Name: MobileHelp
Rating: 4.6

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Verified Customer

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Shirley Steward Cumberland, MD

Their technical support in regards to follow up of notifying family and low battery has been great. Knowing I have that and can get the help that I need has provided me with great comfort.

4 years ago

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Verified Customer

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Roger Ritchie Cross, SC

Made everything simple!! One phone call everything was handled received monitor earlier than expected. Staff is very helpful and kind. Best part of the whole situation due to the dependability and efficiency.

4 years ago

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Verified Customer

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Lucille Todd Oxford, NE

when I fell 3 weeks ago Sunday the fall alert went off and notified medical team and they were at my house and was able to get me up and advised family that I should be checked out at hospital.

4 years ago

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Verified Customer

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Kathy Tompkins Gastonia, NC

The device was bought for my mother in law. I haven't been in contact with Technical Support yet but Customer Service has been helpful so far. She is having some difficulty keeping her fall pendant and on the go device charged.

4 years ago

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Verified Customer

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Annie Bess Anderson Boerne, TX

Incomplete info at initial signing. Also was told I would be contacted if my daughter signaled for EMS which happened on Jan 25. However I received no such notification when she was transported by EMS to hospital following a stroke.

4 years ago

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Verified Customer

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Michael TORGUSON Medford, OR

The response time has some room for improvement. When my wife fell, it took over 2 minutes to connect to an operator. Overall they are totally on it, and I do not have a problem with recommending them to family and friends.

4 years ago

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Verified Customer

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Frank V. Moore Onley, VA

While I fortunately haven't had an event requiring emergency response, the response when I conduct system tests assures me that, if I should, the response will be close to instantaneous!

4 years ago

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Verified Customer

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Helen Ye San Francisco, CA

Customer service has been excellent. Product/ service works although there is no consistent testing of equipment that is done automatically to ensure all devices are working as needed.

4 years ago

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Verified Customer

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Gale Grau Twinsburg, OH

My mother accidently pressed her necklace at 2:30am. I was out of town and my husband got the text and ignored it since he was still asleep. They called and he went to check on her. It was a good drill for us all.

4 years ago

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Verified Customer

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Margo H Rudd Richmond, VA

I do not feel secure wearing the wristband or fall detector. The wristband gives no signal it's working. I am afraid I will accidentally hit the help button. The fall detector is the way according to signal activated and does not tell you if needs charging. I wish the lanyard was shorter. It accidently fell under my arm and sent an alert. a night I will accidently activate the help button. The fall detectorfraid that

4 years ago

Reply from MobileHelp

Hi Margo, We received your review and we are sorry to hear that you are not yet getting the peace of mind you were looking for with our system. Is seems like you still have not had a chance to speak with our Technical Support team about the equipment. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Verified Customer

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Carole McCartney Reading, PA

It makes me feel safe. No experience actully to report, but I do know its working because my dogs have bumped it a few times and it registered a fall and notified me. It is easy to check, recharge, etc.

4 years ago

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Verified Customer

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Ronald Schneider Lecompte, LA

I love the DUO system for reassurance at home and on the go away from home. I have tested all the devices and they work great. Customer Service and Tech Help have been VERY helpful!

4 years ago

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Verified Customer

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Donna GautierDonna Milledgeville, GA

I have only had it a couple of months and have not had to use it. However, while setting up I accidentally did activate and had an immediate response. The parts are easy to wear, not aggravating as I feared.

4 years ago

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Verified Customer

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Dolores Davis Sardis, OH

Because the ones I have talked to . There very caring and help you out so you learn how to use the bracelet or necklace and the fall button . I take my mobile fall with me if I'm outside or at town .

4 years ago

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Verified Customer

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Roland Montrose, CO

Set up and customer service have been great so far. I cannot speak to the functionality of the system as we just set it up in the last 24 hours. But so far, we are happy with our MobileHelp experience.

4 years ago

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Verified Customer

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Charlotte ROSE LAFEVE Fife Lake, MI

#5 I haven't had to to us it but I accidently hit the button and I was answered immediately. I feel if, and when I need to use it I will get the attention I need promptly. use it

4 years ago

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Verified Customer

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Sharon Selph Conway, AR

They would get a 5 except for the fact that my mother's pendant with fall detection sends out false alarms when she happens to turn over in bed in a particular way. We don't know how to correct the problem. We've had at least 7 or 8 false alarms in the month since we've had the service. Their response time is quick and sure...just frustrating.

