Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous Meigs, GA

Customer service does a good job. I like the company. There is nothing that I dislike about it. It's been awhile since I've had to use the device and I don't remember much from the incedent but when I called them they came to help me.

7 years ago

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Verified Customer

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Cora Lee Gentry, AR

I like that someone is there if I need anything. I also like that I can take it with me and I don't just have to stay home with it. My daughter is thousand of miles away and it gives her a peace of mind knowing that if I fall or have another stroke I won't have to stay on the floor waiting for someone to come and find me.

7 years ago

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Verified Customer

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Marilyn Tacoma, WA

This gives me a feeling of security because I do have a history of falls and one time I was stuck on the floor for about half an hour before someone came. That experience was so scary so now I'm really thankful that we have this system. It gives me peace of mind to know that if I need help its always at my fingertips.

7 years ago

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Verified Customer

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Anonymous

My falling pendant is a little too sensitive. When I was playing golf, I was not driving, but they kept hitting potholes and it would activate my device. I like the concept and I sleep better at night knowing that I am protected.

7 years ago

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Verified Customer

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Arlene

I would highly recommend it. It's a little more expensive than other programs but I like it very much. I'm covered at all times because I have the bracelet when I'm at home and another piece when I go out. I had a different system and it was not as good.

7 years ago

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Verified Customer

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Anonymous

Testing it, it seems to be working really well. The fall detection pendant is a little bit too sensitive and I have to be careful with it but other than that it is fine. When I have a problem, the technicians have been very good about telling me what I did wrong.

7 years ago

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Verified Customer

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Frank

Mobile Help is just wonderful. I can't think of anything I dislike, other than that I had some sort of reaction to the wrist band. I take it with me at all times. I love having it, it gives me a sense of security wherever I go.

7 years ago

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Verified Customer

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Anonymous

I like mobile help very much, is makes me feel secure. I couldn't believe all the help I got when I pushed the button by mistake. I was apologizing all over the place because I messed up and everybody was wonderful to me. They answered quickly and took care of it. I would highly recommend it.

7 years ago

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Verified Customer

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Delores

Their customer service was great when we ordered it and great when we returned it. They always follow through as they should. My husband wouldn't wear it because it bothered him and he felt it was cumbersome around the neck. We tested it and it was fine, it was just that he decided not to wear it.

7 years ago

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Verified Customer

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Allan Kingsport, TN

When my son mistakenly pushed the button, within a few seconds some voice came on asking us if everything was okay, which was great though I did have difficulty hearing them, which was not as great. The person who answered the call, handled it very well and was very helpful.

7 years ago

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Linda Saginaw, MI

All my questions have been answered really well by customer support. The quality is good quality as far as I know. When I tested it, I could understand them and they could understand me over the speaker. I feel more comfortable because I don't feel alone and if something happens someone is near.

7 years ago

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Verified Customer

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Verla Quartzsite, AZ

I find it to be very economical. The only thing I wish is that there was a different wrist part because it gets quite warm. Other than that, I like everything. The people I've talked with were so kind and patient and explained everything to me. It all seems to be working well.

7 years ago

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anonymous Concord, NC

It's very touchy. I sat down and it set off and even after they canceled it I had to call to get help to turn it off that's all it's very exasperated. The tech took a lot of time with me and helped me. They were very polite and kind and knew what they were doing.

7 years ago

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Verified Customer

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Mariana Tampa, FL

I got it 3 weeks ago. I used it on a trip to Puerto Rico but the service is not in Puerto Rico so they told me to go to an emergency room. I have recommended it to a lot of people because I think it's one of the best. I did the research before I chose MobileHelp.

7 years ago

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Susan Amberg, WI

Whenever I needed questions answered they were more than willing to do that. The first time I set it up I called and asked someone to talk me. I was impressed with that. I do wish they changed the cost to a monthly schedule instead of every three months.

7 years ago

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Verified Customer

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Kay Wortham, TX

I've had other companies and this is the best at customer care. I have the light weight necklaces and the wristband. I like having all this availability I like their weight and the way the wristband buckles. I've just tested it and the response was right away. One time I hit it in my sleep at night and they responded immediately.

7 years ago

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Verified Customer

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Carole

MobileHelp is very on top of everything. They have answered all my questions and walked me through everything with no problems. They know what they are talking about. I feel more secure, they call right away when I've accidentally hit the button. I trust mobilehelp, they've helped me a lot.

