Name: MobileHelp
Rating: 4.6

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Verified Customer

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Renita Dallas, GA

They are very courteous and informative. They call you and ask if there is anything they can say or do it to make it better and they give you set up by step of what to do in certain instances. That was very helpful for me. I like everything and dislike nothing. It is working great.

7 years ago

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Verified Customer

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Donna Salem, OR

They have always been there and willing to help. When I have called, they are courteous. I have only used it in a nonemergency and they answered and I feel very comfortable knowing that I have something available so I could get help.

7 years ago

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Verified Customer

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Anonymous Deerfield Beach, FL

Everything looks good, the equipment came well packaged and the instructions were good. I have the one around my neck and it is not very pretty but that's the only thing that I would say could be improved. Maybe they could make it smaller or something. I am glad with it, it is a good company.

7 years ago

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Verified Customer

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Sheila Largo, FL

They were a big help to me and I have tried a lot of other that just didn't work for my particular problems. I forget a lot of thing but they remind me. I usually test it on Mondays, though I haven't the last couple of weeks, and it tests fine.

7 years ago

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Verified Customer

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Helen

It is kind of expensive, but it is worth it. I would recommend to anyone; I tell everyone how much safer I feel. When I tested it, it worked perfectly so I am pleased with it. The service is excellent, when I first got it, it seemed like every time I turn around the phone rings because they think I had fallen.

7 years ago

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Verified Customer

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Lavera Sturgis, SD

I love being able to take it far away from home. When I first got it, I called and they helped me set everything up and make sure everything was working fine. It is a little expensive, but it could possibly save your life so I am happy with it.

7 years ago

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Verified Customer

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Anonymous Longview, WA

When I accidentally pressed the button, they weren't aggravated, they were very nice to me. I feel like I don't need some of the things in the package, but it works great. I got the portable one that you can take outside too.

7 years ago

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Verified Customer

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Jo-Ann Rochester, NY

I like the price and I like the service. They were very helpful. I use it when I go out all the time and I feel safe wearing because I think it is a good product. It is just as good as the other one I had before but that was way more expensive.

7 years ago

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Verified Customer

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Billie Jean San Saba, TX

My MobileHelp device is always going off and I try to stop it in time but sometimes I don't make it and I get a response really fast. You have five minutes to stop it and sometimes I just don't have enough time. It is sensitive but they are always on alert so I am pleased with the service.

7 years ago

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Verified Customer

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Denise Kissimmee, FL

MobileHelp works well and I had some little problems in the beginning because it is very sensitive but now I know it. it makes me feel more secure and it is a good product. They have been very attentive to the needs of a person.

7 years ago

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Verified Customer

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Joyce

I didn't like it at first because of the necklace part of it was too long but we talked to one of the people on the phone and she told my daughter how to shorten it and now I am not having that problem. It works good instantly, the base notifies me that they've received a call and I correct it if I didn't fall. I am happy with this.

7 years ago

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Verified Customer

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Gail Hartselle, AL

I would like it to be a little cheaper but I feel in my heart that they'll do me right if I need assistance. I don't like wearing the necklace because it gets in the way and I accidentally bump into stuff. I accidentally tested it once and they answered right away.

7 years ago

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Verified Customer

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Bill Minneapolis, MN

It's a good system. I have fallen in my apartment and they responded pretty quickly and I got help so overall I am satisfied. There is nothing I really don't like, I uses both. The wristband I wear at night and I have to be careful because sometimes it is set off accidentally but it is alright because I have learned how to cancel it.

7 years ago

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Verified Customer

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H Hoxie, KS

They're a great company. I am a non-medical home health care giver and a lot of my clients have used it on numerous occasions and like it because of the mobility. They have a great sales team and great customer service. They are top notch and always willing to help.

7 years ago

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Verified Customer

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Liz

We paid for 3 months yet my mom only used your product from 1/13-3/16 bc we had to make sure she had it in time when we moved her on 1/13 and then had to make sure your company got the equipment before 4/3. So we are paying for about 20 days of it not being used but to ensure the proper transit time on the front and back ends. Just doesn't seem fair!

7 years ago

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Verified Customer

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Dan Furlong

They have been great to work with when setting up and testing the unit. Very proactive! My Mom has already used them once and she said EMS arrived within 10 minutes of her pressing the button, and I was notified immediately that my Mom had asked for EMS to be sent.

