SunPower: Read 2,843 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Kat S.

They took all our needs into account, and got enough paa a bels up that I have never received a power bill. I love that my bill is the same every month.’

6 years ago

check_circle

Verified Customer

star star star star star

Rachael Bishop

They communicated very clearly with me through the whole process before, during, and after they were finished they were communicative and they just did a really great job.

6 years ago Edited September 14, 2021

check_circle

Verified Customer

star star star star star

Daniel Wallace Houston, TX

Very knowledgeable Sales and Support staff, panels have been installed about a month. So far everything is working great! The SunPower app has been easy to use.

6 years ago

check_circle

Verified Customer

star star star star star

Dave Someria

Sunpower kept me informed of the process before it started. Beth was honest and answered all my questions. The company provided unbelievable customer service

6 years ago

check_circle

Verified Customer

star star star star star

Niraj Regmee

The sales person was knowledgeable and friendly. Use text and emails for their communication. Prompt reply even they don't know they reply and forward it to right person.

6 years ago

check_circle

Verified Customer

star star star star star

Rachel Curry

Happy with working with them. Always get a quick response when we notify them. The people we've talked to are very kind and knowledgeable. Tha app is easy to understand.

6 years ago

check_circle

Verified Customer

star star star star star

Santaluz Homeowner El Cajon, CA

The entire crew that we worked with were professional and very helpful. Out deliverables were done on time and the various steps involved we explained along the way.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous

After having a SunPower technician visit to correct what he called Comcast's problem, I called Comcast. Their technician told me it was SunPower's problem. The first tech wrote that the latter tech should check my "Wi-Fi for connectivity problems and to disable any firewalls that may be preventing connection of solar panels." Each blames the other.

6 years ago

Reply from SunPower

Hello Anonymous, I'm sorry to hear about your negative experience. I'd like to look into this matter further. When you have a moment, please send us a private message with your contact details and we will contact you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Nov. 20th, 2019

check_circle

Verified Customer

star star star star star

Rod

Great quality and their subcontractor made it easy to understand. Very little required by me. 25 years is a very good warranty in the industry. Website is excellent

7 years ago

Reply from SunPower

Thank you Rod. Glad you appreciate our 25-year Power & Product warranty!

Feb. 6th, 2019

check_circle

Verified Customer

star star star star star

Bill

Outstanding production, great app, easy to use website. I haven't ha d to buy power since the system was installed! It withstood a hail storm that destroyed my roof!

7 years ago

Reply from SunPower

Wow, Bill! We're so glad our industry leading durable panels were able to withstand such a storm. Sorry to hear about your roof, though. Thank you for choosing SunPower!

Feb. 6th, 2019

star star star star star

Heather Nuffer Lindon, UT

2023-3-2 15:59:19 Mrs. White and Luma hissed, "It's my turn." Ticket to Ride. The Name Game. Solitaire Frenzy. Bunco. Thumb wrestling. What Do You Meme? Monopoly Deal. Dungeons and Dragons. Bananagrams. Where in the World is Carmen Sandiago? It's time to clean the O2 filter and enter the id code before the Imposter finds and kills me. Luma and Fluffypuffer want to like musical chairs.

3 years ago Edited March 3, 2023

star star star star star

David Swenson Boulder, CO

5 years ago

Reply from SunPower

Hi David, we are so glad to have you part of the SunPower family, and congrats on going solar. Thank you for your kind words the feedback helps us out a lot in improving our services and product.

Oct. 11th, 2021

star star star star star

Ann Alexander Los Angeles, CA

I called in to report a flashing light on my SunPower box. I was pleased to be connected to a technician named Cath. She explained in layman's terms exactly what was going on and was able to troubleshoot and resolve my issue. She was personable, courteous, and very professional. She made sure I was completely satisfied before we ended the call. I was more than satisfied with the high level of service she offered. Well done Cath 👍🏾

5 years ago

star star star star star

FIDELIS OGWU Sebastopol, CA

The whole process was seamless. I contacted 3 solar companies and finally settled with Sunpower. DeAnn Y of Sunpower by The Solar Quote made a flawless presentation. She was very knowledgeable and very detailed. She designed a system with using the A series 415 watts panel. The installation was clean and completed in one day. The system is working very well. I am happy with the whole process. I will definitely recommend Sunpower. With an agent like DeAnn, you are in safe hands.

