SunPower Reviews
9.9
Overall Score
Verified Customer
Review Source
kmiller
iv read very good reviews on the panels but the installation company (seabright solar) is one of the worst companies iv ever dealt with absolute horrible customer service where if you dont keep calling you will never hear back from them iv been waiting over a week for a call back to help set up srec as it was never explained no matter when you call the person you need is on vacation and they will call back next week...my installation was completed 4 months after the estimated install date costing me 4% rebate on $40000 system and it was only installed then because i contacted the electric company to find out sea bright didnt complete the paperwork and they waited 2 weeks for seabright to contact them at which point they cancelled my meter/transformer upgrade...i can go on and on
6 years ago
Reply from SunPower
Hello Kmiller, I am discouraged to hear of your negative experience with the installation company. I'd like to look into this matter further. When you have a moment can you please provide me with your contact information? We appreciate your business and truly value your feedback.
Feb. 28th, 2020
Verified Customer
Review Source
Anonymous
After having a SunPower technician visit to correct what he called Comcast's problem, I called Comcast. Their technician told me it was SunPower's problem. The first tech wrote that the latter tech should check my "Wi-Fi for connectivity problems and to disable any firewalls that may be preventing connection of solar panels." Each blames the other.
6 years ago
Reply from SunPower
Hello Anonymous, I'm sorry to hear about your negative experience. I'd like to look into this matter further. When you have a moment, please send us a private message with your contact details and we will contact you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
Nov. 20th, 2019
Verified Customer
Review Source
Charles Wickham
What I was presented as being , the savings has not been the reality. It taken the Team , SEVERAL TIMES to get the , roof pictures and measurements to the Factory . Project completion went way past the , Quoted completion DATES. The Phone numbers for the original , local Company NO longer exist.
6 years ago
Verified Customer
Review Source
calguy Castro Valley, CA
It took three months to begin installation, the completion was after the projected date, and the workmanship was not very good (nails exposed, loose electrical mountings, etc)
6 years ago
Reply from SunPower
Hello Calguy, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
Jul. 7th, 2020
Kevin Davis Bakersfield, CA
The worst thing about sunpower is there long waits for service then never stocking any parts, having to wait for the parts then wait again to get their defective part replaced. I have had them for 5years and the system has only worked properly for less than 3months. It has taken over 3visits and almost 4years to get the monitoring system working. If something goes wrong with system they do not monitor and let customers know. They expect the customer to check weekly. Furthermore the lease is pretty bad at the end of 20years homeowner owns nothing. With other companies like Vivant at least after 20years the home owner owns the system free and clear. I did not start the lease I purchased a house with Sunpower 2years old.
4 years ago
Reply from SunPower
Kevin, we apologize for the delay and understand your frustration. We would like to escalate this to our Executive Support Team as soon as possible. Please send us a private message with your account and contact details so we may assign you a case manager. We appreciate the feedback and look forward to speaking with you.
Apr. 6th, 2022
Mahtab Sohrevardi Van Nuys, CA
I had the first meeting in May of 2021 with the sales agent and the contract was signed then. We are in Oct now and still no solar electricity yet. There is a lack of management, planning... no supervisor ever contacts and update you about what is next. I have to call and text or email "too many times" to have my project rolling. I am so nervous even after this project is done, how the customer service would be in case of repair or any technical issues. If I go back, I would not choose them and I do not recommend them to anyone.
They also increased the cost of my project by 9k. Their excuse was the city decides to instal the panel in a different place. We all know most contractors the trick or first proposed price and the real pricing. They first offer a reasonable price but then later on they pretend that it is out of their hand. A professional company would sent a professional person to assess and evaluate, estimate the price by knowing the setting and where and how the box should be installed. Even as a doctor myself, I have learned now that the electrical box has to be located closest to the city electrical pole. How did they not know it before they gave me the price other than it was only a trick to signed me up as a customer. I do not recommend this company, and I am very nervous about the future of their customer service.
The worst part is there is no one that you can talk to....
5 years ago
Reply from SunPower
Hi Mahtab, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower. I will have an executive support specialist contact you to help take care of this matter.
Sep. 29th, 2021
Carissa Ruiz Phoenix, AZ
When it works we save $$$ unfortunately it doesn't seem to work when we need it the most during our Arizona summers...
