Name: MobileHelp
Rating: 4.6

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Verified Customer

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Corene Phillips

I thought I needed one. I think I got something in the mail about them and decided to check them out. They seemed like nice people to talk to and their price was very reasonable, so I went for it. I mean, the man that I talked to was very nice and knowledgeable. I believe that when I need them, they'll be there for me.

8 years ago

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Verified Customer

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Bennett Poage

I think they're a good company. They are in a lot of different time zones, so I don't have to worry about them not being available at certain times. I can afford it easily. They have answered all my questions and were very nice about it. They're very efficient and professional too.

8 years ago

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Verified Customer

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Anonymous

I had seen it on TV and decided to get it. I'm here in my house by myself, so it's a good thing to have. It helps a lot. If something happens to me, I can just push the button and I know I'll get help. Somebody will come in right away and ask me if anything is wrong. I'm really thankful to have it.

8 years ago

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Verified Customer

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Wanda Brynjulson

I got it for my wife. I was kind of concerned about her especially because I'm not usually home a lot, so I figured I should get her something. They were really helpful in explaining how things worked to my wife. It's not hard to use or anything.

8 years ago

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Verified Customer

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P.Y.

I got it because it works outside the home. I'm happy with the device, I feel secure with it. One time I dropped my purse and a voice came on. I find the price satisfactory although, if I hear that they'll raise their price in six months I'll have to drop out.

8 years ago

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Verified Customer

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Callahan

I can still be mobile. It goes anywhere I do. It's waterproof as well. It's extremely easy to set up and use. I really like being able to use either the watch band style or the necklace. The price is very reasonable for all you get. It's very well made.

8 years ago

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Larry Peissig Pewaukee, WI

We found out that they are the actual manufacturer of the equipment, that's why we went with them. If anything goes wrong, we can just go directly to them. Their response time is good; it only takes a couple of minutes. The necklace is fine but the wrist bands are too small for men, they only go up to a size eight. They need to get some extender bands.

8 years ago

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Verified Customer

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Kenneth Craiger Erin, TN

It has GPS so they can find you wherever you are, that was really what convinced me. They were also the only company that gave you a security lock to put on your door. I've got it on every day. I haven't had to use it but I'm sure they'll come around quickly if I need it.

8 years ago

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Verified Customer

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Nancy R & Charlies F Adams East Alton, IL

After an accident we had it really felt like we needed that more help than what we had at the time. So, when I saw their advertisement in a magazine, I went for it. I've been very pleased with the help I've had from customer service. I know that when we need help, we'll get it immediately.

8 years ago

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Joyce Lynn Excelsior Springs, MO

I signed up because I liked the fact that there was no contract. If anything happened, I wouldn't be tied into something that I wasn't happy with. They have been very good so far. They answered all the questions that I had even before I could ask them. They even called to help me and make sure everything was set up well. They delivered what they promised they would. I'm going to be very happy with it.

8 years ago

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Verified Customer

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Jeannette Hebert Milford, DE

I don't have a landline anymore, so the fact that their stuff worked without it sounded great for me. It's better than the other ones I've had, the device is comfortable. Whenever I've had a question, I've gotten an answer immediately. They follow up pretty well, I'm pretty happy.

8 years ago

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Anonymous Plainview, NE

I picked them because I didn't need to have a landline. It's great, I put the pendant on and I don't even notice it's on me. I also take the little remote thing with me when I go out. They've answered every question I've had so far and everybody has been very polite.

8 years ago

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Verified Customer

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Karen And Gary Oppold Atlantic, IA

They told me everything I needed to know to set things up. They went into a lot of detail and told me everything, I really appreciated that. They answer very quickly on the device, it works great. The price is a little high, but it's not too bad.

8 years ago

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Verified Customer

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Norma Parsons Sweet Springs, MO

My children got it for me, I had nothing to do with it. It's very comfortable, I have the wrist thing and when I go out I take the other one in my purse. Everything is very clear and simple for me to use. So far I've never had a problem with it but I've never used it.