5 years ago

star star star star star

John Auburn, IN

I was having trouble accessing my monitoring system. I called SunPower and Sandra answered the call. She was very polite, understanding,professional and knowledgeable. She walked me through the steps to recover my account access.She was very patient with me, as I'm not very knowledgeable of computers. This experience wasn't stressful, it was very pleasant thanks to her. I would hope that if anyone has question or problem that they would be assisted by her.

6 years ago

star star star star star_border

kertj1 Encinitas, CA

My new SunPower system has been up and running for a week... My installation and certification went well and I'm pleased with the professionalism of my installer. I can watch my power meter running backward and am extremely pleased with the performance that I am seeing. As the year progresses, the sun's path should be more directly overhead and it appears that the panels will be producing very near what they are spec'd for. On the other hand, I'm surprised by the intermittent behavior of their monitoring application and web site. I'd be interested in hearing from other SunPower owners about your experiences with their monitoring tools. Because my SunPower monitoring system is directly connected to Internet through a high-speed / reliable connection, I expected a much more responsive (real-time) view of the systems output. On a positive note, at the end of the day, all information about the system's performance appears to be present; I can see a graph of exactly what was produced throughout the day...so I'm not missing any information. The responsiveness of the system appears to vary over the course of the day; sometimes the data is presented quickly, other times it can take minutes for the user interface to refresh. What I also see is that the reported data is delayed up to an hour. Is this what others are seeing? Is this the expected behavior? Again, please let me know if others are seeing what I'm seeing or it's just my installation. Thanks ---------------------------------------------------------------------- A digression: As an Embedded Software (IoT) engineer who designs monitoring systems like this for a living...I have seen this type of "intermittent failure under load" behavior before; which includes the unexpected loss and/or corruption of data. If anyone from SunPower is listening... I offer my consulting services to you for free... I know what could likely be causing this and can probably find and fix it for you in a few days. Again, since I own a SunPower system, I want to help. The responsiveness of the monitoring tools should be able to be greatly improved over how they currently work.

6 years ago

Reply from SunPower

Greetings,

Thank you so much for reaching out to us. We are so glad you chose to go solar and are enjoying your system. Thank you for offering your help, we really appreciate the gesture. We wish you the best for your business!

Feb. 21st, 2020

star star star star star

Rich Las Vegas, NV

Bill, Salesman, was very professional and is very knowledgeable of the product. He wasn't pushy for us to buy at the moment and wanted us to do our research before making our final decision. After, further review of 3 competitors of there's within the same ratings, we decided to go with their competitor. Not for better quality, nor the price as they were in the same price range (give or take $1000), we went with the one that offered an additional incentive aside from the tax credit. Not taking anything away but they were our second choice.

6 years ago

star star star star star

Rich and Candace Palm Desert, CA

My wife and I live in the Palm Springs area of California. Our neighbors had Renova install a SunPower system on their house and recommended them Turned out to be our lucky day. Renova has been incredible from the install in November 2018 to the end of our first year and the Credit to our SoCal Edison net energy compensation. Thank You SunPower and Renova

6 years ago

star star star star star

Rupin Brentwood, CA

My experience with SunPower getting my home solar set up from start to end was seamless. Ian, my sales consultant; Jessica, my project coordinator, and everyone who participated in installing the system were great partners. The quality of the system has been great so far, and I look forward to having the system produce as much energy as SunPower promised all the way through. To anyone who may be looking at getting home solar, I can’t recommend SunPower enough!

7 years ago

star star star star star

Marilyn Russell Livermore, CA

An amazing, vibrant, & very professional company. Yet totally helpful & friendly. Best of all, fast! I thought it would be several months to get solar installed. It was completed almost immediately (within a month from initial contact). I’m very impressed & pleased! Workers were so conscientious & left property immaculate. I also appreciate how easy it is to phone & get immediate & accurate help. Enthusiastic, competent & devoted staff. I’m very impressed with the entire company!

