Name: Southwest Airlines
Rating: 4.4

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Scott Franklin

I like how they allow you to pay for early check in and you don't have to stress out over checking in to get a good seat. Leg room is extremely good flight overall is very comfortable. They also offer direct flights from Jacksonville to a lot of places.

8 years ago

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Rene Bicigo Iron Mountain, MI

I would rate them higher, but I had a bad experience when they made an internal switch on the reservations. They changed my res number after half of my roundtrip was completed and I couldn't check in to get home. I did not have the credit card with me that was used to book. So they more or less told me I was out of luck and would have to go to the airport to check in. Anybody who flies Southwest knows that is a stupid answer. The customer service admitted that they changed something. I wanted to send an email with my confirmation and she said no. Too bad. Luckily I am part of a travel club so I called them and they resolved inside of 5 minutes by sending me the new number. Too bad I wanted an hour of my vacation with Southwest. I now try to avoid taking Southwest because of customer service.

8 years ago

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Brison Burlington, NC

While Southwest isn't a luxury airline - it is, nearly 100% reliable: Reliable in expectations for friendly staff, on-time departures / arrivals, PERKS like 2 checked and 1 carry-on bags are free, and the rates are more reasonable. [Summary - Southwest Airline is FRIENDLY, more BENEFITS, more COST EFFECTIVE, and ON TIME.]

8 years ago

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Brenda Dubourg

Cheap and good service. I try to only fly Southwest because I have never had a bad experience with them. There is no luxury in flying with them but if you want to get where you are going with no problems, Southwest is the way to go.

8 years ago

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Vanessa Call Lehi, UT

Southwest consistently has the best customer service I've experienced on airlines. They are always happy to help, and their fee's/cost/etc are all appropriately set. I've never met a grumpy employee which says a lot about the company!

8 years ago

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Alec Dover

Overall Southwest is wonderful. You get to travel with your stuff at very affordable prices. It is worth it. While there are no assigned seats, which bugs people, this can be resolved if you check in early - giving you an earlier boarding time.

9 years ago

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Jessica C. Apex, NC

We live on the other side of the country from our family so we have flown a lot. I don't even bother checking the other airlines anymore. I love that you can change your flight on Southwest without getting hit with major fees, you get two free bags, and I like that we can pick our own seats when we get there. It's a huge plus for me that I can board after the A-group with my kids to make sure we all get seats together. The only thing that I wish is that they had more direct flights to where I want to go, but I guess that's what happens when you're heading off the beaten path a little.

9 years ago

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Breanna Jones Salt Lake City, UT

I have never had a bad experience with Southwest Airlines. Always great customer service. Love the no change, no cancel, and no baggage fees. You don't get that with any other airline. My cheapest flights have always been with Southwest too. It is easy to accumulate points and it doesn't take thousands and thousands of points to get a flight. I will continue to be a loyal costumer because they are a great airline to fly with.

9 years ago

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Kenneth Okerlund Orem, UT

I have always enjoyed flying Southwest, they have never been unaccommodating to me or to my family. Any time that we have had a flight be cancelled they have given us a new flight with very good response time or have accommodated us accordingly.

9 years ago

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Jessirae89@yahoo.com Cincinnati, OH

Personel and flight were pleasant! We were each allowed a checked bag, as well as our carry-on at no extra charge. We flew with a 1 year old, and everyone was great about helping to make sure he stayed busy or had plenty of water to help with his ears. We did lose the cup holders that belong to the car seat, but we usually remove them when we board and did not this time. They offered to check it with our luggage so that we did not have to carry it through the airport to gate check, so we forgot to remove them. Overall a wonderful experience, with excellent staff!

9 years ago

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Derrick Turley Orem, UT

I've flown Southwest for quite awhile. I recently flew Delta and was surprised to see how much friendlier Southwest was in my overall experience. You put in a little more effort with Southwest ... but I'm happy to give a little more to save much more in the end.

9 years ago

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Lauren Light Canton, MI

Got to see great customer service by Southwest Airlines! On my first flight they honored the oldest living WWII veteran while we boarded and before we took off. On my second flight, it was a girl's fifth birthday and they brought her some treats. The pilot was very nice to the girl and her family.

