Name: MobileHelp
Rating: 4.6

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Verified Customer

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Dorothy Roviscane Gallipolis, OH

I have high blood pressure and COPD and sometimes I get real light headed and faint. I live by myself and my daughter was really worried about me, she said that I needed to have something like this. I've been satisfied with their service and don't regret getting it at all.

9 years ago

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Verified Customer

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Mary & Donald Hudson Verona, WI

We decided that we both need the service because our balance is pretty bad. We both have necklaces that we wear, as well as the speaker and the base station. The sales team was very easy to talk to and they were very clear in helping us to understand the process.I like that you can even take it in the water or wear it under your clothes.

9 years ago

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Verified Customer

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Patricia Leonardo Bolingbrook, IL

I fell a few times and one time outside when there is nobody around to help me and they decided it was necessary because my balance is very bad. My daughters looked them up and got this for me. I am satisfied with them because they've always been there to answer when I had problems but its a little over sensitive because frequently when I roll over in bed at night it goes off. The sales team is very easy to work with. My daughters came and set this up for me, but they didn't have any problems.

9 years ago

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Verified Customer

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Patricia Laubscher Brighton, IL

I had a stroke last November and I live alone, so I thought that this would be the best thing. I've tested the product a few times and it works great, i'm just glad that I haven't really had to use the product yet. The only thing is that I wish the pendant necklace that I wear was made differently. it isn't very comfortable an it is so long. The length is adjustable but when i shorten it it just works its way back down to full length.

9 years ago

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Verified Customer

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Marilyn Adams Madill, OK

I am always falling so I thought that this would be a good service for me. I have the mobile help duo, and though I haven't had to use it I know it works and that the company is very responsive. It is an excellent service that helps me feel safe.

9 years ago

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Verified Customer

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Edlyn Hynes Clayton, NC

I've had a few health issues recently and my kids are spread out all around the country so they decided that this would be a good idea for me. I have a GPS system, a medical pendant and a bracelet. I am satisfied with it; it gives me a feeling of security.

9 years ago

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Verified Customer

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Ruth Richey Dallas, TX

One of my friends fell at her home and didn't get help for a while, so my son insisted that I get a medical alert system We found Mobile Help in a magazine ad. I am very satisfied. I have accidentally set it off and they were there in seconds making sure I was ok. I like that.

9 years ago

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Verified Customer

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Doris/Stuart Suvanto New Prague, MN

I got this product for my dad, he lives alone and is getting older. I think I heard about Mobile Help on a TV commercial. The sales team was honest and helpful, and the equipment works great. We are satisfied with this purchase.

9 years ago

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Verified Customer

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Zora Rockney Lynnwood, WA

I am 91 years old and I feel very safe having this service. M hearing specialist actually told me about it and I am very satisfied with it. I am grateful because they have been there to answer my basic questions and they also helped me when I really needed it. My son is also very comforted to know that I have this service because I live alone.

9 years ago

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Verified Customer

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Jeanette Kelly Yorktown, VA

I fell once and I didn't have my phone near me. thats when we realized that I needed some kind of medical pendant. My husband has problems too so it just makes sense for us. Also, we are both in a stage where if they other one fell, there is nothing we could do about it. We would need help from an emergency service. I know that it works because the button is very sensitive. I have accidentally pressed the button multiple times and they call immediately. I think that they button might be a little too sensitive actually.

9 years ago

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Verified Customer

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Peggy Ransom Dade City, FL

I am alone a lot, so this is a good tool for me to get help if I need it. I have the system that I can wear and it works at home and outside of the home. I haven't had to use it yet, but when I call them for technical questions or anything like that they are very responsive and helpful.

9 years ago

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Verified Customer

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Arlene Hopkins Richmond, VA

I like this system because it has GPS in it. I fall from time to time and my husband still works so he wanted me to have this for the times when he is not around. our system came in the mail quickly and they helped us set up the system over the phone and it was really easy.

9 years ago

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Verified Customer

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Joyce Applefield Sykesville, MD

I used to have a different company, but I like Mobile Help more because I can wear it when I leave the house. My son bought this service for me. When I call the company they are very helpful, and the equipment is straightforward.

9 years ago

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Verified Customer

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Bruce Yoho Anza, CA

I live alone and so my family thought it would be a good idea for me to get. I have the medical alert pendant. I like it because its on me all the time so its always with me. The training manuals are all self-explanatory and the customer service is always so helpful.

9 years ago

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Verified Customer

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Sarah Brodnax Snellville, GA

My aunt took a fall and it was really scary for everyone, so we decided to get her a medical alert system. We have the system with a home base, travel bracelet and necklace. I am very satisfied with the service because even when the button is accidentally pushed, their response is immediate. Everything is very straight forward and very simple.

9 years ago

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Verified Customer

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Jannan Campbell Puyallup, WA

I got Mobile Help because I was tying my shoes, and I was falling down. I had some issue with one of the buttons, so they sent me another one with a prepaid envelope to send the broken one back. They're very good about replacing things.

