Name: One Call Alert
Rating: 4.6

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Verified Customer

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Bonnie Big Sandy, TX

I can depend on it if I ever need it. I test it regularly and I've always gotten good responses from them and they're always friendly with me. I am pleased with the device, the button is not easily pushed so I don't accidentally push the button unless I mean to.

7 years ago

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Verified Customer

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Helen

Customer support has been available when we've called and they were courteous and took care of what we needed to have taken care of. I like the convenience and the safety the device provides and everything seems to work well. We're very satisfied.

7 years ago

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Verified Customer

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Richard Green Bay, WI

I get called thinking there is a fall for the slightest thing, which relaxes me. I like knowing there is something I can rely on. I don't like is that it has to be on the charger for three hours and I get up several times during the night and I don't like that it is not around my neck.

7 years ago

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Verified Customer

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Deanna Yuma, AZ

As far as I am concerned it is probably the best, though not the cheapest. It's always been there for me and I like it. They're always accurate. I would prefer a bracelet over it hanging around my neck because I bump more often than I would prefer.

7 years ago

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Verified Customer

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Sharon

My biggest complaint is the band they put on the bracelet is totally terrible. It keeps stretching and I have a tiny wrist. They're very good about coming right back within a couple of seconds and connecting and are very concerned.

7 years ago

Reply from One Call Alert

Hi Sharon. The wrist buttons can be changed to any standard watch band that better suits if you. If you need any further assistance with this, please call us at 800-433-6042. Thank you again for being such a valued part of our One Call Alert family.

Sep. 18th, 2019

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Verified Customer

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Marie Doylestown, PA

My device is a little big for me but that is the only thing I dislike about that. Had to use it recently because I fell out of bed between the night table and the bed and I called and they came quickly. They were prompt and nice guys and they picked me up and put me back into bed and wanted to see I was walking.

7 years ago

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Verified Customer

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Shirley Neenah, WI

I wish it would come with a different type of neck part of some sort, I'd be very interested in purchasing one. It irritates my neck. Thank goodness I have it though because I had been laying on the floor for several hours and managed to reach up to my vanity and push the button and they were here within a few minutes. It is a godsend, I tell you.

7 years ago

Reply from One Call Alert

Hi Shirley. On our standard neck pendants, you can change the lanyard to any necklace that would be more pleasing to you. If you need any further assistance with this, please call us at 800-433-6042. Thank you again for being such a valued part of our One Call Alert family.

Sep. 18th, 2019

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Verified Customer

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Colleen Onalaska, WI

Sometimes it takes a while for them to answer when you push the button but they do answer. I wear the wristband all the time. I think it's good quality. One time my wife fell out of bed and I couldn't help her. My son wasn't in town so they called the paramedics and they came and picked her up and put her in bed.

7 years ago

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Verified Customer

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Rose

Shortly after I got my button I fell. Fortunately I was able to call for help and they answered and very shortly I had the ambulance at my door. It worked very well. I like everything about it except that over a year ago when I tested my device. I got a phone call from one of the people in charge telling me that they would have to be sending me a new battery or something like that for the button and I have never received it or heard anything more about it.

7 years ago

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Verified Customer

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Esther Salem, OR

I get tired of having it hanging around my neck but I'm glad I have it. I was out in the yard picking up apples on the ground and I lost my footing and I fell down and I could not get up. I pushed it and I wasn't sure if it would reach that far but it did. Paramedics were here in 5 minutes. I was happy with it.

7 years ago

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Verified Customer

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Frank Lady Lake, FL

Their employees have always been wonderful and helped me out and been very patient with me. It's convenient and easy to use with a reasonable price and good service. I've only pressed the button accidentally or deliberately to test it and I've had voice communication within forty to fifty seconds. I'm satisfied with that.

7 years ago

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Verified Customer

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Robert

Every time I ever needed them, they called me right back. I tested it several times. One time in the middle of the night, I had it right on my neck and I hit it by mistake and they called me right away. I was able to tell them it's not an emergency. They have excellent service and very nice people that return my calls. They're on top of that.

7 years ago

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Verified Customer

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Priscilla Seattle, WA

They give a solution every time we needed. A couple of times it didn't work when you needed it to. They had to replace the device because they changed companies, changed the wireless company I guess that they were using and so we haven't had any problems since then.

