Name: One Call Alert
Rating: 4.6

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Verified Customer

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Shirley Roberts

The service was very professional. Cody was kind and considerate. We need more like him.

6 years ago

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Verified Customer

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Ralph Rocklin, CA

They responded to my test and prior actual emergency calls in a very timely manner.

7 years ago

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Kim

When I needed an ambulance, they responded more efficiently then 911 dispatcher.

7 years ago

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Aleta Locust Valley, NY

Because they are responsive. Nice to know help is available from pushing a button on a necklace

7 years ago

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Edward Morrow El Paso, TX

It is a relief to know that your loved one can get help when you are not with them.

7 years ago

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Verified Customer

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Anonymous Port Charlotte, FL

I used it in the bathroom and I was pleased with them and someone got me out of the bathroom.

7 years ago

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Linda West Palm Beach, FL

Easy to talk to and are very nice. I love it, I am definitely not leaving the company.

7 years ago

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Verified Customer

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Jim Englewood, CO

There was one time my husband fell against something and it alerted the machine. So it works good.

7 years ago

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Verified Customer

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Janet McConnellsburg, PA

Sometimes I accidently bump it and they answer right away. They're very nice and ask me if I'm ok.

7 years ago

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Verified Customer

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Dorothy Otis, OR

I think they did an excellent job. Customer service told me everything I needed to know.

7 years ago

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Marie Edgewater, MD

Very attentive. I've had a couple of false alarms and they were right there to answer.

7 years ago

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Edward Mount Airy, NC

I've been very happy with them. It would be nice if you could go out and just walk around.

7 years ago

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Verified Customer

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Jennie Galivants Ferry, SC

When I call people give me answers to my questions. I like that it works anywhere.

7 years ago

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Verified Customer

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Barbara Gordonsville, VA

Every time I have a question, they are very accommodating. They have been very quick to respond.

7 years ago

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LJ Russo Natick, MA

I am not a person to take the time to write a negative. review. ONE CALL ALARM System, is what I would call a hook and sinker company. Once you agree to take there service they make it very difficult to cancel . And as a totally disabled man. They will not cancel account until they have in there possession ever piece of equipment back. And being restricted in a wheelchair alone. It is not easy to box everything up and return. THEY DON'T care ! Once they have your credit card number they tell me they will bill me until. They receive ever piece back. Even though there cancellation notice says don't worry about it if you can't return everything. PLEASE don't make the same mistake I did with ONE CALL Alarm.

5 years ago

Reply from One Call Alert

Hello, We received your review and would like to apologize for any inconvenience that you have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would like to make sure you receive nothing less. We would like to contact you to further assist with your account. What would be the best number for us to reach you on? You can also reach our Customer Service team directly by dialing 800-913-9098 Option 3. We look forward to speaking with you.

Mar. 24th, 2021

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Gregory Garman Washington, DC

HERE IS A WARNING TO ANYONE THAT HAS AN ELDERLY PARENT AND YOU WANT TO GET AN ALERT SYSTEM!!!! DO NOT, I REPEAT DO NOT USE ONECALLALERT!!!!! My mom had the system and when I notified them that she had passed they informed me to return the system and they would issue a refund! Well that was back in January of this year and they got the equipment on the 26th of January. I just talked to them because we have not received the refund and come to find out that they sent it to my moms old address and in her name! Does that make sense to anyone that they issue a check to someone who is deceased????? They wanted to send it to me at my address but would not change the name on the check to mine or my cousins name!!!!

5 years ago

Reply from One Call Alert

Hi Gregory, We received your review and we apologize for any inconvenience you have experienced during this difficult time. With the appropriate Executor of Estate documentation, we can definitely have the check information corrected. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would like to contact you to further assist with any unresolved issues or concerns about the account. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 3. We look forward to speaking with you soon.

Mar. 17th, 2021

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Danielle Kley Newark, DE

The service was fine, we always received timely notification calls when my Mother in law pressed her button. However, customer service is lacking. We cancelled the service because the insurance company provided a device at no cost to my mother in law. We returned all equipment but were still charged for services weeks later. Customer service was not helpful, they claim that they did not receive all components. So, due to human error on their part, my 84 year old mother in law, is now out $272.

5 years ago

Reply from One Call Alert

Hi Danielle, We received your review and would like to apologize for any inconvenience that you and your mother in law have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure that you have received nothing less. What would be the best number to reach you on? You can also reach us directly by dialing 800-913-9098 Option 3. We look forward to speaking with you.

Feb. 11th, 2021

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Connie Houston, TX

I wanted a system for Dad and Tracy made it so easy. It was nice to speak with a customer service rep who is kind, understanding and real! I feel like we made a great choice.

8 years ago

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Donna Morelock

Tracy set my mind at ease concerning my father being able to be more independent. She answered all my questions and now i wont have to worry so much aboit my dad. Thanks.

