Name: MobileHelp
Rating: 4.6

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Verified Customer

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BernardStorck

Found out about Mobile Help from someone who is using the company. He was very happy with their response in time of distress. I have had Mobile Help for only 2 months and have not needed to use it. The sales person was very informative. I thought the price satisfactory. I opted for a year and have both the at home and away monitors. It arrived quickly and nicely packed. I guess the true test is if and when I need their help. Also opted for the extra warranty.

8 years ago

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June Lamey Titusville, FL

I had a friend who was involved with them and recommended the service. They have been good so far. They've answered my questions and everything has worked out the way they said it would work out. I haven't had to use it yet, but I'm ready if I ever do. That was the purpose of getting it after all. I'm pleased with it.

8 years ago

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Lorraine Prokopec Pittsburgh, PA

I was getting rid of the other one I had since my button just wasn't working at all. I was trying to file a claim with the attorney general's office against them and MobileHelp just happened to call me when I was fed up. I liked their products and they even offered me a lock box which I thought was a great asset. That way, the paramedicts don't need to break down my door just to get to me. Because of all of that, I decided to take the offer. I've accidentally set it off at night when I'm getting ready for bed. Sometimes I lie down on the wrong side of it and push it, so they call me. It seems to work, though the only thing I don't like about it is that it seems to take an awfully long time for somebody to get on the line with me. It's probably no more than a minute, but through it all the machine keeps saying 'There's a medical alert' or 'They're going to help you' and it just seems to take forever. If I was in serious trouble I wouldn't want to wait that long for them, they need to speed it up in some way. They were very nice and I apologized for the false alarm. Maybe they could've taken care of a real emergency then, but they were very nice when we talked. It's awfully expensive though...I really can't afford that much money. I've seen some other ones that might be a better deal than this one.

8 years ago

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Thelma Astor Delray Beach, FL

I needed a company that would cover me when I wasn't at home, and they did just that. Lately I haven't been feeling well though, so I haven't really been able to go out with it. One time I did fall and they came out quickly. They were very good about helping me.

8 years ago

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William Jeffers Trenton, SC

We checked some of the companies and we felt that MobileHelp was the best for us. My wife is the one that wears it all the time around the house and when we go out too. The equipment is convenient, we got the mobile one to take out, one unit for the house, and the little base unit that stays in the house. We haven't run into any problems or anything. Though, almost a month ago, my wife did fall but the thing didn't go off.

8 years ago

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Andrew Geria Fort Lauderdale, FL

I went with them mainly because they were the primary manufacturers of most of the other mobile alert devices. Besides, they had a competitive pricing program, a flexible payment schedule, and they were very willing to accommodate my situation. Because of that I felt they were the best equipped and reputable provider on the market. I also liked that their support representatives are all located in the US, that way I can avoid the oversees help desk type of people. I haven't had the opportunity to use it, but I keep the mobile monitor next to my bed and keep the base monitor in the living room. I kinda hope I don't have to use it but it's reassuring to have, particularly when I'm alone at home.

8 years ago

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Patrick Watson Emmett, ID

I'm 80 years old and I'm having problems on my back and legs, mostly because of nerve damage, so I'm not very steady on my feet. I thought, you know, I needed something to call for help if I stumble and fall. They have been there for me in case that happens. Generally, I put the button in my pocket or around my neck. I've never had to use it, but I'm still glad I have it, it gives me a sense of security.

8 years ago

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Sue Thompson Tomball, TX

I switched to them because the one I used before was just horrible. I've only had to speak with them a couple of times and so far they've all been pleasurable experiences. The button is comfortable and easy to use. It's also very affordable.

8 years ago

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G.M.

I saw different ads on TV and after my uncle picked it up, I decided to sign up with them too. I usually just wear my bracelet. It's easy to use and I like that. Anytime I've called them everybody has been very helpful. I appreciate that.