7 years ago

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Verified Customer

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Ronald and Nancy Stuard

My wife and I, are very happy, to have this phone! We both have hearing impairments, and wear hearing aids! It really makes life, a lot better! It's really nice, to carry on a conversation, and not miss, pat of the conversation!

7 years ago

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Verified Customer

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Karen L. White

Customer Service Reps were great when order was placed. The devices were delivered within the timeframe we were informed they would be, set up went well and so far my dad has only had one emergency in which all emergency contacts were notified.

7 years ago

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Verified Customer

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Dea Fond du Lac, WI

The customer service representative that I talked to was very informative, polite, and gave no pressure. I have called many times with questions and they were very helpful in explaining things to me. The device has gone off falsely several times. The price is fair and affordable.

7 years ago

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Verified Customer

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Lorraine Fresh Meadows, NY

I like the fact that they have GPS, I carry the portable thing in my pocketbook. When I call customer support they are really patient with me and I appreciate that. They are very supportive but when I tested the base they speak too fast and I could hardly understand what they were saying.

7 years ago

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Verified Customer

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Katie Hall Banner Elk, NC

I like that if I was to fall it would detect it and I like having the wristband with the mobile device. We had a hard time getting it set up and I don't have good service here, but they stayed on the phone with me and fixed everything so we could get signal. The agent was very kind and patient.

7 years ago

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Verified Customer

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Betty Grovetown, GA

They've been very helpful so far, checking in on us just to make sure everything was set up and if there was anything else we needed. My mother doesn't like the one around her neck, the one around her wrist is much more convenient.

7 years ago

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Verified Customer

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Evelyn Marion, NC

The only problem is the necklace I wore kept going off very often. Customer service always answers quickly and if I was not ahold of someone who knew what I was talking about I got ahold of someone that could help. I love the lock that holds the key for someone to get in.

7 years ago

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Verified Customer

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Sherry Harrison Roopville, GA

Before I got MobileHelp, I had a device where I couldn't go outside and if I fell down, you guys would know it. I'm glad I have it. I have accidentally pushed the button when I wear it around my neck so I know you are definitely going to answer if it gets pushed.

7 years ago

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Verified Customer

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Anonymous Leesville, SC

They have been very good about answering calls quickly. Their call centers do not have long wait times on hold and they are proactive in trying to make sure install worked. The people have been great and that is the biggest thing that has pleased me about this selection.

7 years ago

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Verified Customer

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Carmela El Paso, TX

A few of my friends had the same thing and liked it so I decided to get the same thing. I am happy I have it. It's really sensitive, I didn't even do anything one day, I was just moving it from one place to another and it went off. I wish it were a little bit cheaper, I am fining it hard to put it into my budget right now.

7 years ago

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Verified Customer

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Anonymous Princeton, IL

My father uses it. It looked like the best equipment and the best service for the price. Everything seems to be working good and it is everything we though it would be when we first started so I am one hundred percent happy with it. the response time is great. They have answered any questions and they have been helpful and courteous.

7 years ago

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Verified Customer

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Norma Green Cove Springs, FL

Overall the experience has been positive. I live alone and I am about to have knee replacement surgery and I was worried about falling. It seems to work well and it is convenient. Customer support was very good the one call I made and they have been helpful. I think it is very worth it.

7 years ago

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Verified Customer

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Pedro Fort Worth, TX

They answer quick. They're very helpful over everything and they have always answer my call or if I accidentally push the button they check if we're doing okay. Sometimes it automatically sets off by itself but it works and they help me.

7 years ago

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Verified Customer

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Anne Mooresville, NC

I bought it for the peace of mind. They have been really helpful and there have been a few times where my dad has accidentally hit it and they're very patient and when you call you get a good response. They were able to get it to me expedited pretty quickly and set up was simple. The home base is pretty simple and has a good design.

7 years ago

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Verified Customer

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5

One time my father accidentally pressed the button and right away a representative got on the speaker and asked if he okay. I have spoken to a couple representatives and they answer my questions to the fullest and they had very good customer service.

7 years ago

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Verified Customer

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5

Customer support is on the spot. They go ahead and get me somebody out here and they get help to me. They don't put you on hold or anything because every emergency can be solved because of a quick response. They are just honest and really helpful when they come out here and they get things done and they don't mess around.

7 years ago

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Verified Customer

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5

The device is great. I just love this one. It's far better than the one that I had. When I called and talk to the salesman, he was so helpful. I just love the gadgets that I get to wear on the go around my neck and I have a watch band.

