Name: MobileHelp
Rating: 4.6

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Verified Customer

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Marie Macaulay Sacramento, CA

After the first time I fell, I thought it would be helpful to get MobileHelp. I wear it all the time, since it's convenient, and I would recommend it. It makes me feel secure and comfortable that I could get help if I need it, if something were to happen where I couldn't get up on my own.

8 years ago

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Verified Customer

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Edward G Olson Cheyenne, WY

I've tried other companies, and what stands out about this one is that there's no hard selling from them. I bumped the device once, and they answered it, so the service has been excellent and very helpful. I can't say too much for them.

8 years ago

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Verified Customer

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Roy Montiel Galena, KS

I've got bad knees, so I fall a lot, and that's why I needed MobileHelp. I have to have some way to get help when I go out in case I fall again. When I've used it, they come right away. I've got a necklace device as well as the unit that stays on my table, and I tell other people about them all the time.

8 years ago

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Shenandoah Gorman Modesto, CA

They're very attentive to my particular situation, as far as what I needed in the home, and they also helped me with the setup. I was impressed with the speed of operation, and I suppose it's fairly comfortable. I originally went with MobileHelp based on the reviews I read, and on its FDA approval.

8 years ago

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Verified Customer

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Bobby Suggs Baconton, GA

I saw it advertised on TV and I called and talked to a representative. He kind of made up my mind to get it because I thought it was a good one after that conversation. I've had it around my neck for 2 months, but I haven't had to use it. I don't have any complaints, it's all good as far as I'm concerned.

8 years ago

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Verified Customer

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Mark Burgess Willmar, MN

I only used it once by accident, but at least I know it works and that they're there for me. They were very nice, right on the ball, and they're very courteous and very understanding. I have never had any other other devices, and that's because of what MobileHelp has done for me. I've been very happy. I definitely recommend them.

8 years ago

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Verified Customer

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Rebecca Campbell Ocala, FL

I got some information from their advertisement. I just needed something simple; a little mobile carrier and the bracelet at home. So far it's been fine for me. It's not overly big, it's just convenient. They answered my questions, so we're fully informed, and everything went well.

8 years ago

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Verified Customer

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Sheryl Hershinger Franklin, TN

I compared several companies, and talked to several people, and the customer service person that helped me explained it, and it just seems the best choice. I wear the one around my neck in the house. I have not had to use it, but the fall alert went off accidentally one time, and it worked fine. Their response then was excellent.

8 years ago

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Verified Customer

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Zenith Bandeira

We needed to have something to help my mother in case something happens to her when she leaves home. It seems to have everything we wanted. It just hangs around her neck and she goes about her day. If she has trouble she can press the button. We know that she's safe when she's not pressing the button.

8 years ago

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Verified Customer

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Ronald C. Rizzo White Plains, NY

It's nationwide. It goes coast to coast. I haven't had to use it yet, but it comes in handy because I have a tendency to fall down a lot. The fall button is very sensitive, so it's very helpful I have it, it's very useful. My money is tight, but I'd rather keep it around. I have already recommended it to a few people.

8 years ago

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Verified Customer

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Ersaline Callender

I read the descriptions of what's offered, and it seems it fits my needs. I have ended up with way too much equipment, though. I have a fall button, a regular button, a wristwatch, and a base station. It's a bit much. I called and cancelled the fall button service because it went off without me doing anything, and I had a fire truck, along with an ambulance and support police car, coming to my house 7:50 in the morning. That was very upsetting. The fall button apparently is too sensitive. I was just in the process of getting dressed, simply moving my body around, and that's it; went off, so I discontinued that part. When I first called to ask a question, the fellow who answered was very patient and did a very good job in walking me through the process. After that I called on another occasion to asked a question about the fall button or something and I spoke to somebody who gave me additional information that I had not had previously about the placement of the base station. They were very nice to work with. On one occasion, though, the company called and left a message on my machine. When I called them back, they said the had no record of making a call, but when I played it back to them, they acknowledged that it was from them in spite of that. So, between that and the bad fall button, I'm a little annoyed with the company. I'm giving serious thought to maybe dropping them or not renewing it.

8 years ago

Reply from MobileHelp

Dear Ersaline,

It was a pleasure speaking to you today. We look forward to speaking to you next week and answering any additional questions you may have.

Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Apr. 18th, 2018

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Verified Customer

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Edward Corkwell Seneca, SC

A time that I had to use MobileHelp was when my husband had fallen out of bed and I couldn't help him up, so I needed their support. It seems to work fine, except that it took them a little while to answer the phone, which was a little surprising, but other than that, they did get me some help and we got that taken care of.

8 years ago

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Verified Customer

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Dwain And Janet Paige Punta Gorda, FL

My mother has dementia, and has had a stroke, so she can't speak. With that, I have one of the devices in the car all the time, and I have the other device in the bedroom on the stand next to my bed. Everything seems to be okay, and it's easy to use the devices. The value is good; it's the going price for home alert systems.

8 years ago

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Verified Customer

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BG

I travel back and forth to visit out of the area, and I wanted something that I could depend on when I'm on the road. Whenever I called they've answered my questions. I've had no emergency as of yet where I have had to use it; it's just comforting to know that it's there for me to use.

