Name: Southwest Airlines
Rating: 4.4

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james murphy Campton, NH

They are the very best and whatever small negatives theuy may have are insignificant .compared with their great customer service , professionalism, two bagg free policy , sometime great fares, thefirst rate staff and crew training , the guaranteed room in the 737s of their fleet especially when compared with cramped seats in the small short run craft of other carriers.Some of those planes are so small that if you go to the rest room you may have problems getting out of them. All in all Soouthwest is and has been for two decades a great carrier with a very expansive route system across the US.

11 years ago

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Jean M. Ward Bonney Lake, WA

I am a big fan of SW Airlines! They call you the cattle plane company but I don't care. I love the low fares, the funny and singing flight attendants, the way you line up with assigned numbers, the two FREE bags. I have never had a problem with SW. I love all the employees who are kind, nice, smiling and treat customers right. I will fly SW over any other airline whatsoever.

11 years ago

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Deanna Robinson Sarasota, FL

I love SW airlines..fly nothing but them....I just wish they would come down on their non stop flights. I have an ear problem and it is hard for me to go up and down. So I have to fly non stop. I have been trying since November to get a cheaper flight for Las Vegas that my husband and I like to go July and December. when they put flights on sale they have not lowered the non stop flights. Disappointed. I need one back from Vegas in July and have not found one yet..

11 years ago

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Rosalinda Medrano Brownsville, TX

my husband and are retired and fly often to vegas and to beautiful dallas where most of our sons and daughters were born and now live there and I have tried the other supposedly cheap airlines and we have been sorry we did .southwest is the best in service love you southwest we now have our southwest credit card and are very pleased with it thanks for everything

11 years ago

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carol Tempe, AZ

Southwest is my preferred airline. I travel a few times a year back to Wisconsin to visit family. One time we went back and a soldier was taking his last ride. It was very moving and very cold. Out of respect, we all waited on the plane for them to remove the soldier. His family was waiting for him. It was a honor to be able to watch this. Thanks Southwest.

11 years ago

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Judy Palaski Blairsville, PA

We love southwest's no nonsense flights. The attendants are great. the no fee for checked bags is wonderful. They handle slight delays with humor and kindness. We have never been delayed more than 20 minutes,we always arrive on time anyway and they've never lost any baggage. Their fares are reasonable and the middle seat is tight but window and aisle are quite comfortable. If you are lucky enough to get on a 737 they are downright roomy. We recently flew from Pgh to CA and it was great. It's who we'll use every time.

11 years ago

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Denise Riggs Midvale, UT

We often fly Southwest Airlines because we have their credit card and love earning points towards free flights. We love the laid back feel on Southwest and the fun happy demeanor of the flight attendants and employees of Southwest. We also find the seats to be comfortable. With only one exception our flights have been reliable and on time. The one exception was quite an experience as nationwide Southwest was experiencing some difficulties that were effecting all flights. We eventually made it to our destination and were compensated more then fairly for the negative experience. It did not stop us from flying Southwest and we will continue to choose Southwest.

6 years ago

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Edith O'Halloran Englewood, CO

Southwest Airlines has worked very diligently at making their web site east for their customers to access the information that they may be searching for to book flights or cancel their trips. Southwest Airlines does the best of being on time, allow their clients to pay for early boarding. The stewarts do a great job at assisting their passengers. my husband boarded needing to be on oxygen. The staff was very supportive in assisting with the equipment that he needed to have a pleasant trip. the announcers have done their best to make the safety announcements with a sense of humor and an smile even tho we all have heard the announcements every time we have had to travel .

6 years ago

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Lawrence Lee Provo, UT

I've flown with pretty much all the airlines. Something that Southwest does leads to loyalty in its customers beginning with its employees and the consistent quality of service that Southwest provides. While other airlines may provide more in terms of drinks, in-flight entertainment, and snacks, I would say that the way the employees feel and in turn how they make the customers feel is paramount to what the customers get. This is after of course the primary objective which is to get from point A to point B safely and in reasonable comfort. It's a great price for what you get and when the employees are genuinely bought in, I can't help but trust the company a bit more than employees of other companies who seem to be running the time down.