8 years ago

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Verified Customer

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Debbie Heath Jacksonville, NC

I have it because my son was worried that, if I went out to the store or somewhere else and fell, nobody would know. They have been really helpful so far. I haven't had to use it yet but it seems like it could come in handy. It's helpful for whenever I'm away from home.

8 years ago

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Verified Customer

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David Hewett

I have it because I have problems with my balance. I've had to use MobileHelp twice this week. I just had trouble getting out of bed and ended up falling on the floor. I didn't damage or break anything but I just couldn't get myself up off the floor, so I called them. They responded and got me help. It serves its purpose well.

8 years ago

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Verified Customer

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K.F. Niles, MI

They offered the best thing for a reasonable amount of money. Customer service has been nice. They have explained things well to me. During the day I wear the thing that goes around your neck but it's a little heavy for me. At night I wear the bracelet. They do their job. Once I somehow pushed the button without realizing it, I probably bent over and pushed it against something. They were there right away and I just had to tell them that everything was fine.

8 years ago

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Verified Customer

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Latoya Wiley Atlanta, GA

I saw an advertisement on TV and it sounded like something that I needed to have. I didn't have anything that could go with me when I went out. Now that I have it I take it with me when I leave just in case. If I need it, I can just call for help with it. I can have it even with my low budget. It's great, I'm glad to have it.

8 years ago

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Verified Customer

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Linda M Costa And Alphonse Amaral

I got it because it gave me plenty of options on how to use it. I have not needed it yet, but I put it on when I go out walking. My husband uses it too when he goes out on walks. So far we haven't had any problems though. When we test it, it all works well. It takes care of any kind of emergency that we might have.

8 years ago

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Verified Customer

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Susan Vogt

I chose it because of the fact that you could take the unit with you and have it work anywhere in the United States. It's very comfortable to wear, I have no concerns. Everybody has been very quick to respond to any questions and they've been very polite and pleasant to deal with.

8 years ago

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Anonymous

With the other one I had, I couldn't even leave my building. I wanted to be able to have it work when I wanted to go to my kids or stay overnight someplace. The people I spoke to were so helpful, and very nice, and they helped me to decide on buying it.

8 years ago

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Verified Customer

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Deanna Jenkins Box Springs, GA

I haven't even received my device in the mail yet, but the very nice gentlemen I spoke with explained everything about it very well to me; how it would work, what it would be, how much I would have to pay. I would recommend it.

8 years ago

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Verified Customer

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D.P. Boynton Beach, FL

MobileHelp was recommended by friends. I've never had to use it, thankfully. I just wear it around my neck and carry it with me everywhere. The man I talked to was efficient, and got it here in a timely manner. Everything so far has been fine.

8 years ago

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Verified Customer

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Cynthia Wichman And Anne Johnston Charleston, SC

My daughter got it for me because I passed out and fell here at the house, with no help, and I really feel really good and safe wearing it so far. The person who spoke with my daughter was very helpful, and we appreciated all the information.

8 years ago

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Verified Customer

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Sylvia Rainey Newport News, VA

I like the offers that they have, along with the lock box that they have to go outside the door, and I like the fact that they will did that it would detect if I fell unconscious or stopped breathing by any chance. It's easily used and it's water resistant. I'll be sure to have it on in the shower in case of a slip-up.

8 years ago

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Verified Customer

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Roselee Crow Nocona, TX

It works. We've only done a test call on it. My brother tested it on a weekend and got a really quick response. It gives my family peace of mind knowing that we have it. That way, if the person that uses it falls while she's home alone, she can reach out for help easily.

8 years ago

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Verified Customer

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Nancy Webb Arabi, LA

I saw their advertisement on the AARP bulletin. My family had been asking me to get some kind of device and I thought theirs sounded good. You can go places with it, so you're not stuck in your house. The person that I spoke with initially was extremely thorough in his explanations.I just got the thing in the mail. I haven't even set it up.

