Name: MobileHelp
Rating: 4.6

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Verified Customer

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Betty Lichtman Pikesville, MD

Sometimes I'm alone so I figured I might need to have something like this when I'm out driving by myself. I just thought I might need it and it's better to be safe than sorry. I have the one that you can wear like a wristwatch and I wear it all the time. I like it because I don't have to worry about it. I can just push the button and somebody will be there to help me. It's a good thing to have, especially for a 50 year old person like me. Anything like this that helps me is worth the money.

8 years ago

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Verified Customer

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Arthur Lagrone Longview, TX

I got it for my grandfather because I liked the features that the product has. Customer service has always been quick, friendly, and always have good follow up. The device has always worked when we needed to use it. It has been a great experience so far.

8 years ago

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Mary Folden Ankeny, IA

My sister has had this for quite a few years, so when I went and got one I picked the same one. I haven't had to use it at all, though the other day I actually made the mistake of leaning too fast to pick up a throw rug and that set the alarm off. That has happened several times already actually, and every time I've gotten a call from them immediately. The only problem that has popped up is that they want me to put on a thing on the door knob, I think to let EMS come in, but I don't have a knob they can put it on...

8 years ago

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Ronald Trent Russell, KS

I got it since I'm getting old and I live all by myself, so it's the kind of thing I need to have around. Everything is working just fine. The customer service representative was really helpful and knowledgeable. They had a lot of experience. It's really worth the money.

8 years ago

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Elaine Treske Valley Stream, NY

I made a quick decision on it. This one and three other services were in the AARP magazine and I called them. The person that responded was very charming and told me that her mother actually used it to. It all just seemed like a good idea. I haven't had to use it, but the neck alarm goes off with the least amount of provocation. I'm a big person, somewhat overweight, and I like reading while lying on my stomach. The thing was really sensitive and it would go off on its own because it thought I was falling when I was just really lying down. When it goes off, you have to press and hold the button just to stop it and then I have to tell them that it was a mistake. I'm finally wearing the wrist one which doesn't seem to be as sensitive. Now I'm just a bit worried about going down to the cellar to wash. It doesn't seem like anyone would be able to hear me from there. If I can't hear them or they can't hear me and I set it off by accident they won't know that. I probably should have extra ones down there but I'm not sure if that'll solve the problem. I also don't really like wearing it in the bathtub, but I guess I have to. Other than that it did take me a little while to figure out how to take the other little piece with me when I go out of the house to do grocery shopping and other things. I mean, I had been laying on my bed for months because I had a had a problem with my knee, so I didn't really try to figure it out then, but I understand it now. I feel safer having some kind of connection to other people. I still have to come up with more people to put in the list of contacts to have, at the moment I just have my daughter, but it's ok for now. I don't like that customer support has limited service hours, so if you have any hassle when they're not available there are not many options, you just have to wait. I thought the thing was expensive, but I did pay for a whole year so that might be why.

8 years ago

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Verified Customer

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Mary Hager Eden, MD

I got it mainly because I liked that the device can be carried outside when you go out. I bought it for my mother because of that. The people that respond on the phone are very nice and polite. As far as I can see, it's the best one to have.

8 years ago

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Gene Milam Semmes, AL

I had been thinking about getting one for sometime and after seeing their ad I just decided to get it. I haven't had to use it yet, but the man that I dealt with was very supportive and informed me how the system works and everything. Their rates are competitive and I'm satisfied with the service.

8 years ago

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AmyKamerow

I have had mobile help for about 5. Months. They called me a few days ago stating g they were Sending me a new module for my neck. My battery was low and I had no idea. They are always on top of everything and they are wonderful company to work with. Thank you

8 years ago

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ClarissaJurgensen

As yet, I have not had to use any of the devices = in fact, I would like to return the wrist band as I don't have a use for that. Maybe I need to read over the instructions to see if that wrist band is something I really need. Otherwise I think the system is very good. Your company rated highest when I was looking for a system I could take outside and with me on any trips.