7 years ago

star star star star star

Stephen0118 Stevenson Ranch, CA

There were a lot of companies to choose from when it comes to solar, but SunPower is one of the best. Their prices are good, they have one of the best equipment, and they don’t try to sell you things that you don’t need. Their service is good, from sales to installation. They also have a 25-year warranty on their panels. If you need anything, such as additional panels, they will work with you. I recommend them.

7 years ago

star star star star star

Renee Gardner San Jose, CA

Couldn't be happier with my selection of SunPower. They were responsive and professional from the beginning of the process (sales discussion) to turning on the switch of solar power. The day they came to install, I was so impressed with how quickly and nicely the install went. They were careful with aesthetics. I really appreciated that. Super happy with my beautiful new panels.

7 years ago

Reply from SunPower

Congrats, Renee! Thank you for choosing SunPower.

Jul. 10th, 2019

star star star star star

Jeremy Gundel Menlo Park, CA

Buying solar can be very stressful. Very expensive and long term and reviews can be all over the place. Our neighbor recommended Sunpower and the people I met with seemed great so I went with them. We've been very happy. All work went up as promised and on time and cleaned up. Panels work as advertised. Monitoring system works as advertised. All good! No stress!

7 years ago

Reply from SunPower

Congrats, Jeremy, and glad to hear the process met your expectations and was stress-free.

Jul. 10th, 2019

star star star star star_border

Dan Seekonk, MA

Hello....back in May and April I wrote negative comments about Sunpower. We had our system installed last Feb of 2019. We were on our 15th week of waiting for our interconnection. We had some other issues as well. This was very frustrating. I did try reaching out to costumer service through email but was unsuccessful. I did receive a call and email from a Sunpower representative after my last 2 posts on this site. She was very helpful and solved the issues we were experiencing. As of June 6, we were finally connected and our system is up and running. We dont regret getting Sunpower. It was the long process that it took. We love our solar system. Thank you Erica from Sunpower for all your help.

7 years ago

Reply from SunPower

Hello Dan , I apologize for the experience you've had with us. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Apr. 29th, 2019

star star star star star

Sean Dungan

Our experience with Sunpower has been great. Burgess and Ken were helpful and thorough from start to finish and made sure everything was right. The estimate was impressive and clear, and the work has been all top-notch. The Sunpower panels are the best available, with the highest efficiency and longevity ratings. We had them fold a re-roof into the job, and this was done for a super reasonable rate as well, and the roofing co, Above All Roofing, did a great job too. Couldn’t be happier with the new system!

7 years ago

star star star star star_border

rdalman The Bronx, NY

Working with SunPower has been wonderful experience, so far. They explained all phases of the processes of getting solar installed and its operation. Since I have only been "live" for about a couple of months and will have to see how reliable the product and customer service is, if needed. My SunPower reps have been very helpful in answering all questions I have had. In the coming months I will see how much of a cost savings I will get from my electric bill. The app to monitor the system is pretty cool, I have not had any issues with it. I have not started getting billed in regards to the loan (I purchased my system), so we will see how it goes. Finally my only concern is the applying for the "tax credits" to be received from federal, state and city for the installation of solar on my house, since it has to done when taxes are filed.

7 years ago

star star star star star

Amy T. Grapevine, TX

Going solar for my home took longer than expected. However this was not SunPower’s fault. Even though the process took about a year and many of my neighbors took about 2 months. I am very happy that I have gone solar. The level of experience throughout the process was key. Had the representatives not been transparent, I would have had given up hope. I want to thank the sunpower team for their quality of work and product to help me save money in the long run.

7 years ago

Reply from SunPower

Thank you, Amy! So sorry to hear you experienced a delay, as yes, it usually takes just a couple months. But glad that everything worked out in the end!!

Jul. 10th, 2019

star star star star star

Ed Dempsey Woodstock, CT

As far as the initial interface with the sales rep and then with the installation of the system, all went extremely well; I was very satisfied. The aftermath of interactions with Sunpower has been a bumpy road: failed transmission of data from panels to computer, unhelpful interface with someone from the billing office, a bill for $1500.00 instead of one for $150.00, an incomplete monthly report on generation and use of KWHs. I can only hope that things will improve. My go-to person throughout, Roger M, has been reliably helpful and understanding.

