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Zenernet Reviews

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7.3

Overall Score

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good tree bad tree Vacaville, CA

The associate John E. was able to meet online and demonstrate the placement of the panels on the actual roof using a Google image. He was very knowledgeable and answered all my questions concerning installation, cost and savings. The company seemed very transparent and would be handling the entire project. They also have a 25 year warranty.

5 years ago

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Reply from Zenernet

Thanks for the feedback! Our virtual consultations are designed to be informative, convenient, and insightful for the homeowner - we're happy to hear that you enjoyed John's presentation. We're happy to be working with you to achieve solar independence.

May. 18th, 2021

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Jack Dermody Glendale, CA

This was a first encounter. I was very happy to find the high tech nature of the request for a quote. Your guy Michael B. could not have been more pro or faster or more articulate or more ready with every kind of answer. Just wonderful

5 years ago

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Reply from Zenernet

That's awesome Jack! We're glad you were so impressed with Michael. Our technology-enabled processes are designed to make it easier for the homeowner to go solar - we're glad you were happy with that. Thanks for leaving us a review.

Apr. 30th, 2021

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Richard Corona, CA

Their product dependability, pricing, and sales person were very good. They answered all my questions, got back to me very quick, and were very thorough and knowledgeable. Installation was very quick and efficient and they did a great job keeping everything clean. The equipment is very reliable, top of the line L.G. equipment.

5 years ago

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Reply from Zenernet

Thanks for the feedback, Richard! We aim to deliver the best customer experience in solar - we're glad to hear that you had such a great experience with us. Here at Zenernet, we provide quality products at competitive pricing on the market

Apr. 20th, 2021

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Jehan Galal San Francisco, CA

Jeffrey D. Gave me a very informative and no pressure presentation on my solar project. I would definitely recommend Zenernet to friends who are considering switching to solar energy. It’s a small but very innovative company and they have great customer reviews!

5 years ago

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Reply from Zenernet

Thanks for leaving us a review Jehan! We're glad that Jeffrey gave you such an informative presentation. We are a small but dedicated team here at Zenernet and our innovative solutions are designed to make the process easier for the homeowner. Thanks for the great review!

Apr. 1st, 2021

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Bruce

From the initial contact, Taylor B was precise on the information she shared, was very timely in her responses to our questions. We initially contacted 16 solar companies and looked over their customer history, length of time in the business...qualifying them to determine if we would further contact them. . Taylor was patient with us as we went through that process. We selected six and went forward with six companies to review their designs and proposals...and again, Taylor was exceptional in her follow up and answering our questions. We whittled these six down to two and went forward with negotiations. We selected Zenernet for several reasons - one warranty (their's is as good as any that we found), the panels they proposed had a higher degree of hail resistance (important in the Denver area), they provided a lengthly roof penetration warranty. They were not the cheapest, nor the most expensive of the six proposals. We signed the contract with a couple of month delay before initiation of the install due to personal reasons. The installation was affected by two things - one supply chain interruption had some affect in delaying our installation, two we have an unusal requests for snow guards on the array (to keep snow from sheeting off the array all at once) - this fell through the cracks and was not ordered with all the equipment and delayed the install by about 30 days, and three - personnel changes - Zenernet lost our project manager who gave Zenernet very little notice before leaving and the PM who took his place was - frankly - overwhelmed for a time. However, for all of this once the installation began it went very smoothly and the install company Zenernet selected (GoGreen Solar in the Denver area) did an exceptional job. Overall, satisfied with the process, and the outcome.

5 years ago Edited September 14, 2021

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Reply from Zenernet

We're glad that you had such an enjoyable experience with Taylor, Bruce! Our team is always prepared to discuss solar and to answer any questions you may have.

Mar. 29th, 2021

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Rosa Vasquez ,

Taylor B. was patient and answered all my questions. The information she provided was specific and her presentation was impressive. As a representative of Zenernet, I am confident that your company will be easy to work with.

5 years ago

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Reply from Zenernet

That's awesome Rosa! We're thrilled to hear that Taylor's presentation was so clear and informative. We strive to deliver the best customer experience in solar - we're glad that you enjoyed working with us.

