Name: MobileHelp
Rating: 4.6

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Verified Customer

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K. B. Vader, WA

I wanted one that would automatically go off if I fell. I haven't had to use it, but it's gone off as a false alarm three times by itself, without me pushing it and without falling. I was very pleased with the people that I talked with on that occasion, but I wasn't sure, with the information I've got, how to turn the thing off. It kept going on and on and on. That's the only problem I've had. I will be out working in the yard and things and that's one of the reasons I wanted that; for safety when I'm out there. It's a little more expensive than I thought, but I would probably recommend it.

8 years ago

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Teddy Easterling Dublin, GA

I was falling, and a friend of mine who got MobileHelp after he had a couple of incidents said he really liked it, and he told me it was the best thing he ever did. I just got it, and I use it every day. I carry it with me everywhere I go, and I love it, because wherever I am, they can program and locate me. I really enjoy having it.

8 years ago

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Anonymous Conway, AR

I saw it advertised on TV, and now I have it in case I need it. I'm satisfied as far as the equipment is concerned. If I fall, I have something here that I can count on to get help. Everyone affiliated with the company has been real nice and answered my questions when I have called.

8 years ago

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Anonymous Green Valley, AZ

The advertising helped me decide to get it, but I'm thinking about dropping off. It's just too expensive for me. It gives me security, yes, it makes me comfortable in my home, yes, but I don't use it outside my home. I'm just in my home all day long. If something should happen, they have the system here where they can pick up my voice and send medical help. The advantage also with the one you wear around your neck is that it has a button on you can push if you fall on the shower, and that was one of the main reasons I signed up for it.

8 years ago

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Clarence Parr

The hospital recommended that I have it. I haven't had to use it since I've got out the hospital but it's nice to know it's there. It's only been used once and that was by mistake but they were right there on the phone. The alert got pushed by accident one night when my partner in business was looking at it, and they were right on the ball.

8 years ago

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Anonymous Streamwood, IL

Because of their GPS tracking system, you can go any place in the United States and they can find you if something happens. I haven't had any problems with the system. I guess the cost is about normal, though I didn't really compare it to other systems.

8 years ago

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Nancy Whitman Dillsburg, PA

I got MobileHelp because it covers more than just my apartment. The time that I had to use it, I wasn't feeling well at all. I didn't have any energy and I knew I needed medical help, so I pushed the button. They gave a good response. They were good in getting the results and the medical help that I needed.

8 years ago

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Lloyd L Champion Lubbock, TX

My daughter went online and checked to find the best companies. We put the GPS mobile device in the vehicle when we leave together, and when I leave for a few minutes he puts the necklace on just in case he fell, so it just gives us a feeling of security. Since getting it all set up it's been great.

8 years ago

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Franklin Coleman Paragould, AR

I wear the equipment around my neck and on my belt. It does what it's supposed to, and that's why I wanted it. It's very comfortable, I don't have any problems with it. I take it wherever I go. Every time I've contacted them, they've been very nice to me.

8 years ago

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Anonymous Mulberry, FL

I saw it advertised on TV and I thought, that seems to be what I need if I'm here alone and I fall or something like that. They were nice to me when I talked to them. I know I've got something out to fall back on if I need it.

8 years ago

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J. M.

It seems quite wonderful, I'm happy to have it for my safety. Fortunately, I haven't had an emergency to test it, but everyone has been extremely pleasant and helpful. I feel as though there's always someone there at the other end of the line when I call, whether I need help, or even if I just need help with the device.

8 years ago

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Gale Guthrie

I went through different surveys and they called me, so I set it up. It's the best service I've ever had. It's very sensitive, so it's been going off with false alarms, but they get ahold of me right on time, and if I happen to fall they will pick it up.

8 years ago

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Joseph Brown

I don't have a home phone and I like the idea of having something that I carry with me when I leave the home. It's easy to carry with me, and the range is perfect. Other than accidentally setting it off I haven't had to use it yet, but everybody that I talked to is doing a great job.

