Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

David Tinajero Long Beach, CA

Everything is working great. I wear the button everyday and take it with me when I drive. I haven't had to use it yet, but a couple of times I've accidentally set off the alarm. When that happens things go alright. They're all just very good, I appreciate the help and the service they give me.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Eugene Jarrel Phoenix, AZ

I investigated a lot of products, and I liked the idea of what Mobile Help had online; how everything works. That and the price; the pricing was very good, and the equipment seems to be very stable. The device itself is very handy, having the base I can take with me outside. It's small enough that it doesn't bother me to take it outside. I tested it twice and each time it worked very quickly. Two days ago I got out of bed and I fell. I was lucky that I was near a chair that I could use to get up, but I felt comfortable that if I couldn't get up, I'd be able to push the button and get help. The people that I called when I bought it were very prompt and very knowledgeable about the product. They helped me out quite a bit.

8 years ago

check_circle

Verified Customer

star star star star star

HDM Berlin, MD

Recently I experienced a false hit on the necklace and within seconds I had a representative on the system. Everything you advertise happen just like it should have. It certainly gave me a sense of security. She was professional, concerned and through with her questions. Best money I have spent in a long time. l

8 years ago

check_circle

Verified Customer

star star star star star

Jim Hoag Pasco, WA

I haven't used it yet, other than for tests. So far they've answered all my questions and have been very helpful. It seems to be top notch and working well, and actually connects to my Wi-Fi. That ease of use was my reason for choosing Mobile Help.

8 years ago

check_circle

Verified Customer

star star star star star

Gail Garrett, eldest child of Clifford Douglas for whom the unit was purchased. Jellico, TN

Even though my father hasn't had to use his MobileHelp, we are very impressed by the professionalism of the employees with whom we have dealt. The system to this point has been everything they said it would be and it has given my father a great sense of relief in knowing help is just the push of a button away.

8 years ago

check_circle

Verified Customer

star star star star star_border

Miriam Armstrong San Francisco, CA

I wanted it because they had the ability to help you anywhere in the United States. They cover you anywhere as long as you have the box with you. All you have to do is press the button and they will be there. I use it every day and take it with me wherever I go. I've pressed the little button on my pendant to see if it works and I got a call right away. I was very pleased with that. Though the button on the pendant is a little too high up, that makes it go off very easily. It's just too touchy. They should change that.

8 years ago

check_circle

Verified Customer

star star star star star

Christine Warren Crewe, VA

I searched different security systems online and since they were the best reviewed ones I decided to get it for my mother. She wears the bracelet all the time. We've called customer service a couple of times, mostly when we do testing, and things have been great.

8 years ago

check_circle

Verified Customer

star star star star star

Arlene Carter Waynesboro, VA

I got it since they gave me the opportunity to take the unit with me everywhere I went. With the other ones I could only go 500 ft. from my house, but with MobileHelp I can go all over the country. I haven't had to use it, but I think it's going to work okay.

8 years ago

check_circle

Verified Customer

star star star star star

Bob Hodgson Bristol, IN

I needed something to be safe and they offered everything that I wanted, so I went with them. I've never had to use it, but I have triggered it erroneously. I sat down too hard or fast, so they called me. I had to tell them that it had been an error and they just canceled the alarm. It's a very efficient service.

8 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Clinton Township, MI

It was recommended by a friend. I have it on all the time but I haven't had to use it. I've called customer service twice now because I'm planning a trip to another state, and I asked them what I needed to take with me. The first person told me just the cradle for my mobile device charger, and somebody else told me I had to take the base, which is correct.

8 years ago

check_circle

Verified Customer

star star star star star

James Dunnam Hawarden, IA

I saw an ad on TV, and I got a flyer through the mail, and I decided that we needed one. We haven't used it, but it's here when we need it. It works; if we fall or are in distress, we can call and get help. It's one of the best on the market.

8 years ago

check_circle

Verified Customer

star star star star star

Alice Chastain Kingston, MO

I saw it advertised. I'd been thinking about it, and I just did it. I'm not getting any younger, I live by myself, I'm outside a lot with livestock and a tractor and steps, so I just felt like I needed to do it. I've not had to use it, but it's gone off on it's own a couple of times. When it has gone off, they're Johnny on the spot, answering.

8 years ago

check_circle

Verified Customer

star star star star star

Edith Exley Bethlehem, PA

I found via an email that it was recommended by many people. I investigated it, and ended up choosing Mobile Help. I know that I have faith in it and hopefully it'll be there when I need it. It's comforting to know that it's there. I'm happy that I have it. I would recommend it to a friend.

