Name: MobileHelp
Rating: 4.6

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Verified Customer

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Elizabeth

I wear it all the time. I'm allergic to this sort of plastic and so I called him and they can make this device were it has a little felt pad on the back since it doesn't affect the quality of the use of it. That's the only complaint I had because I was allergic to it so I put a little round small band aid at to keep it from rubbing on my skin.

7 years ago

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Verified Customer

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Cecelia

I ordered it from my mom and she has the GPS that allows her to and we have tried it as we've gone different places to see how well you know it works when she's traveling. It works. The device helps my mom feel secure and a little more confident living alone. Customer support has responded to all my questions and they call back when they say they will.

7 years ago

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Verified Customer

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Mary Watertown, NY

I'm very satisfied with them since I purchased it six months. They got me the help I needed and they emergency came within ten fifteen minutes and took me to a hospital very quickly. I was very impressed. They've always been nice to me when I call them. I had to call and have them change my emergency contact person and they're very knowledgeable and they very nice to me when I ask some questions and stuff. They answer correctly without having to look up information and stuff.

7 years ago

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Verified Customer

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Anonymous

They were very good about responding and they were very polite. I feel very comfortable with the portable one because I'm away from the house a lot and I'm glad to have that with me. I know that I have an extra protection. It's a little bit more expensive because I have more equipment.

7 years ago

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Verified Customer

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R.

I chose because it's recommended by AARP. I am a widow, I live alone and it gives me a great sense of security that I can depend on that they will check on me if I need it. The person that assisted me with set up was very patient and kind and thorough at explaining everything I needed.

7 years ago

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Verified Customer

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Mark

It looked like the best value for my money. My wife recently lost the pendant and we found out that the program I have includes free replacement. I am very happy with the service so far. The guy who sold me the system and the people I have talked to on the phone are excellent and very caring.

7 years ago

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Verified Customer

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Juana

I like the price. I use it all the time. I've had a couple of calls where they thought I had fallen and I was very happy that I know that if I do fall they would be calling me. They are prompt when it happens. I would recommend it to whoever needs it. I'm happy I have it.

7 years ago

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Verified Customer

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Paul

The reason I chose it was the price was pretty good and it had good reviews online. My dad wears it twenty four seven and a week or so ago he slipped in the middle of the night so none of us heard the phone or answered so the paramedics came got him up. It works and everything is good.

7 years ago

Reply from MobileHelp

Thank you for your awesome review! :)

Feb. 8th, 2019

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Verified Customer

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Sylvia Glen Burnie, MD

I did a lot of research and it was Consumer Reports that made me make my final decision. They were so helpful because I didn't know anything or what I was doing. I was very concerned about the quickness of response if I needed help and everything was really great.

7 years ago

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Verified Customer

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Delores Silver Spring, MD

They work with you. I appreciate that they talked to me and I really enjoy having it. Im not afraid to leave the house. I feel safer. Customer service is excellent. I accidentally pushed the button and they were there. They didn't seem upset, they were so nice. I would recommend it to anyone.

7 years ago

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Verified Customer

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Joanne Pontiac, MI

I am very happy with them. I am very surprised how quickly they got a hold of me. the person I spoke with when I accidentally pushed the button was very concerned. The price of the unit is most commendable. I was concerned because I was not getting paid from my job and they made it affordable for me.

7 years ago

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Verified Customer

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Carl Clarkston, WA

I was conducting a test and their response was instantaneous, I pushed the button and they were there talking to me. I asked if they could give my location and they could. If somebody needed it then I would highly recommend them.

7 years ago

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Verified Customer

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Elaine Fayetteville, WV

I kept falling a lot and my husband would go to the racetrack and wanted make sure I could contact somebody to come and help me if I fell. I really appreciate that when I hit by accident they call to make sure I am okay. I don't like the necklace being so close to my neck.

7 years ago

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Verified Customer

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Hannah Littleton, CO

When I talked to the customer service guy, it really explained the system well and I felt like he was taking care of me instead of just telling me something. The customer service pays attention to you. I just feel like everybody at MobileHelp is trying to do their best to take care of me and not just push me around.

7 years ago

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Verified Customer

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Delores Columbia, MO

My mother has accidentally pressed the device and she got a quick response so she was really happy about that. The watch is easy to put on and to remember to wear. I also like the neckband for times. I think they both are well made.

7 years ago

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Verified Customer

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Carolyn Hopewell, VA

I hooked up the device one afternoon and the next day, my mother went out in the backyard and fell and she had to press the button around her neck and was taken care of. The customer support responded right away and everything went great.