8 years ago

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BruceWeston

I haven’t needed to use it, so I don’t have much experience to report. I accidentally hit the call button once and when the operator came on, she was very nice when we explained what happened. You should give an option for no opinion on your stars ratings below. I gave a low response on company trustworthiness because I have no opinion at this time and I couldn’t submit the survey unless you got a star. Makes me skeptical about your trustworthiness after all.

8 years ago

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Verified Customer

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April Lord Wabash, IN

I needed to have something since I'm at a high risk of falling. I've never had to use it but my alarm went off a couple of times on its own. On those occasions they have called immediately to make sure that I'm ok. The system is easy to get to and I know if I fell I would be able to push the button and get help.

8 years ago

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Verified Customer

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Elaine Lain Cranberry, PA

I needed something that would work outside my home and the only other thing that we knew of locally did not have that feature. That's why I ended up going with MobileHelp. So far I haven't had to use it, but I haven't had any problems whatsoever. It's all really accessible if I ever need it. It gives me security and I'm satisfied.

8 years ago

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Verified Customer

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Carol Agneta Peabody, MA

I got it because I liked their equipment and customer service. They're always very responsive, professional, and knowledgeable. They have made things easier for me. The device is easy to use and very up to date with technology. I wear it every day.

8 years ago

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Eleanor Tague Rancho Santa Margarita, CA

After researching on the internet it seemed to be a good match between what my mom needed and a reasonable price. Customer service was helpful during the initial setup. In the couple of months we've had it we haven't really used it, but sometimes I just go an look up where she is. The GPS is very accurate.

8 years ago

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Regina Sandefer Cleveland, TX

After I had a panic attack and had to have someone come in and break into my house to help me, I decided to get it. I've had it for a couple of weeks so I haven't had to use it yet. Whenever I call them, they talk to me and answer everything I need.

8 years ago

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Debbie Whitney Pearcy, AR

I saw an advertisement on T.V. and decided to call them. I haven't had it for very long but we've called them 3 times to make sure that it all worked and to make sure we didn't have any issues. It seems like it's a very affordable and easy to use option to take care of my loved ones.

8 years ago

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Verified Customer

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Jeanette Carver Mineral Springs, AR

The device is for my mother. We went with them since they're American based and have good customer service. Whenever we've had to use it they've been very helpful. I don't have to wait to get help. The device is also easy to use.

8 years ago

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Morton And Lorretta Kuznetz Bellevue, WA

We got the device for my grandfather. It has been a very comforting and positive experience to deal with them. Customer service has been able to answer all my questions and they have dealt with any issues that came up. The device does what it needs to do in the right place. They've just been a great company.

8 years ago

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Mary Coleman Memphis, TN

Customer service made sure that I understood everything and gave me several numbers I could call if I had more questions or concerns. They were just extremely friendly and attentive. We haven't had to use it yet, but it's nice to know that it's there in case I need it. I think they're a great company and the service is great help.

8 years ago

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A.V. Chandler, AZ

I decided on MobileHelp since it has the GPS feature and I can take it anywhere I go. I mainly use the fall button, though I had a surgery fairly recently and I'm now recovering at home. Still, they respond immediately when the alarm goes off, though sometimes it seems like it goes off too easily. I do like the fact that you can take it into the shower.

8 years ago

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Marilyn Faulkner Grifton, NC

I've only had it for 2 weeks at most and I haven't tested the driver part of it to see if it actually knows where I am. I do think that I'm going to enjoy this. The only thing is that I'm not sure how much pressure the button needs so that the alarm goes off. Still, it's certainly a comfort to know that I have it.

8 years ago

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Joyce And Ronald Copin Modesto, CA

I haven't had to use it yet, but I'm the medallions and home hook up are gonna work. It seems to do more than the life alert I used to have, that one wouldn't even go outside the home. Customer service got me the information I needed really quickly and we discussed things over the phone. I appreciated that they went through everything with me. They were really nice and helped me make the decision. I'm pleased so far.

8 years ago

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Nancy King American Falls, ID

I saw their Ad and thought it was just what I needed, so I got it. So far I haven't had any need to use it yet, thank goodness. The service seems more reasonable than some of the other services I looked at. I'm sure it'll be fine and I feel more safe having it.