9 years ago

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Verified Customer

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Anita Crooks Sumner, NE

When I fell, fortunately I had my phone nearby, but after that I decided that I needed to get a mobile device. I haven't had to use it but I feel that I believe that they are there for me. I feel confident enough to recommend it to other people.

9 years ago

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Verified Customer

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Mary Hilton Hastings, MI

I love that I can carry the unit with me wherever I go, and they're always helpful. Whenever we would lose power, Mobile Help has a battery, and it gives my companion a great sense of comfort when he's away and I'm home alone wearing it.

9 years ago

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Verified Customer

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Joseph Love Washington, DC

I once fell and got sick and was lying on the floor and no one knew I was here. When I got well and got out of the hospital, I decided that the system would be something very helpful to me. I'm very satisfied with the product because they have responded to my emergency needs more than one time.

9 years ago

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Verified Customer

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Elanie Grieco Morriston, FL

I fell one time when no one was around. Afterwards, I thought that maybe I needed something when I do fall and there isn't anyone there to help me. So far, I haven't had to really use it, but if I hit it accidentally, the've been very polite and just check to make sure I was ok.

9 years ago

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Verified Customer

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Ruth Warner Palmyra, WI

They're very good about maintaining the devices like when the batteries run out and things. They're also very responsive about when the line goes on accidentally. They always hurry to get in touch with me to remedy the situation. Great service!

9 years ago

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Verified Customer

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Judith Hartman Fleetwood, PA

I live alone, and I needed Mobile Help because I don't have balance and fall a lot. With Mobile Help, I feel that I'll be taken care of if something happens at home or away from home. The people have been really great and very helpful!

9 years ago

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Verified Customer

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Francis Hupp Belpre, OH

I didn't think I needed Mobile Help, but my grandchildren kept telling me I needed it, so I bought it. I've never had to use it but I accidentally tripped the button a couple of times, and their response was immediate. I'm very satisfied overall.

9 years ago

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Verified Customer

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HD Bellflower, CA

I like to go on walks, so I needed something that I could take with me. I think I've only used it once when my doctor over-medicated me, so I pushed the button and they were there. They're always very very nice. I've never been disappointed.

9 years ago

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Verified Customer

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Betty Key Lubbock, TX

My mom is ninety years old and needed to have some way to communicate when she was out or if she needed help. Mobile Help gives me confidence that if she was to fall in the shower or house, she can push the button and get a response.

9 years ago

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Verified Customer

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Connie Woten Chicago, IL

I live alone, and I've been having trouble with my feet so I was afraid I would fall. Because of this, I decided to get Mobile Help. I haven't really had to use it, but I have pressed the button by mistake. They always answer right away, so that gives me a good feeling of security.

9 years ago

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Verified Customer

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Juliet Heun Louisville, KY

When I started traveling and driving, I called and asked for information and they were very knowledgeable and helped me set it up in my home, and I have been totally satisfied with them. I do test it periodically so I feel very comfortable and safe with that.

9 years ago

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Verified Customer

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CR Topeka, KS

My husband, who has passed, had Life Alert, but this one is so much better. I like this because I can take it wherever I go in the United States and Canada. I can fly with it, I can drive different places, and even if I see an accident I can report it to help somebody else. It's excellent!

9 years ago

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Verified Customer

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Alton/Sharon Obrecht Titusville, FL

I have a deaf daughter that lives with me, who would not be much help to report something that might happen to me so I figured I needed some help. I take my GPS with me every time I go out the door, and I just feel like someone's with me all the time. I am completely satisfied with it, and I feel very secure with it.

9 years ago

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Verified Customer

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Cheryl Wilson Inverness, FL

I decided on Mobile Help for my husband and my mother and eventually for myself after calling all different kinds of companies - Mobile Help turned out to be the best. It's great because I have a big yard I go out and work in, and I carry the device with me. If i'm in the car, I can take it with me as well. I've been very satisfied with it.

9 years ago

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Verified Customer

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RE Cumberland, MD

I live alone so my boys decided to get one for me to make sure I was taken care of when I was by myself. I take it with me when I go out, and it gives me the feeling that I can get help. It's really nice to have, and my boys think so too. When I first got it, I accidentally bumped it a few times and it went off and the people asked me if I needed anything. I told them no and they were very nice about it - they said they would rather me hit it when I don't need to than not hit it when I do. My sons and I have been very satisfied with everything.

9 years ago

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Verified Customer

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IW Palo Alto, CA

I found Mobile Help and decided I needed it because I live alone. I like it because I am not home bound, and I use it for traveling. If I lose the mobile equipment, they can find it for me whenever I put it in the house. Great service.

9 years ago

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Verified Customer

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David Damon

I know that someone is there should I need attention. I feel safer. I have not needed to use the system but I had a couple of times and the response was immediate and did a great job with the call very understanding.