7 years ago

Reply from SunPower

Sorry to hear about the challenges, Ed. Hopefully we can get everything resolved to your satisfaction.

Jul. 10th, 2019

star star star star star

James Nishimoto Trabuco Canyon, CA

From start to finish! Impressed with the follow through at every level. From our initial consultation, inspections and installation process to the permits and administrative procedures. Every individual from SunPower went way above, and beyond any and all our expectations, and really delivered top rate customer service and experiences. Couldn’t have had a better experience with any major improvement to our home and appreciate everything that SunPower has, and will continue to provide my family- Thanks again- James NishiMoto

7 years ago

Reply from SunPower

Thanks for choosing SunPower, James!

Jul. 10th, 2019

star star star star star

RONALD H MEASE Lake Worth, FL

I actually contacted an installer, Vinyasun, in my area to install panels, & they recommended & installed SunPower panels. Permitting takes a while here, but once obtained they installed w/in the next days & in a matter of hours. All workers were polite & cleaned up well. I liked the panels & am having them installed on a house in Texas, too. They look really good & produce really well.

7 years ago

Reply from SunPower

Thank you, Ronald!

May. 16th, 2019

star star star star star_border

Darin Peterson Dinuba, CA

I wrote a bad review a few months ago regarding customer service and how my system was not fixed even after 9 months. After 10 months my system finally is fixed. The next question was how they were going to compensate me for all of the power I lost. To make a long story short, their calculation of the amount of power I lost was basically the same as what I calculated. Then, they went ahead and paid per kWh as close as possible to what I had to pay. So in the end, I felt like they paid my losses in their entirety. I was pleasantly surprised. In terms of honoring their guarantee/warranty I will have to give them 5 stars. The final customer service person I worked with was also great. They did everything right in the end. I just hope the next time I have to deal with them they can do things right from the beginning in a timely manner.

7 years ago

Reply from SunPower

Hello Darin,
I have escalated your case to our executive escalation department. Please expect a call from an escalation specialist to address your concerns within 24 hours.

Jan. 16th, 2019

star star star star star

Bill F Madison, NJ

I am VERY satisfied with my solar installation and the SunPower panels. Frank C, the owner of Green House Solar has been responsive and informative. I interviewed other companies before choosing GHS because of the local ownership of the installer, and the warrenty of the SunPower panels. It doesn't take a crystal ball to see where the world is going. I'm glad I'm there!

7 years ago

Reply from SunPower

Thanks, Bill! Glad to hear our 25-year warranty helped you feel 100 percent confident in your decision to go solar with GHS.

Mar. 22nd, 2019

star star star star star

Kerstin Mueller Milpitas, CA

We wanted to go solar to save on our electric bills and do something good for the environment. We chose SunPower and couldn’t be happier. SunPower’s technology is the best in the market and they have the most efficient panels of anyone else. Our system was turned on yesterday and it’s already producing beyond our expectations! The entire experience from the energy consultant to the project coordinator and the entire installation team was awesome. We’re very excited and satisfied and would recommend SunPower to anyone looking for the best solar solution.

7 years ago

Reply from SunPower

Thank you for choosing SunPower!

Feb. 6th, 2019

star star star star star

Margaret Monroe, CT

We received unbelievable customer service throughout the process of installing our system - from direct contact with our sales rep, to weekly email updates from the project coordinator, to the team who installed the panels on our roof, EVERYONE was extremely knowledgeable and well informed - and kept US well informed. The installers were polite and personable, respected my home, and kept our yard clean and neat at all times. We're very pleased so far!

7 years ago

Reply from SunPower

Thanks for the feedback, Margaret! Let us know if you ever have any questions down the road.

Jan. 22nd, 2019

star star star star star

Alfonso Baez Clifton, NJ

I was very happy with the overall process of the proposal for the solar panel services i was never pushed into anything yet i was explained in details how it worked and what it would do to the environment. Iam very please to say it really works i see no difference in the amount of power this unit supplies , so I highly recommended, ones again thank you Sun Power for your service.

7 years ago

Reply from SunPower

Thanks, Alfonso!

