Name: MobileHelp
Rating: 4.6

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Verified Customer

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Dorothy M Barnes

I haven't had the unit very long, but so far I'm satisfied with it. I got this because it had more devices for me to use. One time when I accidentally dropped the necklace and everything went off to alert them. I was impressed with the response timing and everything. They were very knowledgeable, very courteous and very professional.

8 years ago

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Verified Customer

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Mahalia Fitzpatrick

I feel safe and comfortable knowing I'm not alone and I've got some help at the push of a button. I'm a widow and when I fell down and couldn't get up in the kitchen by myself, I needed help. Mobilehelp, the first time I called them, I felt like somebody was there with me. They make me feel secure.

8 years ago

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Verified Customer

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Brenda P Webb Dallas, TX

I just saw it on TV and decided to get it. Whenever we talk with them on the phone they are available to help. We tested it last night but I don't think it worked. Maybe I just wasn't pushing hard enough, but the alarm didn't go off. I've been meaning to call them but I've been very busy.

8 years ago

Reply from MobileHelp

Dear Brenda,

Thank you for your review. If you are having trouble testing your equipment, please contact technical support at 877-827-6207, Option 1. We look forward to speaking to you.

Best Regards,

MobileHelp

May. 16th, 2018

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Verified Customer

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Mary Alice Jones Boyle, MS

We needed it after a surgery, so we got it. I like that we have different things that we can wear and that it's not just one thing to depend on. They were really good when we had issues with the telephone. They always had someone there to help us solve it.

8 years ago

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Anonymous Fayetteville, PA

I tried another button that was too big and burdensome. This one is smaller and seems to cover a lot of the needs that elderly people have when we're alone. I got it more as an insurance policy than anything else. I wear it 24 hours a day. We called in once and customer support was very helpful. I feel much safer with this.

8 years ago

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Verified Customer

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Joan Dunleavy

My children got it for me because they thought I'd be safer having it since I live alone. It has gone off a few times when I'm not even moving. That's not a big problem though, I can just cancel the alarm. The machine is just good and it works.

8 years ago

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Verified Customer

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Elaine And John Smith Albert Lea, MN

I looked at various services and they were the most consistently good in their ratings. I haven't had it for very long. I wear the pendant every day and the wristband at night. During the day my husband wears the wristband too. That one is a little bit uncomfortable, it's a little too wide, but other than that I'm satisfied with it.

8 years ago

Reply from MobileHelp

Dear Elaine and John, Thank you for your kind review. You can change the wrist band on your wrist help button to any standard watch band that you like. Please contact customer care at 877-827-6207 if you need any assistance. Best Regards, MobileHelp

May. 11th, 2018

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Anonymous Estherville, IA

My son and daughter were the ones that did all of this for me. They just decided I should have it. One day I had it in my walker when it just fell to the floor. They were very quick to answer my call. I just had to tell them it had been an accident and that was it. I feel a lot safer with it now than before. I'm really glad my children got it.

8 years ago

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Verified Customer

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Richard N Dunham

I looked online and they were one of the best ones, so I went for it. It was also great because it didn't require a long term contract. It was very easy to discontinue the service if I didn't like it. I like the wristband the most. I haven't used it but we've tested it and it works fine.

8 years ago

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Chris Smith

I got sick and was taken to the hospital to be taken care of. There I saw some advertisements on TV for MobileHelp so I called them. They hooked me up on the very same day. They were just very prompt in helping me get started with the program. I feel very comfortable with it, it's a good quality product. I'm sure that the day that I need it, somebody is going to be there for me.

8 years ago

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Anonymous Pensacola, FL

I got it because it covers me wherever I am in the United States. They explained everything about the service to me and it was all easy to set up. They made me feel very comfortable having it and using it. I feel safe with it.

8 years ago

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Verified Customer

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Wendell And Brenda Hamilton

At the time I got it everything just sounded good. I wear the thing all the time and it seems to be working fine. Thing is, it doesn't really do everything the first representative told me it did. I contacted customer service afterwards and they explained to me what it actually did. I was a little disappointed. Actually, our original call wasn't really that honest when it came to the information they gave us.

