Name: One Call Alert
Rating: 4.6

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Verified Customer

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Loraine Dentel Amissville, VA

So far my mom is happy with it. It was easy to get and install

6 years ago

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Verified Customer

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Anthony Pflugerville, TX

They provided the information I needed at a price I can afford.

6 years ago

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Verified Customer

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Mary Phoenix, AZ

I dropped it one day and they asked if I was alright. It's great.

6 years ago

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Verified Customer

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Doris Harsens Island, MI

You guys are keeping track of me as well as can be expected.

6 years ago

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Verified Customer

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Joan Englewood, CO

I accidentally pushed a button recently and they were very kind and understanding.

6 years ago

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Verified Customer

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Anonymous Brackenridge, PA

They were pretty good and the transition from the old network to the new one was pretty good.

6 years ago

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Verified Customer

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David Barberton, OH

I tested it when I got it and it works perfect. I like everything about it.

6 years ago

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Verified Customer

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George Freehold, NJ

It's easy to use. I've tested it a couple of times and it's really great.

6 years ago

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Verified Customer

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Luana Cortland, NY

They have been there every time I call in case I should fall. It's wonderful.

6 years ago

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Verified Customer

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JACQUELINE REXROAT

CUSTOMER SERVICE WITH ELEMENT OF CARING VERSUS SALES. ALL QUESTIONS ANSWERED

6 years ago

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Verified Customer

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Orlando Gomez

Great service, excellent people to work with, and very prompet

6 years ago

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Verified Customer

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Rhonda

I can do yard work, go shopping visit my friends and still have coverage

6 years ago

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Verified Customer

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john cothren

easy to start up and has not interfered with my dad's activities

6 years ago

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Verified Customer

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Kathie M. Hart

Always vert prompt answering calls. Very professional. Always kind and patient.

6 years ago

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Verified Customer

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Zoila

Thus far they have answered all call for help from my elder parent.

6 years ago

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Verified Customer

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Mary

it takes to long for the conection from the time it take to push the button until we hear from someone from the box

7 years ago

Reply from One Call Alert

Hi Mary,

We are sorry to hear about your experience. If you could reply to this with your contact information, we would be happy to reach out to your and resolve any concerns that you have. Or you can also reach us at 800-433-6042.

We look forward to speaking to you.

Kind Regards,

One Call Alert

Sep. 27th, 2019

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Verified Customer

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Herminia Navarrette for Hortensia Rivota Riverside, CA

Very professional and great staff.They are ready to work with patients

7 years ago

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Verified Customer

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Glenda Wheat Heavener, OK

The company was always were responsive & prompt when testing the unit

7 years ago

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Verified Customer

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Teresa Corgill Lenora Prater Pipe Creek, TX

Great service until about a month ago. Problems since then, and very little support from One Call Alert.

7 years ago

Reply from One Call Alert

Hi Teresa! We are very sorry to hear about your experience. We would like to resolve any issues you are experiencing, what is the best number to reach you on? Or you can reach us at 800-433-6042. We look forward to speaking to you. Thank you for being a valued part of the One Call Alert family!

Sep. 18th, 2019

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Verified Customer

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John Oxford, PA

Because there's no hesitation of a waiting period after the button is push

7 years ago

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Verified Customer

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Barbara McLeod

easy to contact, reliable when help needed, price is reasonable

7 years ago

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Verified Customer

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Evelyn

It makes me feel safer because I live alone. They always answer right away.

7 years ago

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Melba Washington, IN

Everything is working good when I test it. I haven't had any problems with it.

7 years ago

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Verified Customer

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Sharon Chesapeake, VA

When I have needed them they've been fast in calling me back.

7 years ago

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Verified Customer

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George Alton, IL

Always very friendly. We tested it once a month and it always worked.

7 years ago

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Verified Customer

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Hubert Blackey, KY

We tried other companies that didn't work and this one works.

7 years ago

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Verified Customer

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anonymous Belmont, NY

I haven't had any problems. Whenever I have tested it they've been good about it.

7 years ago

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Verified Customer

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Deborah Cabot, AR

Prompt and patient and you talk to one person. It's handy it's just a little heavy.

7 years ago

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Verified Customer

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George Milwaukee, WI

They're very alert and considerate. I've used them several times.

7 years ago

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Verified Customer

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Libby Clarksville, TN

Even when I accidently hit the button they were right there answering.

7 years ago

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Verified Customer

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Mary Lubbock, TX

I fell and broke my hip and I hit the button and I got help immediately.

7 years ago

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Verified Customer

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Christine Seminole, FL

I get to the operator okay and don't have any trouble with this device.

7 years ago

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Verified Customer

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Brenda Thomasville, GA

One Call Alert answers the alert very quickly. We tested it several times.

7 years ago

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Verified Customer

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Martha Arlington, TX

I test my One Call Alert on the 1st of the month and they are good

7 years ago

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Audrey Fitzpatrick Whiting, NJ

Absolutely the worst experience ever They debited money from my account without permission overdrew me I called them they refused to refund the money that day how can you do that to someone who lives on a fixed income you had no permission to debit yet you did anyhow and took no responsibility for your error was rude then said they won't refund me until I return the equipment and then it will be prorated how dare you shame on you horrible company don't use them

5 years ago

Reply from One Call Alert

Hi Audrey, We received your review and we would like to apologize for any inconvenience that you have experienced. At OneCallAlert we pride ourselves in providing a great experience to our customers. We would like to contact you to further assist with your account. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-913-9098 Option 3. We look forward to speaking with you soon.

Feb. 12th, 2021

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Nick Barbaro Mesa, AZ

Great product, worked as advertised. Gave us peace of mind with my Mother-in-law. Cancellation and return of the unit was seamless!

7 years ago

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Verified Customer

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Maria

They were very calm, informative and not pushy

4 years ago

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Verified Customer

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steve hale

I think they are very reliable, very professional

4 years ago

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Verified Customer

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Caroline Horton

Works as described. Customer service was great too.

4 years ago

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Verified Customer

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Patricia King

Reliablity-They answered my alert immediately

4 years ago

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Verified Customer

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Lillian Markert

Great customer service .. very friendly people

4 years ago

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Verified Customer

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Andrei Stefanescu

product might not be suitable for older people (93 year old, with some cognitive/memory issues)

4 years ago

Reply from One Call Alert

Hi Andrei, We received your review and we are sorry to hear that the system you currently have with us may not be the best fit for the user's needs. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call to help review the account and find the best equipment alternatives for your needs. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Apr. 8th, 2022

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Verified Customer

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Kay Martin San Rafael, CA

Fortunately we have not had to use it. The test worked okay.

4 years ago

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Verified Customer

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Ginger Needham Kerrville, TX

We've had quick response to notify family on the call list

4 years ago

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Charles Hornbaker Colorado Springs, CO

Quick and reliable response to falling episodes.

4 years ago

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Kevin Haskill Tonawanda, NY

All operating as advertised. Easy setup and operation.

4 years ago

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Murry Sarasota, FL

Easy to use. People are helpful and very nice

4 years ago

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Bruce Mencher Tustin, CA

The device went off twice for no reason I knew of.

4 years ago

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Debra Perkins Pittsboro, IN

seems like this will be a good product for my mom

4 years ago

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Martha Duncan Hewitt, TX

Quick response to check on me when I dropped my device

4 years ago