Name: MobileHelp
Rating: 4.6

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Verified Customer

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Tamara Irwin, PA

Although my sister took care of most of the transactions with Mobile Help's representatives, I think they are very helpful. The devices have given me the comfort I needed, and I can continue with my daily routine without a problem.

9 years ago

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Verified Customer

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Josephine Hallowell, ME

I hit the button once accidentally, and they responded right away. The representative I spoke to was very gracious. She told me everything I needed to know, answered any questions I had and told me upfront the cost of the entire system, and what I would like to have as accessories. I'm very happy with the system.

9 years ago

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Verified Customer

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Betty Belton, MO

After having a dangerous seizure while driving, I decided to buy Mobile Help. The person I spoke to was one of the greatest, considerate and really understanding person I've ever talked to. I feel secure now and at peace that I have it.

9 years ago

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Verified Customer

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Anonymous San Antonio, FL

I'm glad I purchased Mobile Help! The representative I spoke to was very courteous and very nice. He wasn't pushy or anything, and I enjoyed talking and working with him. They're very alert, even if I hit the watch by accident. It's fine the way it is.

9 years ago

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Verified Customer

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Florence Sun City West, AZ

I feel safer and more secure in my own with Mobile Help. The representatives are very nice, and I'm very satisfied with them. I've never used it, but it's gone off accidentally, and they called right away. I would recommend this service to anybody.

9 years ago

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Verified Customer

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Ronnie Glendale, AZ

Whenever I call their customer service office, everybody is pretty knowledgeable, so I'm very happy with that, The system worked perfectly when I tested it, and I know that if I push the button, somebody will be on their way to help me. They already know my medication and stuff!

9 years ago

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Verified Customer

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Carolyn Cordova, TN

The alert system went off a few times by accident, and I really liked that they answered and made sure I was okay. It just makes me feel safe, plus, their customer service was nice. I really appreciate all of their hard work.

9 years ago

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Verified Customer

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Arvell Burlington, NC

My wife has cancer and is unstable, so she falls quite a bit. Now, with the GPS device, she can reach for help wherever she goes. One thing I did like was the representative. She was very personal and helpful, and overall very good. She also gave us all the information I needed.

9 years ago

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Verified Customer

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Janet Decatur, GA

Truthfully, this service makes me feel a lot more secure and relieved because I live by myself. I do have to say that I have revert arms, and the wrist thing was just too long. Maybe they ought to ask the question, when we're on the phone, if they have more size options. Besides that, their customer service was fine, and the overall experience is very positive.

9 years ago

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Verified Customer

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Walter Silver Spring, MD

Dealing with their agents has been a very pleasant experience. They are very knowledgeable, and are always willing to assist with any questions you had about the service or the system. I feel more comfortable now, and I'm pleased with the whole process.

9 years ago

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Verified Customer

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Joan Perrysburg, OH

I bought it because it was the best one I saw out there because it didn't require any batteries, charging and all sorts of nonsense. So far, it's given me a peace of mind, and now I'm a lot less worried about my safety. Plus, the agents at Mobile Help are very helpful.

9 years ago

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Verified Customer

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Beverly Wauseon, OH

They've covered all the basis to my knowledge, and I just would not be comfortable without it. Their customer service was very good, and they told me everything I needed to know. Everything was just thorough, and I appreciated that. Now I know I can get help no matter where I'm at. I just wouldn't want to be without it anymore.

9 years ago

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Verified Customer

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Barbara Cumming, GA

My mother feels safe now that she has Mobile Help. She can go on with her daily routine without having to worry about something happening to her. We've only had to test the system so far, but the people that respond are always helpful and good. I also noticed that They're very thorough, so everything's been a great experience.

9 years ago

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Verified Customer

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Margee Canton, MO

My cousin is worried about me being here alone and stuff, so I went on and got Mobile Help. The device was flashing the other day, so I called their customer service, and they were very helpful. They found out what the problem was.

9 years ago

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Verified Customer

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Clifford Gainesville, FL

Mobile Help has offered a great experience. They were prompt when I called, and their representatives did a good and accurate job. They did what they were supposed to do. I've used it 6 or 7 times, and it just makes me feel comfortable. These devices really help, and I think everybody should have one.

9 years ago

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Verified Customer

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Burlyn Athens, GA

I wear the fall alert continuously, except when I'm exercising, but besides from that, it works fine. I've successfully tested the device, and I'm just happy with it. Plus, the representatives have been very cooperative and helpful, especially when I test the system.

9 years ago

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Verified Customer

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Emily Baltimore, MD

Technically, I haven't used the service, however, I have set off the alert system a few times, and their response time was fast! That gave me confidence in the company. The representatives are very pleasant, and overall, I think this is a great service.