6 years ago

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Ezequiel Gaithersburg, MD

We always fly southwest if possible, even when the ticket prize is slightly higher. Often after factoring all the fees we don’t have to pay with southwest compares to other companies it ends up cheaper anyway. The service is good for an airline. When we’ve had to travel with our kids they have been great for them too. One key thing that is really important for us and why we choose Southwest is their refund policy. We’ve had to update our flights many times and it’s always been free and completely hassle free. At this point, we end up buying flights if we think we might need them knowing that we can cancel if needed without any problem and get the credit for our next flight. Also, we really like their point system and have had a great experience with it too.

6 years ago

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Alicia Larsen Gilbert, AZ

Southwest, how do I love thee? Let me count the ways. Seriously, Southwest is the best airline. I have their Rapid Rewards credit card, and it's also a great thing. Their Rapid Rewards program is the best in the industry, because I can use accumulated points with no blackouts or restrictions. Pretty much there's nothing I don't like about them. Yes, I don't get a specific seat until boarding, based on my position at check-in time. And yes, even if I check in 3 minutes after check-in time opens I'm frequently in the B boarding group. It doesn't matter to me; there are always seats available, and I just like SW's pretty relaxed vibe. I'm a customer for life.

8 years ago

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Shon Scoville Lehi, UT

I love that southwest doesn't have assigned seating. i really enjoy that you get to pick your own seat based on when you check in. i don't like that you have to pay to be seating the A group, but i usually always get the seats i want anyway.

4 years ago

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Aubrey Dallas, TX

I love their flight attendants, service, and prices. Good quality airlines that are affordable are hard to find because I feel like they often have bad service or random fines. I've never had a bad experience with Southwest and I fly with them for most trips i take, and pay with their credit card to get more flight points.

4 years ago

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Melanie Wible Cumming, GA

Southwest Airlines just makes flying fun. The cool ads, the fun logos, and most of all the cheap flight ideas that come to my in-box. It makes me want to get back in the air and go West. As a Southwest Air traveler, I feel respected and treated fairly with a no-nonsense approach to flying. I appreciate that. Thanks.

5 years ago

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DealStar South Jordan, UT

There's a saying about location value in the real estate industry that "south west is best" and I am giggling at the idea of using that phrase to describe my experiences with Southwest Airlines. For easy, fun (if travel can be fun!), and efficiency, Southwest IS best and is an affordable option when traveling. My only reason for taking off 1 star is that there are limited non-stop flights, making some short jaunts longer than they need to be. But with that said, the value is in the prices. And frankly, I enjoy the laid back flight attendants who work hard to make us all feel at home.

5 years ago

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Andrea Wheaton, IL

I've been a flyer on Southwest for many years. They have an excellent rewards program that you can actually use and enjoy. The employees have a great attitude and offer fantastic customer service. I can honestly say I haven't had a bad flight.

5 years ago

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R. Florez North Highlands, CA

I have almost nothing bad to say about Southwest Airlines! Love flying with them, love the 2 bags fly free, love the many non-stop flight options. We only wish more of the calendar was released to book trips further in advance. I have 3 trips booked this year already with SW, and need to book another but the calendar isn't yet open.

5 years ago

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Caloway Salt Lake City, UT

Southwest is an amazing airline. The greatest part is that they allow two free checked bags. They are cheaper than other airlines and they fly to a lot of places in the US. Sadly, they don't fly to many places outside of the US. They have great ticket policies and their customer service team is helpful and friendly.

5 years ago

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Becky Nuffer Gresham, OR

I love the reasonable fares and even the no reserved seat policy. I was sad when they discontinued the flights to SLC from PDX because that is where I flew the most. Also they had a great sense of humor, and were always kind.

5 years ago

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Mason Allen Pleasant Grove, UT

I like that you can choose your own seat and there are not silly fees. I love that you get free checked bags and they aren't strict about carryons. There is always an inflight service and the flight attendants are kind. The customer service when trying to change flights is great. Best airline.

5 years ago

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daphjohnson Saratoga Springs, UT

Southwest is my favorite airline. You don't have to pay expensive fees just to bring your bags or have a drink on the flight. I also am a Rapid Rewards member and am able to get points through my credit card. These points go a lot further than other rewards accounts.

5 years ago

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Mia Alshami Fayetteville, AR

I love the flexibility and cheap air fares of Southwest Airlines! Living in a smaller city, we don't have that many options for air travel but Southwest is definitely the most affordable option for us! I also love the flexibility of being able to choose your own seats on a plane because it allows me to sit with my family on long flights.

5 years ago

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Christopher Whiting Los Angeles, CA

Always a great experience but can be a little more expensive than other airlines. I am glad they didn't start charging for all checked baggage like other airlines. It doesn't go everywhere I have to go but I love it whenever I use it.