Mar. 18th, 2021

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Deanna D Gaudineer ,

The staff is excellent The reason I can't use them is I live in a Condo over 30 years old. It is not something that would be simple for me to accomplish. The fact that they do the loan fast and ok'd is not enough. It is easy if you have 200 amp box. They have a possible solution but if it does not work I would have to ditch the effort.

5 years ago

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Reply from Zenernet

Thank you for the feedback Deanna! We're glad that you had a good customer experience with us. If the situation ever changes, please reach out - we would love to help you go solar.

Mar. 16th, 2021

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Claudio Livermore, CA

I talked to Michael today and he provided me with excellent service. He was extremely patient and helpful, giving me several options of payment and equipment. When i decide to go solar Zenernet will certainly be on the top of the list.

5 years ago

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Reply from Zenernet

Thank you for leaving us a review! We're happy to hear that Michael delivered an excellent customer experience. Our team strives to provide you with the information you need including all the options available. We look forward to working with you when you decide to go solar.

Mar. 16th, 2021

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Richard Marek Dallas, TX

Service from initial contact throughout experience is key to winning me over. Taylor didn't make me feel like my questions were dumb or crazy knowing that solar has been a discussion point but not investigation yet. She was easy to discuss points with and informative. Great start to the experience.

5 years ago

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Reply from Zenernet

We're so glad to hear that Richard! We always strive to address any questions you may have to make your solar decisions easier - we're glad that all your concerns were addressed by Taylor. Our team of professionals is with you every step of the way. You can be sure that you gain an energy partner for life when you go solar with Zenernet.

Mar. 1st, 2021

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Tonya Salvant ,

I just had a consultation with Zenernet rep Brian B. I was really impressed with his knowledge of the solar products and installation process. He was friendly and helpful while helping me create a solar package for my home. During such crazy times, I truly appreciated how professional and kind he was to me. Way to go Zenernet!!!

5 years ago

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Reply from Zenernet

That's awesome Tonya! It's great to hear that Brian's presentation was so enjoyable and informative. Our energy consultants are knowledgeable in solar and they aim to help each homeowner receive the information required to make confident solar decisions.

Mar. 1st, 2021

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Martin Gallegos ,

Blake was very professional and thorough- zenernet was my first interaction with a solar company and of course with an investment this large I will need to get other quotes- but all other things being equal I wouldn’t hesitate to work with this company.

5 years ago

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Reply from Zenernet

We're glad that you had a great experience with Zenernet, Martin! It is our goal to provide comprehensive information first. Feel free to contact us if you need any more help while you make your solar decision.

Feb. 25th, 2021

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James Ortiz Los Angeles, CA

Willing to listen to my concerns and provide feedback and advice. Thorough presentation of all the options that apply to my specific project. No pressure just the facts. Willing to follow up after I do my due diligence no pressure to sign right now. Knowledgeable about the pros and cons of the equipment they sell.

5 years ago

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Reply from Zenernet

Hi James - we're thrilled to hear that you had such an enjoyable experience with our team. Here at Zenernet, we take an education-first approach to make sure that you get the information you need about solar with no pressure. Please reach out to us if we can help you with anything else!

Feb. 23rd, 2021

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Allison Hegerfeld Alpine, TX

I needed some information about getting solar into a house I will be building in Far West Texas. Jeffrey D. was amazing....he gave me lots of info, spent a great deal of time with me. I will be back in touch as we begin to build in the next 6-8 months! Thanks fir excellent customer service!!

5 years ago

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Reply from Zenernet

Thanks for leaving us a review Allison! We're so glad that your experience with us was informative and comprehensive. We look forward to working with you soon.

Feb. 17th, 2021

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Arthur Las Vegas, NV

Jeff, my sales rep, has been very professional throughout the whole process. One of the things I mentioned was that most sales person want to sell what they think you need rather than, doing a need assessment. Thus, he took the time to understand my needs assessments.

5 years ago

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Reply from Zenernet

Thanks for leaving us a review, Arthur! You touched on a very important point - Zenernet's dedication to understanding each homeowner's individual needs. That's one of our top priorities, so we're happy to hear you noticed that.

