Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star_border star_border

Tonya Hawkins Waldorf, MD

The initial conversation/sales pitch went well however: 1. The names were spelled incorrectly on the contract documentation. 2. The equipment was shipped to the wrong address after two conversations with representatives ensuring that it would be shipped to the correct address. 3. I was not able to receive a refund of the $80+ it cost ME to deliver the equipment to the correct address after I paid MobileHelp $30 for overnight delivery.

5 years ago

Reply from MobileHelp

Hi Tonya, We received your review and we apologize for any inconvenience you experienced with your order. We're glad to see that you were able to speak with our Customer Service team and that the package has been retrieved. At MobileHelp we pride ourselves in providing a great experience to our customers, and we will ensure that you receive nothing less going forward. Please let us know if you have any additional questions. You can reach us directly by dialing 877-827-6207 Option 3 for Customer Service. Thank you for being a valued part of our MobileHelp family.

Jun. 3rd, 2021

check_circle

Verified Customer

star star star star star

Malka Gold New York, NY

The equipment works really well. This is most important to me since the previous such company which was so highly recommended (??) had totally ineffective equipment -- obviously not to be depended on for emergencies!!

5 years ago

check_circle

Verified Customer

star star star star star

Sharon Martin Shiloh, PA

Gives family members the comfort of knowing that I have MobileHelp if I have an emergency. It gives me the comfort that if I need help it is only a push of a botton away. Every thing is easy to use.

5 years ago

check_circle

Verified Customer

star star star star star

Valerie Ramsden Kennewick, WA

I've been very happy with the notification process not only for the Emergency reponase but also for the the alerts I get on my phone and the phone call so that I know what is going on

5 years ago

check_circle

Verified Customer

star star star star star

Nancy Galatas Greenville, MS

Fortunately I have not needed to use my MobileHelp, but I was more than pleased with the courtesy and clarity of information given on the phone when I called about this device.

5 years ago

check_circle

Verified Customer

star star star star star

Gloria Middleton, WI

Good, reliable product. I had to use it the first month and it worked as advertised. I found out that I get a rash from wearing the wrist monitor so I was sent a second pendant at no charge.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Elizabeth Olivarez San Francisco, CA

I rate them on what they did to help me set up the equipment to provide me service. Initially when I applied for their service, they were helpful & efficient. But they delayed sending the equipment to me by at least 9 days though they were already charging me for the service. After I got the equipment, I was told to provide additional information on myself that would help the responder to know how to reach me. They did not explain, how I could enter their internet website portal to enter the additional needed information. I sent at least two emails and wait for them to explain how to do this. Finally after about 2-3 weeks later a technician called me and set up the system to enable me to log into the portal. All this time I was paying for service that I would not be able to receive if an emergency came up. This concerns me because I wonder if in a real emergency they would respond quickly to my needs to as quickly as they responded to accepting my purchase of their services. So as of now, I don't trust their ability to respond to my emergency needs. Their machine & instructions were easy to follow. I assume their equipment is good. I haven't had any emergencies, so I cannot rate them on their services.

5 years ago

Reply from MobileHelp

Hi Elizabeth, We received your review and we apologize for any inconvenience you have experienced. We are happy to know that you have not had any emergencies, and we hope to continue to provide you with the peace of mind you need while you continue to stay safe. The first payment is made at the time of the order, as the equipment ships already active and ready to be used once it arrives. We apologize if there were any delays with delivery, however our records do show that the package was delivered within the standard time frame. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you have received nothing less. Please do not hesitate to contact us if any further assistance is needed with your account. You can reach us directly by dialing 877-827-6207. Thank you for being a valued part of our MobileHelp family.

May. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Rudy Chandler, AZ

I rate them this way because, fortunately I have not had an experience where I have needed them to send emergency medical services. I did accidently trip the system when 1st received and an operator was Johnny on the spot. As for sevices they provide for the money, I honestly believe you can not beat it.