7 years ago

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Verified Customer

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5

After talking with the sales person, I was satisfied that it would be a good company. I've dropped the necklace for a false alarm and the machine called alert but I was able to shut it off but I am happy to know that it works. It's very easy to set up and I'm comfortable with it.

7 years ago

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Verified Customer

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5

It's gone off a couple of times and they called me. I've been really impressed with that. Because of the slightest little motion they are johnny on the spot. They immediately call you no matter what whether you need it or not. And they call right away to check on you.

7 years ago

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Verified Customer

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Wayne Fayetteville, TN

I did have one instance where the fall necklace picked up a fall and I didn't really fall, I actually was just putting it down and evidently I must have hit the button and the response was just a couple of seconds. The customer service has been very good and responsive to questions.

7 years ago

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Verified Customer

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5

The representatives are very responsive and they are very well trained and they have ot make decisions if you ask a question. They don't have to ask other people, they can tell you the answer so we're really pleased with the customer service. My mother-in-law's GPS thing wasn't charging right so they sent her another one right away.

7 years ago

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Verified Customer

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5

The couple of times that I've called and tested it, they have always answered every question I had and I've never gotten a bad response from them. I like the fact that I can cancel the fall detection if it goes off incorrectly.

7 years ago

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Verified Customer

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5

They have always been knowledgeable when I talked to any of the customer service representatives. They've always been polite and answered all my questions satisfactorily. They were eager to satisfy my problem or whatever it was that I was talking to them about.

7 years ago

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Verified Customer

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Mildred

Customer service has done a wonderful job since we have started using them. The fall detection software is a little sensitive, but it's good that they constantly call to check if we are doing ok. The device is pretty easy to use.

7 years ago

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Verified Customer

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David De Feo

Their phone ordering system was extremely easy to work with. The representative listened to all my questions and answered them professionally and in a way that was easy to understand. They are there when I need them, and the device is reliable and easy to use.

7 years ago

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Verified Customer

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Anonymous

I haven't used it yet, but it has everything I need. I can wear the watch and take it away from the house and still use it as long as I have the little monitor with me. Every time I have called the customer service has been helpful.

7 years ago

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Verified Customer

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Joyce Mann

The customer service seems to be courteous and caring. They want to know if you're okay whenever they call and check on you. The pendant I carry is pretty accessible and it's a lot more sensible than other ones have been. Anytime I have called, they've understood what they were doing and they can go in depth about what you need to know and they don't care how long it takes to help you understand what you need to know. Whenever it goes off by accident, I never know what to do. At first I was running around trying to see what I was supposed to do.

7 years ago

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Verified Customer

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Marsha Scheerer

It's available anywhere, not just your home. All the people from customer service were very informative and I felt like I was very well informed of the product. When they accidentally pushed the button, the support has been right there.

7 years ago

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Verified Customer

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Leanne Carden

I thought the people that I talked to in the beginning were very knowledgeable and helpful. They seems to know what they were talking about. They are very responsive. I haven't had to sit on hold forever. I get right through to somebody, they know what I'm talking about and we resolve the problem. My mom's pendant keeps on going off like she fell and sending the EMS to her house for no reason because it's a false alarm. So now they have come up with the resolution to get a new pendant that they are going to be sending her today.

7 years ago

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Verified Customer

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Jane

When I was dealing with customer support, they were excellent. The people I talked to were very nice and nobody tried to force anything on me, I made my own decisions and I go the one I thought was best for me. It is the best value and I think the device is the best thing in the industry.

7 years ago

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Verified Customer

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Anonymous

The service seems to be complete. I wear it everyday and it gives me comfort and a sense of security. When I call about questions I receive very courteous service and they have been polite to me. I am very satisfied and I think it is worth the money, though it could be a little less expensive.

7 years ago

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Rose Columbia City, IN

I had fall one protector and it went off like 10 times and I had never fallen so I had to get a new one that wasn't as sensitive. They were good about changing the tenets. I feel like this one is a good device. I can take it with me in my purse in case something does happen.

7 years ago

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Verified Customer

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Summer

It is for my mom and I feel comfortable because they take care of her correctly. They are respectful, they hear you out and they try to help you and they're not condescending. I appreciate that they're understanding and I appreciate that it was delivered on time. She likes it, it's convenient.

7 years ago

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Verified Customer

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Frances Austin, TX

Customer service was very responsive, courteous, and helpful and answered all of my questions with promptness and took the time to explain to my satisfaction. I talk to a live person and they get to you right away. We had a bad unit and we had to get a new one. It is simple to operate and easy to set up.

7 years ago