Name: One Call Alert
Rating: 4.6

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Verified Customer

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Ella Brick, NJ

Alert volume from receiver is very low and when I was testing it with the tech he said that's the way the system is. Therefor there is no possible volume increase

6 years ago

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Verified Customer

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John Manassas, VA

Customer service is good. They respond when I need it. I fell down and they called me right up, very fast. I really appreciated that. I like it.

6 years ago

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Elena Pasadena, CA

One hundred percent good. I am very satisfied with it. Every time I hear that my father has used it right away and they answer right away.

6 years ago

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Annette Flat Rock, MI

The quality is good. I like the wristband other than the fact that it is really sweaty on my arm. The one time I used it, there were a few rings before they answered.

6 years ago

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Verified Customer

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Sharon Springhill, LA

It's easy to use. I’ve had some false alarms and it was easy to manage. You just tell them it is a false alarm to reset it. I like the price.

6 years ago

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Ann Henryetta, OK

When she accidentally pushed the button, it resets fine. It’s good to know it is there for her. We like everything about it.

6 years ago

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Devoid Nuevo, CA

It was more complicated than expected. Lots of information needed and forms. Key lock is very large and heavy and hard to open, and you need to leave a code for someone to remember to even unlock it to gain access to your home. It took me 20 minutes to figure out how to open the lock. Could be dead inside by then.

6 years ago

Reply from One Call Alert

Thank you for your feedback! We are sorry to hear that you found the system complicated, if you would like assistance with testing the system or any questions answered, just give us a call. We are happy to help! Emergency personnel are knowledgeable & skilled with using lock boxes and the code and location of the lock box is provided to them when they are sent out during an emergency. If you need any further assistance, please don't hesitate to contact us at 877-827-6207. We appreciate your business and giving us the opportunity to keep you safe!

Jul. 10th, 2020

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Verified Customer

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Emma J. Davis Wichita, KS

BECAUSE they were soo VERRYYY polite ,& even When I didn't Push The Button, I Accidentally Mashed the BUTTON, & They CALL ME Too Check On Me!!

6 years ago

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Jay Poulsbo, WA

It works exactly as advertised. It's been very reliable. Haven't had any issues or setup concerns. They talked us through a couple things early on.

6 years ago

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Peggy Mesquite, TX

If I need help they have come to me. They provided everything I would need like a key pass for the fire department to come in and knock my door.

6 years ago

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Arlene Pahrump, NV

I keep setting it off by accident. I have accidentally called seven times and they've been very patient with me every time.I tested it but I had to call up and have somebody show me how to do it.

6 years ago

Reply from One Call Alert

Thank you for your review. Is there anything we can do to earn a higher rating?

Jun. 25th, 2020

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Steve Washington, LA

My mother did accidentally trigger it and we received response back so that's good. They immediately get back when something goes wrong.

6 years ago

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Verified Customer

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David Rancho Cucamonga, CA

Customer support was very responsive to help set up. My mom tested it about a week ago and I was alerted and able to see what time the test was done.

6 years ago

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Anthony Surprise, AZ

I had to use it twice. I can't sleep with it on because if I roll on top of it it goes off. Very pleasant personnel and trustworthy, concerned.

6 years ago

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Dolores A Surprenant Fredericksburg, VA

So far I have a few times leaned the wrong and set off the fall button when not needed. I feel more comfortable to have the plan, knowing someone is there to help.

6 years ago

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Michael Haverhill, MA

I like everything about it. A couple weeks ago my brother set it off by accident and they came right away. They were there within eight minutes.

6 years ago

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Charlene Linden, MI

There is nothing I don't like. It's very convenient. They have called a couple of times and seem very interested to help if I need it.

6 years ago

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Jane Saint Marys, PA

The woman we talked to explained everything to u, which was wonderful. It was easy to set up and I use it constantly. I like everything.

6 years ago

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Anonymous Red Bluff, CA

In case of a fall, I've got a way of getting helped. I just tested it because I couldn't figure it out so a friend helped figure it out for me.

6 years ago

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Anonymous Hartland, ME

Sometimes the alarm device goes off when I bend over a sertain way and they call me back to make sure I'm okay. I have no complaints about anything.

6 years ago

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Patricia Reading, PA

I've been pleased with it. Have to get used it it, sometimes it gets pushed and they are always so nice. They ask if I'm okay.

6 years ago

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Margaret Venice, FL

The representative was very patient with me and walked me through the set up and answered all of my questions very nicely.

6 years ago

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Jodi Laconia, NH

It's always there, I feel safer with it. One time we accidentally pushed it and the lady was right there on the machine.

6 years ago

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Shirley Fort Smith, AR

I've never had to use it but it has gone off a couple of times and they responded quickly. Everytime this button goes off they're right on it.

6 years ago

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Donna Hopkinsville, KY

The operator is always on the job. Whenever my mom finds herself in need, she hits the call button and a operator I there for her,

6 years ago

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Verified Customer

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Deanna Lee Aguilar Low

Called me as soon as they could not reach my mom, let me know fire dept. on the way, and called me as soon as they found out it was a false alarm.

6 years ago

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Anonymous Mariposa, CA

I've used it twice by accident. I hit the thing in the water and they came out here in the middle of the night to rescue me. It worked great.

