Name: One Call Alert
Rating: 4.6

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Verified Customer

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Ruth Wagner Elk Grove, CA

Always answer and send help. the alert machine seems to be always working correctly and Batteries are sent when needed

7 years ago

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Verified Customer

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Irene Saranac Lake, NY

I have accidentally hit the button a couple of times and I received a call immediately asking if I needed help

7 years ago

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Verified Customer

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Sandra Houston, TX

Done everything I think they're supposed to. When it is low on batteries, they have gotten in touch with me.

7 years ago

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Verified Customer

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James Hattiesburg, MS

One Call Alert is convenient and very prompt. I am very happy with it. I'd recommend it very highly.

7 years ago

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Verified Customer

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Janet Marshall, AR

When I needed it, they were there. One Call Alert came right over and helped me get to the hospital.

7 years ago

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Verified Customer

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Augustine

I've used it 3 times and it's worked very well. It's a very good device. I've had it quite a while now.

7 years ago

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Verified Customer

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Margaret Deer Park, NY

I've had it for 3 years and it's been very good to me. I test it every month there is nothing I dislike about it.

7 years ago

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Verified Customer

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Celia Hallettsville, TX

I used it and it works fine. I sat down and couldn't get up so I had to use it to get them to come help me up.

7 years ago

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Verified Customer

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anonymous Dover, DE

The staff is polite and willing to help. The band is convenient. I can wear it on my arm and go outside and I don't have to worry about it.

7 years ago

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Verified Customer

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Oliver Humble, TX

I dislike the fact it can't be used away from the home. We tested it and it generally works. We've got a very quick response and I'm happy with that.

7 years ago

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Verified Customer

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Ruth Jacksonville, FL

Whenever I need them they are there. The service is good. I needed a new necklace and it got here in 2 or 3 days.

7 years ago

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Verified Customer

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Thomas Claremore, OK

I like it because it's there, it's handy. I've tested it and everything was fine. It's been good for us.

7 years ago

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Verified Customer

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David Stow, OH

They do answer my call. It seems like I have to recharge about every two or three days and that's not exactly the best.

7 years ago

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Verified Customer

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Effie Lake Jackson, TX

They are very prompt. Every time we tested it or every time it's been pressed, we have gotten somebody right away.

7 years ago

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Verified Customer

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Dianne Beaufort, NC

They are very good whenever I press the button. They are very punctual and they'll make sure that everything is okay.

7 years ago

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Verified Customer

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Sally Schenectady, NY

I dislike the fact that the button does not reset completely. I have set it off accidentally by leaning against counters.

7 years ago

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Lauren Stier Des Moines, IA

My wife was terminally ill and with one call alert I was able to have piece of mind to do even the simplest of things. It also gave her a sense of security in till the day she died.

8 years ago

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susanne moss

People I know don't answer your alert calls on my behalf because they don't recognize the phone number. Is it possible for you to ID one call alert when you call people supporting me? I didn't pick up either when I saw your number because I get so many solicitations and now only answer if I know who is calling.

8 years ago

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Traci Norcross, GA

I really appreciate the great service and knowledge Tracy provided. She's the warmest and most caring sales person I've ever come accross and is a great asset to this company. She is why I bought from One Call.

8 years ago

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Daniel Knell Pompano Beach, FL

Tracy was wonderful. Very helpful and very knowledgeable about the product. She was able to get the program set up for me on the first phone call and made it easy. Thanks Tracy!!

8 years ago

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Lorraine Cosgrove Augusta, GA

I have to say I got this for my mom because she lived alone. She loved the rescube until they updated it. The new version is a little bit bigger and just doesn’t fit as well as the first one. When she sits at her dining room table, if/when she leaned against the table where the receiver “sits” around her neck it would press the help button. As far as working the receiver worked well. But since the update she thinks it’s a hassle and won’t wear it. Sometimes new and updated isn’t better. Should have left well enough alone.

8 years ago

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Brad Mallow Carthage, NC

My mom has fallen several times and hit the button and it immediately notified my sister. I live 350 miles away and it not only helps my sister but me as well with a piece of mind.

8 years ago

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Rita dahle Overland Park, KS

Tracy was knowledgeable and caring. She answered all my questions thoroughly and made me confident that your product is the right choice for my mom. She was great on all counts.

9 years ago

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Taphney Knott

Susie G was simply amazing!! She has the VERY BEST customer service!! And She answered all my concerns and questions.. Please Give Her My Regards!! Thank You Susie!!! Just keep on being amazing!!

9 years ago

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Vickie TN

When I called for info, the lady was so nice and caring unlike a competitor. One call's price is better also. The product was delivered right away. It gives us peace of mind.