Feb. 16th, 2021

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Jose Fletes San Francisco, CA

I spoke with Mike M today in reference to getting a solar system installed on my home. Mike did an excellent job in explaining all the intricacies in how this works. He answered many of my questions. I'd most definitely like to work with Mike on getting this project up and running.

5 years ago

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Reply from Zenernet

That's wonderful, Jose! We look forward to the opportunity to help you go solar. Please reach out to us if you have any additional questions.

Feb. 11th, 2021

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Carlos Solorzano ,

Very friendly staff, Taylor was super personable and did a great job explaining things! Didn't try to hard sell me either, keeping the conversation education instead,, so I can see why they are a top rated company to work with! Definitely recommend them!

5 years ago

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Reply from Zenernet

We’re so thrilled to hear that Carlos! We aim to give each homeowner a strong basis upon which they can make a confident decision on going solar. It’s great to hear that your consultation with Taylor was informative and that you picked up on our education-first approach.

Feb. 6th, 2021

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David C Queen Creek, AZ

Michael from Zenernet was very personable and informative. He walked me through the design of the system for our house and patiently explained everything. We are very interested in getting a solar system and this looks like a great company.

5 years ago

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Reply from Zenernet

That’s great David! We’re happy to hear that you were impressed with the way that Michael delivered the presentation. All our energy consultants strive to inform and clearly outline what it will mean for you to go solar. We look forward to working with you!

Feb. 6th, 2021

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Anil San Jose, CA

The presentation is a breeze which covered what matters most and to the point. I also like the fact there is no pressure and I felt like the purpose of the presentation is to educate and give options rather than selling products.

5 years ago

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Reply from Zenernet

That's great to hear, Anil! We're glad you noticed two things that we strive to deliver in every homeowner's solar consultation - the ability to provide each homeowner with a strong foundation in solar education and to emphasize our 100% no-pressure approach. We make it our goal that each homeowner is as educated as possible so they feel empowered to make confident solar decisions.

Feb. 3rd, 2021

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Leah R

This was my original review: Best customer service and most knowledgeable representatives. The above review was true all the way from the design phase to the install phase. Representatives were responsive and helpful, and the whole process took about three months, maybe a bit more, from design to install, which seemed very reasonable, even quicker than some estimates I had heard. (The installers, btw are amazing! The solar doctors—and if you have the opportunity to work them I can’t recommend enough! This review is only about Zenernet.) Unfortunately, once the system was installed but still not powered on Zenernet completely dropped the ball. My system has sat for three months now without being powered on, while the onus of contacting Zenernet for updates was placed 100% on me and nobody was able to offer any answers as to why this was taking so long. Finally, after I had paid my first bill for the system—so at this point I am paying the loan for a 60k dollar system AND paying PG&E, they let me know that the design team had made a mistake and that is why Enphase was not approving the system layout. The design team had added an extra panel that was not supported by the Enphase Ensemble, which supports a max of 24 panels. Today, almost three months to the date after the install was complete, they came out to remove the extra panel. Unfortunately, because Zenernet did nothing about the issue for so long, the Backup battery system is now not charging at all. Enphase is now working out whether they will be able to power on the battery pack that is currently installed or if they will have to replace them. The installer is planning to schedule everything for this Friday, fixing/replacing the battery pack, inspection by the city, and powering the system on. I will update this review once the system is powered on.

6 years ago Edited September 14, 2021

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Reply from Zenernet

That's great, Leah! We're glad to hear you enjoyed the Zenernet Experience - let us know if there's anything else we can help you with.

Oct. 2nd, 2020

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Max and Laura Bessler Phoenix, AZ

The staff we worked with Heather M and David C were fantastic. Heather explained all the intricacies of solar energy and planned our system exactly as we wanted, even making some last minute changes. David kept us abreast of the installation, even to the point of squeezing the completion in before the year's end as we requested. The installation itself was done quickly ending with a meticulous cleanup.

6 years ago

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Reply from Zenernet

Thanks for working with us Max & Laura - glad you enjoyed your experience!

May. 4th, 2020

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Earvin Sulphur Springs, TX

We've called multiple times and had a bunch of questions every time. They answer very professionally, very helpful, and we never feel pressured to buy the products. That was one of the reasons we pushed toward you guys compared to other companies.