7 years ago

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Connie Glen Lyon, PA

A lot of the time I accidentally set it off but they were very nice and apologized. Everything is goof and I am so glad my husband got it for me.

7 years ago

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Ida Woodland, CA

Once Call Alert has done everything I think they're supposed to. When it is low on batteries, they have gotten in touch with me.

7 years ago

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Anonymous Jackson, MN

I'm satisfied. I've used it about three times. It is too long and hangs down too far and I had someone shorten it for me but that came undone.

7 years ago

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Robin

I like that it is one button and dislike that you can't adjust the volume. They've been responsive though I wish the response time was a little quicker.

7 years ago

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Verified Customer

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Mary Fort Worth, TX

It's great I am perfectly happy with it. I used it when I slid off the bed and had to get help. It's right next to my bed and big so I can see it.

7 years ago

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Verified Customer

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anonymous Rio Rancho, NM

Every time I talked with them they respond and each person was polite and knowledgeable. The operator was prompt and polite when I tested it.

7 years ago

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Sylvia Austin, TX

When I push my button somebody answers right away. If you're by yourself a lot it is very helpful to have the button to get help right away.

7 years ago

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Barbara Jacksonville, FL

It's just straightforward and easy to use. The biggest thing I like is the people you talk to for service work with you closely and are very good.

7 years ago

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Jean Pendleton, OR

When I first got it I tested it once a week but was told once a month will do. They told me everything I needed to know. I like it all.

7 years ago

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Frank Petaluma, CA

I like its portability. I've inadvertently hit the switch and they respond every time. They identify them and identify my location. Its reliable.

7 years ago

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Dwayne Valrico, FL

It's very convenient I carry it with me all the time. Every time I've called they've been able to give me the assistance I needed immediately.

7 years ago

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Dora Yerington, NV

It's a nice machine other than it won't go outside of the house. I have accidently hit and and they responded right away.

7 years ago

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Charlotte

They've been good and that's good enough. I like that it's convenient. We just tested it the other day and it works fine.

7 years ago

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Guthrie Riley

We are very happy with this system. We traveled to Tucson and back from Wisconsin. Tested the GPS on call button several times and in various locations, they were right on each time. The customer service is excellent. The salesperson was great to work with. She gave me several options for payment.

8 years ago

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Judy Ann Smith Dunleavy San Antonio, FL

It gives me a great sense of peace as I wear my call button on my neck. My family as well as friends encouraged me to get this device. I am so happy I did. I would recommend to anyone who lives alone. I also have health concerns and this is great.

8 years ago

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Bob T Suwanee, GA

I purchased a system for my Mom. The Sales Rep Tracy was very knowledgeable, pleasant and caring about my circumstances. She made the process very easy. I'm pleased to have the peace of mind knowing my Mom, as Tracy explained, is keeping her independence but is safe while by herself in and around her house.

8 years ago

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Patty Sullivan Leawood, KS

Making the phone call to One Call Alert was easy. Setting the box up was super simple. Testing it was quick and reassuring. Friendly customer service. Why did I wait so long to get my mother a One Call Alert? I thought it would be complicated and frustrating. I was ridiculously wrong. Best thing I have done for Mom.

8 years ago

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Tracy Suwanee, GA

I got a system for my Mom. One call really makes you feel like family. Tracy was informative and followed through on all promises. Good customer service is hard to find now a days. The system arrived quickly and was very easy to set up and test. My mom is glad to have it in her home!

8 years ago

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Jerry K Cave Creek, AZ

Jerry K. - Bought system for wife. Had Medical Guardian and cancelled with them after I spoke with Tracy. Very knowledgeable and so nice, I felt like she really cared about me and my wife. After the Hurricane she even put me in Dormant mode until I could get my house back in order. Highly recommend One Call.

8 years ago

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Lori Goodrich Ware, MA

I received the one call alert package extremely fast, earlier then i expected. It took less then 5 minutes to set up and came with easy instructions. The man I take care of pushed the button on his wrist by accident and we were both amazed at how quickly the alert was responded to!! I highly recommend one call alert.

8 years ago

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maureen quinn Fort Myers, FL

I HAD AN EXPERIENCE WITH ONE CALL ALERT...NOT A REAL EPISODE BUT I THOUGHT IT MIGHT BE... REPORTED IT AND FOUND OUT IT WAS NOT... VERY HAPPY WITH RESPONSE TIME AND ANSWERS.. EVERYONE I HAVE DEALT WITH IS SO KNOWLEDGEABLE... I AM VERY HAPPY WITH THE SERVICE, i will tell all my friends about one call alert..

8 years ago

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Norman Chizik Marlboro, NJ

Have OneCallAlert for several months now. I tripped over something on the floor, did not fall and OneCallAlert called me. I have pushed the alert button several times, by accident, and every time they call me. The operators are always professional . I have recommend there service to a friend.

8 years ago

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Ronnie Grunert Green Bay, WI

Tracy was extremely helpful when I called in regard the first Alert System. Tracy talked about other options and I now have a wireless system, which I’m looking forward to using. Tracy made the return of my first system very simple.

9 years ago