The first summer in AZ with it the inverter broke and of course we didn't know until a $600+ bill from aps came (on top of the $127 we pay Sunpower). It takes them days to send someone out to inspect the unit, then another few weeks to get the inverter, then to get someone out to replace the inverter... Let's just say we had 3-4 months of $600+ bills in 2020, which would be normal if we weren't paying for solar but we are. After multiple attempts to get them to make things right, they finally reimbursed us the monthly $127 during those months that we weren't using Sunpower due to the broken inverter. Once the inverter was replaced things seemed to be going amazingly. We were receiving the minimum $20 aps bill that we expected as well as paying our monthly $127 to Sunpower. Until July 2021 (AZ summers have been in the 100 degrees plus for 2 months now) suddenly our bill jumped to 500+ Customer service can be helpful but are limited to what they can do by their company, the company has no urgency on seeing what the problem is... it is up to you to try to understand yourself. Let's just say we don't know why our bill is so high and has been the past 3 months, but it's a waste of time to call and try to get answers.
Bottom line if it works it's great, if it doesn't it's not likely you'll receive much assistance in finding out the reason.
Side note, if an inverter breaks they cover the inverter cost as we leased it, but there is no compensation otherwise. We just have to be prepared for a $600 aps bill anytime.
5 years ago
Reply from SunPower
Hi Carissa, thank you for bringing this situation to our attention. I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal and I will have one of my support representatives contact you to better understand your concerns and work towards a positive resolution.
Sep. 16th, 2021
David Shapera Sun City West, AZ
Just heard from SunPower that they will not be able to send out a tech until Sept 9, 2021, as one of my two inverters is not working. Thus, my panels are generating about half the power designed for. It is ARIZONA and 110 degrees! I have had the system for eight years without any heartache. Something is wrong when a company can't service it's leased products in a timely fashion. Six weeks down time is unrealistic. If there service department is that overworked, then for crying out loud hire more people. Now I am glad I decided not to get involved in their battery storage as one can only imagine how long it would take to service that. I am not a happy customer.
5 years ago
Reply from SunPower
Hi David, I apologize for the delay of your repair. Please expect a call from an Executive Support Specialist to look into this further and provide a higher level of service. Thank you for bringing this to our attention and we look forward to speaking with you.
Aug. 9th, 2021
Blaine Van Ausdeln ,
Very good. Timely and professional installation. Good warranty (not clear what it actually covers). Good workers, precise and neat. I would do it again except for 1 small thing. It appears the sales and support people are one and the same. We did pay upfront and not lease, but that should not be any excuse for their curt attitude, bordering on rudeness, when questions arise. First off, they tend to ignore you (take the money and run?), then when they eventually answer they are seriously reluctant to give help until they are absolutely sure they wish to help. They tend to be scornful of any suggestion their system is not 100% operational. Their server is frequently down, and they never tell you. Frankly, their customer service is abysmal. It may be arrogance, as they are consistently number one in review ( some seem generated by employees, a too common practice) So buyer beware, if you wish good followup and good customer service, go elsewhere for your solar needs.
6 years ago
Reply from SunPower
Hello Freddie, we apologize for your negative customer service experience and would like to review your concerns further. We value your business and want to ensure that any equipment issues are addressed. Please send me a direct message with your contact information so that we may further assist.
Sep. 25th, 2020
Lawrence Coletta Milford, MA
Very well built panels, terrible monitoring site. We have had these panels for two years. It is a 10kW that is delivering an average of 12mW/yr. We track our performance with a SolarLog which is needed to ensure that our SRECs are correct. The SunPower monitoring site worked poorly at first and now mostly not at all. Example, today we are currently running at 9.8kW. I know this from the SolarLog site. The SunPower realtime shows 0.2kW for production at the same time. We were told that we could track power productions vs power used, total fabrication until they hire someone to repair the site.
We invested a lot to make this 1978 hummer of a house into a hybrid and a good monitoring system would go a long way to keeping it efficient. Too bad we didn't get that with the SumPower panels. Our installer, BluSel, is fantastic. They have tried everything possible to be sure the install didn't have any issues. This rests solely on SunPower and their neglect of this aspect of their business. I have 45 years of experience as a vender to the solar panel industry, these are good panels. Too bad after install support is non-existent from the factory
6 years ago
Jerome Gilman New Windsor, NY
I have had my solar panels for 6 years and my solar panels stopped working. I rent my panels from SunPower who provides all the maintenance and operation on them. SunPower sent out a third party contractor who diagnosed the problem as a defective power inverter. The contractor said that it should take should take about two weeks to get the parts and a day to replace the inverter. It has been three months and my power inverter still has not been repaired. I have called both SunPower and the third party contractor numerous times to get a status update and each one blames the other for the delay. UPDATE: Parts were finally received by the contractor to make the repairs (after more than two months since the contractor informed SunPower of the problem). However, I strongly believe that if I had not made repeated calls to SunPower concerning my problem, nothing would have been done.
