Name: MobileHelp
Rating: 4.6

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Verified Customer

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Nancy Roberts

My alert never work. I test and no o e co.es bacl.

5 years ago

Reply from MobileHelp

Hi Nancy, we received your review and we're sorry to hear that your equipment has not been working. We would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you. What is the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 27th, 2020

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U Chin

Not useful when the concerned has elevated dementia

5 years ago

Reply from MobileHelp

Hello, We received your review and would like to contact you to make sure you have the best system for your needs. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. At MobileHelp we pride ourselves in providing a great experience to our customers. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Randall Mellotte

Very uncomfortable service all the way around

6 years ago

Reply from MobileHelp

Hi Randall,

We are saddened to hear that the service is uncomfortable for you! We would love to speak to you to find out what you would suggest would make the service a better experience. Please give us a call at 877-827-6207. Thank you for taking the time to provide your feedback.

Mar. 17th, 2020

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Dennis Beichler

Wristband needs a speaker along with around the neck sensor

6 years ago

Reply from MobileHelp

Hi Dennis,

Thank you for your feedback. For the Classic system, the 2-way speaker is in the base station. If the subscriber pushes the help button on the wrist button or the neck pendant, the monitoring center will first come over the base station, no response, they will call the subscriber, still no contact, help will be sent. It is not necessary to have a conversation with the monitoring center to get help. Typically if the subscriber cannot get to the base station or the phone after they have pressed the button, they probably need help. We would be happy to discuss your system with you in more detail, please give us a call at 877-827-6207. We look forward to speaking to you soon!

Feb. 27th, 2020

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Anonymous

Because it goes off for no reason at all

6 years ago

Reply from MobileHelp

We would love to resolve any issues you are experiencing. Please give Technical Support at call at 877-827-6207, Option 1, M-F 8am-8pm EST & Sat/Sun 9am-6pm EST.

We look forward to speaking to you soon!

Feb. 17th, 2020

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R

Difficult to speak to a human person after nornal hours.

6 years ago

Reply from MobileHelp

Hello,

Our monitoring center is available and you will speak to a person 24/7/365 anytime you press the button for help. If you are calling Customer Care for assistance with billing, updating account information, they are available M-F 8am-8pm EST & Sat 9am-6pm EST by dialing 877-827-6207.

Feb. 17th, 2020

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Ann V. Miller

Two devices to carry, and lousy response time.

7 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Aug. 30th, 2019

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Robert Whissiel

I cannot understand the voice on the device.

7 years ago

Reply from MobileHelp

Hi Robert,

We are sorry to hear about your experience. We reviewed your account and would be happy to discuss this with you further. Please contact us at your convenience at 877-827-6207.

Thank you for being a valued part of the MobileHelp family!

Aug. 30th, 2019

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Marilyn J. Bleam

you have been very responsive when I needed advice

7 years ago

Reply from MobileHelp

Hi Marilyn, Thank you for your kind review. Is there anything we can do to earn a higher rating? Best Regards, MobileHelp

May. 21st, 2019

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ruth

too many items . i never used the system

7 years ago

Reply from MobileHelp

Ruth,

We would be happy to assist you in finding a system that better suits your needs. Please contact Customer Care at 877-827-6207, Option 4 at your earliest convenience.

Best Regards,

MobileHelp

Mar. 13th, 2019

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5

I like the way it lights up and tells you the day and time.

7 years ago

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Did not work in my house Yelm, WA

Returned the unit did not work in my house.

8 years ago

Reply from MobileHelp

Hi,

We received your review and apologize for any inconvenience that you have experienced. Our services work on AT&T's cellular network. Their network covers most of the United States, but occasionally there can be small areas of limited cellular connectivity. Thank you for your feedback.

Kind Regards,
MobileHelp

Jul. 18th, 2018

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Linda Tulare, CA

The product doesn't do what they claimed it would.

8 years ago

Reply from MobileHelp

Dear Linda,
We are sorry to hear that you were not satisfied with your experience with us. At MobileHelp we pride ourselves in providing a great experience to our customers. We would like to speak with you to ensure that any questions you may have regarding our equipment and services are answered to your satisfaction. Please reply to this message with the best number for us to reach you on. You can also reach our Technical Support directly, by dialing 877-827-6207, Option 1. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jun. 26th, 2018

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Sassytexan

They did not explain the wquipment accurately

8 years ago

Reply from MobileHelp

Hi, We are so sorry to hear that you may have received some inaccurate information about our equipment. At MobileHelp we take pride in providing a great customer experience and would like to have the opportunity to speak with you to ensure that everything is explained, and all your questions are answered to your satisfaction. Please reply to this message with the best number for us to reach you on, or call our Technical Support team by dialing 877-827-6207, Option 1 and we will be happy to help. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jun. 26th, 2018

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Martin J.

Long wait time to get operator on device.

8 years ago

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Mary Jo

It requires the use of TWO items to be useful

8 years ago

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Disappointed Lakewood, WA

Ambulance never showed. Had to transport by car.

9 years ago

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Karen Powder Springs, GA

Did not work except in the house!

9 years ago

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Dolores Glendale, AZ

The product is cheap and trashy . It kept falling to pieces

9 years ago

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Carol Burlington, NC

Failure to meet delivery time agreed upon.

9 years ago

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Donald Superior, WI

poor battery life

9 years ago

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mare conn Mt. Pleasant, SC

The alert service is great, the billing not so good.

5 years ago

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Mary Herring New Iberia, LA

Friendly and helpful discussion with agent.

6 years ago

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J Sparks Ithaca, NY

Helpful, friendly , answered all questions.