6 years ago

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Reply from Zenernet

We're always here to answer questions Earvin - thanks for working with us!

May. 4th, 2020

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Nenet W, northern CA Discovery Bay, CA

The services and price are the best. JP Gerken's who is the CEO is simply awesome. Look no more... I was like that too; you found the right solar company that you should choose. Though you deal with them by phone (who needs that pressure sale tactics anyway), you will get the best price. The CEO , JP is very easy to deal with.

6 years ago

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Reply from Zenernet

Hi Nenet - glad you enjoyed working with us so much! We always seek to be competitive on price and excellent in customer experience. Thanks for your review!

Oct. 29th, 2019

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Fernando Llanos San Antonio, TX

Extremely professional and honest company which, as hard as it is to believe, actually looks out for your best interests when it comes to solar installation. I don't normally rave about any company but Zenernet, Jarrett H in particular, deserves it.

6 years ago

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Reply from Zenernet

We see our customers' best interest as our best interest. We appreciate your business and your kind words - glad we could help you go solar!

Oct. 29th, 2019

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Anonymous Sun City, CA

Very informative but they don't necessarily keep in touch with me as much as I would like. Not finished with it yet and we're still in the permit stage and I'd like to be kept informed on how things are going a little better.

7 years ago

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Reply from Zenernet

Thanks for the feedback - this is very important for us in order to do better by you and our other homeowners in the future. Let us know if there is anything else we can support you with. Thanks!

Jun. 3rd, 2019

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Wendy Hermosa Beach, CA

Anything that we needed addressed during the installation process and since then, they have been very responsive. We had a couple of snags during installation but they were addressed. We haven't had the system very long and everything seems to be going well.

7 years ago

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Reply from Zenernet

Thank you for the great review Wendy! We are thrilled to help you power your home with the sun. Let us know if there is anything we can continue to do to help you with your system.

Feb. 11th, 2019

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Bart Concord, CA

Easy and transparent sales process, Sims felt like a true partner throughout. Quick responses to all questions, and plans were quickly updated to match my preferences. Looking forward to the installation phase.

4 years ago

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Reply from Zenernet

We're looking forward to it as well! Thanks for reviewing.

Dec. 21st, 2021

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Tuan Tran Newark, CA

I had a great experience with the initial sales consultant. But after I signed the contract, the experience was bad. Zenernet's local solar installer crew did not show up on the first installation date because one member of their crew caught the Covid virus. Then the same crew did not show up again 5 weeks later for the second appoinment due to sickness again; I was not told what sickness. Now I got the 3rd appoinment on 12/27/21 (another 6 weeks lost). Today is 12/02/21. The concierge says the local installers have two crew, so if something goes wrong again, they could probably use the other crew. I am crossing my fingers.

4 years ago

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Reply from Zenernet

Hello Tuan. We apologize for the delay in getting your system installed. We take safety very seriously, both in regards to the procedures our crews use when working on your home and in regards to your health. We are looking forward to completing your install. Thanks for your patience.

Dec. 8th, 2021

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mary odonnell

Stan was professional, customer focused, clear in his description of the process and product, not pushy, and knowledgeable in the way sunlight is converted. A great ambassador for Zenernet!

4 years ago

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Reply from Zenernet

Great to hear, Mary! Feel free to reach out with any more questions, we'd love to work with you.

Dec. 3rd, 2021

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Josh Lynch Greenwood Village, CO

Straight forward and transparent quote/sales process. I worked with Stan to get a system designed at a price that worked for me and he was super helpful. Looking forward to getting my solar system installed soon!

4 years ago

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Reply from Zenernet

We're looking forward to it as well, Josh! Great to hear you had a positive experience and we were able to design a system that meets your needs.

Nov. 29th, 2021

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Patrick Westcott Indio, CA

From Alex to Sara, everything has moved quickly, no hassles yet, please ask me after my installation. The one that is over seeing my project is Alex and she is unbelievably awesome!

4 years ago

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Reply from Zenernet

Thanks Patrick! Our project coordinators do an amazing job and we feel they're one of the things that really sets us apart.

Nov. 18th, 2021

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Helen Kamakani Cypress, CA

Brian was extremely informative, well spoken; and presented everything in a very logical, understandable manner. Brian has excellent product knowledge…a real pleasure speaking with him today.