8 years ago

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Mary Alice Jenson Madison, AL

This is the one that my mother chose. We've only had it for a couple weeks so far. It seems very easy to use and setting it up was simple. The information was a little confusing at first in our initial conversation but the follow up conversations were good and they were helpful. She uses it daily as far as wearing it goes but we haven't had to press the emergency buttons as of yet.

8 years ago

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Verified Customer

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Jean Macleod Glendale, AZ

I looked at all of the services available and they seemed to be the best thing for me. I have not had to use it yet, but so far things have been good. The problem is that I want to use the bracelet but I'm so small that I have trouble with it.

8 years ago

Reply from MobileHelp

Dear Jean,

Thank you for your feedback! If you are in need of a smaller wristband, you can actually use any standard watch band for the wrist button. You would change the band, just as you would any watch. If you have any additional questions or concerns, please don't hesitate to contact customer care at 877-827-6207.

Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Apr. 13th, 2018

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Alvin Elkes Deltona, FL

I take it off at night but keep it right on the bed post, but as soon as I get up in the morning I turn the whole system on. I've only used it once but I wasn't too happy with that. I was just sitting in the bathroom, nothing was moving, and the thing just went off on its own. I wasn't able to get to it on time so everything went through'I really wasn't happy.

8 years ago

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Verified Customer

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Patsy Knels Sidney, MT

I wanted something that was simple to hook up, so I got this. I use the wristband since it's waterproof but I haven't really had a chance to use it, thank goodness. What I really like is that it's not too sensitive. It doesn't automatically go off with the slightest touch or anything like that.

8 years ago

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Grace Graber

I haven't had any emergency since I got this thing, but I did accidentally set it off. They were present and they seem very polite. I think it's too expensive, but I keep it on all the time ever since my son picked it out for me.

8 years ago

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Patricia Villere Sebring, FL

I did a little online research and saw it was rated very highly, and it seemed to have the features that I wanted. I hope I never have to use it, but I'm glad it's there. When I first signed up, though, what I was buying was not made very clear to me, and there was some confusion that we had to iron out afterward. I am also going to see about getting a different band for the wrist thing, just because that plastic band is very hot.

8 years ago

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M.O.

My daughter decided to get this for me, I use it all the time. I don't find the hand thing that comfortable. It's just big and I have skinny arms. It hurts, in fact I got a lump from it. That's why I wear the necklace. The first one I got kept going off so I had to mail it back and get another one. Sometimes I would be sitting down with nothing happening and, when I turn, the thing would go off. I kept getting nervous when that happened and I couldn't respond well. I try to answer the machine to turn it off but I had trouble with that. It also takes them a long time to respond and I also got missed calls. One time it took them 5 minutes to answer. That happened at 4 o'clock in the morning when I was in bed. I must have turned over and leaned on it. I'm not that satisfied yet. I also think it's very expensive.

8 years ago

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Anonymous The Bronx, NY

I used to had another medical service alert but I chose your company for the cost, the last one was too expensive. I read in a RP and the price was cheaper with you guys. I always carry away the pendant, so far I haven't had to use it but it looks secure

8 years ago

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Earl Carpenter Bowie, MD

In our research we looked at other companies to compare, and decided on MobileHelp. The one time that my mother has had to use the device, the response was immediate. I like the options the she has. She's using the necklace pendant and the bracelet, and then she also has a device that she can carry with her.

8 years ago

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John A Swensen Yankton, SD

We saw this one featured in the AARP magazine. I put it on from morning till night, because I have only one leg and my family was concerned about the falls I was having. The only customer support I had was initially when I decided to buy it. The fellow who sold it to me was very meticulous about going through everything that was in there, and how it was to be used, so he was good. The device is convenient and works well. It is a little touchy; because there have been false alarms, like how it would just go off while I was sitting.