5 years ago

check_circle

Verified Customer

star star star star star

Glenda Fowler Kaufman, TX

I have accidently activated my MobileHelp device. They were very prompt answering and taking care of me. This gives me great confidence that if I had fallen I would have help quickly.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Robert Burmeister Brooksville, FL

The bracelets are not designed well. The first one made my wrist break out: the second one , the velcro catchs on everything. It has snagged my blouses and catches on stuffed furniture. The neck unit is heavy and doesn't stay charged long enough. There is no place to turn it off when it starts loudly daying to find a battery source. All in all, I am not thrilled with it.

5 years ago

Reply from MobileHelp

Hi Robert, We received your review and we apologize for any inconvenience you have experienced. Please keep in mind that the wristband of the help button can be replaced with any standard watch band that is most comfortable for you. And the mobile unit can be carried in a pocket or handbag, in case it is too heavy around your neck. Please do not hesitate to contact our Technical Support team if any assistance is needed with the equipment, an agent will be more than happy to help. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Marian Daross El Paso, TX

They are very responsive and helpful. They were great helping us get the system set up the way it will work for us. And, when my husband needed a larger band for his alert button, they took care if it right away.

5 years ago

check_circle

Verified Customer

star star star star star

Walter Ross Bullhead City, AZ

Love the mobile option of carrying the unit when I am on the go. Also, I appreciate the button not going off when I accidentally hit it. Others are very sensitive and trigger is delicate.

5 years ago

check_circle

Verified Customer

star star star star star

Stephanie Palmer Jacksonville, FL

The only experience I have had is when a friend accidentally pushed the button. The next thing I know I had a call. I was quite impressed with the promptness and the politeness of the individual.

5 years ago

check_circle

Verified Customer

star star star star star

Lynn Waverly, OH

I don't like technology, got nervous and confused setting up the equipment and needed help from customer service. Both people I dealt with were extremely knowledgeable, helpful and patient.

5 years ago

check_circle

Verified Customer

star star star star star

Gabrielle Renton, WA

This product has let me feel independent at my home. When I had 2 seizures it was just my son home. Now help is a button away. Every is so friendly if I accidentally push the button.

5 years ago

check_circle

Verified Customer

star star star star star_border

Grady Cole Charlotte, NC

I bought the service for my elderly mother, & she accidently set off the alarm today. By the time I got there (after the call from MoblileHelp) 5 minutes later, 5 policemen, 3 firemen & 2 medics were on the scene. I was embarrased that Mom had a false call but relieved that it worked great.

5 years ago

check_circle

Verified Customer

star star star star star_border

Glenda Umensetter Washington, PA

my reason for four stars is because we jus started using this company acouple months now..but i can say so far so good..n my mom likes it better than the last one we used..she feels more safe goin places n she now goes places she wouldn't before.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Durham, NC

I have not had to actually use Mobile Help and hope I never have to, however the system start up was easy. The initial order was not sent correctly and the lock box code was not correct, however Mobile Help representatives helped to fix this situation. Once the new equipment arrived and we contacted Mobile Help for support with activating and testing the device, the service representativie was not very friendly and seemed annoyed with our questions. However, we hope to have a good expereience and feel better that there is protection in place for mom when and if she needs it. Thank you.

5 years ago

Reply from MobileHelp

Hello, We received your review and we would like to apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. We would like to contact you to further assist with any questions or concerns you may have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family. We look forward to speaking with you soon.

Mar. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Cheryl Primm Saint Charles, MO

Have to keep up with it constantly making sure battery pack is in charger and with you when you leave the house. When the button is pushed the voice comes out of the battery pack. If you are in another room, not sure they could hear you.

5 years ago

check_circle

Verified Customer

star star star star star

Sherry Massapequa, NY

I feel that they have my mom covered in all aspects. In house ,and shower,and on the go. I love that it senses if she falls and God for bid she can't answer dispatch. They will automatically send help to her

5 years ago

check_circle

Verified Customer

star star star star star

Trudy Berea, KY

I live alone and the couple of times I had an alarm I was very pleased at the prompt response I got from Mobile Help. I feel more confident knowing there is someone out there who knows when I need help.