4 years ago

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Reply from Zenernet

Thanks for your review, Helen! Reach out any time if you have more questions as you decide whether to move forward. We'd love to help you achieve more energy independence!

Nov. 8th, 2021

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Ben Matias Tustin, CA

It was refreshing to get an immediate response from a solar company. Stan was straight forward and answered all of my questions with ease. He explained everything professionally and was knowledgeable on the products.

4 years ago

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Reply from Zenernet

Thanks Ben. Our goal is always to be as responsive and informative to homeowners as possible, from proposal to install. We look forward to answering any other questions you might have if you decide to move forward!

Nov. 4th, 2021

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Jason Vredenburg Fort Worth, TX

Felt like the rep was honest and open in answering any questions I had about Zenernet or solar. Appreciated the no pressure talk about the options best for me. Did not feel like I was sitting through a sales pitch.

4 years ago

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Reply from Zenernet

Thanks for the feedback, Jason. We're happy to hear that you had an informative and enjoyable experience with us. Feel free to reach out to us if we can help you with anything!

Oct. 28th, 2021

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Matthew Garon New York, NY

Stan was great at making sure he clearly understood all aspects of the process and the products. Zenernet’s pride in transparency was certainly evident on the call and I was thoroughly impressed.

5 years ago

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Reply from Zenernet

Thank you for the review, Matthew! We're thrilled to hear that you picked up on some of our priorities here at Zenernet - our commitment to transparency and solar education. We're glad that Stan offered an excellent customer experience.

Sep. 9th, 2021

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Isabel Dedham, MA

I did a lot of comparisons and they have the best technology and the best price and they were able to squeeze me an extra deal. They have been very responsive and send me all the information I request.

5 years ago

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Reply from Zenernet

Thanks for the feedback, Isabel! Here at Zenernet, we provide competitive pricing on the market - we're glad that you were happy with our service and pricing. If you have any more questions, let us know and we'd be glad to help.

Aug. 30th, 2021

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Guitarz Vacaville, CA

Stan was very friendly and helpful in explaining the product and options. He made the explanations simple and straightforward. He wasn’t pushy and he made me feel comfortable from the start.

5 years ago

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Reply from Zenernet

We're glad to hear that you found Stan's presentation so enjoyable. Thanks for the feedback.

Aug. 20th, 2021

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C F Victorville, CA

Excellent customer service. I've been shopping around for solar panels and, so far, Zenernet have been the most professional and attentive. Thank you, Stan F, for your patience and for breaking down the info so clearly.

5 years ago

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Reply from Zenernet

We're glad that you received the information you needed to make your confident solar decisions. Stan is a valuable member of our team - we're glad you enjoyed working with him!

Jun. 25th, 2021

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Maria Dais Oakland, CA

Friendly prompt and knowledgeable service. Nice education about the product and detailed assessment of my needs and my property. Quality products and long-standing business. Scott is great!

5 years ago

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Reply from Zenernet

We're glad to hear that, Maria! Our seasoned team of solar professionals is always ready to give you the information you need. We strive to help each homeowner meet their needs - we're glad that you picked up on that. We're glad to hear how impressed you were by Scott.

Jun. 17th, 2021

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Teri Bowser Denver, CO

Brian was very informative, patient with my questions and you could sense the transparency with his presentation, very willing to help in anyway he could, presented an excellent product ...

5 years ago

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Reply from Zenernet

That's great, Teri! We're glad that you found Brian's presentation so informative and enjoyable. Our energy consultants are always ready to help in any way they can - we're glad that you picked up on that.

Jun. 14th, 2021

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theresa treptow Chandler, AZ

I like the warranties on the product and everything went smoothly with our zoom meeting. I like that I was treated like I knew something about solar. I do since I have previously had solar.

5 years ago

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Reply from Zenernet

Thanks for leaving us a review, Theresa! We're glad to hear that you were impressed with our service.

Jun. 7th, 2021

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Meaghan Davis, CA

The salesperson I really enjoyed talking to. They offered a non biased vies and let me decide what was best for me and helped me get a better understanding through visuals. The project coordinator does not get back to me though I have called multiple times.