7 years ago

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Verified Customer

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Bette Jo Stiles

I've gotten some voice activated calls saying a fall has been detected when all I did was lay my neck alert down on the counter in the bathroom and tried to cancel but ended up talking to a man and had to explain that I didn't fall down

4 years ago

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Verified Customer

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Bonnie Oswald Villanova, PA

My dad fell and was we were able to use the One all Alert to get the EMT's here to help pick him up. Also when he lived alone he fell and alert called him, me and my brother.

4 years ago

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Verified Customer

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BONNIE K FIGLIOLIA Eustis, FL

It works great and I like the fact if you fall and cannot talk, 911 will be called and help will be on the way. Also you can speak into the Call Alert button and do not have to reach a phone.

4 years ago

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Verified Customer

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Susan Varon Taos, NM

It took me a while to know that I had to charge my device EVERY SINGLE DAY or a voice would surprise me with a reminder ... other than that, I am happy. Also I haven't had the device long enough to rate it for any of the items below, so bear that in mind with my rating!

4 years ago

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Verified Customer

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Judy Davidson Concord, NC

I haven't had the need to use them for emergency services but all of my questions have been answered by customer service or tech support. Reps are very knowledgeable and friendly.

4 years ago

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Verified Customer

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Diana Biddle Uniontown, OH

So far, haven't had to use it, but staff are very friendly, helpful and they have checked the system since we purchased it, which is comforting to know there is a connection and it is a working system.

4 years ago

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Verified Customer

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Brenda Flack Newport News, VA

I found out that it works just fine , and I like it ; I feel safe now and my family is loving the fact that they don't have to worry about me falling again and they not knowing.

4 years ago

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Verified Customer

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Kathryn Masek Phoenix, AZ

I have not needed One Call Alert to act in an emergency. However, I have seen how consistent and immediate they act in my cases of false alarms. I trust that they will be right there when I need them.

5 years ago

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Verified Customer

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Catherine Vernol Coventry, RI

I think the product is great, gives me a feeling of confidence, however, I still haven’t figured out how to test it. I am afraid of pushing the wrong buttons resulting in an emergency unit responding.

5 years ago

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Verified Customer

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R Bradley Acworth, GA

So far, I don't have any problems with the equipment, the small unit is easy for me to put in his case and I am wheelchair-bound so I can hang it on my wheelchair with no problem.

5 years ago

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Verified Customer

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Patricia Corballis Bryant, AR

Fast response. I needed my button the first day I wore it and ended up in the ER after ambulance came. It probably saved my life after I fell and sustained a broken nose and a subdural hematoma. I take Coumadin.

5 years ago

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Verified Customer

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Barbara VanDyke Mason, MI

The system seems to be efficient. We have only tested it, set it up, but it works as directed so far. Customer service has been helpful upon initial purchase and answering questions.

5 years ago

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Verified Customer

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Judith Belanger

I took a fall in my garage and if I hadn't had my call alert on I would have played there for days! I had broke my hip! They called all my contacts and notified the emergency service! Thank God for them!

5 years ago Edited September 14, 2021

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Verified Customer

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Sandy Scott Elk River, MN

I need technical help from Tasha and we discovered I had a very weak signal. She was excellent in helping me with a solution, giving me a credit and pointing me to what would work in my apt. She is a valuable employee!

5 years ago

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Verified Customer

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Deanna Avon, CT

I'm very happy with my device. I think there may be an error with it though because they'll call me a lot when I didn't think my alarm went off. They have been very nice when they call and I don't have any problems with it.

5 years ago

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Verified Customer

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Anonymous

This device is really good. Every time I've tested it, they answer and make sure I'm alright. Equipment works out fine and the device works when I am in different locations in my home.

5 years ago

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Verified Customer

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Karen L Zeiler

My friend who used this service had to pay her regular bill. She did that but the company moved its HQ and never received her check. The company never told her they were moving. It was a chaotic situation for about 2 weeks to get it all straightened out. My friend had to cancel her original check and write the company a new one. We were very displeased with the customer service. However, we stuck with the company and since then things have run more smoothly.

5 years ago

Reply from One Call Alert

Hi Karen, We received your review and would like to apologize for any inconvenience that you have experienced. At OneCallAlert we pride ourselves in providing a great experience to all our customers. Please let us know if we can be of further assistance. You can also reach our Customer Service team directly by dialing 800-913-9098 Option 3. We look forward to speaking with you.

