SunPower: Read 2,843 User Reviews From Real Homeowners

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Cyndi Ahlgrim Sun City, CA

WE have had a great experience with SunPower!!! Pell is who they used for installation ...they did a fair job...broke more roof tiles then we would have liked but they reimbursed us for the damage. Customer service has been excellent anytime we have called our problem has been resolved pretty quick. Our monthly bill is what we were told no increases for anything else, and Edison only gets a couple bucks a month with our end of year bill under 300.00. all in all great experience..

9 years ago

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Tom Creswell Bakersfield, CA

Service is excellent. They kept me informed as we covered each step on installation and permitting. Regarding financing, I got a 10-yr loan that was almost the same monthly payment as my former electric bill. Service since installation is great (2 yrs in service). They are watching the performance. The communications module had some problems, but they were on top of reporting it and fixing it. No complaints.

9 years ago

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Mark Cacioppo

Great panels and great company! I spoke with many and after listing to all the other companies shoot at each other in criticizing all the competitors, many of which actually handled Sunpower panels themselves, I went with the panel and the dealer who made the presentation that remained the most professional and provided me with the best communications! I love my system! I used a well reviewed company called Solar Concepts! A PHENOMINAL TEAM!

9 years ago

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John Slayton Duarte, CA

Reading down the recent reviews, I have to conclude that it's all about your local installer. Sunpower is a vertically integrated operation--you can't buy the parts and do it yourself. You have to contract with a Sunpower approved installer. In my case the installers were reasonably good. However, today both of them have gone on to other things. That suggests a problem within the corporation. My (nominally 2KW) system was turned on 6 years ago (June 16, 2011). Over that period of time it has produced about 200 KWH more than I have used. The remote monitor readout quit years ago, but it was totally superfluous anyway, so I have never bothered to get it fixed. After months of use here in Azusa, CA, I decided to spring for a Sunpower installation for my mother in Sierra Vista, AZ. Our experience there is similar to here; the panels and inverter seem to be rock solid and output seems to be as represented.

9 years ago

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Sharon

SunPower explained exactly how many panels I needed , where the panels were going to be placed and I received a 25 year warranty on panels and labor. All of my questions about how solar system worked were answered promptly. I especially like being able to access system and monitor usage online so I k now that system is working. I am not suppose to have to pay more than $37.00 a month for electricity. Bills have averaged $151.00 per mo. So far so good!

9 years ago

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Patrick Ryan

My solar system was installed 5 years ago in Bakersfield by "Sun Solar" utilizing Genuine SUNPOWER PANELS. It gets real hot here in Bakersfield. My typical former $ 500 to $800 per month Electric bills now average about $ 10. I keep my big house cool in the summer and save a fortune. I was a bit nervous before I tool the leap of faith and agreed to SOLAR> I am very Happy !

9 years ago

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Pat Haidet Pomona, CA

We had SunPower for approx. 4 1/2 years. The installation as done on time. The job was very professional and the installer was very friendly. At first we figured the pay out would be 10 years, now it looks like it will be closer to 8 years. ( we paid cash for our system). Have had a couple of minor issues with communications with the internet but was solved in a timely manner with NO cost to me. I would highly recommend SunPower to anyone.

9 years ago

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paula farha Palm Desert, CA

Purchased Sun Power Panels 3 years ago and besides a few hic-ups with the installation, I am very satisfied. Renova Solar put them in and has followed through with cleaning the panels. Also very satisfied with the amount of savings in energy. We just have to keep the utilities out of our backyard. Would highly recommend. Palm Desert, California

10 years ago

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Bill Youngson Bronx, NY

I have a Sunpower solar system in place for roughly 1 yr. its a 12.81 KWP 42 panel system . We purchased it using grants and such through NYS. Our Company EmPower of Island Park NY did an outstanding job.. Fair pricing no gimmicks. Excellent engineering both UL & and power company were impressed.. 1 yr trouble free. peace of mind.. we generate power from sun up to sun down and we have and east west facing roof.. Highly recommended..