8 years ago

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Verified Customer

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Kathleen Avis Clearfield, UT

When researching I compared the companies, and price was a big thing because I got it for both of my parents. They are the ones who use it, and they only have had false alarms so far. They always respond quickly when that happens, though.

8 years ago

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Dudley / Kinta Brown

I have a sister-in-law who checked and said that they were number two in the rankings. I felt that was good enough for me. We got it because of my wife's illness. This device was very sensitive, and somebody called. Apparently they tuned it up a little bit more for not ringing easily. If we moved and laid the device down on a bed or floor, or on the table, it would go off a couple of times, but it's working fine right now.

8 years ago

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Verified Customer

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Jack Ferguson Abilene, TX

We came across MobileHelp with just the right timing for us. It works, and we're very satisfied with the value it provides us. My mother fell one night and she had to use it to get some help getting up. They're right there whenever she pushes the button.

8 years ago

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Verified Customer

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Lisa Cote

I think they were just having a special when I was shopping for one. I have used it a couple of times. My main issue is that it seems like someone is screaming into the microphone when they call to check on me. When they do that it gets staticky and I can't hear what they're saying.

8 years ago

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Anonymous East Meadow, NY

My son got this one for me because we got the button, the watch and the speaker phone for when we go out, so if I fall somewhere outside I can call for help. I have it around my neck 24 hours a day, and I feel safe with it. The button is very sensitive, but it's good, and I would recommend them all the way.

8 years ago

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Verified Customer

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Dora Wolfe Woodland Park, CO

Our main considerations in choosing MobileHelp were its price and the features they offer. They were very helpful when we got it, and they answered all my questions and everything when we were setting it up. She wears it all the time, but she hasn't had to actually use it to call for help.

8 years ago

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Lisa Chandler Greens Fork, IN

The price is good and their customer service was good. The device was easy to use and convenient. They were very explanatory and just really nice to talk to. The only thing that I do not like was that since we returned the device because they switched my husband's medication and he did not need the device anymore, it's a process to get your refund back. They're telling me it could take up to 30 days. We returned the device but they still haven't credited our account back.

8 years ago

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Anonymous Jacksonville, FL

I liked that I didn't have to write a contract. I wear part of it all the time, and then when I go out I have the mobile unit with me, but I haven't had to use it yet. They've been very nice on the phone, though, and I've told several of my friends about it. Two of them already signed up.

8 years ago

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Jo Ann Barfield Goldsboro, NC

It was the right one for me, but I feel like it's just a little too expensive. It's a great company, and I might have to get back to it, but I'm just having to debate about it over the one I've got now'it's a less expensive one, but I'm not sure it's going to do what Mobile Help does.

8 years ago

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Anonymous Barnesville, OH

Very good experience overall. I've never had to use it, but I've got a fall button that's so sensitive you can't even breathe on it without setting it off! It definitely does work. I have no problem with the customer service; they're going a great job.

8 years ago

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Anonymous West Chester, PA

Both of us are in our 90's and we got it just in case somebody's out and one of us falls, that's the main thing. We have the thing that hangs over the neck, and we also have one that we put in the car when we go for travelling, which we don't do too much.

8 years ago

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Verified Customer

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George L Jones

Having experience with others, I felt that this was the better one, and it would help me more to travel, and I need the GPS. The operaters seem to be more informed of my needs, and can answer my questions right off. They're right there if I need it, and I can depend on them.

8 years ago

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Mark Prehn Montrose, CO

My husband's the one that set it up for his mom and her friend in California. I know he did a lot of research. They live by themselves, and they're in their nineties. It's accessible equipment for them. I know they've been testing them, and they're glad they can do that.

8 years ago

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Verified Customer

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Henry Lewis Rialto, CA

I've been falling for a few months, so I got it just for safety precautions. So far I haven't had to use it. It's easy to wear and use without any problem. I have had a false alert a couple of times, and they respond quite rapidly.

8 years ago

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Carlyle Janiel New Castle, PA

I have Mobile Help because I fell down, and I needed a way to contact people. I fell down in a doorway and I had to press the button so they could get the ambulance right here. It's good, it saved my life. It just makes me feel safer with it.

8 years ago

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Verified Customer

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Connie Schneider Castle Rock, CO

A friend of mine and I kind of investigated all the different companies together, and we liked the way Mobile Help handled their calls. They're very courteous over the phone. They do help you, and they are willing to listen to you. It's very easy to use, and I'm very well pleased.

8 years ago

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Verified Customer

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Bill And Kathy Rogers Georgetown, TX

I saw it advertised in AARP magazine. It turns out that I'm gonna get one through AARP, so I sent Mobile Help's back. The people that I returned it to were extremely helpful and very nice people. I'd recommend it to anybody, because it actually does work very well.

8 years ago

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Carmen Steward Hialeah, FL

The lady that I spoke to when I called helped me be sure this was the right one for me. I just got it about a month ago, and I haven't needed to press any buttons. The service has been good so far. It's comfortable, but I had to change the chain on the one that I wear because it was too long.

