SunPower: Read 2,843 User Reviews From Real Homeowners

star star star star star

Shen 沈 Sunnyvale, CA

The panels are installed on time and on budget.

7 years ago

Reply from SunPower

That's great to hear, Shen, thanks!

Jan. 22nd, 2019

star star star star star

kal Dublin, CA

Happy with the SunPower system.superfast installation.

7 years ago

Reply from SunPower

Thank you!

Jan. 22nd, 2019

star star star star star

Randy Baker Saratoga, CA

professional sales and installation effort

7 years ago

Reply from SunPower

Thanks, Randy

Jan. 22nd, 2019

star star star star star

BABU H SONI Bethel, CT

very satisfaction work done and quality work.

7 years ago

Reply from SunPower

Thank you!

Jan. 22nd, 2019

star star star star star

Liz Austin, TX

Desmond W was incredibly helpful. Great experience

7 years ago

Reply from SunPower

Thank you, Liz!

Jan. 25th, 2019

star star star star star

Eddie Pflugerville, TX

Great service overall, desmond was very helpful.

7 years ago

Reply from SunPower

Thanks, Eddie!

Jan. 25th, 2019

star star star star star

Chris Austin, TX

Great experience. Exceptional service. Highly recommend!

7 years ago

Reply from SunPower

Thank you for choosing SunPower Chris!

Jan. 11th, 2019

star star star star star

Carolyn Gonzales Austin, TX

Installation was timely and professional

7 years ago

Reply from SunPower

That's our goal, Carolyn, so thank you for your feedback.

Jan. 11th, 2019

star star star star star

Glenn

Products work well, they use great installers

7 years ago

Reply from SunPower

Thanks for choosing SunPower, Glenn!

Dec. 31st, 2018

star star star star star

RJ

System has worked flawlessly since installation

7 years ago

Reply from SunPower

Thank you, RJ!

Dec. 31st, 2018

star star_border star_border star_border star_border

LS Fresno, CA

The project took more than twice as long as I was told it would. Communication was horrible. No one appeared to be in charge.

8 years ago

star star star star star

Hal Oakhurst, CA

Works well, looks good, less panels then the others.

9 years ago

star star star star star

Stuart Travis

The most intelligent and courteous personnel.

9 years ago

star star_border star_border star_border star_border

Marie Mac Donald Glendora, CA

In my fourth year with Sun Power and it has cost me an average of $120.00 p/month more then I paid Southern California Edison before SOLAR.

9 years ago

star star star_border star_border star_border

JESSIE Bellflower, CA

SYSTEM WORKS FINE.CUSTOMER SERVICE PEOPLE ARE NOT THAT SMART!!!! I DON'T LIKE THE BILLING DEPT. ATTITUDE

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Deangelo Trenton, NJ

House has a leak no one returns my e mail

4 years ago

Reply from SunPower

Hi, we sincerely apologize for your experience. Please email us at customersuccess@sunpowercorp.com with your contact details when you have a moment. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Mar. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

James Bustillo Hercules, CA

Excellent technician support on site at the home.

4 years ago

Reply from SunPower

Thanks for the feedback, James. We appreciate you taking the time out to post a review for us. Please contact us if there are any outstanding issues we can assist you with it.

Nov. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous San Jose, CA

Poor communication, poor quality of work.

6 years ago

Reply from SunPower

Hello Anonymous poster, we would appreciate an opportunity to address your concerns. Please send us a direct message with your contact information so that we may have an escalation specialist contact you.

Sep. 2nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Very slow service

I have been having problems for 2 months and it's not fixed

6 years ago

Reply from SunPower

Hello Customer, I’m sorry to hear that your expectations have not been met. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Nov. 20th, 2019

star star_border star_border star_border star_border

Daniel Cea New York, NY

Last 3 bills from con Ed….November$ 297, December $484 and January $1084……how is this possible

4 years ago Edited February 3, 2022

Reply from SunPower

Hi Daniel, we apologize for your experience. We will have an Executive Support Specialist contact you to discuss your concerns in detail and provide additional assistance. Thank you for bringing this to our attention.

Feb. 3rd, 2022

star star_border star_border star_border star_border

Lyubov Chigirinskaya Brooklyn, NY

Pigeons under solar panels, broken stucco walls, no wish from the company to help. There is some more sad information.

5 years ago

Reply from SunPower

Hi Lyubov, I see that a case was created for the issues you mention and recommendations were given to you. Please feel free to reach out to us again if you need more assistance. Thank you.

Apr. 27th, 2021

star star_border star_border star_border star_border

TERRY G PERSSON Lake Havasu City, AZ

System down for more than a month. Customer support very limited. One support person for three cities..

7 years ago

Reply from SunPower

Hello Mr. Persson, we apologize for the experience you had with us. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback

Oct. 15th, 2019

star star_border star_border star_border star_border

Wayne A Brodsky Ronkonkoma, NY

6 years it's never produced a 11000 KW They said it would produce. Customer service is the worse!!!!

7 years ago

Reply from SunPower

Hello Mr. Brodsky, We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Service Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

May. 28th, 2019

star star star star star_border

Tom Buena Park, CA

Very good experience but the app could use some improvement

7 years ago

star star_border star_border star_border star_border

Frank Miami, FL

Was told my gross income was too low.NO OTHER WAYS TO GET SOLAR WAS EVEN TALKED ABOUT.I will try another company.