Dec. 13th, 2020

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Verified Customer

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Rose

I like that is does not have to be charge and they are always prompt and it seems to work really well and quickly the couple of times we have tested it. I dislike that they don’t talk through the pendant, you have to hear them from the box.

6 years ago

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Verified Customer

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Flodene

So far is has gone through if it has been tested. We’ve been lucky that we haven’t had to really use it yet but it is quick and easy when we test it. There is nothing I dislike about it.

6 years ago

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Verified Customer

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Mary

It is a great machine. It really is good enough for my mother and myself. It is very easy to activate the alarm. I like everything about it. I am safe. I would recommend them to anybody.

6 years ago

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Verified Customer

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Hazel

When I tested the device, it worked fine. I didn’t have any problems testing it. I don’t have any problems getting them to answer my questions. I get what I need taken care of right away.

6 years ago

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Verified Customer

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John

Every time I leave the house I test it, so probable weekly. I like the mobility of it though it don’t like the amount I have to wear to go out. Still they always respond quickly. Everything is nice.

6 years ago

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Verified Customer

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Donald

They are quick to respond when I hit the button, which I have done a couple of times accidentally. The only thing I dislike is having to remember to take the monitoring device each time I go.

6 years ago

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Verified Customer

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Darlene Huntingdon, PA

It's not as expensive as other devices. I've used it quite a few times whenever I fell on the floor. I like it because it's right there whenever you need it and they answer you right away as soon as you press that button.

6 years ago

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Verified Customer

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Aaron Forney, TX

It's simple and effective. The only time we really used the device, it was an accident and they were easy to contact and tell them so. Everything was reset. It seems to be working great.

6 years ago

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Verified Customer

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Bev Anderson, IN

They are pretty prompt in responding. The thing I dislike is that I have the button that signals when I’ve fallen and it had gone off many times when I have been doing nothing.

6 years ago

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Verified Customer

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Judy MacDonald Wheaton, IL

We just got set up and thankfully have not needed to use it but it sure is good knowing it's there. Set up was very easy. The people we worked with at One Call Alert were super nice and informative.

6 years ago

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Verified Customer

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Larry Truckee, CA

If there is something to dislike it is that it is maybe too sensitive with the fall protection. There have been some false activations. They are quick if the alert is activated. They call almost immediately.

6 years ago

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Verified Customer

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Joan Santa Monica, CA

They’ve responded to any phone call I make. I like the security of knowing it is here, though I don’t know if they can hear my voice when I am in the shower and the alarm goes off so I will check that out to see if my voice carried to the machine to tell them if I need help or if it is a false alarm.

6 years ago

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Verified Customer

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Harriet Detroit, MI

Great system, I have recommended it to friends. The couple of times I have accidentally hit the button, they always call back and make me feel comfortable. I like that kind of service.

6 years ago

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Verified Customer

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Patricia Edmond, OK

There is nothing to dislike about One Call Alert. I like the ease of it and the cellular connection. The sound was clear. The services are high quality. They provided exactly what they said they would.

6 years ago

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Verified Customer

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Maureen W. Schwarzenboeck Palmyra, VA

They have been most helpful and courteous and have answered any questions I have had.They also checked out my system thoroughly when I had a question. It made me feel very secure.

6 years ago

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Verified Customer

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Ingrid San Francisco, CA

My dad was laying down and when he got up he hit it by accident and they responded right away. He didn't understand what was going on but they called me right after and I was able to talk to a monitor and felt comfortable that when I'm not around they would understand and pick up. The device is sensitive.

6 years ago

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Verified Customer

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Joseph Mount Angel, OR

We tested it the other day and it tested fine. I don't think there's anything to dislike yet. They were very good and explained everything multiple times to make things clear.

6 years ago

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Verified Customer

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Clyde Meadow Vista, CA

When we tested it, it worked just fine. We haven't had to use it in an emergency. The people I talked to were friendly and kind and easy to work with. I enjoyed the whole experience.

6 years ago

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Verified Customer

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Anonymous Blue Springs, MO

I like the device. They told em to get online and fill something out and when I did it said it's out of order, so I called in after the third time I think and they said to wait until Wednesday. So I waited and I still can't get on.

6 years ago

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Verified Customer

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Paula Walled Lake, MI

The customer service has been very fine. I've been very happy with the service but they want me to call them directly and that's why I'm going to have to return it if they're redundant.

6 years ago