8 years ago

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Margaret Coon And John Futscher Riverside, CA

I didn't research it or anything, I just saw it on television and my mother had something like this before, so I got it. I haven't had to use it yet, but I just wear the pendant and carry the mobile unit when I walk down to feed or work with the horses. Whenever I've mistakenly pushed the button they have gotten to me right away.

8 years ago

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Helen Potter Schertz, TX

There was a time when I felt that I was having problems with my heart so I pressed the button. It turned out to be a false alarm that time. I've only really talked to them couple of times and I got good service and suggestions on what to do to improve my service and cover my necessities. The device is too sensitive though. Even if I just jiggle the button that detects falls it goes off. They should be sending me one that's not as sensitive. It is a little bit expensive, but I would recommended it for anybody that lives alone and needs it. It's pretty effective and good immediately.

8 years ago

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Charlene Moore Saint Johnsville, NY

I remember seeing it on T.V. But other than that I'm not sure how I ended up getting it. I haven't had to use it yet, but whenever I've talked to them they have been great. The device does give off false alarms so most of the time I don't wear it because of that.

8 years ago

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Margie Butler Cortland, OH

After I had a bad fall and saw this advertised I thought it was about time I got one of these. I haven't had to use it yet since I just got it, but if the alert goes off they answer right away and make sure that I'm ok. I feel very safe with it.

8 years ago

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James A Koplin Sr El Monte, CA

I bought it for my aunt since she could go any place outside her home with it. So far she has used it about 8 times already. Customer service is easy to deal with and when they call my aunt she can understand them well. I think that the wristband device is great since it doesn't turn in your hand or anything like the medallion does.

8 years ago

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Donald Hartlen North Port, FL

My decision to get it basically boiled down to the lady that sold it to me. I've had it for two months now and I've never had to use it. In fact, I hope I never have to. Still, I love customer service, every time I want or need something they are always there.

8 years ago

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Marjorie Meurn Ellenton, FL

What convinced me was the cost of the service and it's effectiveness. They answered all my questions and offered me more information when I was making my decision. I've only had it for a couple of weeks though, so I haven't had to use it yet.

8 years ago

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Mary Jane Streitmatter Wyoming, IL

Their products are in good standing as far as quality goes so I went and got it for my mother. They have been attending to the needs and questions that we have had. They also explain things very clearly and make sure that we understand everything that's going on. They've just been very thorough and have done a good job with following through with what they have promised. The device is also easy to use.

8 years ago

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Carolyn Brantley Orange Park, FL

I went with them since they were available in Florida and their features were good. I haven't had to use it yet, but I wear it every day. The people that I've talked to are older so they know what kind of situations we actually worry about and what is most important to me.

8 years ago

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John Ginley Nanticoke, PA

My daughter is the one that bought it for me since she thought I needed it. She lives in Illinois and she set it up when she came for my birthday. When she did that they didn't show up or anything, they told her what to do and she set it up. They sound like they're trustworthy, I guess that if the alarm goes off they'll be right on it and let her know.

8 years ago

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Gary Goodman St George, UT

It seemed good judging from the features that it offered, so I got it for my mother. She hasn't had an emergency where she has needed it, but she said she has accidentally pushed the button a couple of times and had a false alarm. I was impressed that they got back to us right away on those times. They have always been very courteous and friendly. It is hard to respond to calls from the base station though.

8 years ago

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Rita Bodine Miramar Beach, FL

Since I fall down sometimes and I live alone I thought it'd be wise to have something I could use to get some help. I fall about twice a year, so I haven't had to use it yet. Still, I wear the fall device all the time and I take the responder with me when I go shopping just in case. The device works fine and I tested it enough to know that I can talk to them no matter where I am in the house.

8 years ago

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John Vermillion Kansas City, MO

My daughter picked the service for me and she went and compared everything. I've never had an occasion to use it yet, but I've had some accidental alarms. On those occasions and when I test it they have been very quick and alert in answering. I'm satisfied.