7 years ago

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Verified Customer

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Judy

I would recommend Mobilehelp. They trustworthy and polite and courteous. When I call, they answer my questions. I feel more secure and that is the main thing. It's good to have when you're alone. The price is alright, it's not the cheapest ting but for the security it gives, it's alright.

7 years ago

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Verified Customer

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Verna

They're very professional, efficient, and attentive ever since we've first applied. I accidentally leaned on the counter once and triggered the alarm and they were right on top of it. I haven't used the bracelet because I am afraid I will put pressure on it during the night while I'm asleep.

7 years ago

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Verified Customer

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Anonymous

The quality is good because it works. I feel more secure. They should put the telephone number on the battery packs so that if you need to call them, you don't have to go looking for the number. When I called customer support, they listened to everything I said and took it into account and actually changed the equipment.

7 years ago

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Verified Customer

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Joanne

It's worth it. It covers the services that I need and a couple of things I thought were important. If something were to happen, I will be able to make contact and they don't have to tear down the door because there is a key in the lock box for them to get in.

7 years ago

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Anonymous

The fall protection is very sensitive, sometimes it does provide a false reading but they always respond quickly so you can let them know it was a false reading. It is easily accessible, that is the best factor, and you get a response right away.

7 years ago

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Jo Ann

I have no complaints. It gives me a feeling of security, I know I have help when I need it. Whenever they've dealt with me, they've explained things nicely and I've been very pleased. One thing I wish is that I could adjust the necklace with fall detection.

7 years ago

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Verified Customer

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Edwina

Any time we have tried it out, they have always been there. My wife hit in once accidentally and they called her and she was really apologetic and they were great and it was great that they were there had it been an actual emergency. They're a good company.

7 years ago

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Verified Customer

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Carolyn

Quick response, even if it's an accident, they will call and let us know they are monitoring. My sister was having a hard time breathing on the fourth of July so I smashed the button and they sent the fire department and ambulance in no time. It was amazing.

7 years ago

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Verified Customer

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Mary

As soon as I push the button, they are there. It is immediate. It is so convenient and not hot heavy, you don't realize you have it on. I've tested it twice and everything was good. It's worth the money for the service they give.

7 years ago

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Verified Customer

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Jeanne

When I needed help a few weeks ago, it wasn't an emergency, transport came and took me to the emergency room. The only issue was they had trouble getting into the unit so I had to walk to the stretcher. They were there within five minutes of me calling. It's easy to access, I have it next to my bed so I can talk to it easily.

7 years ago

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Anonymous

Reliable, dependable, and on top of things. When my battery needed charging, I got an email and it was very appropriate. It is definitely high quality. I had another system and it has a manufacturing defect and that frightened me.

7 years ago

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Anonymous

My father is a new customer and there have been a couple of times where there have been false alarms and they have been very good at responding to him and being gracious. We appreciate that. The response was immediate. It gives us big peace of mind when traveling.

7 years ago

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Verified Customer

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Annette Remer Lake Worth, FL

I find the response is too slow 90% of the time. It goes on and on and on and on before someone comes on the phone. Yes, when customer service has tested it, it seems to be shorter. I have to come out of the shower and stand on the mat and be very cold before someone comes on that phone. I just don't like it, understand it can go off but almost every day in the shower. I have taken it off recently as my showers have become torture. In addition, if I go out and take the mobile unit with me or I'm not near the unit at home and must put it closer to me, I have had the battery run low the I can't take a shower without it going off even though I make sure spray is not hitting it.

7 years ago

Reply from MobileHelp

Annette, We are sorry to hear about your experience. We have created a ticket for Technical Support to reach out to you. We look forward to speaking to you. Best Regards, MobileHelp

May. 29th, 2019

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Verified Customer

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Annette

Within 2 weeks of the set up of our unit, help was on the way! My uncle had fallen, spraining his ankle. Everything happened that Mobile Help claimed would happen. Phone calls were made and received, and help was on the way in moments. Thank you Mobile Help!

7 years ago

Reply from MobileHelp

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

May. 30th, 2019

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Verified Customer

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Cindy

Friendly service and good prices. We're new with this service and fortunately haven't had to use the alert but they were friendly and helpful in the phone. The pricing was better than the previous company and testing the equipment went well. It's very easy to set up and you don't have to have a land line.

7 years ago

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Verified Customer

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Charlene Slaten

I love the GPS and wrist units. The fall button does not work for me. It went off a couple of times and the paramedics were dispatched before I could get back to the unit in the house and tell them it was a mistake. I just wear the GPS so I can talk to them when I'm outside and don't have to run to the house.