6 years ago

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AF ,

My experiences on Southwest have been very good. Their prices seem very competitive and I love that you can bring a bag and even change your flight (I know some other airlines are now doing that because of Covid, but I haven't been flying at all since the pandemic). You really feel like you can book a flight with confidence. The only thing I don't like is that you can't pick your seat.... I just don't understand that!

6 years ago

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Wayne Young Little Rock, AR

Southwest knows how to to do air travel right. Their on boarding system is the best, although I think we could do better by just having people called up by their number. Their staff are all great, prices are great and their flights are reliable.

6 years ago

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Michael M Toledo, OH

Southwest seems to go out of its way to make flying easier. Bags flying free is great. In these days of pandemic I found the flying experience stress free. Social distancing was great, no one in the middle seats. Just another great experience.

6 years ago

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Katlyn Hockman Pittsburgh, PA

Southwest is a really great airline to fly with. The flight attendants are al wa ways on top of the passengers' needs and the planes themselves are always on time unless weather is bad. I always feel safe with them and wouldnt fly with any other airline.

6 years ago

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Dr. Fredricka Reisman Punxsutawney, PA

I like to fly only Southwest. I do not like flying but they make it easier for me. They are very friendly. I like the humor is great. I also like the fact that we can check two pieces of luggage. This is huge! The staff and the pilots are usually are kind. I have flown other carriers but I comfort zone is Southwest.

6 years ago

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Beverly Schacher Gulfport, MS

We like to use Southwest Airlines to fly between New Orleans, LA and Phoenix, AZ. When comparing prices, Southwest is usually the lowest. Their website is very easy to use. They do not allow you to pick your seat but do allow early online check in 24 hours before your flight that gets you into an earlier boarding group. They also make it easy to change your reservation easily if your travel plans change. Southwest is an economical alternative for travelers.

6 years ago

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David Apodaca

Great, I do have my neice's daughter as an Airline Steward, and I wish Southwest would offer discounted rates on non stop flights to Colorado Springs from Killeen, Tx. That way I could visit my son and family more often in the winter, since I don't like driving in the snow!

6 years ago

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Mary

We called to get tickets, They were very busy, the agent said they were busy and would transfer,to. Another agent, well the transfer was to a travel company, Southwest were excellent airlines we use often and enjoy very much, It was just the agent company,they,sent us,, the company ended up charging us $5

6 years ago

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Gina Donato

I fly Southwest 25-30 times every year and I love everything about this airline. The employees are happy and pleasant, the boarding process works quickly with no drama and no competition, booking is fast and easy and user friendly, and no change fees is a dream. Plus I love reading the CEO Gary Kelly's monthly letter in the in flight magazine.

6 years ago

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James House North Las Vegas, NV

Great on-time records. Very friendly stewards, flight attendants and flight crews, and the entire SOUTHWEST AIRLINE staff, from the bag handlers to the pilots are always friendly and happy to help make your flight a beautiful experience.

6 years ago

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Brittany Wilkinson Herriman, UT

I love flying with Southwest. I don't get to fly very often but when I do, I love to fly with Southwest. I have always enjoyed my flights on Southwest. They have clean planes, excellent customer service, and our flights were on time. Southwest made traveling a very good experience and a great start and end to a vacation.

6 years ago

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Kimberly K Schimmel

Southwest Airlines treat you well but sometimes they overbooked their plane during the busy seasons so they need to look out for that especially when people do it on the website I've noticed that they need to fix that problem with their programming . that part of it when they the websites overbooked the plane man and picks up part of it.

7 years ago

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John Burnside Colorado Springs, CO

I can remember back in the 80's that Southwest was the "value" airline and you only took because of the cost. Now they have become the airline I prefer. Booking is convenient. Seating is commonsense and 2 free checked bags is awesome. Southwest seems to have their act together on customer service and they usually arrive on time.

7 years ago

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Aaron Paxman Lehi, UT

I found their website very user friendly. I also found their airfare to be one of the most affordable. It doesn't bother me to not know my seat number like other airlines. Their staff onboard are very professional and courteous.

7 years ago

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Jen Paxman Lehi, UT

I have flown with Southwest many times throughout my life but I haven't flown with them recently because I have been disappointed in their customer service. I had 2 separate flights that were several months apart and each one was cancelled or delayed so badly that I missed all connecting flights. They were not willing to work with me on finding a different flight and I ultimately had to find different flights with different airlines and was only offered a partial reimbursement for one flight. Their prices are always competitive but when I fly with my family, I like to know that we have reserved seats together, not having to pick seats based off what boarding group we are in.