9 years ago

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Lance Miller Clifton, NJ

I flew Southwest to Florida from New Jersey last year and it was a pretty good flight. The flight was delayed an hour, but that was due to terrible weather in New Jersey in November. Can't do anything abut the elements. They did though, work hard to get us there and we only ended up being like an hour late to the airport overall in Florida. I was really happy that they did the best they could and it showed. They were very accommodating and I appreciate that.

10 years ago

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Josh Knell Orem, UT

Southwest was extremely helpful when one of daughters was crying on a 3 hour trip. The flight attendants went out of their way to provide more snacks and even offered to help us with our other children. Literally turned a horrible situation upside down. Totally impressed with the whole flight crew.

10 years ago

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Cissy Hansen Cincinnati, OH

Love Southwest enough to drive to a town nearly 2 hours away so i can fly Southwest. One time, great crew and stews, never LOST my luggage ( pay attention Delta and American) and do not screw me for putting baggage on my plane. Yes always Southwest for us. This is how a customer should be treated always. And Southwest always treats us as valued customers.

10 years ago

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mike dubuc Albany, NY

southwest is second to none, Every year we go from Albany to vegas , SWA always makes the long flight a little shorter with the wonderful employees who are pro's but fun to fly with at the same time . WE look forward to our next trip !

10 years ago

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John Gresham, OR

Typically ok with small seating area, unless you're unlucky enough to get a middle seat. I check in at the very first opportunity 24 hours in advance to get the best chance of not having a middle seat or upgrade so I can be one of the first on the plane. However even this does not guaretee a good seat as our flight was late getting arriving, leaving and getting in and we had to RUN to the other side of the airport to make our connection. So instead of being one of the first to board we were the last and ended up between two larger people (I'm 6 foot 230 lbs myself) and it was not a fun 4 hour flight.

10 years ago

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Walt Dayton, OH

Overall our experience with Southwest was good but I do NOT like their boarding procedures. I much prefer getting an assigned seat when you make reservations. My wife and I flew on Southwest and neither time (going or coming home) were we able to get the same section when each of us had to go to a website to get a boarding letter and number. I will say that everyone from Southwest to include the flight attendants were very friendly.

10 years ago

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jim Beaver, PA

love southwest out of Pittsburgh . tried another airline down to Tampa. believe me it was nowhere compared to southwest . i did their review and it was not a good one and i did mention i will fly southwest like I've always have in the pass . keep up the good sevice

10 years ago

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susan orlando Moorpark, CA

First time that I flew Southwest and Burbank Airport...aka Bob Hope Airport. Such a great experience! Checked in online...made it much easier and faster. So organized and fast. Will definately fly this way again!!. Great flights and very professional, friendly staff.

10 years ago

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Mary Morrison Austin, TX

I require extra help due to some issues with mobility, and SW is always very good to help me, especially in getting from one gate to the next on time. I have never had an unpleasant experience with SW that was the responsibility of the airline. In fact, when I was dumped off of another airline, I was able to go over to the SW desk and was on a flight within 45 minutes when the original airline told me that it would be days before I could get a flight on any carrier. SW has never disappointed me.

10 years ago

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Mary DeCoste North Port, FL

Always fly Southwest. They are very friendly and accommodating. They are always great with my Granddaughter when she flies alone. Best prices too. I have check many different airlines for price. They bring me to where I want to go and back again..

10 years ago

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Debi Tuttle Chicago, IL

Every time we have flown the airlines were very attentive. And if I had a problem they went way above what I ever expected. I just have one complaint and it was that I had a 130.00 credit and wasn't able to use it til later and I lost it because I wasn't able to go

10 years ago

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James Ebinger Brandon, FL

I am absolutely a Southwest fan. Love the personnel for their caring and personalities. The only other thing I can say is that their fares for a last minute flight could be less. You would think that they would be happy to fill the planes.

