Name: One Call Alert
Rating: 4.6

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Verified Customer

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Henrietta Saint Cloud, MN

They call you and always check right away. The wrist one is quite bad for my wrist and is hard to clean and I don't like that they don't have an alternate wrist band.

7 years ago

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Verified Customer

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Laura North Tonawanda, NY

When I've talked to them, they've been very truthful and just nice. I like it because it gives me sure because security if I fall I may have a way of contacting somebody.

7 years ago

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Verified Customer

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Bobby Edgewood, MD

The plastic breaks on the holder. They break off easy I keep going through them. When it goes of they are always there to ask me if I'm ok and take down my information to make sure I'm registered right.

7 years ago

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Verified Customer

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Gladys Saint Paul, MN

I've only used it once and I got prompt attention. I couldn't get out of the bathtub and used my medical alert button. The fire department came right away.

7 years ago

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Verified Customer

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Claire

There have been false alarms which I don't like happening. I didn't push the button and they couldn't reach me so they called 911. I'm concerned about the false alarm it makes me uneasy about using it. They did respond very quickly though.

7 years ago

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Verified Customer

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VH Aberdeen, SD

When they call the family they don't have on it who's calling. It took 3 calls before my family answered because they didn't know who was calling. When I fell and pushed the button they put on someone that I could not understand.

7 years ago

Reply from One Call Alert

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At One Call Alert we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Sep. 12th, 2019

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Verified Customer

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Carolyn Sidney, OH

I had to call back to get help turning the signal off. The lady that I spoke to was very helpful and told me the necklace that I have can go in the water which I didn't know.

7 years ago

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Verified Customer

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Robert Tecumseh, OK

Every time I've called, a human being answers the phone. I have the wristband and I like it for it's convenient on and off so that I don't have to wear it all the time.

7 years ago

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Verified Customer

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Kathleen

They respond promptly and ask appropriate questions. When I tested it, they have been promptly responding and making sure it was a test and not an actual emergency.

7 years ago

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Verified Customer

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Beverly Danville, IL

I had to use it in February of 2018 and it saved my life. Whenever I call to test the device, somebody always answers and is very polite and very good about it.

7 years ago

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Verified Customer

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Gaye Pineville, WV

If I need something I can push the button, it works. That's why I like One Call Alert. I can get someone to help. They have tested it before and they answered immediately.

7 years ago

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Verified Customer

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Anonymous Redmond, WA

The false alarms aren't too drastic but it's too easy to press the button. I only tested it and it worked fine. There are too many forms to fill out. I don't like all the forms. It should just be easy.

7 years ago

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Verified Customer

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Patricia Eureka, IL

They have not told me that I've remembered that you have to press the button down two or three seconds and nothing was happening for a while. Nobody was answering at the main office but I guess they got that fixed and so now it seems like everything's working well. I just tested it last evening and it worked fine.

7 years ago

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Roger Phipps Sr. Wheatland, OK

After mom had several falls and could not get to a phone for help, and finding her on the floor several days later, we decided to do something. We checked all the alert services available and decided on One Call. She has used it several times since then. The staff at One Call are nice and polite plus the response from them is excellent. Payment is easy also.

8 years ago

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Diane Shaw New Castle, DE

We chose One Call Alert for my Mom who is 85 years old. She has told us that she has set off the alarm accidentally on a couple of occasions and everyone she has spoken to has been very kind to her, reassuring her that she's not "bothering" them. Thankfully, Mom has not needed any medical help, but we feel confident that with One Call Alert, she would be tended to quickly and efficiently if a situation would arise.

8 years ago

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Sandra Kellay Hastings, MI

I am so happy that I have One Call Alert. I have had to use it several times. The call is sent to me right away. The responders are so helpful and kind. That is such a relief to know that help is available just with a push of a button, also that if there is a fall and you are not moving the alarm will sound and help is on it's way. Thank you One Call Alert for being there when I need you.

8 years ago

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Sue Sheats Winder, GA

One Call Alert exceeded my expectations for the best medical alert system for my elderly mother! My initial phone call to Tracy, Representative of One Call Alert, was most helpful. She answered all my questions and was very knowledgeable about exactly how the system would work best for my mother's needs. The equipment was received in a timely manner and is easy to use. I would definitely recommend this emergency response system to anyone who wants peace of mind for a loved one!