7 years ago

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Alvin Jiji Gilbert, AZ

Southwest provides great quality flights to numerous locations within the United States at a great price. They have great customer service both on the ground with the check-in luggage policies and in the air with their hostessing.

7 years ago

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Angie L Hanzel Saratoga Springs, UT

I have always had a very positive experience when I fly with Southwest. Their flights are usually on time and their customer service is amazing. I also LOVE that I'm not charged extra for my bags. Their seats may not be as comfortable as other airlines but for the price they can't be beat!

7 years ago

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Adam

I love the courtesy of the staff and the demeanor of the company. I love that all seating is equal (no first class). The regular seats on the jets seem to me to be the most spacious of any of the airlines. I'm not a fan of the self organized pre-board line-up, however.

8 years ago

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Lesa Burgess Pleasant Grove, UT

Love how inexpensive Southwest Airlines are. Living in Utah, I can get to just about anywhere in the western united states at a good price by flying Southwest. I like how anyone can pay extra to board early & pick your seat ahead of everyone.

8 years ago

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Angela Alexander Baltimore, MD

I've never had a problem with Southwest and I have several domestic and international airlines. The only complaint I have is that if individuals have a pet allergy there's nowhere on the website to mention that when making an reservation so that people who have allergies might end up on a plane with a service animal.

8 years ago

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Peggy Sinden Blue Springs, MO

IN the last two years I flew with Southwest to Vegas. The first time the flight home was delayed by a glitch of computers. Although it was an inconvience it was handled with courtesy and competence so that the layover was handled to the best of all envolved. Even the fact that my luggage did not make it with me, it was delivered to my door when I returened home. The next time there were no glitches and all was well. I would fly Southwest again as it has the best fairs around.

8 years ago

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Hunter Kasprzyk Gilbert, AZ

Southwest Airlines was the first airline I have ever used and it has been one of the best. I was scared to go on a plane for the first time but the workers made the environment as comfortable as possible which helped tremendously.

8 years ago Edited September 14, 2021

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Scott L Atlantic Beach, FL

Booked round trip from Jacksonville Fla. to Midway, Chicago. At that time requested wheelchair assistance. I recently had a second surgery to repair a broken hip and lower back. At Jacksonville, not a single employee could find anyone to help me with my bags to thru TSA and to my gate so we ended up finding a stranger who helped. Then when we landed in Chicago, I was told to wait. We waited, and waited, and waited and nothing happened. I asked an employee about my wheelchair and was told basically, I was bothering them because that's not their job. They would get someone. Waited more.. time goes by and ask another person who tells me that I should have said something when we landed. Then they walk away. I literally had to pay an airport employee cash to help find me a wheelchair, then my 5 foot 100 pound wife had to push my 225 pound, 6' 3" body w/baggage thru the airport. Southwest way to deal with disabled persons, Fend for yourself unless you are lucky. They are sending me vouchers as compensation but that does me no good. I am in severe pain now a day later due to my being forced to use my hip and put weight on it etc. After flying Southwest for years, never again. Back to JetBlue who have always been perfect.

8 years ago

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Dan Rowlett, TX

I have flown on Southwest and other airlines for work on and off over the last two years. Southwest by far has the best customer service and often lands early. The only improvement i would make is to increase the in-flight entertainment selection.

8 years ago

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Patrick Orem, UT

I would say a five because it was an overall great experience. Nothing went wrong. They changed the name on my second ticket to another person without any complications. I took a friend of mine on a trip to my buddy's wedding because my now ex girlfriend bailed on me. It was still fun.

8 years ago

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Tanner Dastrup Pleasant Grove, UT

I have had nothing but positive experiences each time I have flown with Southwest. I feel like they have extremely competitive prices and great service. Whenever we look to go on vacation, Southwest is always the first airline I go to. Great airline for a great price.

8 years ago

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Katherine Galliart Leavenworth, KS

I have always had great service with Southwest. Fast check in/checked luggage lines, TWO FREE CHECKED IN LUGGAGE, free soft drinks and snacks, extremely friendly and helpful staff. I get to pick my seat!!!! I dont have to book with someone at the same time, we can book separately and still get to sit together.

8 years ago