4 years ago

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Verified Customer

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Kenneth Potts Rantoul, IL

Very impressed with the level of service while putting our system to work. We haven't had an emergency but we feel confident (from our testing of devices) that help will be at hand quickly if needed.

4 years ago

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Verified Customer

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Madeline Smith Wheaton, IL

Very alert. I was wearing the wrist alert and it is too large for me, keeps sliding around and setting off false alerts, they immediately were on the base asking me if I was OK. I do better withthe pendent.

4 years ago

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Verified Customer

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Karen Koogler Springdale, AR

Thankfully we haven't had to use it yet but it does give us peace of mind knowing it is there if we need it. And the best thing was it was so easy to get and set up. Thank you MobileHelp.

4 years ago

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Verified Customer

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Harriet Jacobs Wilmington, DE

My first experience was a mistake pushing the button. The response called immediately to make sure I was ok. However it was comforting to know how quickly the call was answered.

4 years ago

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Verified Customer

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FERN ELAINE SCOTT Wardsboro, VT

iT WAS SIMPLE TO HOOK UP AND GET CONNECTED. wHEN YOU ARE 80 YEARS OLD YOU NEED THINGS TO BE SIMPLE. AI T IS ALSO VERY AFFORDABLE WHICH IS IMPORTANT WHEN YOU ARE ON A FIXED INCOME.

4 years ago

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Verified Customer

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Noreen Gallinari Okatie, SC

it is too new for me to have a complete value for it. I have a wrist one and had one false alarm by knocking it acidentally. But my concern was with the test button.It doesn't always work so I have to call CS to put the test through.

4 years ago

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Verified Customer

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Dorothy Burke Tolland, CT

Equipment is compact and light, easy to use. Pendant is not bulky as one I had previously from a different company. The staff is very knowledgeable and easy to communicate with.

4 years ago

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Verified Customer

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Kimberly Marshall Hillsborough, NJ

We had a mishap with the system and we are looking for an alternative and we want to stop using it. We could not find our loved one and we were using the GPS tracker We eventually called the police, who also looked at the tracker. It said she was in one place and kept flippng all over the place. We thought she had dropped it. Then we found her at home, and the mobile help device was there too.

5 years ago

Reply from MobileHelp

Hi Kimberly, We received your review and sorry to hear about this incident. We hope that your loved one was found safe. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment with you and provide any replacements needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 14th, 2021

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Verified Customer

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Howard Bennett Indianapolis, IN

The only experience I've had were two times where I must have inadvertently hit the button, because I started getting someone asking if I was alright. They were very nice about it

5 years ago

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Verified Customer

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Hazel Kiekintveld Holland, MI

So far, so good I have only had my Mobile Help for less than one month. I have bumped it a couple times which caused it to send an alarm but the people have been very understanding. Reception has been very good.ding

5 years ago

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Verified Customer

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Ella Friesen

I like that the pendant is so light weight I hardly know I'm wearing it. It is comfortable to wear at night. The mobile device is also very light weight & easy to carry in a pocket

5 years ago

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Verified Customer

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Tammie Hudgins Kosciusko, MS

I rate MobileHelp Company an overall five because of their quick response time to an alert of emergency. Also, the customer service department is not only friendly, but helpful in solving issues.

5 years ago

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Verified Customer

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Marian Brown Fayetteville, NC

My wrist button was hit by mistake. When I didnot call to explain what had happened thr called my. Daughter and told her they were sending out EMS if they didnot hear from me. They were on the case.

5 years ago

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Verified Customer

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Kristy Jackson Mount Pleasant, TX

I spoke with a customer service rep about the voice only coming out of one speaker and he reset both machines quickly. He double checked all the information and made sure all was correct before we hung up.

5 years ago

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Verified Customer

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Marsha Gunderson Bellevue, NE

When I called, the salesman was extremely knowledgable, helpful, & friendly. When I've called Customer Service, they answer my questions and are caring and helpful and friendly.

5 years ago

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Verified Customer

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Rita Calixto-Jarvis Tularosa, NM

My husband was with the program for about a week and a half, and they called me when he fell one morning. It's important because I work an hour away from home, and he's there all by himself.

5 years ago

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Verified Customer

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Clarence e. Martin jr. Hannibal, MO

Simply because I believe them to be a caring company, and they will go out of their way to work with you. I'm living proof of that. So I think they are a really great team to be on! I highly recommend them to any one in search of their independence. In closing, I want you to have a nice day.