7 years ago

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Verified Customer

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Toni New York, NY

I have made three accident calls but within two seconds they answer and ask what the problem is and if I'm okay. I like that. It's an excellent system and it works. They answer right away and I feel very secure having it here.

7 years ago

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Verified Customer

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Gary R

Easy to contact and equipment works well. Instructions easy to understand. However, "fall detection" alert is so sensitive, it has set off 6 times. 3 times I was able to cancel, otherwise it made the call and agents were totally polite and patient.

7 years ago

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Verified Customer

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Robert Sun City West, AZ

It was during the middle of the night and I couldn't get out of bed and I pushed the botton and the boy I called was a lifesaver. The device is very easy to use. The two or three times that I've had questions or asked for help on how to set up certain things, they have been most helpful and courteous.

7 years ago

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Verified Customer

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Anonymous Ashburn, VA

Unfortunately it is very sensitive. A lot of times I've been getting calls because it's gone off. It notifies me but sometimes I don't answer and then it keeps going and then they want to send somebody. It's good and bad at the same time.

7 years ago

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Verified Customer

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Ed Lake Wales, FL

It has gone off and signals a warning that a fall may have happened which had to be canceled. It's very very very sensitive. It's responsive when you get a customer support person. They're the only ones who are going to help you. The other ones come on and want to konw if you are okay and naturally I say yes and it's only a false alarm and they pass me on to the customer service person to not have as many false alarms.

7 years ago

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Verified Customer

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Melinda Payne Belleville, MI

The first person I talked to from customer service did such a great job. We have accidentally set off the alarm and they were very quick to respond. They're fast and they're professional and the customer service always answers all my questions.

7 years ago

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Verified Customer

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Shirlee Overland Park, KS

They have responded every time that I needed them and even when I didn't need them or when it was accidental. I find it very comfortable to wear the watch. It's not that different from every day. It's just a little heavier and bigger but it's a very comfortable thing for me.

7 years ago

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Verified Customer

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Marsha

The customer service representative kept calling me to set things up because I needed a powercord. She's been very helpful as far as being persistent in trying to get me hooked up. I don't like the set up of charging it. It seems that there should be an easier way to charge it than just that one little black charger.

7 years ago

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Verified Customer

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O.D. Irving, TX

I had already had several other ones and they weren't working so tried mobile help and so far I appreciate everything they do. It's easy to work. They acted really promptly the one time I fell, in ten minutes I had help and it was fantastic.

7 years ago

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Verified Customer

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Karen Kissimmee, FL

I wear my wrist watch all the time and I'm always sure that I have the little transponder the GPS with me when I leave the house. I have had things go off by accident and they are very responsive. They are immediately on the phone to know if you are all right.

7 years ago

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Verified Customer

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Troy Prather

We're happy with what we have. They call me up and ask questions and ask if I had any questions. I like the company because they don't push things we didn't want. I think the product is one of the better ones out there and the customer service is great.

7 years ago

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Verified Customer

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Anonymous Sacramento, CA

They offer a dual system and nobody else offers a dual system and I needed something like that for myself and my father. It doesn't take up much counter space and its very moden. Customer service is very explanatory, very nice and polite.

7 years ago

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Verified Customer

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Erica Winter Haven, FL

My mother in law has had two false alarms but the response time was fantastic and though they were false alarms they still wanted to make sure that everything's okay. We love the way they reacted. I think the people are pleasant, courteous, and punctual.

7 years ago

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Verified Customer

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Bernice Tustin, CA

I've done a test to make sure it works and it always works. I like the size, I had a different one before and it was eight times the size. Everybody I've talked to there has been very friendly and supportive. So far I'm happy with it.

7 years ago

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Verified Customer

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Christina

I bought it as a precaution because I live alone on a remote farm in the answer. I only used customer service while I was making the decision to try it this and it was very good. They have answer to all my questions. So far it has met all my expectation.

7 years ago

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Verified Customer

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Soila And Abel Williams, AZ

I feel comfortable, it is like having a third person there. They strive to answer my questions and any concerns I may have and they're always mentioning feel free to call customer service if something comes up or you don't understand something.

7 years ago

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Verified Customer

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Janet And Neil Washington, IN

The only time it's been used was an accident when it went off by accidentally being pressed. They were excellent and responded immediately. I apologized for accidentally pushing it. It's an excellent device. It's very efficient.