8 years ago

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Betty Louisville, KY

I was very happy with the service that I received from both Kim on Friday and Tracy today. Kim provided very clear info for me on Friday, but I was unable to communicate with other family members to get the transaction completed on Friday. I called back on Monday and asked for Kim who had not arrived at work yet. Tracy worked with me to complete the transaction on Kim's behalf and I was very pleased with both of them They were professional and courteous and I appreciate that.

9 years ago

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Germaine Boucher New York, NY

We only needed this service a couple of times but it was well worth it. The ordering and delivery process were very easy and trouble-free. The times when the alarm was needed were promptly followed by a call and appropriate action. The return process once the service was no longer needed was also very easy. The staff were very professional and helpful.

9 years ago

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Mary L Lexington, NY

I'm writing to say a huge 'Thank You' to Tracy D. for her excellent customer service. From the first call in Sept. with my many questions till just today with a request about service she has been very knowledgeable , pleasant, and accommodating. Tracy is an great asset to the company and deserves recognition for a job well done! :) Much appreciated!

9 years ago

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Gary R Borstelmann

The reason I chose OneCallAllert over a few other companies was first and foremost the customer service and communication over the phone during my initial phone calls ... Tracy was so nice and very patient with all my questions ... She even called to see how we made out after the Hurricane hit in Florida ... During and after my contact with Tracy I felt as if I had known her since my childhood. It means so much to do business with someone who you feel so comfortable with. Thanks Tracy!

9 years ago

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Verified Customer

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Lorraine Johnson

Easy set up & easy to use. The fall detection is worth the little bit of extra money per month, the response is immediate!!

4 years ago

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Verified Customer

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KC Centerville, UT

When my mother has an alert it sends a text to me instead of a call. Why is that? And the button is overly sensitive. She has accidentally set it off 4 times in the last 2 weeks.

4 years ago

Reply from One Call Alert

Hi KC, We received your review and we apologize for any issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to have one of our representatives give you a call to help review the equipment, as well as the emergency contact list for your account, to make sure everything is set up properly. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Mar. 18th, 2022

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Verified Customer

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Shirley Long Palm City, FL

I was testing my One Call as instructed and pressed the button and nothing happened! I then dropped it from shoulder and received an automated response.. I'm concerned that there was no response from One Call when I pressed the button!

4 years ago

Reply from One Call Alert

Hi Shirley, We received your review and we apologize for any issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to have one of our representatives give you a call to help test the equipment and make sure everything is working. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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Greg Buban Orland Park, IL

First use was accidental but the time from their call to my first call contact and EMS arriving was 6 minutes. A great testament to both operations!

4 years ago

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Verified Customer

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John W Morrell Hudson, FL

the salesperson was very understanding my needs. one under contract, the rep. was very good with setting up the device.

4 years ago

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Verified Customer

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Jennifer zelinger Long Beach, NY

My mother ended up needing to use this during the first week that she had it. The response was great. It was hassle free and I am so thankful

4 years ago

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Verified Customer

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calvin crutchleo Lebanon, OH

The alert works great for the actual user. However, i am the person that gets notified and it takes me too long to get through to One Call Alert to find out what happened if i can't reach the end user.

4 years ago

Reply from One Call Alert

Hi Calvin, We received your review and we are happy to hear that the user has been satisfied with the system. We apologize if you have had some trouble getting in touch with us. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team would be happy to review the account with you and discuss best practices in case of an emergency. You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon. Thank you for being part of our OneCallAlert family.

Feb. 2nd, 2022

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Verified Customer

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Frank Endrei North Olmsted, OH

Everyone has been very helpful in choosing One Call Alert and setting it up. Thankfully, we haven't needed to use it yet.

4 years ago

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Verified Customer

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Eric Long Beach, CA

Because their customer service has been excellent. But I think the price is a little bit expensive for a single person on fixed income.

4 years ago

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Verified Customer

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Wendy Averill Culver City, CA

We haven't had occasion to use ours in an emergency, but whenever we've had a question, One Call Alert is ready and waiting!