8 years ago

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Alvin Ferebee Elizabeth City, NC

They have been helpful to me. Their response is really, really great. When I called them they were here in less than 3 minutes. I know they are always there for me. The button does everything they say it will do, though I don't like that I can't sleep with it.

8 years ago

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Hildegard Smith Carlsbad, CA

I got it since they offered help for when I'm outside my home. Fortunately, I have not had to use it, but I take it with me whenever I leave my home. I haven't run into any situation where I needed to call customer assistance.

8 years ago

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Shirley Fisher Chardon, OH

They were the first ones I called and answered all of my questions the right way. Because of that, I bought it for my mother. She has it on her all the time and it's comfortable. Besides, it looks good and it's easy to operate. Customer support has been helpful.

8 years ago

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June Mccolloch Sacramento, CA

The service was recommended by our carrier company, so we got it. The button is very comfortable and easy to use. We haven't had to use it yet, but so far they've been good. They've answered all my questions and have been there for us.

8 years ago

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Eugene Allen Elkhart, IN

We found them through a recommendation. I haven't had to use it, but I keep either the bracelet or the necklace on at all times when I'm home. I don't quite like the band on the bracelet though...As for customer support, they have been very responsive to any problem I've ever had.

8 years ago

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Michael Haycock Sandy, UT

I saw their commercials and stuff so I just decided to try them out. On an occasion I was downstairs and fell. I couldn't get up by myself and there was no one around to help me. So, I decided to push the button and they answered my call. They called the people on my list and the paramedics as well. They understood the situation well. I like them, the service is of good value to me.

8 years ago

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Alicia Nevarez Visalia, CA

I needed something for my wife, so I got Mobile Help. They respond right away and the thing is comfortable to use. Besides, it's pretty cheap, the unit and bracelet come together for a reasonable price. It gives both of us protection.

8 years ago

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Tony Hernandez Albuquerque, NM

I liked that they had GPS you know. That's why I got it. I've never had to use it but I just carry it with me through out town. It's a handy thing to carry and it looks like it does what it's supposed to. They've been good to me.

8 years ago

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Evelyn Gillespie Hayward, CA

After seeing an Ad on TV for them I decided to go with it and get it for my mother in law. She wears it all the time in case there's an emergency. It's a very convenient thing to have. Besides, everyone has been very responsive. We don't have to wait at all to get an answer and they always answer our questions. Everything goes smoothly.

8 years ago

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Brenda Blake Boca Raton, FL

My friends were the ones that recommended it. I haven't had to use it yet but I wear it all the time. I've had a couple of questions and customer support has answered them immediately. The button itself seems very durable and it's very comfortable. I also like that they have the option of a necklace or bracelet. I'm very satisfied with it.

8 years ago

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Carolyn Macleod

It's great because they have something I can take with me when I go outside. That is the most important part for me. I usually take that with me when I go to a doctors appointment or if I leave my home. I'm extremely pleased with it. I needed to have it since I'm diabetic and I've been very pleased, very relieved.

8 years ago

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Beverly Arnold Lancaster, PA

From ratings and reading about them it showed that they offered more than what others did. I got it at the end of December, so I haven't even had it for a full month. Usually I just wear it around the house. The button is easy to use, though our cat has knocked over the smaller one. The other one is big enough so that it's not a problem though.

8 years ago

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Ada Melendez Enterprise, AL

I saw a commercial for MobileHelp and decided to call them to ask questions. I wear the thing that is kind of a watch on a daily basis. There's just one thing that I can't deal with and that is the lock. I've tried to open it but I can't. Other than that, I think that everything is excellent.

8 years ago

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Lisa Freedle Lexington, NC

Thank goodness I haven't had to use it, but now I'm doing more than I was before because I'm not afraid of falling or being stuck here. If that happens, someone will know that I've fallen. The button seems durable. It gives me peace of mind and I'm just happy with it.

8 years ago

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Robert Otte Canton, MO

Their personnel was the one that convinced me of getting it for my father. He is 84 years old and he keeps it on constantly since he lives by himself. The technology behind it all is really good. I'm very satisfied with it so far, they have been great.