6 years ago
Reply from SunPower
Hello Mr. Gilman, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback
Mar. 19th, 2020
Bob Hutton El Cajon, CA
Had my SP system for 7 years as a100% prepaid lease. At first they were excellent with customer service and would call or email if system wasn’t performing or reporting in so they could monitor.
Customer service and their performance guarantee has since severely degraded. Can’t get call back even when promised by representatives. I’ve called so many times I can’t count them all. I’m now approaching 4 months with a defective system and no means of monitoring or knowing if system is even producing power. Instead I’m being told they can’t get the parts needed to make repairs and they can’t even estimate when they might get the parts!
Makes me very suspicious and concerned that they are having financial problems and are possibly about to fold. Could this be the reason suppliers have stopped shipping parts?
Suggest any potential customers carefully evaluate the financial stability of SP or any solar company that they may be considering.
6 years ago
Reply from SunPower
Hello Mr. Hutton, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Dec. 30th, 2019
Bill W Sun City, AZ
Sun powering my opinion has the most innovative product. But having the most innovative product doesn’t mean it is the best pro duct overall. You also have to look at Reliability , Customer service and if they monitor your system. I have had this system for 3 years and have not gone 12 months without a failure. My system is down again! After two years the inverters went out and had to be replaced. Six months later, where I should be producing 60 kilowatts I’m getting 6. I had to call them, so if they had the ability to monitor my system why couldn’t they call me. Systems been down a week and five days and still no call. Last time I had to call the local repairman to set up an appointment time, I guess they learned there lesson this time they will not give me there no. I will say when this system works it works well. When a service person come out to work on the system they do a great job. They should be able to show up in a timely fashion. I would LOVE to recommend Sun Power to my friends, but I can’t, I have been down three times in three years the last time was down for over three months. Let’s see how long it will take this time.
6 years ago
Reply from SunPower
Hello Bill. I'm discouraged to hear of your negative experience. I would like to look into this matter further. At your earliest convenience, please send me a private message with your contact information and your address. I will have an executive service specialist reach out to you to discuss your concerns in details. We appreciate your time and value your feedback. Thank you,
Dec. 13th, 2019
Jack Cupertino, CA
Our SunPower system was installed by ProVoltz who at the time was a full service company for SunPower systems. In June the SunPower monitoring system failed to notify me or the company when it stopped generating power. Apparently the monitoring system has been designed with no ability to notify anyone about problems. I happened to notice a light that flashed amber periodically on the Inverter a couple of days after the failure. I followed up by checking to find we were not getting any power generation. I immediately called ProVoltz but after a couple of days I never received a call back from their office. I still had the cell number for the owner of ProVoltz and called him directly. Then I found out that he now only does sales and I must go to Sunpower directly for help. In the meantime I had found the inverter was displaying the message “Error! Int. Error E031”. With a few quick internet searches I learned this is a common failure mode with our model of inverter and it requires that the inverter must be replaced. My nightmare started as I began my journey with SunPower support. In my first call to the 800 help line the person answering did everything possible to try to send me back to ProVoltz. After 20 minutes with me insisting that the owner of ProVoltz told me my support must come from SunPower they finally opened a case and said someone would call to set up an appointment. In a couple of days a scheduler called and said the first available appointment would be a month later. When that appointment took place the technician spent 45 minutes to determine that the inverter needed to be replaced. One of the reasons everything takes so long is that the customer facing individuals don't seem to know much and have no authority to do anything. They are constantly calling someone else at every step to find out what to do next. I was then told that the replacement inverter had to be ordered and it would take three to four weeks for it to arrive. I waited a month and heard nothing. I have now called the help desk again and, only after asking to talk to the person's manager was I promised a call back from scheduling in a couple of days. I have lost two and one-half months of power generation in the most productive time of the year and I am still waiting. Clearly SunPower has no regard for their existing customers. This is the kind of service I expect on a $200 computer, not a $24,000 solar system.
7 years ago
Reply from SunPower
Hi Jack, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower and provide a higher level of service going forward. When you have a moment, please send me a private message with your contact details.