5 years ago

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Verified Customer

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Linda Collison Clovis, CA

The neck pendant is too sensitive. I put it over my head and all hell broke loose. Also, the strap that holds the wrist button is too large to stay in place on my arm so I can't use it.

5 years ago

Reply from One Call Alert

Hi Linda, We received your review and we apologize for any inconvenience you have experienced. Is seems like you haven't had a chance to speak with our Technical Support team about these issues. We would like to contact you to help resolve these concerns. At OneCallAlert, we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Sep. 14th, 2021

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Verified Customer

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Lisa Jackson Warwick, NY

The gentleman who set up the account for us was fantastic. Made it so easy. System works wonderfully and we feel better about leaving my dad alone.

5 years ago

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Verified Customer

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Michelle Anderson Littlefield, AZ

I've accidentally hit the button twice and they responded quickly. They were very pleasant and asked if everyone was ok.

5 years ago

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Verified Customer

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Betty Laslo Stafford, VA

My button was accidentally bumped and went off at my mailbox up the street. I now know it will work outside when I walk my Scottie dog.

5 years ago

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Verified Customer

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Deborah Thomas West End, NC

I love the fact that my mother will continue to do the things that she loves without worrying about help if she falls again.

5 years ago

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Verified Customer

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colleene johnson Georgetown, TX

because I had to use them and the fire department came to get me up. All the time they were assuring me that help was coming

5 years ago

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Verified Customer

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Lori Smith Wellsville, KS

It was easy to set and we had issues with the first one we received and they sent out another one and helped my Mom set it all up.

5 years ago

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Verified Customer

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Dianne Wallingford, CT

Customer service is very helpful. It was easy to set up. The response time is very quick when it thinks you fall and you can just tell them if it is a false alarm.

5 years ago

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Verified Customer

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Lori Lincoln Rancho Mirage, CA

Your customer service has been excellent. Because of Covid and the fact that my Father lives 100 mi. away I haven't been able to get it up and running so he now has 24 hr care

5 years ago

Reply from One Call Alert

Hi Lori, We received your review and would like to thank you for your kind words. We would also love to speak with you to ensure you are receiving the peace of mind you are looking for with our system. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Jan. 20th, 2021

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Verified Customer

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Art

My dad uses this and when he fell down they notified me that he was down and they talked with him and he was ok and sending j help.Srt

5 years ago

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Verified Customer

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Vivien DeBack

Everyone I spoke to at One Call Alert have been so very helpful. They answered all my questions and helped me get set up.

5 years ago

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Verified Customer

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Victoria

The lady in customer service is really nice but I was disappointed me mom did not receive the wall mount button that goes in the shower. I would like for it to get mailed to her.

6 years ago

Reply from One Call Alert

Hi Victoria, We received your review and we're sorry you did not receive the waterproof wall mount button. At OneCallAlert we pride ourselves in providing a great experience to all our customers, and we would be happy to give you a call to have the button added to your account. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Nov. 24th, 2020

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Anonymous

If I need help, I can get it right away. Sometimes I forget about it and the button gets pushed and it gets tested accidentally.

6 years ago

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Verified Customer

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Sally

Whenever I’ve had to call, they have been very helpful. They are very trustworthy. It is always there and gives me a sense of security.

6 years ago

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Verified Customer

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Kent Crawford

Good company & friendly service! They offer great products easy to use. Customer call backs take a while other than 911 or help!

6 years ago

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Verified Customer

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Cynthia Smith

Excellent, professional service. Customer service is very friendly and helpful, answering any questions you might have.

6 years ago

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Verified Customer

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Rebecca Garden City, KS

As a care taker to my mom and it gives me security so I can leave her. She can understand the speaker well. It was clear and loud.

6 years ago

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Verified Customer

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Roger Pompano Beach, FL

Their customer service is very efficient and the device is convenient though it is not very clear if it is okay or not when I test it.

6 years ago

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Verified Customer

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Anonymous Devine, TX

It is too sensitive. Every time it hits my breast plate, it goes off that is the only thing I dislike and I have still recommended it people.

6 years ago