8 years ago

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Robert Hodgson

The setup was really easy, and my dad's not having any difficulty with it; it seems to be working fine. They sent us the right literature, and the gentlemen was very nice on the phone. He followed up, and everything he said he would do, he did.

8 years ago

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Mary And Charles Blake

I like the price, and the people that I dealt with in deciding on this product. It is compact, mobile, and testing it works like a charm. I have luckily not had to use it at this point, but I take great comfort in knowing that it's there if I do need it. They are very responsive, helpful, and professional.

8 years ago

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William Spence

The equipment looks good, but I haven't needed to use it. We're both retired, and we're home most of the time. I think I got what I paid for, though, so I've already recommended it to more than one friend. I don't have to deal with customer service very much, but they are courteous and they answer my questions directly.

8 years ago

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Anonymous

I liked this alert system because it doesn't have to have a landline for the telephone. The connections are good, and everybody so far has been real quick getting in contact with my family. I just like it. I've used it several times lately'I can't seem to stay stay on my seat'and they get here within a half an hour, which is good.

8 years ago

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Kenneth And Charlotte Oaks Groesbeck, TX

I haven't had an episode when I've needed it. I just like it, and what it's able to do for me, mainly in case I fall. I'm not really sure about the value yet, though. I first saw it through advertising on TV, but I've noticed that there are other ads there where I could get basically the same set up for about half the money.

8 years ago

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Anonymous Los Angeles, CA

I have some friends that have Mobile Help, and they say it was nice, so I thought I would like to have it. I think it's a wonderful product. They're always ready for you if you're hurt. They come whenever you call them. I mostly use it when I go to the doctor or the market or something.

8 years ago

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Anonymous Missoula, MT

I use the little thing around my neck. Sometimes I even wear it at night, depending on how my chest feels. I wear a defibrillator, and I was questioning whether the pendant might be causing it to act up, because sometimes I have unexpected chest pains. When I move the device away from it, the pains stop. I'd like to hear back from them about that. I've never had to use their customer support yet, except that I have called the people to set it up and all that. I'm glad to be able to have it because I've thought about getting one for a long time. I like the light on my mobile help little indicator thing, so it's helpful at nighttime. If I'm walking through into the living room and it's dark out, I can see well, so that's a good thing. I have the system under a Medicaid waiver, and I've made recommendations about it to people I know.

8 years ago

Reply from MobileHelp

Hello,

Thank you for your review. Our help buttons can be worn with a defibrillator or a pacemaker, however, we would like to speak to you directly, if you could please respond to this message with your name & phone number or please call into technical support at 877-827-6207, Option 1. We look forward to speaking to you.

Best Regards, MobileHelp

Mar. 30th, 2018

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Gunther Weber

I looked into some other companies, and I liked the person who answered the phone and explained to me everything about the device. I've got no complaints. So far I've made my test, and everything worked out; I'm happy with it.

8 years ago

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Joy Larrabee

My mom has had Mobile Help, and it's been good for her, so I got it, too. I just take the thing with me when I go out, and I haven't had to use it. I've been pretty good so far. They have a good attitude, and they talk to you right. They treat you well, and they get down to the point.

8 years ago

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Janice L Hamlin Hamlin

I wanted this for the convenience. I have not yet had to use it, but there's security knowing that I have it if I need to use it. It's comfortable and easy to use. If I have a question or an issue, I just call and I get an immediate response. Everyone is very attentive and helpful when I have a question.

8 years ago

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Clarence Allmendinger Sacramento, CA

I'm very unstable right now because I have a broken hip. I like the medical alert device because I feel safe with it; I can push a button and get help immediately. I haven't used it yet, but I'm quite happy with it. Its value for the money is good.

8 years ago

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Allen Hanford

Mobile Help had the options that we were interested in, and when the chips are down you've got to have somebody to call. My wife uses it mostly. She doesn't have it on everyday, but it's all set up here right in the living room. We haven't had any emergencies where we needed to use it, but it all seems to work fine.

8 years ago

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L. B.