9 years ago

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Anthony Clearwater, FL

Very helpful. I bought this for my elderly cousin who moves around frequently. One Call is always very gracious with helping with address changes. She has used their service once.

9 years ago

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Verified Customer

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Elida JUAREZ

This is a reliable product, it give s me a piece of mind when I am at work

4 years ago

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Harold A Wynn

Because every thing happened just as predicted by the nice people on the phone.

4 years ago

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Maggie Stalhut

it actually KNOWS if I've fallen. The last compcompany didn't

4 years ago

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Gene Reimers

Seem to always be alert even when I bump it they answer--fall alert.

4 years ago

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Barrie Wood Manorville, NY

They do not respond to emails. I inquired about the user portal several weeks ago and have received no response

4 years ago

Reply from One Call Alert

Hi Barrie, We received your review and we apologize for any difficulties you have experienced while attempting to get in touch with us. Our Customer Service team would be happy to assist with verifying your account and setting up the online portal. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? You can also reach Customer Service directly by dialing 800-913-9098 Option 3. We look forward to speaking with you soon and resolving these issues.

Mar. 30th, 2022

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Verified Customer

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Roger Keith Arthur Escondido, CA

Simple to use easy to operate charges fast seems very responsive.

4 years ago

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Debra H Koren Aylett, VA

Quality equipment, quick response. Friendly and helpful employees.

4 years ago

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Shannon Turner Dublin, VA

I have accidentally hit the button and I always get a response.

4 years ago

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Ruth L McCort Lake Worth, FL

Set-up was easy and customer service team is helpful and friendly. Device is also high-quality.

4 years ago

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NERA DUFENDACH Houston, DE

Luckily haven't had to call, but the service staff is awesome.

4 years ago

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Dominick Lucera

The customer service was excellent, quality of the unit and reasonbly priced!

4 years ago Edited February 1, 2022

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Lisa Derry, NH

How can we deactivate the auto fall alert it goes off sometimes when it shouldn't

4 years ago

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Joseph Christman San Diego, CA

When it worked, it was great, and when it started to malfunction they never followed through with support.

4 years ago

Reply from One Call Alert

Hi Joseph, We received your review and we apologize for any issues you have experienced with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve these issues. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Feb. 2nd, 2022

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Verified Customer

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Alisa R Randolph Grottoes, VA

Trustworthy love being able to know that my mom is always gonna be safe

4 years ago

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Carol Caldwell Cedarburg, WI

Fast response, buttons recessed so there are no or few "false alarms"

4 years ago

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Tom Case Stephentown, NY

Best value for the money, Products are easy to setup and operate.

4 years ago

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Dave Marchese Brackenridge, PA

System was shipped very quickly. Easy set up. Transponders are nice size

4 years ago

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Debra Kievit-Kessler Sicklerville, NJ

Fortunately did have to use it yet. However, customer service was terrific.

4 years ago

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Faye Keeton Geneva, AL

Because my mom hit the button by accident and no one called me . I thought someone was supposed to call me if it went off . Confused !

4 years ago

Reply from One Call Alert

Hi Faye, We received your review and we are sorry to hear that you were not notified for the false alarm. We would like to contact you to further assist with resolving this issue. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2021

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Verified Customer

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Nancy Jo Opiela Milton, FL

Excellent service. Very thorough explaining use of device.

4 years ago

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Debbie Kauffman Park City, MT

Polite people They take the time to listen and they do whatever you need.

5 years ago

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Lacey Dewitt Gray Arlington, TX

Making sure things are charged is a bit of an inconvenience. Should be like others where the battery is ongoing

5 years ago

Reply from One Call Alert

Hi Lacey, We received your review and we apologize for any inconvenience that you are experiencing with the equipment. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would like to make sure you receive nothing less. We would like to speak with you to help resolve any issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 800-913-9098 Option 1. We look forward to speaking with you.

Oct. 7th, 2021

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Verified Customer

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Doug Bates City, MO

Great customer service , you call they answer and help set up the system

5 years ago

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Brandon Hartford, CT

Great customer service, great device responsiveness, great price.

5 years ago

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Judith DENNO Newton, NH

Jude helped through testing my system, very patient with me.

5 years ago

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GORDON RAYNES Auburn, ME

Even in a test sometimes it takes over 2 minutes for a agent to pick up … what if I was having a heart attack

5 years ago

Reply from One Call Alert

Hi Gordon, We received your review and we apologize for any inconvenience you have experienced with the response times. We would like to contact you to further assist with this concern. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. Our Technical Support team is always happy to help with the equipment. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Sep. 28th, 2021

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Janet Townsend, GA

So far the response has been very good when the button has been hit.

5 years ago

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Sara Langham Ranchos De Taos, NM

So far it has been easy to setup. Have not had to use it yet

5 years ago

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Diane Burton North Las Vegas, NV

answered all my question. were helpful in getting me the right equipment

5 years ago

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Ed and Greta Pinkston Bella Vista, AR

Quick response when we accidentally punch a button and set off an alert.

5 years ago