5 years ago

check_circle

Verified Customer

star star star star star_border

Judy D Saint Louis, MO

It gives us peace of mind that our dad is safer. However, the first night he slept with the necklace on, he turned over and the alarm went off. It scared him & he couldn‚Äôt get back to sleep that night. Now he sleeps with the wrist band and wears the necklace every minute he‚Äôs not in bed.

5 years ago

check_circle

Verified Customer

star star star star star

Dorothy Patterson Gaithersburg, MD

I wear my alert 24 hrs a day. Have accidentally triggered it several and have received a call immediately to check if I'm okay. Fortunately I haven't had a real fall,but feel very safe knowing help will be there if I do.

5 years ago

check_circle

Verified Customer

star star star star star_border

Joy Stone Bradenton, FL

We bought this as a gift for my sister in law, but she decided she didn‚Äôt want to use it. You all were so helpful in the beginning- helping us decide what would be best for her. Then when we had to have her return it, you were helpful in that process for her and us. We are waiting for our refund now, but know it is on the way.

5 years ago

check_circle

Verified Customer

star star star star star

Richard Johannesen Dekalb, IL

The Duo Complete Protection System keeps me safe four different ways. I especially like the Mobile Device that I can carry with me day and evening and then have in its charging cradle at my bedside at night.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Diane Bay Village, OH

We are disappointed that when you hit the button for help, that the person talking back does not communicate through both the base station and mobile devise at the same time. It's either one or the other. When it was pushed, they communicated on the one further from where my Mom was, therefore not able to hear the person and time is ticking if it was a true emergency. Then later it talked on the one closer to her. Why didn't it talk to the one closest to her to begin with;or better yet, why not communicate to both at same time to unsure she can hear and ensure quicker assistance?

5 years ago

Reply from MobileHelp

Hi Diane, We received your review and would like to contact you to further assist with resolving any issues you are experiencing with the equipment. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 11th, 2021

check_circle

Verified Customer

star star star star star

Robert Harriman Alamo, TX

They were there after I pushed the button. I immediately got a call back they were very professional. I have already shared my experience with others. Thank you for being there

5 years ago

check_circle

Verified Customer

star star star star star

Lewis Grasso Batavia, NY

After checking out others I chose Mobile Help because of their employees. Very professional and friendly. Walked me thru everything without rushing me so I signed up and don't regret anything. ything..

5 years ago

check_circle

Verified Customer

star star star star star

Charlotte Cox Kingsport, TN

I accidentally pushed the button one day and they immediately answered me. I feel confident that if did have an emergency I would not have to worry about being taken care of immediately.

5 years ago

check_circle

Verified Customer

star star star star star_border

Jesse Williamsburg, VA

The individual who helped me get the equipment was very professional and very knowledgeable about the product. Everything works as advertised. It was easy to put together and testing was very quick. The range is very good. I don’t like that there is no speaker on the button itself.

5 years ago

check_circle

Verified Customer

star star star star star

Samuel North Port, FL

MobileHelp’s price is on the low end of the ballpark compared to the others I checked out and it does not require big upfront costs. It works fine. I like the big buttons in the shower and at the end of my bed.

5 years ago

check_circle

Verified Customer

star star star star star

Rickie Stockton, CA

When I contact them they’re available. I trust them highly. When I have an issue they answer my question and are willing to assist. I like that the device is with me at all times. It’s convenient.

5 years ago

check_circle

Verified Customer

star star star star star_border

Karen Davenport, IA

When I was on the phone with them for a long time because I had so many questions the man I worked with was so helpful and never at any point did I feel he was frustrated with my questions. I had some frustration testing it because I had a hard time hearing it and it took a minute for them to come on.

5 years ago

check_circle

Verified Customer

star star star star star

Myrna Taylorsville, MS

Mobilehelp really give me confident to know someone is close if I need it. I trust it anytime. I have been quite satisfied with them. They call immediately to see if I have fallen.