8 years ago

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Verified Customer

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Carol Cherry Xenia, OH

The big thing that drew me to them was that they had a GPS bit. I can take that with me anywhere I go and they will be able to find me. I haven't had to use it yet but they have been more than supportive when setting it all up.

8 years ago

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Verified Customer

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Evelyn Jenkins Ulmer, SC

I have COPD and emphysema but I like being out and I still drive. Because of that, this seemed like a good thing for me to have. When I set it up, the person on the phone was very nice and courteous with me. They helped me get that done. Thank god I have not had to use it as of yet but I feel like it's money well spent.

8 years ago

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Verified Customer

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Anonymous Montrose, CO

I went online and got information from 8 companies at random, MobileHelp was one of them. My biggest concern with them all was all the legal garbage that comes with this kind of stuff. The salesperson from MobileHelp explained those to me really well and, because of that, I signed up. Customer service and technical support are both great. The pendant that I received at first was too sensitive, any general movement would set it up, so I asked for another one. I just received that one today so I haven't tried it yet. As far as I know, it's good quality.

8 years ago

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Verified Customer

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Takako Fujimoto Kahului, HI

We just got the service. We were referred to it by someone else. The person that has it has been just wearing it. It's very easy to wear and accessible. We've gotten immediate responses when we call and they are always very helpful.

8 years ago

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Verified Customer

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Juanita Stacko Cleveland, OH

I got it since it covers you all over the United States and it comes with a lockbox for your door. I'm by my own from 7am until 9pm so I wear it during that time. The thing is easy to use, there's nothing complicated about it. So far they have been terrific in answering any questions I have.

8 years ago

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Johnny Harris Orlando, FL

I used to have it before and since I never had any trouble with them, I got it again. I've had to use it about 5 or 6 times already. The only thing I'm not quite happy about is that the first day that I put the fall detection button on, it went off. I just took a nap with it and it just went off without any reason.

8 years ago

Reply from MobileHelp

Dear Johnny, Thank you for leaving such a kind review. We are sorry to hear that you have been experiencing some trouble with the Fall Detection Pendant. We would be happy to review the false alarms with you and give you suggestions to help minimize them. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking with you. Kind Regards, MobileHelp.

May. 11th, 2018

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Verified Customer

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Henry Caskey Jr. Dodson, LA

We picked it because it had the fall detection button that you could wear on your neck. It seems to do everything that we need it to do. It alerts the hospital if the alarm goes off and it works both inside and outside. The person that uses it wears it every day. We haven't had to deal with them much, but whenever we have, they have been good.

8 years ago

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Verified Customer

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Cynthia Pelli Penn Valley, CA

I saw it advertised on TV and decided to get it. I had a problem yesterday. I don't remember doing it, but apparently I pushed the button. The fire department just showed up and started asking me if I needed any help. I have to call them back about that because I'm pretty confused about it. I mean, the device is fine and I know it works.

8 years ago

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Verified Customer

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Avis Russell Saint Joseph, MO

My son got it for me because he thought I needed it. I do a lot of walking and I like going out, so he wanted me to have it for protection. I've had it for a little over a week and so far it's good. I wear it on my wrist whenever I go out. I'm pleased with it.

8 years ago

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Verified Customer

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Sylvia Ganz Newburgh, NY

We picked it because it had all the features we were looking for. We haven't had to use it yet, thank goodness, but I wear it all day long. It seems to be fairly accurate. When we tested it, we got an immediate response. They also responded quickly when we accidentally set it off.

8 years ago

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Verified Customer

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Marie Dallas And Pauline Valdez Dalhart, TX

My mother is 83 years old and has Alzheimer's. I have 4 back surgeries and we're taking care of her, so things are rough but I manage. I had heard so much about it so I decided to give it a try. That way, if either one of us falls, we can get help automatically. They're very polite and they give me all the help that I need. If I have a question, they will answer it. I feel comfortable using it, I've really enjoyed having it.