Aug. 30th, 2019
Cynthia Spencer El Cajon, CA
I am writing this because we are very dissatisfied with the service we have received from SunPower Solar customer service.
We really do like our solar panels, which were installed in 2015, but for whatever reason, SunPowers customer service has become "HORRENDOUS". Anyone thinking of installing solar, should think long and hard before using this company. I should make it clear, that their product is good, but their service is terrible, and I am not referring to the men working in the field, just all the office employees you have to deal with.
Between November 2018 and April 2019, our system has gone off line twice. On November 28, 2018 we received an email stating that we would be receiving a pre-paid MasterCard for $330.00 for compensation, then shortly after that we would receive another for $300.00 for our inconvenience.
This email was received after the first time our system went down. Absolutely "0" restitution was offered after the 2nd time it went down. Originally we were OK with that, but now we "Are Not"
Because we never received the 2nd card, and that is where all our problems started. Almost 6 months and 5 phone calls later-----Still Nothing.
All they do is switch you from one person to another, and you have to explain the whole problem over and over again. They are forever putting you on hold (one time I actually waited 55mins before they picked up again). I have asked to speak with a manager many times and that is impossible. Every time I called, I was told "they are all in a meeting" go figure!! The highest I ever got was a case manager (I won't mention his name on line) but he lied to me, more then once. They are just playing games, and hoping I will give up!
7 years ago
Reply from SunPower
Hello Mrs. Spencer,
I’m so sorry to hear about your experience with our customer service team. We strive to provide the best possible service. It is only through feedback such as yours that we can improve upon the service we provide to our valued customers.
I understanding that you have been in contact with an Executive Service Specialist, Sofia. I’m pleased to hear we were able to rectify the compensation issue and fully address your concerns. I hope that our actions have restored your faith in SunPower. If you have any further questions, please do not hesitate to reach out to us. Thanks for helping us change the way the world is powered!
I’m so sorry to hear about your experience with our customer service team. We strive to provide the best possible service. It is only through feedback such as yours that we can improve upon the service we provide to our valued customers.
I understanding that you have been in contact with an Executive Service Specialist, Sofia. I’m pleased to hear we were able to rectify the compensation issue and fully address your concerns. I hope that our actions have restored your faith in SunPower. If you have any further questions, please do not hesitate to reach out to us. Thanks for helping us change the way the world is powered!
Jun. 21st, 2019
Zainab Aderounmu Long Beach, CA
My experience with sunpower capital plc is very negative. We sincerely regret having solar. I've had the solar system for two years and our roof started leaking about 3 months ago. The customer representatives are inexperienced, rude, and very unprofessional. They claimed the roof leakage is not related to the solar panels, but they sent an inspector who reported that panels should not have been placed on the weak roof.
Please verify before you install solar, so you don't have headaches like us. We want to discontinue this solar so badly, but they claimed it's impossible due to the contract.
May God have Mercy.
7 years ago
Reply from SunPower
Hello Zainab Aderounmu. I am discouraged to hear of your negative experience. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback. Thank you!
Apr. 1st, 2019
Bill Phoenix, AZ
My system stopped working . Took 4 weeks to get someone to look at. Then no call back to tell me what’s wrong . I called several times and I’m told the report is being reviewed. Asked for someone to call me to give me time frame for repair , no call yet. It’s been close to two monthes and no timeframe . All I get is out technical department is reviewing to determine what’s wrong. Pretty sad since there are only two components panels and inverter and one or both are bad needs replacing. Sun Power suppose to be experts but can’t figure out what’s wrong . Run do not lease from this company. Customer service is a call center oversees so only scripeded answers. Time for a attorney since they still want me to
Pay my lease payments
7 years ago
Reply from SunPower
Hello Bill, We're very sorry to hear you've had issues with your system that haven't been resolved. Please email me at with your account name and case number if you have it so we may assist you.
Dec. 19th, 2018
Daniel Duffy Fresno, CA
We were extremely disappointed to find that after spending $50K on solar, SunPower initially did NOT deliver the all black panels that you show in all your ads. Instead, you delivered newer, slightly more efficient panels, with a white grid, that do not have the black, clean look of what you show in almost 100% of your marketing and advertising. The local dealer was helpful in swapping them out but the entire situation never should have happened. SunPower (corp - not your local dealers) is not being honest in it's advertising when you show one thing and deliver another panel that looks not as clean. If the newer panels are your new standard, then THAT is what you need to show in all your advertising. Additionally, we'd asked for a system that would get us to net $0 but we're still paying PG&E $100/mo and an annual payment of $1200 on top of that. To get the system properly sized, we'd need to spend another $3K to buy 2 more panels (and no, not just to compensate for the change in 6 panels which are slightly less efficient). Frustrating.