5 years ago

check_circle

Verified Customer

star star star star star

Janet Willseyville, NY

My daughter is paying for the equipment. She lives in North Carolina and I live in New York. Whenever I need assistance, MoblileHelp is there. It works. The people I’ve talked with are pleasant and very informative.

5 years ago

check_circle

Verified Customer

star star star star star

Aisling North Hollywood, CA

Testing it, it works fine. It calls right away. The only problem we’ve had is holding the button to cancel didn’t work. The people are pleasant to deal with and have been polite and understanding.

5 years ago

check_circle

Verified Customer

star star star star star

Ida Colusa, CA

Customer service is very courteous and helpful. I can get to them really fast and easy. There is nothing to dislike about it. It’s comfortable to wear around my neck. The machine works fine. It’s good quality.

5 years ago

check_circle

Verified Customer

star star star star star_border

Staci Humboldt, NE

I am concerned about the cell phone coverage. I am not positive that he is able to use the mobile part because of the lack of coverage in his remote small town. It is quality and it works correctly in the house. I have never tested the mobile part. Everybody, besides one rude person, have been extremely helpful and do all they can.

5 years ago

check_circle

Verified Customer

star star star star star

Lisa Springfield, MA

So far it seems to be picking up a lot of activity with my dad. It is doing a good job alerting me of any trips or falls he has. They’ve been very attentive and have gotten me what I needed when I call.

5 years ago

check_circle

Verified Customer

star star star star star

Derick Charlotte, NC

Customer support is very helpful. I called a couple other different companies and Mobile Help was the most helpful and answered all my questions. I also like the simplicity and the price.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Fort Blackmore, VA

MobileHelp answers my questions really well. The device works how it's supposed to, but I don't get great service where I live. I accidentally set it off when it detected a fall, and they called me right away.

5 years ago

check_circle

Verified Customer

star star star star star

Sheri Newburg, MO

They have great customer service and seem to really care about you. I love knowing my mom is protected and I really like the tech support they provide. They are very patient and make sure you get the service you need.

5 years ago

check_circle

Verified Customer

star star star star star

Jack Jerome, ID

Their device is real handy and easy to use. I don't have any dislikes about it. Customer service representatives are really helpful and explain their product well to prospective customers.

5 years ago

check_circle

Verified Customer

star star star star star

Warren Defiance, MO

We got the device as a gift to my mother in law. The agent I talked to at the company was very helpful and explained things thoroughly with great detail. When we got it, we tested it and the connection was fine.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Pendleton, OR

MobileHelp's customer service team is really helpful. One thing I don't like about the device is that the portable unit has a blinking yellow light that bothers me at night and I have to cover it up so I can sleep. I appreciated that they came down on the price for me which was helpful.

5 years ago

check_circle

Verified Customer

star star star star star

Jennifer Entiat, WA

This company actually seems to care. I don't like that I have to wear the necklace but I do like the watch they offer. I tested it when I first got it and they came right on to help me.

5 years ago

check_circle

Verified Customer

star star star star star

Dale J. Vanyo Rutherford, NJ

A number of reasons. They use their own WIFI system, have a lock box if medical responders need to get in, and they're very courteous and helpful when responding to an alarm.

5 years ago

check_circle

Verified Customer

star star star star star_border

Russell Minter Elko, NV

It took my mother in law a few weeks to get used to the device and she had a few false alarms. Mobile help always texted first and when calling were professional in responding. They never were concerned that it ended up being a false alarm.

5 years ago

check_circle

Verified Customer

star star star star star

ROSANNA BOWDEN Midvale, UT

HAVNT USED IT YET BUT HAPPY SO FAR BUT HAPPY WITH HOW LIGHTS ARE BIGHT ON MACHINE SO CAN SEE THEM DAY OR NIGHT IF NEED TO USE IT AND THE NECKLASE IS VERY LIGHT WEIGHT DONT KNOW ITS EVEN ON

5 years ago

check_circle

Verified Customer

star star star star star

Rada Diamond

Had it 2 years ago before going to nursing home and used it a few times. Help was on the way extra fast. I have now come back home at 94 and living on my own. Wouldn't be here without it. Very reliable.

5 years ago