8 years ago

check_circle

Verified Customer

star star star star star

Glen Wise Clearfield, PA

I got it mostly because I'm 88. I wear it every day, though I have not had to use it. It's just like an insurance policy. My experience with them has been fine. I one call that seemed to go great but that didn't turn out in a satisfactory way. Though after that things went fine. The price is acceptable.

8 years ago

check_circle

Verified Customer

star star star star star

Loretta Okeefe Apple Valley, CA

We got it because of the mobility it offered and actually, we just set it all up. We have the pendant, bracelet, the base unit, and a fall unit. Customer support helped us from the beginning with the set up and explained all the parts of the system to us.

8 years ago

check_circle

Verified Customer

star star star star star

Janet Crapo White Lake, MI

My friend had it and he liked it, so I got it too. I've tested it like you're supposed to, once a month, and they answer the phone. They always talk to you and help you through things. They've always answered my calls when I tested the device.

8 years ago

check_circle

Verified Customer

star star star star star

James Collins Rockford, IL

I got it since with it I can move around with it and be more mobile. We go out everyday and I always put it on. Both the necklace and the belt clip are very comfortable. We've had pretty good service, we have no complaints about it.

8 years ago

check_circle

Verified Customer

star star star star star

Donna Verbouw Grand Blanc, MI

Since I drive all over Florida on my own I wanted to have some extra security. I like that when I push the button to call them, somebody is there to answer me, even if it does take them a couple of minutes to come on. When I used it while I was up north, it only took them 60 seconds to respond to me.

8 years ago

check_circle

Verified Customer

star star star star star

Doris Barnett Lake Wales, FL

I got this one because it's local. I'd had another one and it didn't work. Most of the time I use Mobile Help when I go outside. It's dependable, and it works. My son in law accidentally dropped it in a little dish that I have, and boy, within a second the phone was ringing, and the system was running.

8 years ago

check_circle

Verified Customer

star star star star star

Babbett Killpatrick Chino Hills, CA

I chose MobileHelp because it's very responsive. During testing, I had someone contact me. They were very courteous, very responsive, and they explained things easily. They were quick to answer my questions and informative. They provided a lot of tools to use, especially in the car, which makes me feel a lot safer. I'm much more comfortable.

8 years ago

check_circle

Verified Customer

star star star star star

Mary Beth Saginaw, MI

I liked them best because they don't have a long term contract. We haven't had to use it, and that's a good thing. They were very good on the phone when we contacted them, explaining things. They were very friendly and the devices are user-friendly. It's very, very accessible.

8 years ago

check_circle

Verified Customer

star star star star star

Jacquie Lanctot Phoenix, AZ

I researched 3 different companies with the help of my sons. We all decided that this one was probably the one that would cover most of the things that we needed, so we went with it. The equipment is very convenient. The device doesn't get in the way or anything and I can carry it with me whenever I travel.

8 years ago

check_circle

Verified Customer

star star star star star

Sylvia Merritt Las Cruces, NM

I found them on the internet and the cost and coverage that they offered was what convinced me of getting it. My one concern is that the wrist button goes off on its own quite often. Still, customer support has been very courteous and helpful about it.

8 years ago

check_circle

Verified Customer

star star star star star

Rose Graham Brooklyn, IA

They don't have trouble connecting; they have WiFi and I like that. I wear the necklace because it's more comfortable. For showering I don't even have to take it off. It's real convenient. They are very wise when I call them.

8 years ago

check_circle

Verified Customer

star star star star star

Martha Walston Denton, TX

I had to call for help once due to breathing problems, and I'm glad to have Mobile Help, knowing that they'll help get the right people to assist me. Other companies didn't respond as quickly as they do. The response that I got was quick, and they stayed and helped me very well.

8 years ago

check_circle

Verified Customer

star star star star star

Irene Whiting Brooklyn, NY

The customer service was high quality. They are very responsive, very polite, and able to give me a lot of assistance. This device is for my mother. She doesn't like the wrist device, so she won't wear it. She wears the device around her neck, and we've had a couple of false alarms.

8 years ago

check_circle

Verified Customer

star star star star star

George Weathersby Byron Center, MI

I heard about them on an advertisement and decided to get it. Customer support has been very helpful. Especially when I completely messed up when getting my unit and setting it up. They stayed with me until I got everything set up. I've been with other companies and so far they have been the best one in terms of service and equipment.

8 years ago

check_circle

Verified Customer

star star star star star

Laban Hochstetler Middlebury, IN

The service was recommended by the person's daughter in law. He hasn't used it, but one night when he was sleeping he rolled over on it and set it off accidentally. They called him and his daughter in law right away. The EMTs were here before she could come, even though she lives half a mile away. They were just very quick.