10 years ago

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David Blakey San Diego, CA

My house had 10 SP panels on it when I purchased it and I added another 20. The dealer was Baker Solar electric and I could not speak more highly of them. I was kept apprised of the process constantly and the installation was wonderful - no on roof pipes compared with a neighbor who used a different company and whose system looks awful. Highly recommended.

10 years ago

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Dave Moore Redondo Beach, CA

After researching several companies we decided to go with RESTART Solar for our 4KW PV system. We chose them for two main reasons: they use the best materials and components and they were very knowledgable and professional. First off they installed panels made by SunPower. The panels themselves are bit more expensive than other brands but they are American made and more efficient. The SunPower system delivers with 12 panels compared to overseas made panels needed up to 18 panels to deliver the same amount of power. That means you buy fewer panels and use your limited roof real estate more efficiently. Because you're buying fewer panels the total system cost is a little more but you get a much better product! installation looks great and everything was done properly with attention paid to how well it looked and how well it worked. Jon and Kyle guided us through the process and did everything from getting the permits to getting the inspection done after the installation. Our panels have now been producing sun energy for 6 months and we're very pleased with a “zero” SCE bill now! I can't say enough about our positive experience with installing SunPower panels from RESTART Solar!!!

10 years ago

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Terry and Jordan Neri Chico, CA

The professionals at AES Sun Power in Chico, Ca were terrific from the initial sales call to the completed project! We had to put up a dedicated structure for the panels, and AES handled everything from the design through the construction. Each day, workers left the property in immaculate condition. Everyone was knowledgeable, patient with our questions, and very professional in every aspect of the work! They exceeded our expectations and we are very happy with the result.

11 years ago

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Tina Sacramento, CA

The whole staff was very knowledgeable about the different systems out there without ever "bad talking" the competition. The installation was done in a timely manner and on time. The crew was awesome and made sure they left our property the same if not better than before the install. The customer service is great. Had a problem with the monitoring and a service tech was out within an hour and solved the problem. I would definitely recommend Sun Power to everyone! They are the best hands down.

11 years ago

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Verified Customer

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John Coarsegold, CA

They delivered on everything they told us that they were gonna do. We've been very happy, we've generated a good amount of energy every day.

4 years ago

Reply from SunPower

We are delighted to read we met your expectations, John. Let us know if you have any questions down the road. Thank you for helping us change the way our world is powered!

Apr. 20th, 2022

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Verified Customer

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Michael Tehachapi, CA

They have a micro inverter on each panel which is better than having single inverter for the entire system. They respond immediately when I call.

4 years ago

Reply from SunPower

Your feedback and review is greatly appreciated, Michael. Thank you for sharing and for helping us change the way our world is powered!

Apr. 20th, 2022

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Verified Customer

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Michael Grass Valley, CA

Installation went well. I don't have any electric bill anymore, I pay like $2 a month on my electric bill so that's a beautiful thing. Tthey were pretty trustworthy.

4 years ago

Reply from SunPower

Glad to see you're enjoying your solar savings, Michael. Thank you for helping us change the way our world is powered!

Apr. 20th, 2022

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Verified Customer

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Hugh T Caley

Sunpower has the best gear and they did all the work that it was possible for them to do, and financed it at a great rate!

4 years ago

Reply from SunPower

Hugh, we are ecstatic to read your satisfaction with SunPower. Thank you for helping us change the way our world is powered!

Apr. 7th, 2022

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Verified Customer

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Raymond Amorose

No problems system does what was advertised. Electric bills very small and the lease payment is reasonable. Company easy to work with.

4 years ago

Reply from SunPower

Hi, it is wonderful to hear your success story! Here at SunPower, we stand behind our product and customer service. We are always here to listen and assist and just a call, message, or email away. Thank you for helping us change the way our world is powered!

Apr. 7th, 2022

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Verified Customer

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Dean LaBella

I like the helpful attitude. But feel I should have been given a better deal since the service provider at the time over charged me and I feel sunpower used the overcharged Bill's to figure out my current payment amount.

