Name: MobileHelp
Rating: 4.6

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Verified Customer

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D. P. Colonial Heights, VA

We got it based on my neighbor's recommendation. We've only had it for a few months and it's been comfortable. the only negative to it is that taking a shower with it on, the nylon cord gets wet. The only time we've used it is when my wife accidentally triggered it, and Mobile Help responded. I answered the call that my wife was okay. They said it was fine, thank you, and that was it. It seemed to be very quick and responsive.

8 years ago

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Linda Richards Seattle, WA

I wanted to try the mobile out in the city, for its ability to transmit for help. I have not had to intentionally use the device, and I no longer wear it in the house because it sends false calls so easily. Their people have been very responsive and tried to help, but it is extremely sensitive, and the button is flush with the surrounding equipment, so it is very easy to have false calls, and I have had a number of them. The company is really great but their equipment has some drawbacks.

8 years ago

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Verified Customer

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Janice Jackson Kannapolis, NC

I was with Life Alert, but they only just cover the house and stuff. I wanted something that covers me no matter where I am or what I'm doing. So far everything has been fine, and we haven't had any problems. I haven't had any reason not to trust Mobile Help.

8 years ago

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Verified Customer

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Judy Hill Bloomington, IL

A friend of mine that I trust very much had it, and referred me to it. I haven't had to use customer support aside from the monthly check, and the people were very cooperative and very easy to work with. I wear it everyday, and I'm happy with it.

8 years ago

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Alberta Walcott Mesa, AZ

My two daughters that are nurses looked into it together, and they decided Mobile Help was the best one. I'm wearing the wristband and it doesn't fasten very well, but when we call it we get an answer right away. I would tell a friend about it if they were interested.

8 years ago

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Verified Customer

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Lola Eckardt Birnamwood, WI

I needed to upgrade my station so it would pick up signals better, and that's how I ended up with Mobile Help. So far I've only used it just to test it. I've told a friend about it, but I don't know if she uses it or not. They've helped me when I've called, but I don't like the medical alert device. I don't like that if you wear the watch device, you also have to wear another medical signal device anytime you go outside, away from the station. I'd like one that you could just hang over your neck that would have the whole thing built into a single piece.

8 years ago

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M. A. Falling Waters, WV

I don't have any friends interested in it. The only reason I have it is that my two girls are worried that I live alone. It's fine, just as good as any other company. I do like the wrist unit; I think that's very handy. The young lady who presented it to me was very informative, and she knew what she was talking about. She was very pleasant, and she gave me all the information that I needed.

8 years ago

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Joetta Singleton Shelbiana, KY

My daughter decided on Medical Guardian for me. I've had no problems with it. I set the alarm off once, and they called back right away, and so to me that was good. I'm really satisfied, and have no problems with recommending it.

8 years ago

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Verified Customer

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Terri Ware Phoenix, AZ

I liked the convenience and all the different equipment that they have. It seems it's got everything that I need. Haven't had to use it yet, but I just wear the necklace around with me, and then if I leave the house I carry the mobile device with me. They've responded several times when I accidentally set the alarm off.

8 years ago

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Verified Customer

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Wanda Kay Morris Winter Garden, FL

I live by myself now that I lost my husband, I feel safer with Mobile Help. So far I haven't had any problems with it. The only thing I'm having trouble with is that sometimes it goes off when I do normal activities, Like if I pull out a chair, that motion or noise or something will set it off. It's a great value and a trustworthy company, though.

8 years ago

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Monica in Pittsburgh Pittsburgh, PA

They have always been there when I call with questions, and supportive went we test the equipment or need replacement parts. In the early days, my mom would accidentally set off the alarm while having lunch with friends of in the middle of the night. They operators were always professional and supportive.

8 years ago

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Carolyn Bristol Higden, AR

They've answered to me anytime I've had a question or when I did fall. The product is just good quality and works well. I just wish you didn't have to carry the other unit with you when you go out. It'd be better if they had something that was more like a phone that I could take anywhere.

8 years ago

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Verified Customer

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Darlene Self Menifee, CA

The cost convinced us of getting it for our mother. As long as she has it, we feel secure leaving her alone while we work and take care of everyday business. It works wherever she goes. They are always there when we call and help us with any question or problem that comes up.

8 years ago

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Delilah Forsyth Lawrenceburg, TN

I went with them because they had the mobile bit with GPS that you could carry with you anywhere you went. The button is also easy to use. I haven't had to use the device for an emergency, but they've always been able to answer any questions that I've had and solve any issues that come up

8 years ago

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Verified Customer

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David Craig Albuquerque, NM

What convinced me of getting it was the fact that my mother could get help from them anywhere, not just in her apartment. She wears it all the time but she hasn't had to use it yet. They've responded immediately when we call them though.

8 years ago

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Verified Customer

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Paul Gonzales Mission Hills, CA

Someone recommended it to me and I got it for my mother. She has it wrapped around her neck, so she can't lose it. One time early in the morning she had to use it and she definitely got a fast response from them. They had the paramedics and fire department out there really quickly. I'm very satisfied with it.