8 years ago

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Anonymous Campbell, CA

The person I contacted was really thorough in his presentation of how MobileHelp works. He explained that it was like always having another person walking beside me, so that if I fell down, it would automatically call for help. The way it was explained to me it was very clear and easy to understand, and it sounded like just what I need, because I was walking for about 25 to 30 minutes to get to the nearest stores and restaurants.

8 years ago

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Anonymous Jacksonville, FL

The people I've spoken with were trained to fully answer all the questions I had, and make sure I understood the information that I gained from the conversation. The gentleman who talked with me was very knowledgeable, answered my questions, and told me what I wanted to know about the equipment.

8 years ago

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Don Musick Clovis, NM

The main reason I wanted MobileHelp was that they had the wristband instead of just a necklace. I wear it just like a watch; it's on my wrist all the time, with no problem at all. it's also a pretty good deal. I called in to test it and I got an immediate action, so it sounds good to me, and it's working now.

8 years ago

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Colette Eberhart Rutherfordton, NC

I checked with our doctor and his neurologist, who suggested it. We tested it and it seems fine to me. They are just conscientious about everything. They take the time to explain things in detail and just made a very nice transition to having it, as well as following up on it.

8 years ago

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Anonymous Dresher, PA

My cousin did research and that's what he chose. The person I spoke with to order the device was lovely, very helpful and nice. I have no complaints about that. I keep the device around just in case, but haven't needed to use it. I think it should be smaller; it's way too big for my liking.

8 years ago

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Paula Mason League City, TX

I wear it all the time. I don't like the pendant, and the wrist thing is kinda big, but it's okay.I found the personnel to be very helpful and very knowledgeable and extremely friendly. They've always been quick to answer my questions; they're always calling back. The value they give is right in line with everybody else.

8 years ago

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Richard Amos Canton, GA

I needed MobileHelp because of my health condition. I haven't been able to use it as of yet, but because of my history of falls and everything, I decided to go ahead and get it. It's comfortable and I use it everyday. They're very quick to respond, the signal is outstanding, and I'm just pleased with it.

8 years ago

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Burt And Barbara Landsman Boynton Beach, FL

I was looking between four or five different companies, and I just picked this one for no apparent reason. Everything seems copacetic with me. I've never had to use it, thank God, but I'm wearing the bracelet now for pro-active protection. I did press the wrong button at one point, and they called me back, so I guess my experience has been good.

8 years ago

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Donna Soverns Kansas City, MO

I got the device for my mom. I had to use it because she was in a lot of pain. We pushed it and they said that the ambulance was right on the way. They were right there on the line with us, they explained everything to us, and they were still talking with us when the ambulance arrived. She says she loves the device.

8 years ago

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M Jeannette Louth

We saw an ad in the paper. When we called, the young man who answered was extremely nice and he answered all our questions. We've never had the kind of emergency that would require using it, but we got it just in case. The bracelet is way too big; it falls right off my arm. That's not really any good, so I wear the pendant, but it doesn't really look like jewelry, and it kind of sticks out. It was very easy for us to set up, and it is very convenient.

8 years ago

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Victoria Dela Cruz Gresham, OR

I'm mostly satisfied with how fast they connect me to their technicians or somebody else in the company when I call, and I definitely like the compactness of the device and the overall availability of the service. It's very easy to carry, especially the wristband and the pendant, but even the mobile piece, too. It's much better than the very big one I had from another company. I use it when I drive to my appointments, and the pendant is great in the shower and otherwise when I'm alone at home.

8 years ago

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Barbara Franco-Hidalgo Oklahoma City, OK

I got MobileHelp because of the medical conditions I suffer from, including having had some seizures. It really does work and it's really good, so I've been recommending it. One day I accidentally pushed the button in bed without meaning to, and somebody really responded to check on me and make sure I was okay.

8 years ago

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Cora Sharp Birmingham, AL

I got this because I wanted something like it just in case I needed it. I saw a commercial for MobileHelp on TV and decided to give it a try. I enjoyed the way they explained everything to me, and also the price range that it fits in, so I would recommend it.

8 years ago