6 years ago

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Susan

I'm satisfied with the services provided thus far.

6 years ago

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Dr. O. James Remiongton

They gave a quick response to a question I had

6 years ago

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Sandie Mook

Great service & good equipment ,reliable,fast response!

6 years ago

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Abraham

Peace of mind. My mom lives alone and very independent.

6 years ago

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Patricia Spencer

I sent the system back because of the excessive cost for the equipment

6 years ago

Reply from MobileHelp

Thank you for your feedback. Our equipment is provided at no cost and we have systems starting as low as $19.95 to fit most budgets. Give us a call at 877-827-6207 and we can go over your options if you would like to restart your service.

Aug. 12th, 2020

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Don C

very good service and value for the money.

6 years ago

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Paul R

My initial impression is of MobileHelp was not good. No one ever contacted me about my product inquiry.

7 years ago

Reply from MobileHelp

Paul,

We are sorry to hear about your experience, as that is not typical at MobileHelp. We would love to talk to you about products & services! What is the best number to reach you on? Also, if you may provide how you initially contacted us, so we can look into what happened with your initial request for information that would be great!

Sincerely,

MobileHelp

Jul. 23rd, 2019

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suzanne Plymouth, WI

helpful and told me about the medical device and the cost

7 years ago

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Robert May Lakeville, MN

Directions incomplete and tech support called 8-10 times about a test

7 years ago

Reply from MobileHelp

Robert,

Thank you for your feedback. We see that you have been speaking to Tech Support regarding your Mobile Device and that they are waiting on a return call from you. Is there a better time that they can reach you? Or you can return their call at 877-827-6207, Option 1 at your earliest convenience.

We look forward to speaking to you.

Best Regards,

MobileHelp

Jun. 25th, 2019

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Tina Cohen

called constantly to convince me it was the best. i asked them to stop.

7 years ago

Reply from MobileHelp

Tina,

We are sorry to hear about your experience. Please let us know if there is anything else we can assist you with.

Kind Regards,

MobileHelp

Jun. 17th, 2019

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Mary Copiague, NY

I would have preferred fall dection and the ability to communicate win one device

7 years ago

Reply from MobileHelp

Mary,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jun. 10th, 2019

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Janet ewing Holt, MI

Good information given in a non threatening manner

7 years ago

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Renee Scott

I thought the salesperson was very informative.

7 years ago

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bob Athens, TX

Need more details the product and its use and less car salesman pitch

7 years ago

Reply from MobileHelp

Bob,

Thank you for your feedback. We are very sorry to hear that you did not receive the details you wanted about the product. We would be happy to go over any product questions you may still have, please contact Customer Care at 877-827-6201, Option 4.

We look forward to speaking to you.

Kind Regards,

MobileHelp

Jan. 23rd, 2019

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Maureen

Service has been good so far. Braclet is to big

7 years ago

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Travis and Billie Jean

Salesman, price, easy to use, help when needed.

7 years ago

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sidney

confusing operational procedures, and testing procedures are confusing

7 years ago

Reply from MobileHelp

Sidney,

Thank you for your review. We are sorry to hear that you are confused by the testing procedure. When testing, you simply press the button and let the operator know that you are testing when they come over the line. If you would like assistance with this, please contact Technical Support at 877-827-6207, Option 1.

Best Regards,

MobileHelp

Jan. 11th, 2019

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Bill Littleton, CO

Need to keep unit in charger even when fully charged

8 years ago

Reply from MobileHelp

Dear Bill, Thank you for your review. The Mobile Device does not need to be kept on the charger after it is fully charged. We would like to contact you to clarify any misunderstanding, and review your system with you. Please feel free to reply with the best number for us to reach you on, or contact Technical Support by dialing 877-827-6207, Option 1. We look forward to speaking to you! Best Regards, MobileHelp

May. 4th, 2018

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marfife Grandville, MI

biggest problem is remembering to take "card" with me.

8 years ago

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nino

False fall alarm went off 3 times in 14 days.

8 years ago

Reply from MobileHelp

Dear Nino, Thank you for your review. We would be happy to look into any false alarms you've experienced. Please contact our technical support department at 877-827-6207, Option 1. We look forward to hearing from you. Sincerely, MobileHelp

Feb. 26th, 2018

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Judy

Too early to rate higher but very pleased

8 years ago

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Paul Lefty Wennik Fort Myers, FL

Excellent and timely response to alert signal from devices.

9 years ago

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Sandy

I never get a follow up call after the incident has been resolved

6 years ago

Reply from MobileHelp

We are sorry to hear about your experience. Please give us a call so we can discuss further - 877-827-6207. We look forward to hearing from you.

Aug. 12th, 2020

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diane bennett

when I didnt have the answer the voice wanted she hung up on be very business like

6 years ago

Reply from MobileHelp

Please give us a call - 877-827-6207, so we can further discuss your review and resolve any issues.

Aug. 12th, 2020

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Everett Jenkins Mesa, AZ

As said 19.95 but when I talked to sales the price went to over 30 dollars

7 years ago

Reply from MobileHelp

Hi Everett,

Systems start at $19.95 and then go up from there, depending on what system you want. Our Classic system is $19.95 per month on the monthly plan, We would be happy to discuss this system with us, please contact 800-916-3067. Best Regards, MobileHelp

May. 30th, 2019

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Jessica Dunham

On time fast nice people will used again thank you.

7 years ago

Reply from MobileHelp

Thank you Jessica for your kind review! Is there anything we could do to earn a higher score from you?

Kind Regards,

MobileHelp

Feb. 14th, 2019