8 years ago

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Roberta Bell Los Altos, CA

I compared different services on the web and this one seemed like the best one out there. Sometimes it takes a little while for them to answer and the voice that comes from the device is a bit muffled. It's still a good system though. We've never used it, but it's a comfort to have it here. Now, since my wife has someone with her 24/7, we don't really need it anymore.

8 years ago

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Verified Customer

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Stanley Harrington

I read some advertisements for similar products and decided that Mobile Help looked the best for me. I had to use it once while I was getting out of a recliner. I just lost balance and fell. It was very effective there and the people that responded were very reliable, courteous, and compassionate.

8 years ago

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Verified Customer

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Patricia Slozak

I got it for my mother since it gave her option to have something that she could wear at home and also take on the road if she wanted to. About a year and a half ago she fell in her garage and was able to push the button to call for help. They were very prompt to reply to her.

8 years ago

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Verified Customer

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P.L. Bellefonte, PA

I saw the advertisement in the AARP and since I had had a heart attack I thought it would be best to get it. I've had it for years and I feel like I can depend on them. They've taken care of me and I'm pleased with the service.

8 years ago

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Verified Customer

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Carolyn Carter Indianapolis, IN

We chose it since it had the fall detection option and could be used at home. The person that wears it hasn't had to use it, but so far they've been very nice. The button is easy to use and they even give you the option of a watch or a pendant to wear it. It gives us peace of mind.

8 years ago

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Verified Customer

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Roberta Coleman/Smith Gainesville, GA

The service was recommended to me and, thankfully, I haven't had to use it. The only time I've pressed the button was to check and make sure the unit was working. They've been very good about responding to that. Of course, I'd like it to be cheaper, but it's good.

8 years ago

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Verified Customer

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Stephen Baxam Brooklyn, NY

This helps me out. If there's ever an emergency or some situation where I need help, this button can call someone that can help me. It's a wonderful thing to have really. I can take it anywhere I go when I travel or even if I just go to the movies.

8 years ago

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Verified Customer

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James Greenhill Waverly, OH

No matter where I take the mobile device, I know I'm covered with mobile help. I have not had to use it, but I've run tests on it and I'm sure it's working alright. I'm glad to have it, it's like having a hospital person right here.

8 years ago

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Hallie Sawyer Bridgeport, NE

I have felt comfortable working with their personnel, who have been patient and very helpfull. I feel that I have welcomed guests into my home that are here to help and make sure I'm safe they are always respectful and courteous.

8 years ago

Reply from MobileHelp

Hallie, Thank you so much for your kind words & allowing us into your home to be there for you! Sincerely, MobileHelp

Mar. 6th, 2018

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Jan Pittsburgh, PA

I researched several medical alert systems before i chose MobileHelp. Fortunately I have not needed to use it for a fall or other emergency. So without that experience (which I hope I never have) I don't think I can give it a 5-star rating. However, I feel more secure knowing that I will have help if I need it. (So do my loved ones.) I have been very pleased with the customer service responses to my questions. They've never made me feel as if I should already have known the answer.

8 years ago

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Carol Liquori Taylors, SC

I've had it for several years now and thank goodness I haven't had to use it. We've only really pressed the button for testing purposes. We've had to have the equipment upgraded a number of times already just so that it would work properly. That was a big hassle. Still, customer service has been alright so far. I do think that they're overpriced, I'm probably going to switch to a different service to be honest.

8 years ago

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Reba George Corpus Christi, TX

I did the research and they met some of the requirements that we had, so I got it for my mother to use. Whenever the alarm went off, I would get a text about it. That was probably the most helpful feature for me since I could follow up with her care giver to see if there was any issue. Recently we had to cancel the service and they were very good at explaining the process. Getting it all done was very easy and we just had to return the equipment and that was that.

8 years ago

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Joanne Northampton, PA

It was first recommended by one of my mother's neighbors. We like the number of devices that came with the system, it has been very accommodating. She hasn't had to use it yet but every time we call to test the machine they've been very helpful. She has also accidentally pushed the button. Whenever that happens they respond very quickly too.

8 years ago

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Verified Customer

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Jacquelyn Ward Apollo Beach, FL

A girl friend at work had done a lot of research on these sorts of companies and she thought they were the best, so I got it for my mother. When we called to set up the machine they were very helpful. My mother has only used it once in the many years she has had it. It's good.

8 years ago

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Anonymous Sarasota, FL

My sister is the one that uses it and she has had to press the button on multiple occasions. When she falls she always gets a pretty prompt response. It has worked very well so far, she can use the button in any location. We haven't had any problems with customer service and we're quite satisfied with it all.

8 years ago

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R.H. Auburndale, FL

I picked them for my mother because they covered her while she was out of my home. It doesn't matter where she goes to, they're always there for her. She has fallen a couple of times already and used it to call for help. They've always been very attentive when she needs help with anything. I do wish it was a little bit cheaper though.

8 years ago

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Anonymous

They're one of the few companies that had the mobile thing that works outside and away from the home station. That's why we got it for my mother. I believe she has used it a couple of times when she falls and once she used it because she thought she was having a stroke. The button was helpful on those occasions. When she fell though, instead of using the lock box that we had gotten they went and rang the doorbell. My mom had to drag herself up to the front door to unlock it'Aside from that, I'd like them to make the button easier for an elderly person to wear it.

