Name: One Call Alert
Rating: 4.6

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Cheryl Adams Apopka, FL

Debra was my first contact to set up my account. Very pleasant and knowledgeable. Jason helped me set up my system and run a few tests. He was outstanding and wanted to make sure I tested every scenario I was concerned about before we finished,

9 years ago

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Doris Cirelli Austin, TX

Each time I had to push my button the emergency operator was extremely helpful. Even when it was an accidental push, they always answered promptly and courteously. It was a comfort knowing they were there. I now live next door to my daughter in Georgetown so did not need the service, otherwise I would still be an active One Call user.

9 years ago

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Verified Customer

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Lisa Daveler

Very pleased with the response time. My dad accidentally hit the button & got a call back immediately.

4 years ago

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Verified Customer

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George Forline Durham, CT

George accidently bumped his necklace button and was impressed with the quick response from One Call Alert

4 years ago

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Verified Customer

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Lynette Ann Fowlston Paris, TN

The gentleman I talked with was very gracious knowing I was on a limited income told me the best plan

4 years ago

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Verified Customer

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Kimberly Calhoun Gadsden, AL

Thankfully my mother hasn't needed to use hers, she has accidentally set it off and they are very fast at responding

4 years ago

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Verified Customer

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Sharon L Burrows Spencerport, NY

the device is called "micro" but it is much larger than something I would call micro. The strap that holds it is too short - needs to be longer. If I want a longer string I have to buy it myself.

4 years ago

Reply from One Call Alert

Hi Sharon, We received your review and we apologize for any inconvenience you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to have one of our representatives give you a call to discuss any alternatives options that may better suite your needs. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Feb. 21st, 2022

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Verified Customer

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Kaela Tober Appleton, WI

Everything was taken care of quickly and efficiently, the setup was painless. My grandparents are in great hands.

4 years ago

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Verified Customer

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Brad miller Springville, UT

I wish they would pick up the call faster sometimes it takes a few minutes for them to respond and that could make a difference

4 years ago

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Verified Customer

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Brenda Skaggs Seminole, OK

The customer service was great. They took the time to answer all my questions, no matter how simple they were.

4 years ago

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Verified Customer

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Janet Dunbar Holgate, OH

So far we haven't had to use the button, thank goodness. But sometimes it goes off accidently and it makes mom nervous.

4 years ago

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Verified Customer

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Erwin Koch Loveland, CO

Easy to us, by push of buttons Good to take hunting so gait in trubble ,you have GPS to at least find your body.,

5 years ago

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Verified Customer

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GINNY HALE Dallas, TX

The system, product and team are great, BUT wearing the watch or necklace piece are so uncomfortable that I finally TAKE THEM OFF.

5 years ago

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Verified Customer

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Gary Hartley Yakima, WA

I had a fall the first week I had the one call. When the paramedics arrived my monitor was on the patio some 30 feet away

5 years ago

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Verified Customer

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Virginia Loucks Hesperia, CA

Always on track when I call. Equipment traveled well to Texas. Nice to chose the necklace or wristband.

5 years ago

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Verified Customer

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Kelley Freeman Colchester, VT

Hard to give a complete rating. The person for whom this was purchased will not wear either device. This more part of her dementia than dislike.

5 years ago

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Verified Customer

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Frederick R Medugno San Diego, CA

We had a false alarm (inadvertently pressed alert button) and immediately had a call from One Alert.

5 years ago

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Verified Customer

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Sandra wray Tacoma, WA

Haven't needed to use it in any way yet. I assume it is great when I need it. I'm just concerned about the key box not sure we're I can put it but I will figure it out.

5 years ago

Reply from One Call Alert

Hi Sandra, We received your review and we are glad to know that you are being safe, and have not needed to use your system. At OneCallAlert we pride ourselves in providing a great experience to all our customers and giving them the peace of mind they need. The lockbox can be placed anywhere you are comfortable with on the outside of your home. Please be sure to contact our Customer Service team to provide us with any updated information needed for your emergency profile. And please let us know if there is anything we can do to earn a higher rating from you. Our Customer Service team can be reached by dialing 800-913-9098 Option 3. Thank you for being a valued part of the OneCallAlert family.

Jun. 16th, 2021

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Verified Customer

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Suzie Harrison, AR

Having researched other products and possible needs/specifics, I knew lots of questions to ask - very straightforward.

5 years ago

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Verified Customer

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Peggy Steimel Kinsley, KS

The service getting the on call set up is so much better than trying g to cancel when your loved ones no longer needs the services.

5 years ago

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Verified Customer

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Mary Floyd Gallatin, TN

I dropped my neck alarm on my lap they immediately called me to see if I had fallen I feel safe thank you

5 years ago

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Verified Customer

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Janet Mckeen Estes Park, CO

very prompt response, always pleasant & polite when I hit button by mistake. Working when I had power outage for 3 hrs.