7 years ago
Reply from SunPower
Hello Daniel, I see that we've assigned a case manager and given your case our highest resolution priority. Please email me at if you haven't heard from the team yet, and I'll make sure someone gets in touch with you as soon as possible.
Dec. 12th, 2018
Stephen Wilder
My panels were installed in November of 2015. I was told that they were top-of-the-line. After all was installed, it was inspected and it turned out that all the electrical panels/inverter in the basement had to be moved because they were originally installed under a drain pipe.
I have since had periodic problems with the inverter, losing several weeks of power production over the years. I have been promised that it would be fixed, but it hasn't. I have been promised compensation for the lost days of production, but I haven't received anything.
Third, my production has fallen off considerably. I was told that production decreases by about 1% per year up to a max of 10%, but my production has fallen off way more than than projected.
The people I have dealt with have been very nice, but their failure to follow through it completely frustrating. I would not recommend this company
8 years ago
Reply from SunPower
Hi Stephen,
We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Hillary
We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Hillary
Oct. 9th, 2018
Ronald Summers El Centro, CA
When I first started with Sun Power some of my panels were not hooked up. After three month they got them hooked up to deliver power to me. A circuit breaker pops everytime my unit reaches 8KW. I have to reset it so I called them. They told me someone would call me in 5 to 10 days. Still no one called me. I called them back and they told me they would get right on it. Three days has passed and still no one called. I spent an hour on the phone trying to reach them. They have to contract some other solar company to repair my system. Do anyone know how to get from under there contract for the type of service they are providing?
8 years ago
Reply from SunPower
Hi Ronald, I'm sorry to hear about the problems you've encountered. I will contact you within 24 hrs. to help address this issue.
We appreciate your business and truly value your feedback.
Best regards,
Jeremy
We appreciate your business and truly value your feedback.
Best regards,
Jeremy
Aug. 30th, 2018
Scott Allen Santa Cruz, CA
Customer service and accounting is shopped out to people in the Phillipines...and they do not have the same business mentality as American employees...too "robot like"...extremely difficult for them to get accounting issues resolved...it took almost a year to remove an erroneous finance charge from our account....$2.82 that was not a valid charge stayed on our account for 10 months...and the way their system is setup everytime we ordered materials the shipment would always get put on credit hold...the fact that these outsourced accounting people were like robots and couldn't grasp the concept of making sure customers receive their orders in a timely manner...completely unprofessional...leave messages and noboby calls back...send emails that get ignored...just horrible customer service
9 years ago
Barney Fuzzensnackle Ojai, CA
IT ALL DEPENDS ON YOUR CONTRACTOR: My Sunpower Solar system is 5-1/2 years old and I noticed it had stopped producing electricity. I found out the dealer that installed it went out of business. I contacted another official Sunpower dealer and had to pay them $100 min service charge to come out and take a look. Found a blown fuse in the inverter, but also discovered a burned out solar panel. Sunpower Co. did supply a replacement panel and I did not have to pay for the labor to replace it. However, my system is still producing less than half the power it should. Service guy said probably a bad connection somewhere, but I have to pay to have it checked. If the original contractor was still around the warranty would cover that. The local dealer refuses to do the service on an hourly basis and wants to overcharge for it. I'll have someone else do it. I wish Sunpower Co. would back up their dealers better.
10 years ago
Sarah Palmer Livermore, CA
terrible customer service, nice looking system, it has been over a year since I FINALLY got hold of them to repair 3 of my 20 panels. one somewhat rude guy came last December and told me parts were back-ordered and I would hear soon. Nothing. I do understand that COVID may be playing a role but they had 7 months pre-COVID to take care of this. Impossible to get in contact and the link supplied to me to check my account does not work. Possibly my mistake was actually paying for my system. They obviously feel like I don't have any thing to hold over them.
6 years ago
Reply from SunPower
Hi Sarah, I'm sorry to hear that your servicing experience has been negative and that your issue is still unresolved. Please expect to receive a call from an Executive Service Specialist within the week. Feel free to send me a private message if you have any questions or concerns in the interim.