4 years ago

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Verified Customer

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James S LaValley

had accidently bumped my mobile alert and received an immediate response from mobile alert and a false alarm message was immediately sent out to me and all of my emergency contacts.

4 years ago

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Verified Customer

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June buck

No problems. Had only a month. Have done every thing Right. Will only know how good it is if I have a problem. Will attempt to check in in a day or two. Thanks, everything fine. June Buck

4 years ago

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Verified Customer

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Lori Steele

For one thing, Customer Service at your company is great! Polite, extremely helpful and knowledgeable. Your company offers much more than the previous company I had which was Phillips Lifeline.

4 years ago

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Verified Customer

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Robert L. Sigismond Utica, MI

I dropped it on the floor once and got an immediate call back Although I pushed the button to stop the transmission when it asked me even though I cut it off. Then I got a notice via e-mail that I should be more careful..

4 years ago

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Verified Customer

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Sharon Berg Bellevue, WA

Fortunately we've not had a fall to use it. But, we have had the opportunity since several times to speak with someone about how do use it and different tactics. Everyone has been very knowledgeable and very helpful and very kind and very patient.

4 years ago

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Verified Customer

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annette nunnally Tinley Park, IL

We haven't had the test of time, but initial presentation was very good. They seem to be very accommodating, especially when you inadvertently trigger an alarm. Introduction and teaching how to use the equipment has been very good.

4 years ago

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Verified Customer

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Gloria Babin Chauvin, LA

Button works but very sensitive , had to return first button because not staying charged. Second button better. Having to charge often so if falls not will be wearing it. It comes on and tech help comes on to talk when I didn't press it.

4 years ago

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Verified Customer

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Russ Hewitt Hattiesburg, MS

I am very impressed with the quick professional response when fall detection was activated. My mother fell twice last month and received immediate response. Thank you so much.

4 years ago

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Verified Customer

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Barbara Schmidt Cedarville, NJ

I have not had to use mobile help for any medical incidents so far. However, there were three different times when the pendant (1) fell off my neck while in a store and said "fall alert detected." (2) While it sits on the base in my home all the time, I put it on to go out one day and it said" battery is low." That happened twice. Also, While walking to my car wearing it , it said "fall alert detected."

4 years ago

Reply from MobileHelp

Hi Barbara, We received your review and we apologize for any trouble you are experiencing with the battery life and false alarms. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would like to contact you to help resolve these issues. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Verified Customer

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Alice VDH Little Chute, WI

Have been extremely helpful from the beginning. I wanted a system that was not going to have tons of false alarms and not call emergency responders when not needed. This company has been great with fulfilling my needs.

4 years ago

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Verified Customer

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Lonny Buinis Saddle Brook, NJ

Although we haven't had much opportunity to review the service in detail, from our brief interaction I am favorably impressed by their response, expertise, thoroughness, and friendly helpfulness!

4 years ago

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Verified Customer

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Samuel L. Russell, Jr. Tucson, AZ

I accidentally bumped my MobilHelp which was around my neck while loading my clothes washer and I immediately heard this voice saying, "fall detected" with instructions as to what to do if I actually had not fallen. I was amazed to get that response and it was so reassuring to know that the system works so well.

4 years ago

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Verified Customer

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Linda Miner Denver, CO

I am a new customer and because of low AT&T signals, I feel insecure at times. I have accidentally hit the button and it tells me a fall has been detected. I cancel it, but wonder if it went through. The one I replaced would say call failed. I am trying to adjust with fall detection pendant, bracelet and go button. The problem with signals is because of the construction of our building and not faulty equipment.

4 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any inconvenience you are experiencing due to the cellular signal in your area. We are glad to see that you were able to connect with our Technical Support team for assistance with resolving these concerns. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please let us know if you have any additional questions or concerns and we will be happy to have one of our representatives give you a call. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Mar. 4th, 2022

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Verified Customer

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Marie Lukasik Johnson City, NY

I have accidentally hit the fall alert button more than once......there is instant response. I have not had to place a real call for help but feel confident the response will be just as fast.

4 years ago

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Verified Customer

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Muriel Sheppard West Des Moines, IA

it is so light to wear around my neck, I often forget it's there. It is easy to keep in the charger overnight with my glasses and hearing aids. I put them all on at the same time.

4 years ago

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Verified Customer

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Margaret Chase Livermore Falls, ME

I had great call but the fall detector battery had to be charged approximately every 10 to 12 hours. Mobil Help promised theirs would last about 3 days. It didn't . Mobile Help immediately sent an entire new product. The battery is no better than the last one.

4 years ago

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Verified Customer

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Debra Replogle Southaven, MS

When we first got the necklace my mother kept accidentally pushing the button. The response was very fast. She's gotten used to it now but ambulance showed up at the house two times. It definitely works

4 years ago