Jan. 16th, 2019

star star star star star

Robert Tabor Plainville, CT

I had solar installed by Sunpower,the work force was totally committed to their job and had the work completed in one day. The finished project was cleared by Sunpower and the town inspector. I am completely satisfied with the work at hand and now enjoying the sun for my energy. I would recommend this Co. To all my friends and neighbors. In support and feedback alone this is an A1 company to deal with,everyone involved was very considerate and truthful in every regard. Everything was laid out exactly the way it was going to happen and it did with no hitches.

7 years ago

Reply from SunPower

Thank you so much, Robert! We appreciate referrals, as we know it means that you're a happy customer, and that's our No. 1 goal.

Jan. 16th, 2019

star star star star star

Cynthia Sternberg Los Altos, CA

I am so impressed with the personal attention provided by Jessica. Every step of the process was detailed and handled in such s way as to. Make me, the customer, fell like I was the most important customer. Jessica took time to emails and call to ensure my comfort and confidence in the project . Well done Sunpower, and thank you Jessica, you are a true asset to your company.

7 years ago

Reply from SunPower

Thank you, Cynthia!

Jan. 9th, 2019

star star star star star

Edward C Frazier Arlington, TX

I purchased a SunPower system for BizTalkRadio. We are solar powered radio network. I production often exceeds our usage. I can tell you that Solar really works in a business environment. The accelerated depreciation helped us achieve payback in a short time frame. Our flat roof gave us a very efficient layout. If you are going solar in your business you won't be disappointed with SunPower. Come by our shop and check it out.

8 years ago

Reply from SunPower

Thank you, Edward, for choosing SunPower. Many people don't realize solar can work well on a flat roof, so thanks for sharing that detail about your project!

Nov. 6th, 2018

star star star star star

Bob Yang Austin, TX

Very happy with Sunpower solar panels and the installation by Freedom Solar. Our entire electricity bill for the first full 12 months with solar panels was only $199...that's for the entire year, not monthly. And we live in Texas! In a 3700 square foot two story house. Both Sunpower and Freedom Solar have been very responsive to any minor issues and updates to the system. Couldn't be happier and highly recommend both companies!

8 years ago

Reply from SunPower

Thank you, Bob, for sharing your solar story. That's great that your electric bill in hot, sunny Texas is so low! Thanks for choosing SunPower.

Nov. 6th, 2018

star star star star star

DALE SANTEE Chula Vista, CA

I selected SunPower because their panels were the highest rated for electric generation. I've had the system since September 2009. I've experienced no problems with the system to date. I didn't pay an electric bill until the last couple years (since installation, the lowest electric rates have almost doubled and the utility added grid charges). Even with that the yearly bill has been much less than what I used to pay in one month.

8 years ago

Reply from SunPower

Thank you for choosing SunPower, Dale!

Nov. 6th, 2018

star star star star star_border

Charles Peraro Waianae, HI

Sirs, I installed my SunPower 10-panel system in December 2010 and it has produced power continuously and steadily since that time. What has failed at least three times is the reporting system that lets me know how much power the system is producing. There is no alert or email reporting system (that I am aware of) that lets the customer know when this outage occurs other than going to the Sunpower Dashboard online and seeing that the reporting system is faulty. I do not view the dashboard on a frequent basis, so it can be months before I discover that the reporting system has failed. I would like to receive a timely email or text saying that the reporting system has failed. The second problem (that I am currently addressing with Revolusun), is that my power delivered to Hawaiian Electric (HECO) seems to have dropped in the last two months. My power delivery to HECO has been consistent and steady since system installation at the above date. I put in a trouble call to Revolusun on 9/21/18 and did not receive a return call. I then placed a follow-up call on 9/27/18 but also have not received a return call to assist me in troubleshooting the problem. Revolusun/SunPower should support its product a bit better. Thank you.

8 years ago

Reply from SunPower

Greetings, Charles, Thank you for your review. I'm glad that overall you're happy with your SunPower system but sorry to hear you've had trouble reaching your dealer to resolve this issue. I emailed them today to share this feedback and hopefully you can get everything taken care of soon.