Nov. 2nd, 2020
Susan Moore Oakland, CA
We were sold on Sunpower product and installation. I would now change my recommendation due to poor service. We had an appointment to fix our solar on Feb 21. That was only after two hours of begging to the service center in the Philippines. We had already waited a month to even get scheduled! Unfortunately, the scheduler cancelled our appointment to reschedule us in April! Are you kidding me?? Our house is up for sale and this is not a good sales pitch for sun power! We have not been able to talk to a supervisor or anyone of authority. So frustrating.
6 years ago
Reply from SunPower
Hello Susan, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you
Feb. 20th, 2020
Mike Dittemore Melville, NY
Sunpower has NOT lived up to their hype. I've had my system down more than it's been up. I've had it repaired numerous times and this time I'm currently in the 3rd week of the 3rd month of the system not producing what it's supposed to be capable of. Not only am I paying Sunpower for their system but I'm also paying the electric company ...basically doubling my electric bills . I've called numerous times only to hear "the technical team is monitoring your system". Customer service is horrible as well as the tech team can't seem to fix anything.
6 years ago
Reply from SunPower
Hello Mike, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
Feb. 20th, 2020
Anzhelika Yusupova Brooklyn, NY
Unfortunately I would love to leave good review, but can’t. Panels and system are great, but service sucks. Main company is in Philippines. I always speak to different people. My problem with panels started last May, today is end of January, still not working after 8 visits. Every time they send new people. They don’t know where previous worker stopped. I am really frustrated.
6 years ago
Reply from SunPower
Hello Anzhelika, we apologize for the experience you had with us. Can you please send me a private message with your case number. I will review your account and have an executive specialist reach out to you. We appreciate your business and truly value your feedback.
Jan. 31st, 2020
Steven Allen
I chose Sun Power for their top rated panels several years ago. Installation was top notch. But I have to say the company's response to issue and over all customer support is lacking. I have not generated a lick of energy from my panels for over 3 weeks. When I placed a call I couldn't even schedule a visit from a technician. Instead I was told someone would call me to schedule a visit in 7-10 days. I wasn't given a report number so who knows if I'm in the system to get a return call. I'm now writing as I wait many minutes to speak with a representative.
6 years ago
Reply from SunPower
Hello Mr. Allen, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details and the property address. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you
Jan. 7th, 2020
TJ Niagara Falls, NY
I've had a Sunpower system for 5 years. It's been great, until you need help. I am remodeling and need to move the inverter. I've called twice and been told I'd receive an email or response in 24 hours. 5 days later, still nothing. I don't know why they can't get information to service techs. My project is on hold and I am paying contractors to wait for Sunpower!
7 years ago
Reply from SunPower
Hello TJ, I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
Oct. 18th, 2019
Steve Bakersfield, CA
I’ve had a system since 8/15. The first year no true up bill. Year two 360$. True up bill. Year 3 $450 true up bill . Year 4 $1098 true up bill. This year on track for a$1200 tru up bill. This is not whaT I was told or promised. They will sell you a pot of gold ,don’t believe it, I have contacted,
Them but a month gone by and nothing. They talk and talk but do nothing. They checked the system and say it’s working fine. No it’s not I can tell by the graphs! Here’s what I’m going to do, I’m going to have it taken off!
7 years ago
Reply from SunPower
Hello Steve,
I'd like to thank you for your feedback and I’m sorry to hear that your expectations have not been met. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. I will have an Executive Support Specialist reach out to you to discuss your concerns in detail and provide additional assistance. I look forward to hearing from you.
I'd like to thank you for your feedback and I’m sorry to hear that your expectations have not been met. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. I will have an Executive Support Specialist reach out to you to discuss your concerns in detail and provide additional assistance. I look forward to hearing from you.
Apr. 18th, 2019
Michael Allard San Antonio, TX
Everything was fine until I was forced to switch cable and internet carriers. I was able to locate where I needed to enter my new SSID and Password. Would nevr take it over a two day period. I called the 1-800 number and spoke to a service rep. She informs me that theres a $77.00 charge to enter my Network name and Password. I immedialy told her NO. I had already spent over $38,000 a year and a half ago and no they want more money. Watch your six if buying anything.
7 years ago
Reply from SunPower
Hello Michael, Thank you for bringing this situation to our attention. I am discouraged to hear of your negative experience. We will be sending you a private message so that we may address your concerns. We appreciate your business and truly value your feedback!