5 years ago

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Reply from Zenernet

Thanks for the feedback, Meaghan. We're sorry to hear that you haven't heard back from your project coordinator - we will ensure that they contact you.

Jun. 9th, 2021

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Jan Birkelbach Irvine, CA

The interaction with my sales consultant was very professional. A complete proposal and design was produced, including costs, warranties, ROI, installation milestones. So far, excellent.

5 years ago

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Reply from Zenernet

We're glad to hear that, Jan! Our energy consultants are knowledgeable and always ready to deliver the information you need to make confident solar decisions. Thanks for the feedback.

Apr. 30th, 2021

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Michael

The first meeting was very easy and explained very well. I learned a lot from Brian in the little time of meeting to get started and there was no pushing of the sale to do the project.

5 years ago

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Reply from Zenernet

That's awesome Michael! We're glad that Brian's presentation was so clear and informative. We follow a no-pressure approach here at Zenernet - we aim to help you make confident solar decisions.

Apr. 28th, 2021

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Hung Ta Clarkston, GA

Get quote and finished the deal within 4 hrs . I have a great experience with Brett, explaining every question I asked about solar. Great pricing, thx for all the help go green.

5 years ago

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Reply from Zenernet

That's awesome Hung Ta! We strive to give you the information you need on time because we value your time. We're glad that Brett was so helpful in answering your questions.

Mar. 29th, 2021

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Maro Morohoshi Fresno, CA

Michael B. was very thorough and clear in his presentation. He clearly explained the advantages of the product and answered all of our questions in an understandable and concise manner.

5 years ago

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Reply from Zenernet

That's awesome Maro! We're thrilled to hear that you found Michael's presentation so clear and concise. We believe in transparency here at Zenernet - we strive to inform each homeowner on what it means for them to go solar.

Mar. 24th, 2021

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Janelle Ingle Placerville, CA

Taylor was so clear and helped me to understand the present and future value of a solar system. While I am not yet ready to get set up I will definitely be using Zenernet for my future install.

5 years ago

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Reply from Zenernet

That's awesome Janelle! We're glad that Taylor helped you understand what it means to go solar. We prioritize the needs of each homeowner and design our systems with that in mind. We look forward to working with you on your future installs!

Mar. 16th, 2021

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Larry Marquardt Pueblo, CO

Taylor is great at what she does. Well spoken and very knowledgeable. Of the four companies I talked with, Zenernet offered the best price, warranties and terms i.e. the best value proposition.

5 years ago

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Reply from Zenernet

Thanks for the feedback, Larry! We're glad that you were so impressed with our Energy Consultant. At Zenernet, we strive to provide the best customer experience in solar at competitive prices. You can be sure that you gain an energy partner for life when you go solar with us.

Mar. 16th, 2021

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Hal Weinstein Thousand Oaks, CA

I had a consultation with Jeffrey D. this morning. I could not have been more impressed with his style, knowledge and let’s just say, not your usual pushy salesman. Could not have been a better experience for me.

5 years ago

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Reply from Zenernet

We're glad to hear that Hal! We take pride in the team of professionals we have and we're glad that you were so impressed with Jeffrey. Our presentations are geared towards knowledge-first to ensure that you get all the information you need.

Mar. 16th, 2021

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Liz Friedman Los Angeles, CA

Straightforward, transparent suggestions. No pressure. Informative. Answered all questions. I’m very comfortable doing this large a project with the company and Mike’s presentation and communication is why.

5 years ago

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Reply from Zenernet

That's awesome Liz! We're glad that you found Mike's presentation informative and straightforward. Here at Zenernet, we emphasize a no-pressure approach and focus on delivering the information you need to make confident solar decisions. We look forward to working on this project with you.

Mar. 16th, 2021

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Sara Cain Brockton, MA

So far the presentation was great. He’s working with me to get all my questions answered. Love don’t feeling pressured to make a decision TONIGHT! I hate feeling pressured.

5 years ago

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Reply from Zenernet

That's awesome Sara! You pointed out something very important to Zenernet - our no-pressure approach. That is one of our top priorities as we aim to inform the homeowner above all else. We're glad that we could answer your questions and we would be glad to answer any more questions you may have.

Mar. 8th, 2021