8 years ago

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Joseph Judd Gainesville, VA

Some of my friends had told me about it, and since I saw their ads on TV I thought it'd be good to get. I keep the button with me at all times. I've had 2 occasions when the thing thought I had fallen when that was not the case. One of them happened while I was in bed and they called to ask me if I was alright. Though last week I actually fell down twice while walking down the street and I got no notification. I was told that that was because I had the wrong device, the one that doesn't detect falls. I guess I wasn't properly informed about which piece I should carry with me. I was a bit discouraged by that but I definitely intend to keep it since I'm an old, single man and I fall often. When I do call them with questions they give me the answers.

8 years ago

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Sharron Hauschild Oakley, KS

My sister had one, she is a little bit older than I am. Since I started having back problems I thought I was going to fall more often so I decided to get this service. I don't have any concerns about the buttons and wear the bracelet all the time. I feel very lucky to have it and I'm very happy with it. It makes me feel safer.

8 years ago

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Julius Cinque Boyds, MD

We were in need of this type of service and since MobileHelp had a good reputation and a reliable equipment, we went with them. We haven't put it to use, it hasn't really gotten to us yet, but the company has been very attentive so far. I'm looking forward to having a good relationship with them.

8 years ago

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Marilyn Bell Beverly Hills, FL

Mobile Help was my choice because it was cheaper. I can use it anytime because I pay by the year because it was cheaper that way. When I talked to someone to get my Mobile Help he explained everything to me and what my device was and all that. He got me a charger for my car. I take it with me when I go out. I really enjoyed my Mobile Help.

8 years ago

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Alma Doolittle

We have had it for about a month. We picked it because the person that uses it doesn't just stay at home, she's on the go. She wears it every day but has never had to use it. Customer support was very helpful during the whole process of getting it all set up.The button seems well constructed and it's waterproof.

8 years ago

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Marilyn Zimmerman

We got it because we like the fact that it is wireless. Since they had a sale on it when we got it, it ended up being a very reasonable price for us. We haven't used it yet, but the button is comfortable and very easy to use. Customer service is good and everything was very easy to set up.

8 years ago

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Marie Moulton Escondido, CA

I got it because I knew that if I fell it would just work. I haven't had to use it yet, but I wear it and I take the little thing with me when I go out. I haven't used it yet, but I've tested it and it works fine. I think the price is also pretty good.

8 years ago

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Anonymous Spearville, KS

I just picked this one for my parents after looking things up on the net. After reading about it, it just seemed like it was good. Every time I've called customer support they have been really good about answering my questions and giving me any help.

8 years ago

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Beverly Alessi Rome, NY

The big determining factor that made me choose it was the fact that it can travel with you. I've had it for a very short time, it has only been a week. Still, this one is more convenient than the one my mother used to have. The people that I talked to from MobileHelp were excellent and they answered my questions. They made it very easy to use it.

8 years ago

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Valerie Lewis Jamaica, NY

I looked it up after seeing the commercial and I saw that Mobile Help has the fall button; that's what my main concern was, because we were with Phillips and it didn't have that service. Someone is not always with the person it's for, so that was the main purpose for going with Mobile Help.

8 years ago

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Anonymous Bonita Springs, FL

My neighbors suggested it for me, so I got it. I haven't had to use it yet, but the button is comfortable I just wish it had a white rope instead of a black one for the piece that goes around your neck. Customer support helped us get everything set up. I think it's all very nice.

8 years ago

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Anonymous Baltimore, MD

I heard a lot of people talking about this service. Since I have a medical problem and live alone I thought it would be good for me. I haven't had to use it recently and I hope I don't have to again. I know that whenever I need them, the will be able to come to my aid.

8 years ago

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Martin Dittiger Mount Juliet, TN

I got it since they had more to offer than the other companies. Everything they've said has been good, their customer support is good quality. The device is also very effective. It is very sensitive so if you fall or drop the pendant, the alarm will go off. Hopefully I won't need it in the future, but I'm glad I have it.