5 years ago

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Verified Customer

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Theresa

I haven't had a lot of experience with their medical alert device, but they were really helpful during the testing.

5 years ago

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Verified Customer

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Charlotte Brenham, TX

One Call Alert has always been there for me. I tested the device a week ago and it worked just fine.

5 years ago

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Verified Customer

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jim taylor Palm Bay, FL

Pleasant on the phone,accurate information, fair pricing. However, at night one fall alert took a long time to get answered.

5 years ago

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Verified Customer

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Mary Coyner Waynesboro, VA

Tests have been successful. Fortunately haven't had to use it yet. I feel confident it gives me the support I need.

5 years ago

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Verified Customer

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Tara

Customer service is pretty good. I haven’t had a hard time with having them explain it. I think it will be very helpful.

6 years ago

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Verified Customer

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Michael

I know it is a reliable system. The time I tested it, I heard a voice come out so that is how I know it works.

6 years ago

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Verified Customer

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Deb

They have responded immediately when my mom pressed her button by accident t. Always polite and caring service.

6 years ago

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Verified Customer

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Sandra

Because they are very good and very helpful. When I fail they heard the bump and we talked immediately

6 years ago

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Verified Customer

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Anonymous Naples, FL

Every time they think I’ve fallen, they call. The test was fine. The pendant gives false signals and it can be hard to use in the shower.

6 years ago

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Verified Customer

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Pam Ventioner Orangevale, CA

Salesman promised me a white wrist band. Got black. Customer Service made it good, no questions asked.

6 years ago

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Verified Customer

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Kimberly Salem, OR

It took too long to get a replacement after I lost it. I called several times and they kept telling me it was in the mail and it took almost four weeks to get it.

6 years ago

Reply from One Call Alert

We are sorry to hear about your experience, as that is not typical at One Call Alert. We would be happy to review your account and see what occurred. Please reply with your account number or contact phone number. We look forward to speaking to you soon!

Sep. 28th, 2020

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Verified Customer

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Bonnie Loebel Sarasota, FL

Thus far have had no need to use. However, feel freedom and safe knowing that when needed the connection will be made

6 years ago

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Verified Customer

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Noel Beecher Bremerton, WA

I am extremely impressed with this system and how quickly you get a response. Employees are always friendly as well.

6 years ago

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Verified Customer

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Tonya Sun City Center, FL

I like that I have two of them. I have the necklace and the bracelet. They are very knowledgably in customer service.

6 years ago

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Verified Customer

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Karla Ooltewah, TN

The best thing about One Call Alert is their courtesy and helpfulness. Their device is also easy to use.

6 years ago

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Verified Customer

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Jane De Bary, FL

I test it monthly but fortunately haven’t had to use it for an emergency. Whoever helps is very helpful.

6 years ago

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Verified Customer

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Nancy Lakeland, FL

Quick response to alerts, helpful customer service, very friendly and knowledgeable sales associates

6 years ago

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Verified Customer

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Stephen Bryan, OH

My husband has the machine and he fell and they called right away to tell me that he had fallen. It works good.

6 years ago

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Verified Customer

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Richard Sarepta, LA

I don't like that I can't put it in my front pocket. I've tested it and they got to me. I'd recommend it to anybody.

6 years ago

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Verified Customer

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Susan Flowery Branch, GA

I hit it by mistake once and it took a long time for the call. It took a couple of minutes. They weren't right there 8 alerts. I like it's little and I can go in the shower with you and everywhere you go.

6 years ago

Reply from One Call Alert

We would be happy to review the alarm that you mentioned and the time you waited for an operator. Please give us a call at 800-931-9098. We look forward to speaking to you soon!

Jun. 25th, 2020

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Verified Customer

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Patricia Vancouver, WA

I am hard of hearing and when it did go off I could not hear it. When I did have to use it every thing went fine.

6 years ago

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Verified Customer

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Darlene La Porte, IN

They're very conscientious of the customer and very pleasant. I don't like the string that goes around your neck.

6 years ago

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Verified Customer

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Juanita Baldwinsville, NY

The agent I spoke with definitely tried to provide me the best information that he could to assist me.

6 years ago

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Verified Customer

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Dolores

They have answered calls when I test the machine. I tested it three weeks ago and it worked just fine.

6 years ago

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Verified Customer

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Linda Holgate, OH

I've accidentally pressed the button and they were right on checking on me, making sure I was alright.

6 years ago

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Verified Customer

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Dorothea barrs Phoenix, AZ

No problem so far the company is very polite and I feel safe with them and I thank you very much for your service

6 years ago

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Verified Customer

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Rosemarie Manning Salem, NH

Kind help that seem to know the product and have solutions to adapting the system to individual needs.

6 years ago

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Verified Customer

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Helen Murnin

Prompt reaction to calls. Husband has Alzheimer's and keeps pressing alarm. Staff is understanding and kind.

6 years ago