I didn't check out anybody else, but it seems to be fine. I don't know whether I ought to recommend it, since I haven't had it that long. I've never had to use it, except by mistake. I don't know what happened; it was just sitting around and it went off while I was at home. They answered immediately, so I guess I have no problem with them.

8 years ago

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Arlene Monahan-Cheyne

I did a little research and it just seemed that it was best suited for what my aunt needed. The gentleman I spoke to over the phone on the first day was very helpful, and had all the answers I needed. It was very easy to set up, and it seems to be meeting my aunt's needs so far.

8 years ago

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Carol Kennemer

I like Mobile Help best because it covers me everywhere. The one I had before was only able to work at home. It makes me feel more secure to have coverage everywhere. They always answer your questions and help you with whatever you need, too.

8 years ago

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Anonymous

I did research on the Senior List, and they are rated very highly, number one, and they also have the A-plus rating from the Better Business Bureau. When I purchased the plan, the person was very informative, and everything was very thorough.

8 years ago

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Betty Hilbert

Mobile help was recommended to me by a friend. I've dropped the device a couple of times, or flipped it over my shoulder so my dog wouldn't jump on it and set it off, and that set it off anyhow. It just works great, though, getting a good response.

8 years ago

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Jennifer Dehaan

So far we haven't had to use it, the only problem we have is sometimes accidentally setting off one of the pendants on the neck, but they get to you quickly. I like the fall protection, which is what I got it for in the first place.

8 years ago

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Kimberly Lotts

I just like the unit. I don't have a problem with its price. It's very reliable, and I can get in touch with them as quickly as possible. They are quick to come in to the call. So far I haven't had to use it, but I trust them.

8 years ago

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Robin Malone

I got Mobile Help because of my own health, but also I had called another company and they told me they couldn't take my debit card and social security, and my husband ended up dying four days later. If I'd had it, it might have saved his life. Having Mobile Help makes me feel safe.

8 years ago

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Paul And Patsy Fletcher

We got it after we saw a commercial for it on TV. My wife and I each have tended to hang it around our neck all the time, and we use it when we leave home, which is very important; we like the GPS factor. Everything's been super so far_'no problems. We haven't had to use it either, but it just works very well.

8 years ago

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Ron Fowler

My number one reason to get this for my mother was because of the flexibility of being both mobile and being at the house, in one unit. I have not had to use it yet and it's actually only been on line for one week now, but we had good results from putting it in test mode. Their customer support during the ordering process was also very good.

8 years ago

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Cheryl Blentlinger

My daughter did all the research, and found out that this was the best. I think they're a little expensive, but I'll have to wear it a while to find out if the expense is worth it, but right now I am wearing it. We tested it and we got quick response. I'm satisfied with it so far.

8 years ago

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RR

Mobile Help was recommended to me by a friend. When I called up, I received the material within a day; I thought that was very good. The instructions for setting it up were rather simple. So far it seems just fine. I wear that thing around my neck, at night time when I go to sleep, and in the shower. Most of the time, I am wearing the watch. The thing I wear around my neck sometimes irritates it, and I wish the bracelet watch was a little smaller; I don't know if that's possible.

8 years ago

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Thea Goldsby

We liked the customer reviews we saw on the internet. The device is comfortable; my mother wears it everyday. I do not have any concerns about it. I was able to reach the people I needed to quickly, and they were helpful at resolving my questions.

8 years ago

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Anonymous Bossier City, LA

I fall all the time, and I needed something that would alert people that I have fallen, or that something happened to me, and would do so everywhere I went. when I fall, I can't get up. I don't have the strength to pull myself up so that's the main reason why I got one cause if I fall, I can get somebody. I trust mobile, and I know a lot of people, who mostly have mobile, and they really like it, so I decided to get a new one. My friend got one, and she just loved it.

8 years ago

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Donny Seals Luray, VA

With all the things I've had, I can usually just use it here in the house. With Mobile Help I can use it anywhere else I'm going, too. It's easy to use. I carry it around my neck and all I've got to do is push the button if I need it.

