Name: MobileHelp
Rating: 4.6

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Verified Customer

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Paul J Dade City, FL

It seems to be the right price to the right product. The device works as it was supposed to. We had little issue where they couldn't hear us speaking back but they came right back and I reset the box over the internet and everything so we're good again

7 years ago

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Verified Customer

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Curt

We couldn't get ahold of my mother and I called MobileHelp and they were able to track where she was. They've done everything we needed. If we have a little problem with the watch, they do everything they can to correct the problem.

7 years ago

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Verified Customer

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Lydia Abita Springs, LA

I usually use the necklace. The only thing I don't like are the clip on things because it gets too hard for me to get on and off. Every time I've called in for help they've been able to help me quickly. Everything works fine.

7 years ago

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Verified Customer

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Jean Lady Lake, FL

I just feel secure with it and know that they would call me. I can live at home alone instead of having to have someone live with me or anything. It's very comfortable. It's better than an assisted living center cause I can still live at home.

7 years ago

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Verified Customer

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Elna Fischer, TX

A couple of times I've tested it away from the house and the last time I tested it out was about fifty miles or so from my house and there was a lot of road noise in the car and he couldn't understand me and he was checking to make sure everything was okay. I wear one around my neck and when I tested it, it wasn't working and I don't know how long it had not been working and so they sent me another one. They were real fast and answered it.

7 years ago

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Verified Customer

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Pam San Diego, CA

They were very helpful. They never tire of helping you and every problem has been resolved. I wish the charge would last longer. It doesn't last the entire day. I put it on in the morning and by five or six, it's out of charge. I wish the watch was smaller. I have a narrow wrist and it's a bit clunky.

7 years ago

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Verified Customer

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Lauren Arlington Heights, IL

Every time I've called they've asked me to make sure I was just calling for a test. They helped me set it up when I had questions about it and they didn't make me wait too long to answer the phone. They're really on top of it. The base unit flashes all the time and it's really bright so I had to put a piece of paper over to cover it a little bit.

7 years ago

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Verified Customer

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Elizabeth Lewisburg, PA

I am a relatively new customer and I have been extremely pleased when I have called. I wanted something that I could take with me in the or to a second home and the representative spent a lot of time finding out and assuring me I would have coverage.

7 years ago

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Verified Customer

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Vickie & Andrea

I am 65+ and my daughter has special needs. I feel secure knowing I can use the device and get help immediately. We have run several tests and had successful results. Thank you for this safety device and for the security and peace of mind it brings.

7 years ago

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Verified Customer

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Anonymous San Diego, CA

The set-up procedure went very well. I now have peace of mind as I go about my daily life. So far I have had no reason to activate it, because I fortunately have had no reason to do so. But I am confident it will do fine. For now, I am enjoying peace of mind.

7 years ago

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Verified Customer

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Diane Ruklic - daughter Palatine, IL

They spent untold hours on the phone with me answering all my questions about what they offer and then aftrer I signed up for my Mom, they spent even more time making sure everything was set up properly and made sure that my Mom was comfortable with all the equipment.

7 years ago

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Verified Customer

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Valerie Aberdeen, WA

I like that there's a lock box outside of the house so if I need help they don't need to break down the door. I also like the option of having phone connection on my watch. I can use it anywhere and it will check my heart rate and other different things.

7 years ago

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Verified Customer

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Norman Flint, MI

They have a wrist one that can be worn in the shower and it detects falls as well. It's easy to use, all we had to do was plug it in and set it up when it arrived. My husband had a seizure in the kitchen and I pressed the button and got an immediate response and they handled it from there.

7 years ago

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Verified Customer

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Clarence And Irene

I'd test it a few time and right away they came on and answered. When I accidentally hit it or dropped it, they came right on and took care of me immediately if I needed help. We were concerned about it working out of the house, but it did accidentally go off when we were quite a few miles away from my home and it did work.

7 years ago

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Verified Customer

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Jessie Ayrshire, IA

I was outside and I accidentally used it. It was kind of nice to know that it actually works outside. But they did the appropriate thing and they called my daughter who checke din with me. That was a relief to know it actually did work. The customer service was very prompt with their service.

7 years ago

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Verified Customer

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Anonymous Memphis, TN

The customer service was very informative and they were very prompt and very professional. They were very professional, they answered all the questions and you don't have any doubt about how you use the equipment. The device does what they say it's going to do.

7 years ago

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Verified Customer

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Joyce New Castle, PA

There was this one time where I was in a shop and I had no idea that it went off, I must have done something. And everybody started showing up my house trying to get in to see if I was okay. I really appreciate them being like that. They came so quickly.