4 years ago

Reply from SunPower

We appreciate the feedback, Dean. If you send us a private message with your account and contact information would we be happy to assign you an Executive Support Specialist to further review your account. We look forward to speaking with you and thank you for helping us change the way our world is powered!

Apr. 7th, 2022

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Verified Customer

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Randy Gorham Freeport, IL

It's nice knowing that we are producing natural power. We know what are monthly bills will be and are saving money as well.

4 years ago

Reply from SunPower

What a wonderful review! We are so happy to hear of your savings and satisfaction with our products. Thanks for helping us change how our world is powered!

Mar. 30th, 2022

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Verified Customer

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Joseph Verdad North Hollywood, CA

Based on their service, installation crew, sales department, customer service department, they all have been very professional and supportive.

4 years ago

Reply from SunPower

Joseph, we sincerely appreciate the kind review and we are thrilled to see your expectations were met every step of the way. Thank you for helping us change the way our world is powered.

Mar. 30th, 2022

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Verified Customer

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Andy Rochino Carson, CA

Sunpower personnel were so professional in guiding me throughout the whole process including my application for financing.

4 years ago

Reply from SunPower

Glad to hear the team was able to help guide you through the application process, Andy. Thank you for helping us change the way our world is powered.

Mar. 30th, 2022

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Verified Customer

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Andrew Nichols Lopez, WA

occasional app / data outages and no public API so I can query my daily data and determine things like if I'm on grid power or there is a grid outage.

4 years ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Thanks for helping us change how our world is powered!

Mar. 22nd, 2022

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Verified Customer

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Cottie Benson Ormond Beach, FL

Clean energy. The date for installation was keeped .the employee where polite the also cleaned up when the installation was completed.

4 years ago

Reply from SunPower

Hi, we are so happy to see how satisfied you are with your clean energy and how smooth your installation went. Please reach out in the future with any further questions that may arise or any additional feedback. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Welcome aboard!

Mar. 22nd, 2022

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Verified Customer

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Wendy Karsevar Fresno, CA

They were great to work with. Every person I worked with from my sales consultant to project manager, and installers were wonderful!

4 years ago

Reply from SunPower

Hi, we are so appreciative of your fantastic feedback and to read your SunPower success story! It's a delight to know that the team provided a wonderful experience. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Mar. 22nd, 2022

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Verified Customer

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Robin & Nick Babylon, NY

Very customer friendly.Take the time to answer questions . The local company Empower is very efficient & helped us with building permits

4 years ago

Reply from SunPower

Glad to read about your friendly and amicable experiences, Robin and Nick. Thank you for helping us change the way our world is powered!

Mar. 22nd, 2022

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Verified Customer

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Stephen Spencer Yorba Linda, CA

Works great but don't have much to compare with like the fact that I can see everything on the app . Still have not received tax rebate info on Tesla battery.

4 years ago

Reply from SunPower

Hi Stephen, we are glad you are enjoying your SunPower system. We would be happy to assist you with any questions regarding your app or system if you would kindly email us your account and contact information. Unfortunately, we are not affiliated with Tesla and would not be able to directly assist you with your battery rebate inquiry. We look forward to hearing from you and thank you for helping us change the way our world is powered!

Mar. 16th, 2022

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Verified Customer

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Daniel Zaragoza Chula Vista, CA

The entire process from sales to installation was quick and easy. The install was done on MY timeline and at my convenience.

4 years ago

Reply from SunPower

Hi Daniel, glad to read your review and see you had a great installation experience. Thank you for helping us change the way our world is powered!

Mar. 10th, 2022

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Verified Customer

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steve Port Washington, NY

great products - electric bills this year running about $15/ month all electric house central hvac and outdoor hot tub , but gas heat

4 years ago

Reply from SunPower

Steve, we are delighted to see you are enjoying the benefits of your SunPower system. Thank you for helping us change the way our world is powered!