8 years ago

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John Timberlake Jackson, MI

We did some research on the computer and it looks like a better deal. You can take it out of the house; you can go anywhere with it. I mean, you can't ask any more than that, and it's easy to use. It's comfortable, you don't even know you've got it on around your neck. It's no problem.

8 years ago

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Yvonne B Stocker Cottage Grove, OR

The sales person convinced me on it. They were very informative and helpful as far as support, and they walked me through the whole process to get everything set up. I'm sure they're trustworthy; it's their business, and they make the devices.

8 years ago

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Marilyn Heier Ringgold, GA

It was advertised on TV and I liked the offer, so I took it. It's just a good product. I've never had to use it yet, but I rolled over it in the bed, and they called at 1 o'clock in the morning, but I didn't know I did it. They called right away when that alarm system went off.

8 years ago

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Kay Harper Canton, GA

I researched a few of them and it was less expensive than some of the others. I live with my daughter, and I only used it when she was out of town for one week. I'm just not particularly happy with it. I had an instance were I took the device off and laid it on the bed, and it detected a fall. At that particular time I happened to be near the base device, but otherwise I would not have heard when it said "fall detected" and that they were calling emergency responders. I could not understand what she said, because I didn't get a real person. All I got was a recording. if anything were to happen, I would like to have a real person respond rather than a recording. I finally figured out what to do, but I was not happy with that. I will be returning the device.

8 years ago

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Hh Cochran Terre Haute, IN

Mobile Help was referred to me. I had another one previously, and it was too heavy. Really, it felt uncomfortable for me to carry around my neck, so I went for something that is more comfortable. My daughter-in-law's mother has it, so that's how they were referred to me. I like the convenience of being able to keep it around my neck comfortably.

8 years ago

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Kitty Mccarter Spartanburg, SC

My physical therapist recommended Mobile help, so that's why I decided to choose them, and I think I can also recommend them, too. I think that the company and the people I talked to were excellent. They were very courteous and nice. Thankfully I haven't needed to use it, but the last time I checked my home base device, it must have been working.

8 years ago

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Donna Wharton Mission Viejo, CA

I had it before for my mother and now I've got it for my wife's mother, too. Everything went smoothly. They were very helpful, it was easy to set up. It's simple to use, it has a good range, and it has all the options that you need.

8 years ago

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Carol Prevo Pompano Beach, FL

I haven't had an occasion to work with anyone except the sales force. They were quite helpful, because initially I was shopping for my mother, but since I'm 81 years old, I decided maybe I should get one for myself as well, so the people I talked with at the sales department were extremely helpful. Medical Guardian had 3 features that I like. First was that it has a wristband. Originally I was shopping for my mother, and I knew she did not like a pendant around her neck. Second, I was looking for something she could wear in to the the shower. They had both of those features, and then they also have the GPS feature, which I thought was excellent. I wear the wristband all the time, but I fortunately have not had an occasion to use it. Unfortunately, the wristband is terrible, in that it doesn't stay fastened properly. It keeps popping up, and I don't want that at all. Also, the case that they provide to carry the little GPS device with you is too bulky and clumsy. Another thing I objected to for a long time was having their key lock box on my door, but after talking with some of their sales people I became reconciled to it as a necessary part of the security that I need for the service, and so I just got it done and put the lock box on the door, and don't think about it anymore. I don't know that it's worth what they're charging me, but I think it's comparable to the other companies. I paid for it for a year. Since I have gotten mine, I found several of my friends who have exactly the same thing, and they're pleased. I'm pleased, too, overall, and I would recommend it to a friend.

8 years ago

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Anonymous Sarasota, FL

Mobile Help had a good reputation, and we just kind of picked them out from the list of top-ranked companies on the web. They are very trustworthy. We used it one time in an emergency when my wife had stroke. It worked out well, since they responded when we needed them the most.

8 years ago

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Cindy Brooks Akron, OH

I chose this company because I can get help even though I'm away from home. It's convenient; I just have to remember to take it when I leave the house. One of my ex boyfriends beat me very badly, and it was my pressing that button that made him flee, or he probably would have killed me. I'm just glad I purchased it.

8 years ago