10 years ago

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Gail Frisco, TX

I have been very pleased with Southwest. Always on time unless there is a weather issue Love the fact that two bags fly free. Everyone is always pleasant. I always flew another airline but you have to have to have a set amount of miles for a flight and with you can use your rewards to buy. Thank you.

10 years ago

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Linda LaBozzetta Saint Charles, MO

Southwest has always been a faithful airline to both employees and patrons. Occasional hiccups happen, but Southwest has always stood for fairness. I appreciate the on time service, courtesy of the entire employee team and a willingness to take a situation a little further to aid a traveler. Please don't ever change.

10 years ago

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Santa Lorrin Corona, CA

Cannot fly much as per costs but we did fly with Southwest to Denver and back. As a professional Santa I we received WONDERFUL service since we seemed to honor them by flying Southwest rather than using Reindeer. Other passengers loved it.

10 years ago

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Mary D. Markowitz Chesapeake, VA

I have always liked Southwest - it's my favorite airline. Never any problems, old planes or dirty like some others. Like the 2 checked bags, boarding and sitting where I want (usually the last row so I can read). Nice staff, good hours on flights and lots of non-stops. Great job!

10 years ago

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Phyllis Boyse Austin, TX

I have traveled many times on Southwest Airlines and have had very pleasant and professional interaction with all personnel. Recently (June 2015) I had to travel from Tulsa OK to Phoenix AZ and the staff on the airlines were great people, but very humorous. The flight crew have a new dialog during the safety information. Great airlines and still one of the most reasonable. They still don't charge for your first two bags. I travel Southwest if they go to where I need to go.

10 years ago

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Maria M Simmons Lakewood, WA

Southwest is the best, bar none.. I have traveled with them many, many times and have never been disappointed... The crew is always positive and engaging..A couple years ago, we took one of my granddaughters to Vegas for her 21st. birthday and the male attendant pulled out his uekelelei and had everyone sing Happy Birthday...What an awesome memory..

11 years ago

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Bill Phoenixville, PA

I have been flying with Southwest for years and can honestly say that they are the most customer oriented airline. Always friendly and they try to be as accommodating as they can. The only negative thing I can say is that they merged with Trans Air. After the merge, prices increased and the amount of direct flights seemed to be cut in half as opposed to flights with layovers. This doesn't stop me from choosing Southwest, it's just an annoyance.

11 years ago

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Goldie Ford Cullman, AL

I love Southwest...always friendly...very professional...accommodating... cheerful...informative...(even explains while in flight about climbing to higher altitudes to get above the bumpy air(ruined my idea we were just driving along an interstate..) Love them...

11 years ago

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Sara o Piggott Conroe, TX

Southwest Airlines offers true customer service. I actually told another Airline they needed to send their employees to Southwest so they could be properly trained on how to treat customers. My only complaint - they need to offer flights out of Houston Intercontinental. I still would make the drive to Hobby to enjoy a great airline!

11 years ago

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Eileen Mckeesport, PA

i have no complaints whatsoever with Southwest Airlines. Easy booking, great rates, easy check-in, pretty much always on time, friendly staff, comfortable seating. Nope, can't think of anything negative to say. Keep up the good work!

11 years ago

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Pat Booth Youngstown, OH

I have traveled Southwest many time in my lifetime and I have never had a ban experience with them that a pilot co-pilot and crew were not top notch!! I tell everyone they need to fly Southwest all the time! I mean what are they thinking when they have to pay all those extra fees, crazy for sure!!! Love you guy's!!!!

11 years ago

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Arthur Haviland Sun City Center, FL

Southwest used to rate a 9 from me but changes to their frequent flyer program have been detrimental. When I joined, you could get a free flight to anywhere in the continental US for 18,000 miles. A trip from Tampa to Las Vegas next month is costing me 26,000 miles. Southwest rates a plus for non stop flights to Vegas and Wifi onboard with free entertainment for iPads and laptops. Getting an A priority for boarding used to be easy by just going online 24hrs before departure but now you have to pay $12 extra per flight for pre booking to get an A selection and even that route can result in a high A number, I would rate the airline higher if they would restore the old frequent flyer program which of course is unlikely,

11 years ago

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eprn Rocky River, OH

Excellent airline. Reservation cancellation policy (as little as 10 minutes before departure) is a gift, especially when other airlines allow cancellations only for first class passengers. Wish they had more flights from CLE.