8 years ago

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Delois Lewis

My daughter decided this was the right thing for me. I had also heard so much about it and it just seemed like a good investment. I use it every day, it's very convenient and easy to use. In case of emergency, I have access to assistance if I need it.

8 years ago

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Rodney Orgeron

We did some research and they sounded like the best fit for us. We've had it for about a week now. My husband wears it in case he needs it. So far they have been very responsive and patient when we test it. They have answered all of our questions too.

8 years ago

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Obdulia Rice-Irwin Louis Irwin

We needed an emergency system because of our age and because we travel a lot. We started using it just last week. We have everything we need: the watch, a pendant, and a travel thing. They have been very good at explaining everything to us in detail.

8 years ago

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Verified Customer

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V.M.

They were helpful when we were first deciding on whether or not this was the right thing for us to use. In the end I went for it since it included the device with automatic fall detection. Anytime we call they answer all of our questions

8 years ago

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Carolyn Ward Williston, FL

I got it since it was good all over the United States. It seems to be working very well. It picks up everywhere and it's also very sensitive. I wear it when I go out to watch my grandson in his house. I like every part of it.

8 years ago

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Verified Customer

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Addie Swearengin Sierra Vista, AZ

I found them through research. I received the equipment promptly, it's compact and easy to wear. Thank goodness I haven't had to use it, I just put it on and don't really take it off. They have answered all my questions so far and followed through with all of our requests. It works nicely.

8 years ago

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Mariyln White Boynton Beach, FL

I switched to them after seeing their advertisement. We actually got it for my mother to use. She wears the watch when she goes out. The necklace and everything else seems to be working well. When we called customer service, everyone was very helpful and pleasant.

8 years ago

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Verified Customer

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Joseph Harris Corbin, KY

I got it for my dad because I liked the way it worked. Everything is easy for him to understand and since he's 87 years old that was important for me. All of their alert devices are helpful and easy to understand. He likes the necklace and the watch. I really do like it too, they should just continue with their good work.

8 years ago

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Verified Customer

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Patricia A Neill Newnan, GA

They were recommended by the AARP and since I liked what I read, I went with it. I wear it all the time. I had a couple of times where I must have pushed the button without realizing it and they responded very quickly. They are very good about calling back.

8 years ago

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Verified Customer

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A.J.D. Energy, IL

I picked it because of the travel distance it gives you. The unit is nice and small, not bulky at all like some of the other ones. I've pressed it a couple of times just to see if it works and it has been ok. I've been at home when I do that though, I haven't tried it on the road. I like it better than a couple of the other ones I tried but it is a little expensive.

8 years ago

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Audrey W Furr Kannapolis, NC

We did a lot of research and trying to figure out which one would work best for us. In the end, we went with MobileHelp. It comes with a bunch of different options on how to use it. As far as we know, it's really good. When we pushed the button by mistake, they called and checked on us. They're expensive you know, but it offers more value.

8 years ago

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J.J. Ypsilanti, MI

I picked it because it was quite unique. Before seeing it published in Triple A magazine, I had not heard of technology that advanced before. I feel secure having it. I know that everything will be taken care of if I need it.

8 years ago

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Verified Customer

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W. Joel Richardson

They were one of the few companies that offered coverage at home and away from home, and I thought that was what I needed. I have not had to use it but on the typical day I have the little mobile unit sitting on my kitchen counter and the other one next to my chair in my family room. I keep the necklace on the end table by my bed.

8 years ago

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Loretta Bolton Plainview, TX

I kept on seeing it on TV and decided to give it a try. Their customer service is the best one. The person that I talked to was really nice. I think it's a good deal for people who have a lot of accidents, it helps you get to someone quicker.

8 years ago

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John W Rice Orangeburg, SC

When I first got it I pushed the button on it and they responded instantly. I know that wherever I go I have someone that can respond quickly. I feel confident knowing I'm only seconds away from getting help. I think it's incredible.

8 years ago

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Anonymous Silver Springs, NV

I picked it because I can go anywhere with it. I just wore it today when I went to town. It's very easy to use. I have a necklace and a watch type, so it's very convenient to use either one. I also have the base unit. They have double checked on me so far, which I think is pretty cool.

