Name: One Call Alert
Rating: 4.6

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Verified Customer

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Anonymous Blue Springs, MO

I like the device. They told em to get online and fill something out and when I did it said it's out of order, so I called in after the third time I think and they said to wait until Wednesday. So I waited and I still can't get on.

6 years ago

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Anonymous Palmdale, CA

I don't like it around my neck, it chokes me. They keep bugging me and calling me and wanting to sell to me and I've already bought from them. It's gone off a couple of times on its own in the shower so that's not good. I think that the rope on the necklace should be a leather rope instead of a cloth rope because when you get out of the shower to continue to wear it yo uhave to wait for the cloth rope to dry. And I think the watch you wear around your wrist shouldn't be plastic becasue it sweats.

6 years ago

Reply from One Call Alert

Hello,

Thank you for your feedback. We would be happy to look into why you are still receiving calls after becoming a customer. Give us a call at 877-827-6207. As for the help buttons, if you have a standard neck pendant, you can always put any necklace or chain on that you would prefer. If you have the fall button, we can go over ways to limit false alarms, give us a call! The wrist button is made of silicon. If the band does not suit you, you can always change it to any standard watch band that fits your needs better. Please let us know if we can be of any further assistance!

Jul. 10th, 2020

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Paula Walled Lake, MI

The customer service has been very fine. I've been very happy with the service but they want me to call them directly and that's why I'm going to have to return it if they're redundant.

6 years ago

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Mike Dayton, ID

They're just very friendly and professional and get the job done for us. My mother has Parkinson's and she ahs a hard time with the small alert button. It's so small and so tiny, it's really hard for her to push it.

6 years ago

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Flo McNichols Westlake, OH

I do not use, bought for my sister, she accidentally turned it on once but was able to stop it. I think she feels safer with it( she is not buying feel at least she can get help) gives me a bit of peace of mind . She has fallen and has broken both legs, wishi had gotten sooner.

6 years ago

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Lynda Warwick, GA

I'm always confident that it's there and I've had it for several years. It's easy to use and when I needed a different arm alert because mine was broken, they sent me one right away.

7 years ago

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Anonymous Los Gatos, CA

My parents have used it numerous times and it works and has never failed us. They're very responsive and the paramedics show up immediately. I feel much safer with my parents having the device.

7 years ago

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Colleen Morro Bay, CA

Tested it about three times and the fire department came out one time when I was out in the yard and pushed the button. It seems to be working. When I first ordered it wasn't delivered when it as supposed to and the sent the wrong button so that wasn't very good.

7 years ago

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Horace Allentown, PA

They've come through for me. I don't have any complaints except sometimes it seems like it takes along time for somebody to answer when it goes odd but for the most part it really is fine.

7 years ago

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Laura Kiefer, OK

The only thing I worry about is the distance, if I am out in the yard, I wonder if it's going to be enough to pick up the signal. Everything else is great. They're there when you need them.

7 years ago

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Anonymous Durham, NC

I've been pleased with everything. I've always gotten quick responses and the people were very helpful and polite. I wish there was different way to charge it that wasn't so long but I think it is valuable.

7 years ago

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Joseph Melbourne, FL

The service seems to be adequate. When I press the button, I get attention, though the person who answers could be a little clearer. Other than that it works to my satisfaction.

7 years ago

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anonymous Oak Creek, WI

When it goes off there is always somebody on the phone calling right away. They are always on the ball and know what they're doing. My neighbor found me on the floor and pushed the button and an ambulance came.

7 years ago

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anonymous Centralia, IL

They have been there every time we've needed to use them. They are always there no matter what time or day. My mom fell and my brothers were called and got to here real quick.

7 years ago

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Esther

I have had nothing but good service and I can say nothing wrong about the company. I call for a check up every month and whoever answers is always so pleasant and takes time to make sure everything is alright.

7 years ago

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Richard Richmond, VA

Everytime I test it they answer right away and are super kind. I tried it once and the battery was bad so I called them. They overnighted me one the next day. I really like it and I take it everywhere.

7 years ago

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anonymous

I have used it a few times but I've probably used it more by accident and they were very cordial about it. I get the service that I pay for so I'm happy with it. I used it and it was very comforting to have them there.

7 years ago

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Karolyn Rockville Centre, NY

They answered my questions quickly and easily. We tested it and every time I tested it, it's just a wait. You hit the big button, it alarms and it works. It gives you peace of mind.

7 years ago

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Karin Monday Orlando, FL

Seems to be working well. Apparently my stepdad pushed the button accidentally while sleeping. You responded quickly, although it was a false alarm. Thank you.

4 years ago

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Carol A. Ryan Thousand Oaks, CA

In the past I wore a 2g alert on my jeans belt loop. Your 4g new alert had a pendant or watch band. Had my son create an attachment so I could continue wearing the unit (the one that charges) connected to my belt loop.

4 years ago

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frank williamson Buckeye, AZ

we inadvertently pushed the emergency button and did not get an instant result. it took over a minute for them to respond and ask if there was an emergency and what it was. a minute is a long time waiting.

4 years ago

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Elizabeth Pruitt Chippewa Lake, OH

The device is responsive but it doesn't always disengage after being acknowledge but is annoyingly repeating itself over and over...very upsetting for an octogenarian. Also, the device itself falls off the cord regularly if bumped causing unnecessary activation. It could easily be lost or broken because the latch is not secure.

4 years ago

Reply from One Call Alert

Hi Elizabeth, We received your review and we apologize for any inconvenience you have experienced with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about these concerns. Our Technical Support team would be happy to review the equipment with you and provide any replacements needed. At OneCallAlert we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 800-913-9098 Option 1. We look forward to speaking with you soon.