8 years ago

check_circle

Verified Customer

star star star star star_border

Edward Goshorn Wheeling, WV

I'm handicapped and I fall a lot, so I needed something like this. I actually tried a different service, but it didn't work out right, so I switched to MobileHelp. I used it last November when I fell. They helped me get to the hospital and I ended up being admitted. I did have to wait for a while for the fireman to come and help me. I've never had any problems with it though.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Richard Everts Eugene, OR

I'm still not completely settled on the company to be honest. With the first company that we tried he had a limited range of mobility, he couldn't go too far. That was definitely a drawback, so we switched to MobileHelp since they had the unit that you can use no matter where you are. It's almost like a cellphone, but it connects directly to health services. There was a time when the phone part wasn't working so I called them and we got support immediately. They told me what I needed to do and the situation was corrected easily. I do wish they had a similar system to what Verizon used tot have. They had this service that had a smaller device that just hung around your neck. It could go everywhere and act just like a cellphone: you could talk through it and speak with an operator. I'm not sure this one works like that, there's no back and forth I think.

8 years ago

Reply from MobileHelp

Dear Richard,

Thank you for your review. There is 2-way communication with dispatch through your mobile device and your base station. The mobile device is the handheld device that sits in the charging cradle that you take with you when you leave you home. There are no speakers in the help buttons that go around your neck on on your wrist. We would be happy to go over the equipment with you to make sure you understand how everything works together. Please call Technical Support at 877-827-6207, Option 1 at your earliest convenience. Thank you for being a valued part of the MobileHelp family! Sincerely, MobileHelp Customer Service

Feb. 9th, 2018

check_circle

Verified Customer

star star star star star_border

Louis Sharkansky Laguna Woods, CA

I read some information about the services with the best value and they came up. Usually, I wear the necklace when I'm at home and I ended up canceling the outdoor device since I don't need it, I have my own cellphone. The device seems to be very reliable and high tech though. Customer support seems to be very thorough and helpful. I've called a couple of times because of false alarms.

8 years ago

check_circle

Verified Customer

star star star star star

Robert Warrick

The price was the one thing that convinced me. I carry it everywhere I go. It all seems to work well, though I haven't had to use it yet. Still, I feel it's dependable and that it's there for me if I need it, that's the important part.

8 years ago

check_circle

Verified Customer

star star star star star

Karen Nelson Minneapolis, MN

I think it's a great program, but I was never able to get on it since I'm on social security for dissability, I just couldn't afford it. They sent me the box and everything, but I had to go and return it. They were very nice and kind to me though and I really liked that it had the GPS.

8 years ago

check_circle

Verified Customer

star star star star star

Benjamin Williams Las Vegas, NV

I got it since I live alone and fall down a lot. I have no concerns about the button, I'm very comfortable with it. If something happens, I can just push the button and someone will be there right away. I can go anywhere I want to go since it works all over the United States.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

David Gillett Mountain View, CA

I saw the TV ads and was attracted by the options that they gave you. They cover you even when you were away from home. I don't go out as much anymore, but it was important to me to try and maintain that mobility as much as I could. I was really impressed with the key lock they put on my door knob. At first I couldn't find all the components that the manual said I should have, so I called tech support to figure that out. They were able to check with me and they assured me that I had all of those things and that it was all working correctly. They took me to the procedure to check on everything too. I was favorably impressed by that. Right now I'm a little concerned about the distance between me and the main base unit. If something happens, I don't know if I'll be close enough to the base station for the push or the fall to register. I also don't know if I'd be close enough to it to be heard. Aside from that I was disappointed to find out that it doesn't work in Canada since I'm currently working towards moving there.

8 years ago

Reply from MobileHelp

Dear David Gillett,

Thank you for your review. You must be within 600 feet of the base station to send a signal from your help button. That is about the length of 2 football fields. If dispatch is not able to make contact with you over the base station or when they call your phone number, after you have pressed your button for help, they will dispatch EMS. If you have additional questions, feel free to reply to this message or contact Technical Support at 877-827-6207, Option 1.

Thank you for being a valued part of the MobileHelp family!

Sincerely, MobileHelp Customer Service

Feb. 9th, 2018

check_circle

Verified Customer

star star star star star

John Bacon Oceanside, NY

Since the price and the equipment were better, I decided to go wit Mobile Help. We haven't had an emergency where we needed to press the button though. My husband wears the pendant and since he hasn't complained about it I assume it's ok. They're very good.