Mar. 28th, 2019
Jason Chico, CA
SunPower has a great product, no doubt about it. The problem lies in their customer service, which is deplorable. As long as nothing, I mean nothing, goes wrong with your system and you never have to call them you will be fine. If anything happens however, you can expect absolutely nothing but headaches and a runaround. I am a proud owner of a $32k system that is useless. Two stars because the panels, when they function, are the best. 0 stars for customer service
7 years ago
Reply from SunPower
Hello Jason,
I'm sorry to hear that you are having a difficult time with customer service. Please send me a private message with your account info and i will escalate your case to a specialist to reach out to you within 24 hours.
I'm sorry to hear that you are having a difficult time with customer service. Please send me a private message with your account info and i will escalate your case to a specialist to reach out to you within 24 hours.
Feb. 14th, 2019
Jacob Halsdorfer Peoria, AZ
I had SunPower in stall panels on my roof thru Harmon electric. to say that I am sorry that I did it would be an understatement.
I have had nothing but trouble with the system since it was install in May. I have had to call for service 5 time or once a month and have lost the ability to generator power on two occasions. with has cost me over 100 dollars in electric payments .
8 years ago
Reply from SunPower
Hi Jacob, We apologize for the experience you had with us. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns and provide assistance. Best regards, Hillary
Oct. 9th, 2018
Robert Sun City, CA
Have had their panels for three years. After a couple months in service, one of the two inverters stopped working. Several months later it was replaced. Now I sit with a panel out which is on a string-- so half my system isn't working. My system has not been working more than it has! They are EXTREMELY SLOW
to respond to a service request. You just get told they will put in a work order and someone will be calling you. Not anytime soon. The run around goes on for months and months!
8 years ago
Reply from SunPower
Hello Robert, We're sorry to hear you've experienced an issue with your system. I'll send you a private message so we may assist you.
Jan. 9th, 2019
Denise Squeri Staten Island, NY
Do Not use this Solar Company. I have had them as as my Solar Company in a previous home with no problems. However in my new home I am Completely dissatisfied with the excuses they have given me. I am paying $264. a month on my lease, but also, up to $277, 198, 213, to my electric company. I have complained to NYSERDA which explained that many other companies will add a couple of panels if their math calculations were off. All Sun wants me to do is buy another system. BY the way FYI this company is in the Philippines, the glossy picture you get with the paperwork is a photo in the US.
8 years ago
Gene Joles Florence, AZ
My solar system has been installed since Sep 2017 including the final inspection and is still inactive. SunPower has neglected to send Arizona Public Service (APS) the Lessor Agreement Acknowledgement in order for APS to install their meter and give approval for turn-on. There has been no reply after several inquiries to my direct representative, SunPower service personnel and their Arizona office from myself as well as APS for more than 2 months.
Customer service, support and responsiveness is terrible!!!
8 years ago
allen penwright Valley Center, CA
had baker elec install system old bill was 850 950 month leased system during install they almost burned down house by putting ground into hot metrics's box roof leaked they had me sign release pulled panels new roof re grouped panels lots of problems very unhappy any good lawyers out there 77 old dumb guy would like to have them put it were the sun doesn't shine
9 years ago
Verified Customer
Review Source
Jason Schneider Suisun City, CA
Quick responses knowledgeable staff. However after several months even over sizing my system I'm still receiving a large electric bill.
4 years ago
Reply from SunPower
Thanks for the feedback, Jason. We are sorry to hear that the system is not delivering the results based on your expectations. Please private message us your account details. We'd like to look further into this matter.
Nov. 8th, 2021
Verified Customer
Review Source
Chs Sacramento, CA
Had them for over five years but nobody checks up and make sure it gets maintained. Not even a reminder for maintenance.
7 years ago
Reply from SunPower
Thank you for your feedback! If you have any specific maintenance questions, please give us or your installer a call, but in general your system should be very low-maintenance. The main action you'd need to take would be to make sure the panels are kept clean. There are many great local panel cleaning services that should be able to take care of this for you at minimal cost.
Dec. 19th, 2018
Verified Customer
Review Source
John in Lake Havasu Lake Havasu City, AZ
Don't ever hear from them. I hear they haven't received my signal and when I did what they requested never heard back if they were now receiving it.
7 years ago
Reply from SunPower
Hello John, Sorry to hear you're experiencing an issue. I'll send you a private message so we can troubleshoot this for you.