8 years ago

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Roger And Karen Beaudoin Kodak, TN

I haven't had any problems with it. If I get hurt, all I have to do is press a button. My husband feels very confident using it. As soon as he pushes the button, someone comes to the phone right away. The fire or police department will also get out here right away if we need them. It's worth the money.

8 years ago

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Bonnie Lajeunesse

I picked it because they had everything that I needed. I have the bracelet and the call button that I take with me when I go outside. I've had to use it to go to the hospital. They were quick to respond and answered my questions. They were very helpful. I feel very safe and comfortable using it.

8 years ago

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Mary Jane Kerr Port Saint Lucie, FL

I carry it with me whenever I'm in the house or out of the house. They are very dedicated to their customer. They're very kind people to work with and I respect them a lot. The only thing is that their system has too many parts, it's too cumbersome. I used to have great device which was just one item around my neck and that was it. With MobileHelp not only do I have to carry little thing that you have to talk to, I also have to have the thing around my neck to push the button. I don't understand why they have so many features to a medical alert button. It is also too expensive.

8 years ago

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Anonymous Kamas, UT

I did some research and talked to one of their representatives. I just felt like they offered the best protection for a good price, so I signed up. Their coverage area is good. It doesn't include just my home, it goes with me when I'm out and about.

8 years ago

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Tabatha Pavlichek Gaylord, MI

We picked it because they respond very fast and were cheaper than other places. When I get up in the morning I put on my necklace and go about my daily duties. I take it off when I go to bed. When I called, they came. It's really hard to get a new key for the lockbox from them though.

8 years ago

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Rose Dana North Richland Hills, TX

What we liked most was that the unit was mobile. It also came with a waterproof wristwatch and the fall detection system. That one is not overtly sensitive, the button on it is curved inwards instead of outwards, so it's not easy to hit it by accident on the table or something like that. It has volume control on the mobile unit, which is very helpful for an elderly person with hearing problems. The first individual that worked with us, the salesman, was not very knowledgeable and got a lot of things incorrectly when we signed up. The next person that we talked to, the one that did the setup, went back and corrected everything. He was very knowledgeable and helped us with all the questions that we had. He helped us test the system and that took about a minute to do. What I'm still perplexed about is the synchronization between the mobile unit and the base unit. When it goes off and we respond with the mobile unit, the main unit will continue ringing for about half a minute. We don't know if that's a big issue or if he was able to sort that out.

8 years ago

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Patricia And Robert Andrews

I got it for my parents after a friend referred me to them. The set up guy was very helpful. He was very efficient and helped us test it. They've only had it for two weeks so they really haven't had to use it. I do think the aesthetics of the buttons could be improved, particularly when it comes to the necklace.

8 years ago

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Gerry Wallerstein Bonita, CA

I saw them and a couple other ones in a magazine. In the end I chose MobileHelp over the other ones. I find it to be very sensitive. If I cross my arms over it or something, it will go off. That has happened several times. One time it went off when was sleeping. I just rolled over on it in the middle of the night and pushed it. That's why I don't sleep with it anymore, I leave it on my night stand instead and use the watch instead. From that I know that they will respond and that they are very nice.

8 years ago

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Dorothy Bradley Wilmington, DE

My children, my daughter and son in law, didn't want me to be alone, so they got me this. I haven't had it for long, it hasn't even been a week. I have no concerns about it though, I just wear it around my neck when I'm in the house. When I leave, I take the mobile unit with me.

8 years ago

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Arthur Lockwood Kutztown, PA

I got it because it said in the advertisement that it could work all throughout the United States. I haven't had to use it yet since I was in the hospital for two weeks, but the guys that I talked to answered all of my questions.

8 years ago

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Maryanne Pickins Anderson, SC

I needed a mobile medical alert kind of company and MobileHelp was at the top of the list. I called in to see if they could assist me in my needs and, fortunately, they could. I really trust them, I know they will do what they said they would do.

8 years ago