Feb. 2nd, 2022

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Elaine Potucek Waseca, MN

i haven't had this for a long time but i sure feel safer having this alarm button that i wear around my neck. also I like that they notify me when the battery goes dead.

4 years ago

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Jerry W. Robbins Ocala, FL

We've only had the occassion to use it twice, but it was a relief to know if something happened to my mom, like if she fell, we would be notified right away.

4 years ago

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Rick Muncie, IN

We have a real sense of comfort knowing that the system is functioning properly and keeping my wife secure while I run errands. It was simple and quick to set up.

5 years ago

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Barrett C Hanson Charlottesville, VA

Very prompt responses from activation to first attempt to contact the patient, even though it was a false alarm, that was handled very professionally.

5 years ago

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Belinda waggoner Spencer, IN

Always available for any ? We have. My mom has hit button on accident. One call alert is verynprompt concerned and make sure that there is not a 911 alert

5 years ago

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Linda Wiblin Lake Placid, FL

I have never had to call them for help. I did a test because our power had been going off and on and I needed to be sure I was still connected to them. They were very nice.

5 years ago

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Crystal Wright Hickory, NC

The watch was too snug on my moms arm and they sent they the necklace right away for here to use. Also answered all of my moms questions. Very friendly and knowlegaable!

5 years ago

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Carolyn Funderburk Clover, SC

They detected my mothers first fall called all as directed and ER team was to her home very quickly. Very impressed. Very nice customer service as well

5 years ago

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Alvin Costa Lodi, CA

They make it simple no contract equipment has came a long ways waterproof now I can sleep at night knowing my dad is safe The people they are there in minutes

5 years ago

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Caron Knauer Long Island City, NY

The staff at One Call Alert are highly trained, responsive, considerate, and patient. They have given us complete trust that our mother is in highly competent hands!

5 years ago

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Arno R Kracht Saint Louis, MO

Excellent sales presentation, easy-to-install, quick response (I'm a klutz, and set it off accidentally!) I've already recommended the product/service to family and friends.

5 years ago

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Debbie Buckley, WA

They were great in their customer service when initial contact made and great follow up when ready to order. Equipment came timely and easy to understand for set-up.

5 years ago

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Anonymous New Brighton, PA

My sister has this device and when she used it they responded quickly and took care of everything. It's a very convenient device that she can wear like a bracelet. It makes you feel comfortable.

5 years ago

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Julie Lordsburg, NM

I've had a few glitches with my device as they will either call me back too much or not call me back when the button is activated. Other than that, everything has been good with it and the device works well.

5 years ago

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Carole Burke Statesville, NC

I am very satisfied with One Call Alert. The fall alert went off when I leaned over to get something off the floor, so I feel sure that it will go off if I fall.

5 years ago

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Anonymous

Always prompt and on time called family members. I used it when I fell and broke a leg and the people were here immediately at five o’clock on a Sunday morning.

6 years ago

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Roberta

The quality is great. I have the wristband. I don’t like that I have to carry an additional item but they are always there and wonderful with customer service.

6 years ago

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Cecelia Waukegan, IL

As a whole I like the device though it is kind of sensitive and you have to be careful. Whoever is on the other line is really helpful and makes sure everything is okay.

6 years ago

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Edward Kunkletown, PA

So far we like it. We haven’t had any problems with it yet. The associates are trying well and have knowledge able the product and know how to deal with customers.

6 years ago

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Alice Glenns Ferry, ID

I am glad I have it since I am here alone and I am 86 years old. It is better having something here with me. They call right away to find out if you are okay.

6 years ago

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Terry Danbury, CT

I like the price. There are some more expensive but this one works fine. I feel safe that I can have help if anything happens no matter where I am. I like the wrist watch.

6 years ago

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Arthur Jesup, GA

I like it because it is convenient. I carry it around with me. I live in the country and they can alert people that are needed so that is good for me.

6 years ago

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Darlene Silver Springs, FL

Everything has worked out, it is a really good deal for the price. It practically saved my husband when he fell. I wish there was a bigger wrist band.

6 years ago

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Sylvan Hoyem (Don) Tampa, FL

OCA is the only one with GPS capability. I tested the system to see if it would be helpful to a senior lady in Montana, who happens to be totally deaf. The mobile device would be helpful to her if transmissions back from OCA were in text rather than audio. As is it is useless to her. She would not even be able to program it out of the box.

6 years ago

Reply from One Call Alert

The system was not designed for deaf or hearing impaired, but you would still be able to use One Call Alert’s medical alert system. If you had an emergency and pressed one of your emergency help buttons, the system would be activated, alerting our central station operators, who would come over the two-way speaker in the base station and mobile device. If you are unable to hear the operators and do not respond, the operators would dispatch help to your location. The operator would also notify a family member or friend letting them know of the situation. When setting your account up, we create a personal profile for you and would notate on file that you are deaf or hearing impaired. Our service also comes with One Call Alert Connect which can text or email contacts designated during an emergency in addition to a phone call from the central station operator.

Jul. 3rd, 2020

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Jeril Kent, WA

The button got pushed when she didn't need it to and they've always been really responsive and check with us first before the call the fire department.

6 years ago

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Lois Cape Coral, FL

My cat knocked it off the table and it went off and they were very friendly about it. They're very friendly and are there when you need someone to talk to.

6 years ago

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Maria Keller Washington, PA

They are wonderful when you are in the home but things have advanced so much that it would be nice to have protection away from home too with a click of a button. I wish they could have a wrist band that could allow that.

7 years ago

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Lisa Davis Kountze, TX

I wish there was an alarm when it looses phone service. My Moms phone line went out yesterday. She had no phone service or One Call Service all day before we realized the phone line was out. Other than that, it's great.

7 years ago