Mar. 10th, 2022

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Verified Customer

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Vivian Lord Ormond Beach, FL

I'm not expert, but I think the panels are quality. The people who came to install and electrician were efficient and courteouss

4 years ago

Reply from SunPower

We stand by our panels and are glad you appreciate their quality, Vivian. Thank you for sharing your amicable experience.

Mar. 3rd, 2022

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Verified Customer

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Anthony Edmonds Sacramento, CA

Both SunPower and the partner installer were great to work with, providing quality products at prices that are affordable.

4 years ago

Reply from SunPower

Glad to read, Anthony, we appreciate the feedback. Thank you for helping us change the way our world is powered!

Mar. 3rd, 2022

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Verified Customer

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kathy miller Chatham, IL

SunPower legacy solar are very friendly, efficient, and professional. They answer all questions and fix any issues promptly

4 years ago

Reply from SunPower

Hi Kathy, glad to hear how wonderful your experiences have been, we really appreciate the feedback. Thank you for helping us change the way our world is powered!

Mar. 3rd, 2022

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Verified Customer

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Tina Ridgefield, CT

I was impressed with the products as well as the responsiveness of the people. They are very efficient and professional.

4 years ago

Reply from SunPower

We are glad to see that you are satisfied so far with our product and service, Tina. We strive to provide the best for customers always. Feel free to reach out if you have any concerns or questions we can help with.

Feb. 21st, 2022

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Verified Customer

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Christopher Pflugerville, TX

It's definitely an investment. It works as intended. They are very responsive. They worked with my schedule to get it put up.

4 years ago

Reply from SunPower

Hi Christopher, thanks for choosing SunPower as your solar energy provider. We are thrilled to see that system is performing as expected. Please contact us if there is an inquiry we can assist with in the future.

Feb. 21st, 2022

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Verified Customer

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Wesley Sonora, CA

It seems to be a fairly robust system. It does the job for my home. Support is always contacting me when I get an error message.

4 years ago

Reply from SunPower

Thanks for leaving a glowing review, Wesley. We do offer the best system in the market for optimal results. If there are any concerns we can address, please feel free to contact us. Our team is always ready to assist.

Feb. 21st, 2022

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Verified Customer

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Polizzi Plainfield, IL

Equipment is working. Everything went well. My experience with the service has been alright. Installation went well. I would recommend them.

4 years ago

Reply from SunPower

Hi Polizzi, we appreciate the very kind words. We are excited to have you part of the family. It is great to hear that the installation process went smoothly. If there is anything we can assist with in the future, please contact us.

Feb. 21st, 2022

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Verified Customer

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George Apple Valley, CA

The equipment is just a higher quality than some of the other stuff. The installation process was great. They're easy to get a hold of

4 years ago

Reply from SunPower

George, we are happy to see you have had great experiences with our teams, and having your questions answered. We appreciate the feedback and it is a delight to see you're enjoying your system. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Verified Customer

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Jack Austin, TX

It was very quick very efficient. We went very smoothly. Every time I've had a concerned it's been answered promptly and correctly.

4 years ago

Reply from SunPower

Jack, we are enthralled to see how well your installation went. It is a delight to read all of your questions were quickly and efficiently answered. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Verified Customer

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Paula San Diego, CA

They were awesome. Everything went very smoothly they were great. They seem to have the best equipment and they produce the most energy.

4 years ago

Reply from SunPower

Wonderful to hear, Paula. We are so delighted to see how satisfied you are with your SunPower system and panels! Your feedback is always appreciated and thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Verified Customer

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Richard

All the employees are excellent people they take care of their customers and that's about it. it's excellent service and it works well.

4 years ago

Reply from SunPower

Thanks for the kind words, Richard. We are thrilled to see that you were taken great care of by our team without any hiccups. Feel free to reach out if there is a need we can address in the future.

Feb. 15th, 2022

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Verified Customer

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Ray Murrieta, CA

It's doing what I wanted it to do, reduce or eliminate my electric bill. They came in, put it up, and they were out when they said they would be done

4 years ago

Reply from SunPower

Hi Ray, great to see you make the decision to go solar. It's always a great pleasure to serve customers like you. Please keep us updated on your experience and if there is anything we can help with. Our team is always ready to help.