Sep. 28th, 2018

star star star star star

Robert LaMorte Lake Havasu City, AZ

I have had no problems with SunPower and I leased it on my first house and am now buying the system on my new house. Reading the comments it appears the local installing Company appears to be the main problem. So I would suggest you take the time to investigate the installing company buy contacting you local electric company Solar representative. My installing company in Lake Havasu City AZ is Esmay Electric Company.

8 years ago

Reply from SunPower

Hi Robert, Nothing says "happy customer" like a repeat customer! That's great that you're going to own your SunPower system. Thank you for your support!

Nov. 6th, 2018

star star star star star_border

Richard Murrieta, CA

I agree with James, the panels are not the problem, the panels produce more power than most other panels. I moved into a brand new home in Murrieta Ca, 4 months ago once Edison gave sun power the permission to activate the system it took the local company that installed the equipment several attempts to do so, finally after many calls the system was activated, by 10 am in producing 2 kWh by noon its 3 kWh by 1 pm in rocking 3.5 or better until 5 pm then it drops to about 3 kWh. My electric bill this month was $ 3.00 dollars that’s only because I didn’t have a full month of usage, also when I use the air conditioner I look at the meter and I’m still sending power to the grid, so far I’m a happy camper

8 years ago

star star star star star

Judy Marino Mineola, NY

Purchased 12 panels from third party dealer Energy By Choice Northport, Long Island , NY. I have no complaints, From my initial phone call to finish was an good experience. Purchased outright, w/ the 25 yr. warranty for my home, produces the kilowatts it was designed to do. Pay $11.00 a month electric bill for utility access, and they pay me back $25.00 at the end of the cycle for overage. I make 1 payment of $110.00 for the year whats not to enjoy!!!

8 years ago

star star star star star

Paul E. Boehm San Jose, CA

We have had a SunPower System installed for 3 years and we have nothing but outstanding comments to make. System has worked flawlessly and efficiently over the years meeting all our needs. Company salespeople and installers were just tremendous. SunPower provides routine daily and monthly monitoring with reports. System + panels are the best made in America. I can't say enough about the elimination of our energy bills and satisfying feeling of producing our own electricity. SunPower is just outstanding in service and equipment and staff!

8 years ago

star star star star star

Ray Stockdale Los Banos, CA

I purchased my SunPower system over a year ago and have had no problems since the system installation. My electricity bill has been reduced to about $25.00 a month. Many of my neighbors with equal home size have twice the number of panels my system has. SunPower panels are very efficient and have a 25 year warranty. Easily one of the best systems out there.

8 years ago

star star star star star

Jim Holloway Upland, CA

I had an incredible experience with SunPower. They worked with me to figure out how many panels I needed and kept me informed on every step and completed each step as outlined and met with the inspector on each inspection. They got my work done from start to finish under a month. I love the 25 year warranty. This was an EXCELLENT experience from start to finish and great follow up on explaining my SCE bills and follow up to make sure I was getting everything I was expecting. This could not have been any better.

8 years ago

star star star star star

Dave Gwynn Concord, CA

Sun Power installed my 12 panel 3.9 KW system 2 years ago. They designed the needed KW system perfectly and the net metering system has resulted in an electric cost of $10/month (the amount required to stay connected to the grid). I am saving $150/month which, as power costs increase, will recoup my total costs over 6 years at which time I will have free electric power. I like being my own power company!!

9 years ago

star star star star star_border

Richard L Maudlin Henderson, NV

Research has indicated thatvSun Power Solar Panels are the best in the industry. Company who installed panels did a reasonably good job. However, before the end of the first year of service, had to call to get system down resolved. This occured 3 times over 4 month and replaced one inverter twice.. Finally had to completely rewire my panels and replace one inverter twice. Since then, have had flawless operation. Sun Power panels have provided 100% of my power for 4 years. Installer has went though Capter 11 and service has since degraded. Not happy with installers support since filing Chapter 11.

9 years ago

star star star star star

Steve Brumm Lodi, CA

Installed system on my home roof in Dec 2016. The system has worked as promised. The system is producing more energy than I use which is great. The online monitoring system is awesome. I like the USA made panels which have more watts per panel than the typical China made panels which means less panels on the roof. I would recommend the dealer I used. Lodi, CA.

9 years ago

SunPower Reviews