7 years ago

Reply from SunPower

Hello Frank, I'm sorry to hear that you did not qualify for our loan program. At this time, we do not offer any other types financing in the state of Florida. Additionally, you should have also received a letter via email, with the details as to how the final decisions were made. We really appreciate your business and value your feedback. Thank you,

May. 7th, 2019

star star star_border star_border star_border

Judy Chiloquin, OR

You sent a e-mail saying you would get back to me, b ut I have never heard from your company again.

7 years ago

Reply from SunPower

Hi Judy, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. We appreciate your business and truly value your feedback

Apr. 1st, 2019

star star_border star_border star_border star_border

casey gillum Ooltewah, TN

No call no show for consultation. Just another company that acts as if peoples time has no value.

4 years ago

Reply from SunPower

Hi Casey, we truly sorry to hear about that. You are correct the dealer should've reached out to you with an updated regarding your appointment. I believe a team member emailed you recently about rescheduling the appointment. If you can kindly respond to the email we can sent. So, we can set up your next appointment and get this process moving forward.

Apr. 19th, 2022

star star star star_border star_border

Louis White Ogden, UT

The product is 5-star; the service and support are not.

4 years ago

Reply from SunPower

Thanks for leaving a review, Louis. It is wonderful to see you satisfied with our service and product. Please feel free to contact us for any help in the future. Thanks again!

Jan. 24th, 2022

star star_border star_border star_border star_border

Unhappy Round Lake, IL

Arranged an appointment with SunPower they haven’t shown up.

7 years ago

Reply from SunPower

Hello Customer, I’m sorry to hear that your expectations have not been met. I'm not sure what dealer you may have been working with. When you have a moment, please send us a private message with your contact details. , I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Oct. 23rd, 2019

star star_border star_border star_border star_border

DAVID REICHARDT Spokane, WA

No one showed up. Two appointment times, no one showed up!!!!

7 years ago

Reply from SunPower

Hello Mr. Reichardt, I'm sorry that you have had that experience with us. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details, and I will have an executive service specialist reach out to you. We appreciate your business and truly value your feedback.

Sep. 12th, 2019

star star_border star_border star_border star_border

Mark King Litchfield Park, AZ

They never got back to me.... As a result I am going with SunRun...

7 years ago

Reply from SunPower

Hello Mark, I'm sorry to hear your expectation have not been met. I was reviewing our database and we do not have any record of your account. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. I would be happy to have our sales team reach out to you. We truly appreciate your business and your time.

Aug. 1st, 2019

star star_border star_border star_border star_border

Bryan bosse Mansfield, OH

Never heard from them after I sent them my information not satisfied at all.

7 years ago

Reply from SunPower

Hi Bryan, Are you a customer with an issue we can help you with or were you looking to have solar installed? Happy to help if possible.

Jan. 9th, 2019

star star_border star_border star_border star_border

Mel Halbach Healdsburg, CA

Filed numerous complaints about, terrible customer service

6 years ago

Reply from SunPower

Hello Mel, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

Feb. 13th, 2020

star star_border star_border star_border star_border

Kendra Aledo, IL

Requested information but was never contacted

6 years ago

Reply from SunPower

Hello Ms Kendra. I'm not sure what prompted the 1 star review, but I'd be happy to help with any concerns you may have. Please send me a private message with your contact information and I will have an executive service specialist reach out to you. We appreciate your business and value your feedback.

Jan. 15th, 2020

star star_border star_border star_border star_border

Darrell Dagostino Coal City, IL

Never head from them. No one responded to my inquiry.

6 years ago

Reply from SunPower

Hello Mr. Dagostino, I'm sorry to hear that there has been a lack of communication. Providing excellent customer service is our main goal. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Nov. 21st, 2019

star star_border star_border star_border star_border

Shelly Nelson Battle Ground, WA

Sun Power never called me back to follow up.

7 years ago

Reply from SunPower

Hello Ms. Shelly Nelson, We're sorry to hear that your expectations are not being met. When you have a moment, please send us a private message with your contact details. I will have an Executive Support Specialist reach out to you, to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback. Thank you.

May. 17th, 2019

star star_border star_border star_border star_border

David Long Sacramento, CA

Worst customer service I've ever encountered.

9 years ago

star star star star star_border

stephanie North Liberty, IA

How do k I n shave e Mai haha. Stak’ w such ha. Wushu ba w a ansh testing testing

4 years ago

star star star star star_border

BCTest BCTest North Liberty, IA

adksjfkl;jasdf jkladjsfljsadlf jklasdadfjs;lkjddklfjlkdsjfkljadsf kfljlakdjsfkljads ;ffjkl ;asdfjkadsklf

4 years ago

star star star star star_border

Cory Cardwell South Jordan, UT

a sdfl;ajsfl;ds fklads fklads fadjs fds fdjsfkl adl;j klads;fad dsf adsf

4 years ago Edited July 14, 2022

star star star star_border star_border

CoryCoryCoryCory South Jordan, UT

asdffadsf adsfadsfadsadsfadsfdsdsadsfadsfadsfadsfsadsf

4 years ago Edited July 14, 2022

star star star star star_border

Quality Assurance North Liberty, IA

asldjflkjsad l;fj;lkjsd fl;kjsadl;kf;lkdsflkjsldkflkdfs

4 years ago Edited July 14, 2022

Reply from SunPower

Test response

May. 16th, 2022

star star star star star_border

Stephanie H. North Liberty, IA

This is a test review on staging by Stephanie hanson.

4 years ago Edited June 2, 2022

SunPower Reviews