8 years ago

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Larry Barnett Bakersfield, CA

I read up on it and since it had the GPS thing we went with it. The person that wears it has used it when she slipped on some rocks and went down a little hill. She couldn't get up but she was able to use it to get help. They've always answered when we try to get a hold of them and try to help you out.

8 years ago

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Robert Hartwig Richland, WA

From looking at it, the features seemed like the right ones for me. I've had no difficulties with it. We had a little bit of an emergency once and they were right there for us. They're really polite and help us as much as they can.

8 years ago

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Phyllis Butts Darby, PA

They're really the only service I tried. I used it once late in the evening when I was having chest pains. They acted pretty quickly and help showed up right away. I also test it once a month and it has always worked. I never have any problems with it.

8 years ago

Reply from MobileHelp

Phyllis, Thank you for sharing your story! We are happy we were there for you and got you the help you needed. Thank you for being a valued customer. Kind Regards, MobileHelp

Mar. 5th, 2018

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August Giuliani Littleton, CO

I saw it advertised somewhere so I decided to get it. I usually just put the button in my pocket and carry it around wherever I go. Occasionally, the button gets pushed on its own and they call me right away and ask me if I need help. That has been a bit of a problem since I've already had 2 or 3 instances of that happening without me even noticing. Customer service always responds very quickly to that though. They always call me and ask me if I need help.

8 years ago

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Lila Kindt Gillette, WY

It was a lot less expensive than what I had. It's simple to use and I can go any place around. I drive, and I can go into town, and it's fine. I'm out here in the country and I'm elderly, so it would be worth a million dollars to me if I needed to use it. I thought they were grand in customer service. They were all polite and truthful.

8 years ago

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Shirley Peterson St Louis, MO

I have a few medical issues and since I'm usually going out by myself I wanted to have something within reach that I could use to get help. The button is very comfortable, I use it all the time. I haven't had any problems with it and I don't anticipate running into any.

8 years ago

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Anonymous New Palestine, IN

I saw it in a magazine. I've fallen a couple of times, and decided it was time I had one. They were very courteous when we called about getting one. I haven't had to use it yet, but I wear it everyday, and I've already recommended it to others.

8 years ago

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Deborah Hershberger Garrettsville, OH

I hate pushy salesmen and they were not pushy at all. They were very helpful and gave us all the information we needed to make a good decision on the program and plan that was best for us. Customer support is always there and answers my calls quickly. They're always helpful and on top of things.

8 years ago

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Loretta Siders Van Wert, OH

I have it on everyday. I have not had to use it, but it's very sensitive, so I don't have to worry that it's not goanna go off when I need it. They are very alert with customer service. It was recommended to me by a friend whose mother has it.

8 years ago

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Ann Weinblum Avon Lake, OH

I picked this one because I just was looking for something along these lines. I had quite a few options but it sounded good. I just started using it. So far everything has been very fine. Everything about it just seems perfect so far as I can tell.

8 years ago

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Patricia Brown Castro Valley, CA

It's a good thing to have. I've accidentally set it off several times. They have been quick to respond and call us to figure out what's wrong. They're very good at responding and have proven to be alert and ready to call when the alarm goes off. They're very good and competent.

8 years ago

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Kenneth Deardeuff Dixon, MO

I checked other companies before making a decision. When I talked to the MobileHelp representative it just sounded like the best choice for what I needed at a reasonable price, so I got it. We haven't had to use it since we've had it for a short amount of time, but so far everything is going well. They've given us good service and everything.

8 years ago

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Francine Buhl And Nancy Haines Murrells Inlet, SC

I got it for my mother since the service wouldn't interfere with our home alarm system. We haven't used it yet, but my mother takes it out when she goes out by herself. Everyone in customer service has been terrific. They're very helpful and informative.

8 years ago

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Donna Bradley Christa Mcquaig Panama City, FL

I'm a caregiver, and I have Mobile Help with another client, so I got it for my mother here at the house, too. We haven't had to use it here in my house, but I have used it at other places, and so has the other person. Their customer service delivered a quick response.

8 years ago

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Teresita Figueroa

I was looking online since, you know, I live by myself. I didn't want my family to worry about me all the time so I wanted to have something I could use to get help. They were the ones that contacted me actually. After explaining to me how everything worked I just decided to get it. I received it all not too long ago. I've pushed the button to test it at 2 o'clock in the morning and it didn't take long for someone to contact me. It's all pretty good.

8 years ago

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Paul A Layton Lowell, AR

I researched it a little bit, and MobileHelp is the only one I can find that suited me'it would reach the United States wherever I was. They're always there to answer my questions and for anything I need to have explained to me. It was very easy to sign up and ready to use when I need it. I use it everyday and I don't even know I have it on.

8 years ago

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Willie PDurham Memphis, TN

I had seen other services like theirs but since they were the ones that had the fall detection feature I decided to go with it. I haven't really had it for long, but when I pressed it by accident they got in touch with me. The button is just very easy to use and it's reliable.

8 years ago