8 years ago

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Ron Batista Hawley, PA

I believe the services and the good price compared to other companies were the most important points. Actually I bought this for my sister who is using it. She said it was pretty good. We had a few issues and they resolved it very quickly. They were very fast and efficient, I have to say. So far they're very good.

8 years ago

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Verified Customer

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Martin Fenelon

After comparing a number of companies, it seemed to have the best combination of features and price. It seems to work pretty well; we had a couple of false alerts, and they were easily handled without any additional issues or complications.

8 years ago

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Charles Speelman Levittown, NY

It had the option of being away from your home, and it apparently is working well. I had one test done and I am going to have another monthly test done in a few days. The company answered my inquiries. Hopefully I'll never have to use it, and I stay in good health.

8 years ago

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Diane E Phillips Madison Heights, VA

I saw it advertised on TV and I got one. They were great on customer service, they answered my call when I needed it. If people can they should get a lock box for the key. The whole system is worth it. I have already recommended it to a couple of different people at the doctor's office..

8 years ago

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Jackie Eckert Dallas, OR

Mobile Help was a little cheaper, and also offers a wrist thing and a thing that I can put on my neck, along with the one that stays beside the bed. I had to use it to get started and everything, and I could hear the other person on the other end really well. When I've had a different one, it didn't seem to work as well.

8 years ago

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Maxine Morris Jefferson City, MO

My sons got Mobile Help for me. I once slipped out of the chair onto the floor and couldn't get up, so I used the device. They were right here, came right in and got me right up, so it was an excellent help, and they were alert, and very nice, and here very quickly. I'm just glad I have it.

8 years ago

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Clara W Varnadore Jacksonville, NC

We found out about it when we watched the commercial on TV. We've had nothing but good conversation and good help from them. I think they're one of the best. We did check out others and we always come back to this one. They've been very helpful to me.

8 years ago

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Elizabeth Baird

I needed something that I could use when I go for a walk on my own or go shopping. I take it with me whenever I go out to do those things. I've always been satisfied with it. Whenever I had a question they're always right there, and I got the answers. I've been recommending it, because it's convenient. It's the best way to go.

8 years ago

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J. B. J.

I think it offered more than the other ones I looked at. I'm not the one that uses it; my husband does, and I want him to have it if he should be alone for a little bit. Even if we accidentally hit the button, somebody answered right away, and that was very reassuring.

8 years ago

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Anonymous Saint Cloud, MN

I had two other companies and I was not satisfied with them. I called Mobile Help after I saw it on magazine or somewhere, and I thought I'd try it. I am perfectly satisfied with it. I got everything that I wanted and needed. I use it everyday, and I take the part that you go in the car with. I've never really had contact with the company since the initial time I was talking with the person that I was doing business with, but they were very informative; they could answer all my questions. I guess everything has been good so far.

8 years ago

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Joan Ruggiano Rehoboth Beach, DE

I am a person on the move all the time, and so I just picked it because I wanted the mobile capability. I think it's great service they give. I think it's great that it doesn't cost that much for a year, so I'm happy with it. I know it's there, and it's on my arm when I need it. I think it's great, and I don't go without it anymore.

8 years ago

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Carl Porras Farmington, NM

I use my MobileHelp mainly during the day, and at times in the evening. I've heard nothing but good news about their customer support, and I have not had problems with their equipment. I tried others in the past, and they haven't come out really great at all.

8 years ago

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Ramon Aldecoa The Bronx, NY

I have epilepsy, and it looked really safe for me to have something I could depend on if I got sick. I live with my fiance, but I have to have something in case I'm alone. The service called me to see how I'm doing. If I need it, they'll be available right away, and I will have somebody to help me.

8 years ago

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Kim L Massena Erie, PA

It's the best system I've had, because of the mobile unit I can carry around with me. I haven't had any times where I would need to use it, but I have no concerns about its functionality. It's light and portable and ready to use at any time.

8 years ago

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David Johnson Roanoke, VA

I compared several differnt services and went with this one. When I'm at home, I wear the pendant that has the fall detection in it, and when I go out, I wear the wristwatch-type band with the mobile device that goes with it. It works pretty well. It has done a couple of false fall detections, but I'd rather have a false alarm than to not have a real one. I've had several false alarms on the fall detection, and they came on and were apologetic that it happened, but it's unavoidable; I understood that when I got it.

8 years ago

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Elizabeth Leisdon Prior Lake, MN

My children told me this would be my best option. I use it everyday. it works, I haven't had any problems with it, and it's been fine. I was out walking the dog and they called me. I was okay and I said I was fine, but the point is that they checked on me. I would recommend it to anybody that's in my position.

8 years ago

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Joyce

They are really there at all times. I was amazed when I accidentally pushed the wrong button and someone immediately was talking to me and they were polite about the fact that it was an accident so I do know that they are there at all times to help if I really need the help

8 years ago

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Googlz

I had to use them while at a Church function and my blood sugar went very low and would not come up. They made contact with the people I need to help me and my personal contact people! My daughter and friends were most impressed!

8 years ago