7 years ago

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Verified Customer

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Patricia Sag Harbor, NY

Every time I've called to answer questions or want to know something about the devices, they're so willing to talk and not be in a rush to get off the phone. That makes me feel very appreciative because other rush through everything.

7 years ago

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Verified Customer

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Sheila Chapin, SC

I was getting so many false alarms. I could be sitting there eating dinner and the darn alarm would go off. The people I've talked to, I've talked to various people, have all been very good and very professional. Even those that were not testing the machine, they're very professional and polite.

7 years ago

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Verified Customer

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Ann McLean, VA

My mother had a situation where she was not doing well. I was at work so she went ahead and pressed the button and the EMT's came and took her to the hospital amazingly quick. So all went well. Everytime I've needed something, they've been very helpful and easy to deal with over the phone. The buttons tend to have false alarms going off, including when sleeping. When we called, the company told me that it does happen but as long as we can reset the false alarms, it's okay.

7 years ago

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Verified Customer

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George Patterson, LA

The device has never failed, I test it every week and it is very reliable. I never had any problems with customer service. I call with questions and they've always been there for me and everything goes fine. When they say there are no gimmicks or hidden fees, they're correct cause I downgraded a little bit and there's no problem.

7 years ago

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Verified Customer

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David Franklin, TN

I like that it was cellular based and would be usable anywhere not just close to home base. The device is excellent but it is tied to A.T &T. and they are not great in my area. That I appreciate them being very understanding when the button is accidentally pushed and false alarm. They've always been very kind about that and understanding. Customer support is very courteous.

7 years ago

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Verified Customer

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Carolyn M.

I give a 5 rating because I wear the 'fall detector device around my neck' and occasionally when seated at a table it will become hung up on the table's edge. The alarm goes off and immediately I's speaking to a real live person explaining why I do not need medical assistance.

7 years ago

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Verified Customer

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Shirley Bremerton, WA

I've had a few false alarms because it's very sensitive. The button is very sensitive, too sensitive. I've set it off several times by just moving but I'm getting used to it now. Customer support has been very good. I had to re-select my equipment from a regular base station to a mobile unit and they were very nice and complete about changing me over with no problems. Everything that I have asked and inquired about, they've helped and been very nice and courteous.

7 years ago

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Verified Customer

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Wanda

I had a little problem with one thing, it kind of fell a part and I called and decided to get the home one and I had it within like two days. The customer service is really good. They are right there when you call. They've done everything they said they would do.

7 years ago

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Verified Customer

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Marian Highland, IN

I used the device last week. I couldn't get out of bed and I needed help so I pushed the button and it all worked like clockwork. It worked like it was supposed to. There was a box that they could get the key to the house, they got in and got the ambulance to the hospital and it all worked very well.

7 years ago

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Verified Customer

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Stanley Howard

I left a power cord behind from my trip and it just came yesterday when I ordered it a few days ago. We're very pleased with the customer service that is always reliable and courteous and always professional. The device is reliable. I test it periodically. The response time is equally as good as my previous one and I'm very pleased.

7 years ago

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Verified Customer

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Shawn

I liked the representative I actually talked to and I talked to several different companies. I just really enjoyed talking with the representative. They gave me good information and answered all my questions and gave just the right product at the right price. They were attentive and they listened to me.

7 years ago

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Nancy Deer Park, TX

The people I talked to were knowledgeable. They listened to me and my needs and then worked from there and that meant a lot to me. They contacted me to make sure I received all the things I was supposed to get. They were so courteous to me. They were so professional.

7 years ago

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Joe Dagsboro, DE

I really wanted something to carry with me because I'm out of the house probably 80% of the time. I use the portable one. I checked in last week and everything went through. I was way down on the shore so I made sure that it worked down there and it did.

7 years ago

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Connie Cabral

I fell while visiting my family I thank the Good Lord I had my mobile help I was by myself phone didn't work but my mobile help did gave them my location I had more emergency help. Never leaving home without my mobile help Thank you Mobile Help

7 years ago

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Anita

I chose MobileHelp because I can access it away from home. I wanted to have the access if I wall it would go off and it does that. They've been able to answer any questions that I had and help me to decide this was the right way.

7 years ago

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Angela Melbourne, FL

I think that it's a very good company. I have no problems with it at all. I had hit the device accidentally as I was exercising and as soon as they saw it and I had fallen and they called me immediately and I thought that was really good.

7 years ago

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Paul J Dade City, FL

It seems to be the right price to the right product. The device works as it was supposed to. We had little issue where they couldn't hear us speaking back but they came right back and I reset the box over the internet and everything so we're good again

7 years ago