Dec. 19th, 2018
Bonnie Buck El Cajon, CA
We bought Sunpower through Baker Solar Electeic. Besides the fact that it took Sunpower 8 months to fully repair our system when a defective panel broke, we discovered the upper row of panels shades the lower row of panels. Neither Baker nor Sunpower stands by the warranty to correct the ridiculously poor workmanship.
5 years ago
Reply from SunPower
Hi Bonnie, We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
May. 22nd, 2021
David Littleton Chandler, AZ
Customer service is terrible it’s going to take at least 5 months to repair a problem with my micro inverters .I would not recommend this company to anyone due to their lack of customer service once they get you to sign you are forgotten
6 years ago
Reply from SunPower
Hello Mr. Littleton, we apologize for the experience you had with us. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Feb. 4th, 2020
Jeff Blaustein Wellfleet, MA
The panels are great, as was the installer, Blue Selenium on Cape Cod. The customer service from Sunpower, however, stinks. Two microinverters went down in August. Three months later, and numerous requests later, I still do not have a date when they will be fixed. Customer service is 0 stars, performance of the panels is great when they work.
6 years ago
Reply from SunPower
Hello Mr Blaustein, we're sorry to hear your expectations have not been met. Upon review of your account, SunPower has not received any recent inquiries. We would be happy to help in any way we can. Please be expecting a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Nov. 25th, 2019
∫Bradley Smith Summerfield, NC
Your sales person did reasonable job He took a little too long to get back to us and interest had cooled off. The price is too high and payback is impossible. It looks like your price would have been OK BUT looks like you added the rebate on your price voiding any help it would have been!
7 years ago
Reply from SunPower
Hello Mr. Smith, I'm sorry to hear your experience with one of our third party dealers, did not meet your expectation. When you have a moment please send me a private message with your contact information. I can have one of our inside sales team members reach out to you. They may be able to provided additional options for you. We truly value your feedback and we look forward to speaking with you. Thank you!
Jul. 22nd, 2019
David Weiss Honolulu, HI
When I check the Sunpower reports on how much electricity my PV system is generating, it never matches up with the readings on my inverters. Neither of those matches up with the HECO billing report. Nobody seems able to explain the discrepancies.
8 years ago
Reply from SunPower
Hi David,
Thank you for bringing this situation to our attention. I am discouraged to hear of your negative experience. I will have one of our Executive Escalation Specialists reach out to you to better understand your concerns and work towards a positive resolution. Best regards, Hillary
Thank you for bringing this situation to our attention. I am discouraged to hear of your negative experience. I will have one of our Executive Escalation Specialists reach out to you to better understand your concerns and work towards a positive resolution. Best regards, Hillary
Oct. 9th, 2018
Gregory Smith Vacaville, CA
Been waiting about three months for a micro inverter to be replaced. Told today it will be about another 2 months. SunPower is blaming supply line problems. Poor communication and slow or no response to calls and messages. System is bought and fully paid for over a year ago.
8 years ago
Reply from SunPower
Gregory, I apologize that this has taken so long to resolve. We need to do better! I will escalate your case to our customer service supervisor team to see if we can get this taken care of faster.
Nov. 6th, 2018
Verified Customer
Review Source
Billy Wren Vallejo, CA
Their responses to inquiries are not well researched and usually are just canned responses from a script.
4 years ago
Reply from SunPower
Hi, we sincerely apologize for your experience. Your feedback is essential to us in improving our services. Thank you for taking the time to post a review.
Mar. 3rd, 2022
Verified Customer
Review Source
John Davies Oakley, CA
The panels don't get much sun with a big house in the way power comes from the grid mostly
4 years ago
Reply from SunPower
Hi John, we apologize for the issues you are experiencing. We would like to look into this further and provide additional assistance. Please send us a private message with your contact details here on Best Company. Thank you for bringing this to our attention.
Feb. 9th, 2022
Verified Customer
Review Source
Jean Schmidt Webster Fresno, CA
It was hooked up for two days a couple weeks ago and has not work since then very disappointed
5 years ago
Reply from SunPower
Hi Jean, We apologize for the experience you had. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Thank you.
Jul. 6th, 2021
Verified Customer
Review Source
Odle Chico, CA
Repeated poor communication with customer, made design changes without customer approval
7 years ago
Reply from SunPower
Sorry to hear this, Odle. Let us know if you need further assistance.
Feb. 6th, 2019
Verified Customer
Review Source
Shanon christiansen Pacifica, CA
System down too often Comes back on but takes a few hours
6 years ago
Reply from SunPower
Hello Mrs. Christiansen, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Apr. 29th, 2020