8 years ago

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Nancy Garner Chippewa Falls, WI

I needed to have something since I live alone and have a lot of health problems. I take the mobile GPS with me when I go into my car, it's just very convenient. It can go with you when you're driving, going grocery shopping, etc. and you can use it to get help right away.

8 years ago

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Isis Martinez Houston, TX

My family is the one that has it and they say that it's very useful. All you have to do is push the button and the ambulance or whatever will know your location and come help you. They use it everyday except for when they sleep. I wish I had it since I fell the other day and I couldn't push myself up.

8 years ago

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Shelby Martin Roxboro, NC

I got it for my mother since it was on the top of the listings that I found online. Customer support is extremely effective and concerned about customer value and the feedback we give them. The button is very easy to use for my 67 year old mother. It's very intuitive and doesn't have too many buttons.

8 years ago

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Duane Bender Billings, MT

I saw their advertisement on TV and decided to give it a try. Customer support has answered all questions to my satisfaction. The button is very easy to operate. I haven't had to use it yet, and I hope I never have to, but it's reassuring to know that it's there if I need it. Even if I can't get to a phone, they can help me.

8 years ago

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Carole Fessler Sumner, WA

The service was recommended in AARP, so I looked into it and bought it for my mother. The salesperson was fantastic. They were incredibly informative and very patient with my 8 million questions. The button is easy to use too.

8 years ago

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Phyllis Nodland Spokane, WA

I ordered it for my mom since she doesn't live anywhere near me. Right now we haven't used it or installed it, we're about to do that. Still, when I researched it their service was in the top 5 services of this type. Price-wise it was in between those and, since the reviews were good, I picked it out. It just seemed like the best one. I've looked into the box and it all looks very modern.

8 years ago

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Kathy Brauckmuller Winchester, TN

I decided on it based on the thing that you can put on the doorknob. If you have that, they don't have to break in to get to you. It's easier for them too. I haven't had a chance to use it, but I hit it by accident and it wasn't even two seconds before they were on the line to see if I was ok. The thing is a little big though.

8 years ago

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Kenneth Shuford Country Club Hills, IL

I saw it advertised on AARP and decided to get it. I haven't used it yet, but it's a convenient option to have at home for fall protection. It's right at my bedside and I can also take the watch or necklace with me. When I tested it, the hospital called me right away to see if everything was alright.

8 years ago

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Ann Jackson Opp, AL

I have not had to use it yet. I wear it everyday and I have it on my purse too. Everyone that I've talked to has been very concerned about me. They are all very nice, thoughtful, and helpful. I feel like this was the right way to go for me.

8 years ago

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Anonymous Pasco, WA

My daughter was the one that chose this for me when I was at the hospital. On a typical day, I just put the wristwatch thing on and walk around with it. I haven't had to use it, but when my daughter tested it we got an instantaneous response. They were quick. The button is also easy to use.

8 years ago

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Tom Holden Russiaville, IN

I just got them because I am able to leave the house and still get their help. So far I haven't had to use it, but on a typical day I just take it with me. I'm not always in the house so it's useful. I'm happy with it. It all seems to be excellent and safe. Plus, it's good that I can pick it up with my insurance.

8 years ago

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Nancy Neal Lawrenceville, GA

I got it because I liked that I could take it with me anywhere in the U.S. I've had it for 2 months, so I've never had to use it. Still, I wear it everyday and I have no concerns. When I called them they walked me through the entire set up of the system and how to do it all. I didn't have to read anything, they did it all for me.

8 years ago

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Sarah King

I am nearly 87 and had a couple of falls, I switched to MobileHelp because it has back where ever I go, from shower to trip, They worked with me to set up what I needed for my safty,very efficient and most courteous, for an older Southern Lady that is half the battle. Thanks MobileHelp

8 years ago