Feb. 15th, 2022

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Verified Customer

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Kelly R Shafsky Santa Cruz, CA

Really appreciated that they compensated us after the design of the solar project was altered and the expected energy output was diminished with the new solar set up.

4 years ago

Reply from SunPower

Hi Kelly, we appreciate you giving us your feedback. We are thrilled to see that you compensated for the issues that occurred. I apologize for the trouble we hope that you get the optimal amount of energy. Feel free to reach out if there is an inquiry we can take care of for you.

Feb. 9th, 2022

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Verified Customer

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Johnny G Gusman Concord, CA

I had continous contact with the company during installation, they addressed all of my concerns and installed a clean system.

4 years ago

Reply from SunPower

Thanks for taking the time out to post a review for us. We are delighted to see that you received great customer service and all your questions were answered. Feel free to contact us if you have more questions in the future.

Feb. 9th, 2022

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Verified Customer

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William Alcocer Wheatfield, IN

I'm still waiting for it to start to benefit us. The batteries discharge to fast and that's because we have to batteries packs. The light bill is still about what we were paying before installing them.

4 years ago

Reply from SunPower

William, I have created a case on your behalf and assigned it to our Executive Support Specialist team for further review. A case specialist will be assigned to your case, and once it is reviewed, they will reach out directly to assist you. I apologize for any inconvenience but ask for your patience while they remedy this situation.

Feb. 9th, 2022

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Verified Customer

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Anne Lynbrook, NY

People working there are ver accommodating when you have a question and easy to work with. Also good price and installation was also great

4 years ago

Reply from SunPower

Anne, we are glad to read you were accommodated and had your expectations met. Please, reach out any time you have a question, we would be happy to assist. Thank you for helping us change the way our world is powered!

Feb. 1st, 2022

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Verified Customer

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Jeffrey Oregon, IL

Everything went very well. It was all synchronized through them works exactly as they said it would. The electrical work that they did was fantastic.

4 years ago

Reply from SunPower

Hi Jeffery, thanks for taking the time to leave a review. It is exciting to hear that the system is meeting your expectations so far. Please keep us updated on your experience. If there are any issues, feel free to contact us.

Jan. 24th, 2022

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Verified Customer

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Anonymous Chino, CA

It took longer to activate than I thought but I think that was on the city. I haven't had any issues dealing with Sun Power.

4 years ago

Reply from SunPower

We are excited to have you part of the SunPower family. Congrats on going solar, and thank you for helping us create a more sustainable future. We hope you enjoy the new solar system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Jan. 20th, 2022

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Verified Customer

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Glen Banks Placitas, NM

Service has been great and they were prompt with their installation but I ended up digging all the trenches and footings for my service because their contractor couldn't.

4 years ago

Reply from SunPower

Glen, we appreciate the kind words and pertinent feedback. If there is any way we can help make things easier for you in the future and answer any questions or concerns please send us a private message. We are always happy to help. Congratulations on going solar and thank you for helping us change the way our world is powered!

Jan. 18th, 2022

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Verified Customer

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Richard Ames Old Lyme, CT

My experience with SunPower is and has been more than satisfying. They are professional, respectful, effecient and competant

4 years ago

Reply from SunPower

Richard, we are thrilled to read about your experience and see that we have managed to exceed your expectations. That being said, we are always here to help in any way that we can and hope you reach out any time you have a question or concern down the road. We sincerely appreciate the feedback, review and thank you for helping us change the way our world is powered!

Jan. 18th, 2022

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Verified Customer

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Leo Craft Shingle Springs, CA

Got my SunPower system installed during the 2020 covid-19 pandemic. All the install techs were masked and performed their jobs with care and curtesy.

4 years ago

Reply from SunPower

We appreciate you taking the time out to provide us with great feedback. It brings us great joy to see that our technicians followed our COVID protocols and made you feel comfortable during the install. If there are any issues or questions you may have, please contact us. Our team is always ready to assist.

Jan. 12th, 2022

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