9 years ago

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Verified Customer

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Glenda Gainesville, GA

I'm still a new customer, so I don't really have any suggestions for Mobile Help, but I can say that their people is very helpful and very nice. There's been a few times where I forget about the device, and smash it, creating a false alarm. Besides that, everything has been great.

9 years ago

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Verified Customer

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Elizabeth and Roy Llano, TX

Mobile Help's devices make me feel very safe and secure now. We haven't used it yet, but I know that the person that uses it can get help if he falls when I'm not home. Besides, their people is very helpful, and They've offered a very positive experience.

9 years ago

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Verified Customer

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Melissa Montrose, PA

The same day I received the system in the mail I fell in the bathroom, so I had to use it. I spoke to some very helpful people, and everything was done in a quickly manner. After that experience, I think I can say I feel safe and secure with it.

9 years ago

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Verified Customer

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Mary Hibbing, MN

It just makes me feel safe! When I called to make sure I installed the system correctly, they were very good. I even bumped the device once, and they came online right away to make sure I was alright. Overall, I think They're great when They're doing their job. Everything's working fine, and it's been a very positive experience so far.

9 years ago

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Verified Customer

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Ida Alice, TX

Thankfully, my mother hasn't had to use it, but we're happy with it. To say the truth, my niece set up all the programming and stuff for her, and actually, the people that helped us with the purchase and setting it up were so helpful and so nice. I couldn't say enough good things about them.

9 years ago

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Verified Customer

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Lisa Logan, UT

I called because I had initially purchased 3 months in advance of service, but I needed to switch it to only pay 1 month at a time. The person I spoke was very helpful, and made sure my needs were met. I'm very happy with Mobile Help!

9 years ago

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Verified Customer

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Louise Prineville, OR

It just makes me feel real safe to have it here because if I fall, there will be somebody here to help me. I've spoken to a few of their representatives, and They've been pretty helpful. I think the service is pretty good the way it is.

9 years ago

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Verified Customer

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Robin Bishopville, SC

I think They're doing an awesome job! I'm still confident with Mobile Help because I had the device in my bag once, and when I threw it, they called me right away, so I know that it works. Both of the times I've spoken to them, They've been knowledgeable and eager to speak to you, so their customer service has been great. They also walked me through the whole setup process.

9 years ago

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Verified Customer

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Jean Carthage, NY

It makes me feel safer! I don't have to worry if I fall and get hurt or something. Also, I found the agents to be most helpful, informative and very courteous. It's just a complete system that covers you when you're at home, or even several yards away. The devices are very handy, and the fact that it's water proof is fantastic!

9 years ago

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Verified Customer

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Leslie Wardsboro, VT

Unfortunately, the GPS device didn't work inside my home, so I had to return it. Besides that, I spoke to some very helpful people. They went through the testing process, but I guess I'm in a dead zone because it didn't work. I'm in a remote area, and it's hard for people like me to get help in areas like these. Regardless, Mobile Help is a reasonable company.

9 years ago

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Verified Customer

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Naomi Puyallup, WA

So far, we haven't had any issues with it. I feel a lot more at ease knowing that my mother's being monitored, rather than not knowing what's going on. Their agents have been right on everything, and They've provided a really good service. I just feel real comfortable with it.

9 years ago

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Verified Customer

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Anonymous Aztec, NM

For some reason, my mobile device started ringing and said it was connecting. Then somebody came online to verify that I was fine. It took less than 2 minutes, but They're very pleasant to speak with. Personally, I'm just glad that there's finally an option that doesn't connect with the landline.

9 years ago

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Verified Customer

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Donna Gloucester Courthouse, VA

So far, I haven't had to use it, but it's just a comfort to know that I've got it there just in case of an emergency. Plus, I spoke to a very helpful gentleman, and just like he said, the system is simple to use. Financially speaking, it's not too bad either. I would recommend it to anybody. It's just a very comforting and satisfactory service.

9 years ago

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Verified Customer

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Judy Modesto, CA

When my mother was alive, we had to use it several times, and the service worked really well! When the battery was malfunctioning, they replaced it within a day or two. They've just been very helpful, and I couldn't feel any safer with it myself, now that I'm using it as well.

9 years ago

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Verified Customer

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Bonnie Bigfork, MT

We haven't used it yet, but I'm comfortable knowing that my mother will get help if she needs it. It's been a great experience talking to them because They've been very helpful, understanding, and they move very quickly as well.

9 years ago

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Verified Customer

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Gladys Decatur, TX

I've only had it for a short time, but so far, it's been very helpful. I hit my neck the other night, and they were online very quickly. They were all very helpful, and I was quite pleased with their customer service. I feel comfortable having Mobile Help.

9 years ago

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Verified Customer

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Anonymous Bay Shore, NY

We purchased the device for a loved one, and so far, it's worked just fine. However, the wristband sometimes comes unlatched. Besides that, They've done a good job. They're also very helpful, and They've responded immediately when the alarm has gone off by accident.