7 years ago

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Jacqueline Russell

Mobile Help was ordered for my mom who appears to be very happy and pleased with the service and the customer service she has received. It was easy to setup and the service representative was knowledgeable and, friendly and professional. My mom is pleased with her selection.

7 years ago

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Verified Customer

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Theresa R. Minnich

First of all it's everything I was told about the product. When I first got the equipment I accidentally bumped the button and got an immediate response but was able to clear it with no problem. I have a great sense of relief having the system in my home.

7 years ago

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Verified Customer

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Lillian Lee

Fall detection is very sensitive. I recently put my device on the counter and this detected a fall. The medical alert team called all my contacts and also called me. I told them it was an accident and that I was fine. A little while later there was a knock on my door and 6 emergency responders were standing there, EMT's, firemen, and a policeman. I don't know why everyone was called after they verified with me that there was no emergency and I was fine. It was good to know that my emergency response people are alert, but it was also very embarrassing.

7 years ago

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Verified Customer

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Peggy Randall

I was ready to send all the equipment. Back, and I said to myself doin,t give up. I just couldn't stop that alarm from going off, I,m 88,and this was very upsetting,finally whit the the help of all your wonderful employees, I think we have beat the alarm,s Thanks again Peggy

7 years ago

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Judith Highland Home, AL

They explained everything to me. I like everything about the device. It's convenient. I can wear either one. I was just putting all my bed clothes one night and I guess I bumped it and they came right on to make sure if I had a fall and were quick. This one is very dependable and very economical.

7 years ago

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Rochelle Fayetteville, AR

The time that I had talked to the customer support, they were really helpful with the information I needed to know. We just discussed some of the things and how it works and everything. I like the wrist watch better than the necklace.

7 years ago

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Don

dislike that the fall sensor is too sensitive. I've had one false alarm on the device. It's fairly reliable for my location here in the boondocks of Arkansas. It's simple enough to operate and I've been able to test it each time.

7 years ago

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Margaret Madison, WI

Customer service is fantastic. I'm very pleased. I like the way that if something happened, they answer promptly. There's no waiting. A week and a half ago, I was dusting and I accidentally hit it and Mobile Help immediately contacted me.

7 years ago

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Kim Jackson, GA

They were right there on the button if something goes wrong. I like the wristband but I don't like the pendant because it keeps going off for no reason. I tested it just a couple of weeks ago and it's absolutely fine, no problem.

7 years ago

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Rick Tallahassee, FL

I had a little bit of trouble getting ahold of somebody one time but that was just once. I haven't had any trouble since. I like that I can wear it in the swimming pool. The last one I had I couldn't. I know it works. I had it in my pocket and evidently I must have hit it with my hand somehow or whatever but the police officer came very quick.

7 years ago

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Marie

Pricey because I am a squirrel citizen on social security but I appreciate the value. I got good service from them, they were very helpful. I have it with me all the time if something happens, I know I can reach somebody. I've tested it a couple of times and it seems to be working fine.

7 years ago

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Gayle

They're very considerate when you talk to them, whether it be troubleshooting or information. To me it is a kind of insurance form for walking around because I have got the help I need. I have recommended it to my sister and she bought it for her and her husband.

7 years ago

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Robert Spokane, WA

I like that I can take it everywhere with me. I have got two systems and you can place everything around the house and it's a pretty good distance no matter where you are. I have tested it six or seven times and it has been great.

7 years ago

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Richard And Nancy Georgetown, TX

Every time I have had an issue, someone is available to answer my questions. They've been very helpful. I like the quality of the instruments and the instantaneous response. I also like the different methods of making contact, not only the GPS but also the wristband. When I tested the device it was a simple, easy, and efficient process.

7 years ago

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Vincent Branford, CT

I had another company before Mobile help but I didn't like their device, my father has thick fingers and the button was small. It is invaluable to me to do what I can to take care of his security. The only thing I did not like was the fall necklace, it doesn't work right, though I am grateful, I would rather it go off than for it to not go off. Their customer service is good. They were very supportive and helpful when I was looking for a device.

7 years ago

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Marilyn Columbus, OH

Affordable and I like it. I am surprised by the sensitivity of the necklace but on the other hand I feel secure. The device is the neatest thing and I love the technology. It has gone off several times and the company has called me real quick. When I had to call for instructions or help, they've been very patient and really punctual.

7 years ago

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Erwin Lady Lake, FL

MobileHelp is very professional and ready to go into action. I have tested it a couple of times and it all works. They answer quickly and I was quite satisfied. I like the fact that the devices are for all practical purposes waterproof.

7 years ago