Please send us a private message with your personal contact information as we would love to open a case and assign you an Executive Support Specialist. We look forward to hearing from you and thank you for your feedback.

Oct. 20th, 2021

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Verified Customer

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Steven Huntington Beach, CA

Everyone involved in the process is communicative and responsive. It has gone smoothly. I find them very professional and transparent with all the necessary information.

5 years ago

Reply from SunPower

We are so thrilled that your experience was smooth from beginning to end, Steven. We sincerely appreciate your review and thank you for helping us change the way the world is powered.

Oct. 20th, 2021

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Verified Customer

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Steven Dixon, IL

I wish the sunpower app would work better. It needs some improvement. The rest of the system seem to be working fairly well. It isn’t costing me anything.

5 years ago

Reply from SunPower

Thanks for the feedback will we pass this on to our team. It is good to see that your system is working fine and saving you money. Please reach out to us if issues to questions occur in the future with your system. We'd be more than happy to assist you.

Oct. 20th, 2021

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Verified Customer

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Susan Ojai, CA

Customer service is very helpful and answered all my questions. They were very smooth and got things done quickly. Everything they said they would do, they did.

5 years ago

Reply from SunPower

Hi Susan, we are so happy to hear how smoothly and quickly things were handled for you. Thank you for helping us change how our world is powered!

Oct. 16th, 2021

SunPower Reviews