8 years ago

check_circle

Verified Customer

star star star star star

Clara Headings London, OH

My daughter read about it and we decided that it would work well for us. Especially since the button can automatically detect falls. It's there for us if we need it. All I have to do is press the button or, if I fall, it'll automatically know. I feel safe now that I got it.

8 years ago

check_circle

Verified Customer

star star star star star

Janine Mcbride Dublin, CA

I found a couple of services and they seemed to be the ones that would work best for my needs. Several months ago I fell and had to use it. They answered promptly that time. They've also answered my questions whenever I had any.

8 years ago

check_circle

Verified Customer

star star star star star_border

Thomas Hoqguist Anoka, MN

I live alone and since I'm 61 years old and not getting any younger I thought it would be good to get it. So far I've just tested it, I have yet to call for help. I've set off the necklace and bracelet accidentally a couple of times too. Every time they've answered in a reasonable amount of time. It gives me security. For $30 a month, which would be the price of a good dinner, it's worth it. In fact, I think they're worth more than $1 a day.

8 years ago

check_circle

Verified Customer

star star star star star

Rita Iceman Massillon, OH

They seemed like the best fit for what we needed, so I bought it for my mother. Customer support has been very attentive to her. As far as I know, she uses it everyday and has no concerns about it. Though she has mentioned that the fall detection button is very sensitive.

8 years ago

check_circle

Verified Customer

star star star star star

Diane Taylor Ephraim, UT

I liked their price and what they offered, so I decided to go with it. So far customer support has answered my questions really well and they've taken care of any problem that comes up. There hasn't been an emergency where I needed it, I just wear it. The device is just very convenient and small.

8 years ago

check_circle

Verified Customer

star star star star star_border

Jeanelle Arceneaux Gueydan, LA

I had read a pamphlet about them and since they seemed to have what I needed I decided to give it a try. I actually had to call them because the button has gone off for no reason. Sometimes it goes off if I sit down and sometimes even if I'm just sitting still. Technical support helped me out and gave me some options and things to try for a week so we could figure out just what the problem was. If things don't work out, they will just send me a new pendant. They're still helping me figure that out, but they've been doing a good job.

8 years ago

check_circle

Verified Customer

star star star star star

Maria Mccormack Glen Cove, NY

My sister was the one who convinced my mother to get it. They're a good company. I saw a commercial for them and I had read about it before making the choice. A couple of my friend's parents have it too, so that convinced me in the end. She hasn't had to use it before, but she wears it around her neck. Everything is good so far.

8 years ago

check_circle

Verified Customer

star star star star star

Constance Olson Winter Haven, FL

I looked at three different services and decided that this one was the best one. Though, this one is a little bit more expensive than the rest. Still, I got it and wear the bracelet everyday. I have not had to use it yet, but the few times that I've checked the button they have been responsive and pretty quick.

8 years ago

check_circle

Verified Customer

star star star star star

Cora Crigler St Louis, MO

I heard about it on TV and since it sounded good I decided to get it. I've only actually used it once. I fell on my kitchen and the little device went off. They called me and asked me if I needed an ambulance or something and I asked them to call my husband instead. They got a hold of him right away and he came and got me up. It's dependable.

8 years ago

check_circle

Verified Customer

star star star star star

MerryZavala

Very helpful sales staff and courteous customer support very willing to work with you to get the product you need at reasonable prices. I appreciated the fact that I could cancel at any time with no hassle. They prorate your bill for your refund.

8 years ago

check_circle

Verified Customer

star star star star star

Frances Brown Philadelphia, PA

I got it because I can travel with it. The button is comfortable and I use it every day. I haven't really needed to call or contact customer support yet. I was actually kind of upset since I they never called or followed up with me after I received the merchandise. Still, it's always available and very accessible.

8 years ago

check_circle

Verified Customer

star star star star star

Barbara Herter Gibbon, NE

My children chose this one for me. I haven't had to use it yet, but I've accidentally prompted the alarm. Whenever that happens they have been alerted immediately and called to check on me. From that I know that if I really did fall or have a problem, it will work. They've always been right on the ball with that.

8 years ago

check_circle

Verified Customer

star star star star star

Janice Schweitzer Delray Beach, FL

I got it since I could use it at home or when I go to upstate New York in the summertime. To do that I just need to take the unit with me and I'll be connected alright. Customer support has been very attentive whenever I call them with a question.

8 years ago

check_circle

Verified Customer

star star star star star

Jan Rankin Golden Valley, AZ

I got it since I could take it with me wherever I went. I haven't had to use it yet, thank god, but I have it with me all the time. I've set it off without even noticing, but they couldn't have been nicer about it. I really appreciated it. It has been good so far, I'm very thankful for it.

8 years ago