11 years ago

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John Fladzinski Bay Port, MI

The best airline I've flown, I will never take a budget flight again, in the case with spirit airline the flight ended up costing us more than $3,000.00 extra when they canceled our flight from California to Michigan, and we had to rent a car and drive home. That has never happened with Southwest Airlines, Thank You John Fladzinski.

11 years ago

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Josephine Cavallaro Wallingford, CT

I see no difference flying Southwest than any other airline. I actually think they are better. Their fares are reasonable (compared to others) and their flights are just as comfortable, You don't even have to pay for your first bag. Kudos to Southwest!

11 years ago

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Rick Yoakum, TX

Best airline in the business. And I say this as a Retired major US airline Captain! I can fly free the rest of my life on standby with my former employer. But I choose to buy tickets on Southwest and go wherever I need to. If they don't go there, I fly my plane! Best employees in the industry.

11 years ago

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Tammy New Port Richey, FL

I LOVE SOUTHWEST! They have the BEST customer service! The BEST Stewards and Stewardesses! The BEST Captains! They make you feel like family and have you laughing through =out the whole trip! I can't say enough good things about them!

11 years ago

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Mary E Gomes San Antonio, TX

We recently flew to New England from Texas. While I have only flown about 6 times in my life, all but one was with Southwest. Always a smooth flight and the crew is always pleasant and courteous. I would fly more if the prices were lower.

11 years ago

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Betty Tardy Chatham, IL

I have been flying on Southwest back and forth to Washington DC or Washington, Dulles since 1996. I have always enjoyed the fights. There has only been one time in all these years that I had to reschedule a flight for the next day to due mechanical problems with the plane. The people who work for Southwest are always very helpful, courteous and friendly. Oh yes, Southwest usually provides affordable air fares, so I can travel. I travel to Washington DC four to fives times every year. I will always fly Southwest because they are the best.

11 years ago

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beth Beutler Crestview, FL

I love flying Southwest. Very disappointed that you have now cancelled flights from Panama City, FL to Islip NY. Now I have to find another airline that I can use. Not going to be the same. Please reinstate the flight from Northwest Beaches International to Long Island McArthur. PLEASE

11 years ago

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Lori Minneapolis, MN

I have never had a bad experience flying with Southwest Airlines. I travel at least 3 times a year to various destinations and haven't had any issues. The flight crew are amazing and entertaining especially going through the safety checks for passengers. They can get quite humorous.

11 years ago

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Terry Cortesi Cicero, IL

I've flown Southwest many times & have only good things to say. I do not want to fly any other airline. Most of the Crew a GREAT. I've had Singers & Comedians as Crew members. They make you Relaxed!! Thank you Southwest!

11 years ago

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Judith Foley Spring Hill, FL

I fly Southwest a few times a year from Tampa, Fl. to Manchester, NH. Love it! I just wish they had more direct flights, or at least one direct flight at a decent time of the day, not after 9pm. The flight attendants are always great and we always have good flights. Being able to check two bags without paying extra is a HUGE plus. Greatest airline EVER!

11 years ago

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Carol DiBiase Buffalo, NY

I always fly Southwest airlines, The crew is always polite, They Fly me to las Vegas, Texas, Florida, To visit family, and I always feel safe. It is the best airlines out there. Also the prices are reasonable. I Love Southwest!

11 years ago

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Jan Perryton, TX

Southwest is the only airline I will use. They are always accommodating and friendly. Started using them when they started in the '70's. They "care" about their passengers and go out of their way to take care of you! Thank you, Southwest!!!

11 years ago

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Kenneth Gurganus Vass, NC

Southwest is the best. My handicap wife was assisted by staff all the way. This was her first time flying and the staff stayed with her the whole time assisting any way they could. She had the best time ever and she flew from Norfolk, Va. to Dallas, Texas. Hats off to the airlines for a job well done. They never left her side not once.

11 years ago