9 years ago

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Verified Customer

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Verdell Merritt Island, FL

It just makes me feel more comfortable and safe. The only thing I have problems with is the string, or the whatever you call it, around the neck. The device is sort of heavy, and my neck is very sore after a couple of days. After that I just go back to using the watch, and then back to the necklace; just back and forth.

9 years ago

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Verified Customer

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Bayla Sarasota, FL

I had to take my cats to the vet one time, and all of a sudden I felt dizzy and light headed, as if I was about to faint. I pushed the button and they responded right away and sent an ambulance. They were very polite and helpful, especially when it came to dealing with the devices. My only complaint is that the fall detector often goes off when I'm not anywhere near falling.

9 years ago

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Verified Customer

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Dorothy Houston, TX

Before we leave the house, we make sure my mother is wearing her Pendant, and although she has not had to use it, we feel safe that she has it. The system was easy to set up, and signing up with Mobile Help wasn't hard either.

9 years ago

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Verified Customer

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J.S. Junction City, OR

Sometimes, when I don't hit the button, the alert system goes off, and I have to wait a while before an operator comes online. Their customer service is very nice and very courteous though. This service has given me confidence in myself.

9 years ago

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Verified Customer

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William Norlina, NC

My husband has Parkinson's disease, and this device just makes me feel comfortable. He's protected now if he falls or has an emergency. It's been a great experience so far, and they have very good representatives as well. Overall, I feel very secure now.

9 years ago

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Verified Customer

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Dolores Brooklyn, NY

So far, it's been working very well. I liked the feature where I can go on the computer and locate my mom. It's effective because my mom had not been home for a few hours, and it turned out she stayed at the hair salon a little bit longer to chat with her friends. Besides, everybody I've spoken to has been very knowledgeable and helpful.

9 years ago

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Verified Customer

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Anonymous Wasilla, AK

They've been able to help me figure out what to do on my end with the device, so everybody I've talked to has been very knowledgeable. I think they should keep working with AT&T to make sure that we got enough power to get coverage.

9 years ago

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Verified Customer

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Pam Los Angeles, CA

Gentleman who signed me up was very helpful with questions, concerns I had. A few reps who I called 2 set up my Mobile Alert weren't informed on certain problems I found, but resolved myself. Most customer service people nice a few not &!lke I said a couple needed 2 b more informed with helping set up Mobile Alert. When I push test responder monthly, so far person who talks to you through phone, who takes call very nice & polite.

9 years ago

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Verified Customer

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MICHELE Louisville, KY

The 1 time my mom accidentally hit her button while using the vacuum & did not hear the call center's call, emergency help arrived & used the lock box to enter. She absolutely did not mean to cause the emergency but Mobile Help's response was immediate. This assured me and my mom of Mobile Help if needed in an emergency.

9 years ago

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Verified Customer

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Olimpia

Set up procedures and assistance thus far have been very good. Fortunately we have not had to use the technology in any capacity since my mom has had good health. The real test for your product will occur unless we have an emergency. Hopefully the need to test your product will not be required. I hope all aspects of your product work efficiently if needed. So far so good!!!

9 years ago

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Verified Customer

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Patrick Saint Paul, MN

Because, even though Fr Sthokal ended up moving to a care facility and no longer needed the service, my brother-in-law is a customer and he and my sister are very pleased with it. I may be contacting you in the near future about becoming a customer myself.

9 years ago

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Verified Customer

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Gloria Orlando, FL

Never had to use for an actual emergency call but during test of equipment everything seems to line up with advertisement. Once my monitor device button was pressed accidentally the response and verification of identity was great. So I feel better there's not a long response time

9 years ago

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Verified Customer

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Lloyd Minneapolis, MN

Have not needed to use services yet. Always helpful on the phone if we have questions. Easy for my dad to use when he takes equipment in the car with him. He calls once month to see if his is working. Family is happy that he has emergency help if needed. Thank you, Carol (daughter)

9 years ago

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Verified Customer

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Linda Dunedin, FL

Always helpful if I call with a question. Wonderful staff with great knowledge of my Solo device and always ready with the answers I need. I am so sorry that I had not written down the last agent I spoke with in the last few months. He was very knowledgeable about my Solo System. Great people and great company! Thanks to all who work at Mobile Help

9 years ago

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Verified Customer

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tom Miami, FL

Best, most complete system for the money. My mother always takes her mobile device with her and feels much better having it. She lives a much more full and complete life now that she has MobileHelp. They have the best customer service and everyone is based in the US. That give my mother great comfort.

9 years ago

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Verified Customer

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Bonnie Madison, IN

Customer service is all that I have used so far. Each person has been like talking to a friend. I suggest that you market your product as a safety device for college girls and youthful hikers as well as for the elderly. Get the stigma of "old" off and the advantage of "help" for all ages on. I think that you'll see your sales soar.

9 years ago