8 years ago

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Jane Jackson Port Saint Lucie, FL

I live about 90 miles away from Fort Lauderdale and since I take a lot of falls, getting it was something I wanted to do. I'm very happy about it, even though I haven't had any falls since I got it. I think the service is worth it for me and so far it has been excellent.

8 years ago

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Anne Webber And Jacqueline Kopf Lakeland, FL

I liked their GPS feature and the price was good. I haven't had to use it yet, thank god, but the device is good and whenever I push the button, even if it's a test, they answer. Customer service has been very helpful, polite, and courteous.

8 years ago

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Anonymous Beaufort, SC

When I was looking around it just looked like all the other companies were getting their equipment from MobileHelp, so I thought I would just go with them. I haven't had to use it yet, but the equipment seems to be good and works well. It's easy to look things up. I feel comfortable knowing that it will work.

8 years ago

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James W Morris Tionesta, PA

I saw it advertised on television a number of times and I kinda liked the way they did things. They didn't need a contract or anything, so I decided to give it a try. I've used it once so far to call an ambulance for my wife and they came here right away.

8 years ago

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Steve Solar Waterford, WI

I liked the look of the equipment and I found out it was good quality, so I went with it. I haven't had to use it yet but the customer service people have been just fine. Statistics-wise they look good and I assume they work. I'm just hoping that as the year goes by they don't raise the price too much, otherwise I won't be able to keep it.

8 years ago

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Diana Washington, NY

I've never had an emergency to be able to rate them, but once my cat sat on the base station, and they contacted me right away, fearing an emergency. My only reservation is that in a storm when we had numerous power interruptions, the system activated itself. That makes me fear that it might signal an emergency when I'm not even home or when I'm sleeping if I don't hear them calling to me to ask if everything is okay.

9 years ago

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Erika Brown-Hood Pensacola, FL

When I have needed help. MobileHelp has been there for me. Sometimes when my cats sit on the call base they're very polite and not rude when it's an acccidental call. I really like the customer service and I love that they contact my loved ones when I'm in an emergency.

9 years ago

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Anonymous Flower Mound, TX

The rep took a lot of time on the phone with my mom and brother to explain things to her. Also, encouraged her to "test" the button so that she would understand how it works - that took over an hour and a LOT of patience! Customer Service is excellent!!

9 years ago

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Amy Traverse City, MI

Friendly and efficient staff. My mom has had a couple false alarms but they were right there within minutes with the EMT's and they called all the contact people. I was able to call on the weekend late and get a friendly staff member who was able to tell me that the EMt's said she was fine!

9 years ago

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Russell&Rosemary Genesee, MI

My parents are getting old in years, so I purchased Mobile Help to give them a little extra security. my mother use it once to summon an ambulance for my father, and it was comforting to know they got the help they needed because I was out of town.

9 years ago

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Sudie Winston-Salem, NC

Speaking to their agents was good, quick, and easy. Not only do they provide a quick response, the device allows up to know where she's at. Plus, she can use it anywhere she goes. Besides that, they should probably come up with a smaller crest. It would be a nice thing to do.

9 years ago

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Teresa Wills Point, TX

The person who called me originally was very helpful! He was available when my daughter called to purchase the system for me, and he's been very informative. Everything has worked just fine, even for false alarms. My only problem with it is that sometimes I'm just sleeping, and the button goes off in the middle of the night when I haven't fallen. Either way, better safe than sorry!

9 years ago

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Anonymous Montgomery, IL

When my device went off accidentally, they answered right away. The representative was excellent and very informative. I asked him to give me a call back in a day or two while I concurred with my kids and I did that, and it was fine. I just wish that the wrist button was also the microphone and audio, so you didn't have to shout across the room or the yard or something. That would really be a prime feature.

9 years ago

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Suzanne Hamilton, GA

I haven't had to really use it medically, but I'll say this much; when that button is pushed, they respond really fast. The people I spoke to were really polite and nice. What I really love about this is you can talk to them through the devices. It's given me a peace of mind.

9 years ago