7 years ago

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Verified Customer

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Ruth North Lewisburg, OH

About a month ago I was outside and I went face first into the cement going into the garage. I pushed the button and the squad came and took care of me and took me into the emergency room and also notified my daughter. It was quite a good experience.

7 years ago

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Verified Customer

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Terri Fillmore, CA

I've only used it for testing, but in the testing I know that everything is fine. They have been very very helpful even in just trying to get it set up. They made it easy and painless as possible. The attitude there is great.

7 years ago

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Verified Customer

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Mary Flint, MI

One Sunday morning I wasn't feeling. I was having problems with my legs and even though they could not hear what I was saying they called someone and got me help anyway. They did what they were supposed to do and they called for assistance with 911 and then they called my family.

7 years ago

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Verified Customer

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Yerka Youngsville, NC

They were very helpful for the set up and very helpful in monitoring and answering all my questions. I've had no issues with it, it works perfectly. In the beginning they told me that you'd be treated like family and that's absolutely true.

7 years ago

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Verified Customer

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Lynette Spanish Fork, UT

I got MobileHelp because they just described everything about it to me where I really could understand what was going on with it. I haven't had to use it but I accidentally pushed the button and they were very quick to respond. They were very pleased to see if I was okay.

7 years ago

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Verified Customer

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James & Carol Redkey, IN

The lady that first called us kept calling back when we couldn't make up our mind and she was very nice and we actually do like the product. We're on a cellular system out here in the country so it takes several times to find the connection. The lanyards are made of cloth and they're starting to fray on us and we've only had them a couple three months so they need to work on a better, stronger lanyard system.

7 years ago

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Verified Customer

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Lonnie Orlando, FL

When I first bought the cradle to charge up the device, it was a defect. And I got a new one in a couple of days. So that was good fast customer service. I like the thing that goes around my neck and the cradle for the device. Everything is really good. It's nice and not bulky.

7 years ago

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Verified Customer

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Louise Columbia, SC

One time I fell in the bathroom and needed help and I used it then and I got help. They took me to the hospital. They have contacted me more than once to get my contact numbers and they talk to me through the transmitter if I have a problem and they've kept in good touch.

7 years ago

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Verified Customer

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Doris Royersford, PA

We called and I talked to a gentleman and we discussed prices I compared it to and he got back to in thirty minutes and he worked with us and told us everything we will be getting and what we would need. Anytime I call and ask questions, they are very nice and answered any questions I had.

7 years ago

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Verified Customer

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Anonymous Sacramento, CA

When I have called them for any reason, they're always easy to get ahold of. They're helpful and they never try to rush around to get rid of me. One of the receivers you have when you leave the house would be nice it if it was just a little bit smaller.

7 years ago

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Verified Customer

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Mimi

The product arrived on time and had good directions for setting it up (and it was easy to setup). Customer service was also very helpful and made sure that my mom''s questions and concerns were completely addressed and answered. Very professional!

7 years ago

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Verified Customer

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Carol Chapel Hill, NC

We haven't had an emergency, but we've tested it and they've always responded very quickly and they're very good to talk to and give advice and explain everything. They're very fast sending the information. They're very kind and knowledgeable and helpful.

7 years ago

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Verified Customer

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Tina Linden, PA

The customer service explained everything and tell you exactly what you're getting and usually what it's going to cost you. The people are really nice. It took a little while to answer the phone when I accidentally pushed the emergency button.

7 years ago

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Verified Customer

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Lucille H Howell, MI

I have a dislike for people who lie to me when they're selling a product and they lied to me. I had a hard time deciding whether I wanted to keep it or not and I decided after using it for a week or so that it's very easy to use so I'm letting go of the fact that they didn't tell the truth. However; I don't have a great trust of the company as a result.

7 years ago

Reply from MobileHelp

Lucille,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Nov. 19th, 2018

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Verified Customer

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Anonymous Floral Park, NY

It's very comfortable and I've tested it multiple times and I've had no problem. It's easy to wear and easy to use. It was very easy and pleasant to work with the people who answered the phones and their knowledge and cooperation was good.

7 years ago

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Verified Customer

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David Bremerton, WA

I walked in my sleep and somehow I found myself under my desk and I was wedged in there and couldn't get out, it was a good thing had that around my neck. The customer servicce has always been there when I needed them. They go out of their way to make sure that I understand.