9 years ago

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Rachelle Corona, CA

Tracy was extremely helpful and followed through on everything she said . The people over the Alert System were clear and communicated with ease. I'm very pleased and feel comfortable with my mom having this system.

9 years ago

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Verified Customer

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Mark Jones

They are quick to answer and understanding when it's an accidental button push.

4 years ago

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Verified Customer

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Kerry Lohrman Sherrills Ford, NC

The company is very methodical and efficient in terms of setup and operational processes.

4 years ago

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Verified Customer

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Steve Royal Rochester, NY

4 years ago

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Verified Customer

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Janice Lauer / Juliamae Hennessey Hilliard, FL

no problems so far! She has set it off a couple of times but, they have notified me each time!

4 years ago

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Verified Customer

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Olive Krivacs Enfield, CT

No way to know when alarm needs to be charged. Only one complaint! I did not how to turn alert to off position. The alert would only stay charged 1 to 2 days".it might sound battery low in church or company.

4 years ago

Reply from One Call Alert

Hi Olive, We received your review and we apologize for any issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call to help review the equipment and make sure everything is working the way it should. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Mar. 18th, 2022

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Verified Customer

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Rebecca Harren New London, NH

The range of products I have covers my range of movement within my home and out in the community.

4 years ago

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Verified Customer

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Terry/Jessica Thornton, CO

Very early in the relationship but so far, the text reminders with the battery status have been great!

4 years ago

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Verified Customer

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Vicki Irwin Lewistown, IL

It had let my daughter know when the batteries are low! We trust it to let her know if I need help

4 years ago

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Verified Customer

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Linda Rainville, daughter

This was for my 92 year old Mother and she didn't understand the concept of it and was also very hard of hearing and refused hearing aids.

4 years ago

Reply from One Call Alert

Hi Linda, We received your review and we apologize for any inconvenience your mother has experienced with the equipment. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to have one of our representatives give you a call to discuss any alternatives options that may better suite your needs. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Feb. 21st, 2022

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Verified Customer

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Stephanie Bishop Roy, UT

They have a very helpful and patient representative to answer any of your questions at any time.

4 years ago

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Verified Customer

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Cherie Wieland Pacifica, CA

Great customer service, the One Alert text me and my step sister when it is activated or a test.

4 years ago

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Verified Customer

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Maxine Curtis Piqua, OH

From experience they react immediately and follow through as we were informed would happen

4 years ago

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Verified Customer

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Anne Killoran Las Vegas, NV

Accidentially hit button while trying to test micro. Response wa see immediate,very impressive.

4 years ago

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Verified Customer

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Donald Stansbury

I have only used One Call Alert for a couple of months and so far i works perfectly. At least the weekly tests wor well and say everythingis okay. I wear the neck button in my apartment and when I go out anywhere. What I do not like is that I have to carry the main Alert system with me so I have GPS. Though small it is bulky and I have to carry it in my pants. I would prefer one unit around my neck rather than two in order to be safe outside. .

4 years ago Edited December 7, 2021

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Verified Customer

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Patricia Sulinski Lake Worth, FL

So far only a couple of false alarms. They answered right away, before I could cancel it!

4 years ago

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Verified Customer

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Eileen Bartelt South Milwaukee, WI

Easy to use. I Accidentally pressed the button and very quickly a message came over my unit.

4 years ago

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Verified Customer

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kimberlee Camden, TN

Such quick response after fall. EMS got here within 5 minutes. Customer service is fantastic.

5 years ago

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Verified Customer

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catherine L reece Tehachapi, CA

because of how prompt and professional the operater was when I pressed my button

5 years ago

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Verified Customer

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Dana Price Galesburg, IL

The system was easy to install and running the test commands was easy to follow.

5 years ago

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Verified Customer

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Jack L Sparks Boise, ID

Haven't had to use it. I did by accident one time and got a call back right a way.

5 years ago

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Verified Customer

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Juanita Forman Eufaula, AL

I feel secure. My husband accidentally pressed his button and they answered immediately.

5 years ago

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Verified Customer

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Mary Lou Manecke Indiana, PA

Great response time from your contact persons in setting up and initiating service.

5 years ago

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Verified Customer

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Donna Smith Columbus Junction, IA

Very satisfied with the service we received and future communication should be great

5 years ago

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Verified Customer

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Jerry W Hollobaugh Norfolk, VA

They respond quickly on the emergency system but not very fast on the fall alert where minutes could possibly mean life or death.

5 years ago

Reply from One Call Alert

Hi Jerry, We received your review and we apologize for any inconvenience experienced with the Fall Detection pendant. We would like to contact you to further assist with this concern, and our Technical Support team will be able to provide you with best practices for using the Fall Detection pendant. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Jul. 30th, 2021