5 years ago

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Verified Customer

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Jo ann Roberts Attalla, AL

This is for my aunt. She had fallen unable to get upon respond to rep.I was contacted immediately and able to let them know her condition. I appreciate the quick response and was able to get her up. Thank you so much.

5 years ago

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Verified Customer

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Richard Furlong Lockport, IL

They were so helpful on the phone, getting the information,. upon making a decision there was no problem they were very informative and when I set it up there was no problem. It was as easy as they said

5 years ago

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Verified Customer

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Sandy Evslenko Deltaville, VA

The service has been great. One concern is that my mother lost electricity for about 8-10 hours and the battery was low. The device would make a statement in the middle of the night that the battery was low. We need a battery that can last longer than 8-10 hours if there is a storm.

5 years ago

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Verified Customer

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Joyce Ellis Plano, TX

I have not needed assistance at all so it's hard to assess quality of performance. I did accidentally bump my "fall necklace" and was immediately contacted but could not communicate back. My friend, who has the number on her phone, called to let your company know it was a false alarm? What if I had been by myself somewhere away from home and couldn't contact you to let you know it was a false alarm?

5 years ago

Reply from MobileHelp

Hi Joyce, We received your review and we're happy to know that you have been staying safe, with no emergency alarms needed. If the system you have with us offers coverage both in and away from home, then you should have a mobile unit with GPS and two-way speaker for communication away from home. We would like to speak with you to verify your account and further assist with your inquiry. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 16th, 2021

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Verified Customer

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Vânia Estanek Saugus, MA

For the nice care provided to my mom. When we thought that she were wandering and missed they guide my daughter as primarily they started to see her whereabouts.. It really shows how they take it seriously.

5 years ago

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Verified Customer

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Nancy Ghoston Buffalo, NY

My husband tripped and fell and split his head, and his fall button activated and EMS artived in 3 minutes. I was home but relieved to know that it worked without my intervention.

5 years ago

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Verified Customer

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Susan Sholle-Martin Lorain, OH

I requested to downgrade the service before the 30 day trial was up. I returned the base unit. I was told by the representative that my mom would get a $54 refund. Now I’m being told it is only a $24 refund. When I am given double messages I lose my trust in the company to provide my mom with this important life saving service. It has been very challenging to discuss this with customer service. I feel that my word and opinion as a customer are not valued. I don’t know if my mom will want to renew the service because of this.

5 years ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. We would like to contact you to further assist with your account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Aug. 11th, 2021

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Verified Customer

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Erika Ferrari-Chumbley Naples, FL

They were very pleasant and helpful. The equipment works well. They called me when the alarm was accidentally triggered and they explained how to prevent it. I take the bracelet with me when I go for my walks. triggered.

5 years ago

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Verified Customer

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Jean Loren Dunnellon, FL

the customer service rep was extremely helpful in setting up my equipment when it arrived. I carry the GPS with me when I go walking or riding in my golf cart. I feel very secure knowing that help is at my fingertips.

5 years ago

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Verified Customer

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Rita Burns Topeka, KS

cI'm a new user. Very helpful customer service. Surprised when al-k arm sounded when I fell some distance from my house. Padlock is not that useful. How about a clever key-hiding device (with instructions).

5 years ago

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Verified Customer

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Jean Hill Berlin Heights, OH

Because every time I've had any questions they were answered. In the short time I've had this unit I had a problem with the GPS and the cradle and it was taken care of in no time. had this u i

5 years ago

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Verified Customer

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Dawn Gloeckner Wilsonville, OR

My mother in-law pushed her button by accident and you called me since she didn't answer. Glad she was ok. It also gives her security knowing someone is there so quick. Thank you

5 years ago

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Verified Customer

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Charles LaGesse Superior, WI

Customer service is exceptional. I quickly spoke to a professional who understood my questions and promptly provided answers. This is unexpected in a world of phone trees and scripted conversations.

5 years ago

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Verified Customer

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Maxine Stewart Rising Sun, MD

It was advertised well. I find it tooo easy to activate while wearing which I have set it off twice unintended. When it is around my neck moving my arms putting on sweater or bending over it can too quickly be touched.

5 years ago

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Verified Customer

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Bunny DeLucia Freehold, NJ

I had another company that I did not care for. When I called Mobile help the gentleman that set everything up was terrific and we have not had any problems since. I feel very confident leaving my mom home alone.

5 years ago

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Verified Customer

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Rochelle Browne Encino, CA

I am relatively new to the system and so don't feel able to answer most questions. I rated customer service as excellent because to the considerable time spent by customer representatives answering questions and helping me set up

5 years ago