7 years ago

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Verified Customer

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Carla Lusk, WY

I'm in two different places in the summer and winter, so I had to get one that I could use both places. I had signed up for the one with the fall alert, but it drove me crazy because I couldn't even take it off to get dressed. So, I called back, and they worked out just fine.

7 years ago

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Verified Customer

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Joyce Winston-Salem, NC

Yesterday morning I got up and I was having a breathing problem and I pushed my button and she answered immediately and within ten minutes the fire truck was here and then the ambulance came right after that and a friend of mine came and another friend called so I really felt like I got the service that I deserve and needed.

7 years ago

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Verified Customer

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Mary Port Charlotte, FL

I've accidentally used it when hitting golf balls and I had the wristband on and here comes the fire department stopped in front of my driveway and I can't go out and hit golf balls with the wristband on anymore. I didn't realize that things were as sensitive as they are. The customer service responds as quickly as the button is pushed.

7 years ago

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Verified Customer

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Anonymous Simi Valley, CA

The only time they've contacted me was when I bumped into something and I accidentally pushed the button. Every time they got back to me very quickly and when they understood there was no problem, they were very very nice about it.

7 years ago

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Verified Customer

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Anonymous Binghamton, NY

They've been very kind and answering any questions that I had. It's very easily accessible with your finger. The fact that they give you a lock box is absolutely grand to put your key outside your door. That's a lovely feature. Everything about the program is wonderful. I really really would recommend it.

7 years ago

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Verified Customer

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Gretchen Murfreesboro, TN

I've been contacted by the customer service and you're wanting to know how I'm doing and I think that's very noble of them. There is a warning from the base to let me know that my power has been turned off. I think they're wonderful.

7 years ago

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Verified Customer

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Anonymous Enid, OK

The device goes off way too easily. Too many times has it accidentally hit against something, or the alarm has gone off while I was getting dressed. I also wish the necklace had a shorter string on it. The bracelets are great. Every time I acceidentally set it off they are so gracious and tell me not to worry about it, it happens all the time.

7 years ago

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Verified Customer

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Mary Pryor, OK

Customer service does not talk down to you when you have problems or questions. The response time is a little slow from the time you press the button to the time the call goes through. I feel that MobileHelp has the best service though.

7 years ago

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Verified Customer

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Darla

Every time that I've tested my device, they answer quickly and double-check to make sure that I and anyone else in the house is safe and I don't have an emergency. There's a little problem with the pendant. It just seems to be easily activated accidentally.

7 years ago Edited September 14, 2021

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Verified Customer

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Anonymous

They called me once to make sure I didn't call them, I guess it was some kind of a false alarm. They were pleasant and easy to talk to. It's easy to use and they told me it would be better if I put it on my arm rather than around my neck.

7 years ago

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Verified Customer

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Thelma G Red Oak, TX

It's been a little bit sensitive, there's been a couple times where it has bumped against something and yells that I fell. They do answer quickly when you call though. They were very efficient, asking me what my name was and making sure I wasn't hurt bad.

7 years ago

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Verified Customer

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Elizabeth E Pewaukee, WI

I fell and there was no response, so I reported it and my button was replaced with a new one. Afterwards, I accidentally dropped my fall device and immedidately somebody was there for me and called me to make sure I was alright.

7 years ago

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Verified Customer

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Leona Kenmore, WA

The customer service is very attentive. We did set it off accidentally and they were very polite. I find it a little difficult to put on because I think the strap should be part of the strap that goes in underneath the little belts.

7 years ago

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Verified Customer

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Karen Yreka, CA

I had gotten up in the middle of the night to go to the bathroom and I fell. They came when I pushed the button and they were really good about it. It took a little bit long to get here, but I guess they were trying to find the place.

7 years ago

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Verified Customer

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Anonymous Boynton Beach, FL

I hit the button by accident and they called right away. I was very satisfied they responded right away. Everybody that I've dealt with there is very nice, professional, and kind. All the equipment words and everybody's nice and I'm very satisfied with the service.

7 years ago

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Verified Customer

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ETTA Wheeling, IL

tech support and customer service are excellent. Had a defective fall alert pendant and it was quickly replaced. Only negative is when the defective pendant kept going off, I got to interact with the "response" center. They just kept reading form their script. Did not listen except to get answers to their scripted questions. they are after all talking to me. a real person and I might just have something useful to say besides yes or no.

8 years ago

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Verified Customer

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S Flushing, NY

The equipment was good, but the watch bands didn't fit so I had to buy new bands for it. The range on the medallion was only about 200 yards. I wish I would be able to speak into the medallion instead of having to carry around a box.

8 years ago