Name: MobileHelp
Rating: 4.6

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Verified Customer

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Rose Hillsborough, NJ

When I tested it, the call went through very quickly and I was given good customer service by the representatives. I did have to call and ask a question about the fall detection and I was happy with the responses. It gives me comfort that my mother is safe when I'm not in the house.

6 years ago

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Verified Customer

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Ashlie Franklin, IL

I got a call back right away after I requested information and the gentleman I talked to was very helpful and kind. He was not pushy at all. He wasn't trying to talk me into anything, you just gave me all the information I needed and I appreciated that. It's for my grandfather and he said it's easy to use.

6 years ago

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Verified Customer

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Rhonda Carter Lake, IA

They send everything out very quickly. They took care of all my questions, they help me get it set up. One time I stepped on the button and they were on the phone just like that to make sure that everything was okay. I like because it's small.

6 years ago

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Verified Customer

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Kelly Supply, NC

They seem to be very nice and professional and respond quickly. I haven't found anything that we necessarily islike yet. It may be a little bit sensitive at times but I'd rather it be like that than the other way. The response is very quick.

6 years ago

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Verified Customer

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Charles De Soto, MO

Luckly we haven't had to use it yet. We've tested it and it worked just like they said so we were pleased with the testing process. I like that I can go in on the computer and put the numbers that are the ones that need to be called first and we can change it if we need to at our own convenience. They've been very helpful.

6 years ago

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Verified Customer

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Delores Salisbury, NC

It was very easy to set up. They talk to me the testing got teverything tested appropriately. Was easy, it works. Anytime I had to contact them or talk to anyone it has been very positive and helpful. It's for my fatherand he doesn't have a cell phone so I like the option it being the mobile device.

6 years ago

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Verified Customer

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edith thompson Bremen, AL

Service is excellent I have had to use my wrist bracelet on two occasions. Each time the ambulances at my house quickly and I received the care that was required. customer service was prompt and helped me with the set up of my system.

6 years ago

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Verified Customer

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Carolyn Howe

I've had the service about a month. I had a fall a few days ago and it was detected. The dispatch center quickly responded and summoned EMS for me. They notified my contacts quickly and I was being treated within minutes of the fall. Great response and makes me feel so much safer in my home.

6 years ago

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Verified Customer

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Nancy

my device go t bumped on a chair and a call to check on my condition was immediate. I was at the dentist at the time. employee was very impressed also and was wanting one for her mother. at the time.st at that time. higentist *

6 years ago

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Verified Customer

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Daughter, Sheryl Black

My Mother passed only after a week using MobileHelp but it provided insight for us on her last day through the gps pendant and that she passed quickly as she did not push the pendant for help. This provided some comfort to her family knowing this. Priceless information.

6 years ago

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Verified Customer

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Donna King

they have responded immediately; i guess this is the only place to make a comment - I feel as if i am unable to wear the pendant when showering (it is so very sensative) i tried shortening the necklace; but i still set off a false alarm; can you help with this dilema; please respond

6 years ago

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Verified Customer

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Chris Kos

Ferris, your representative that I spoke to to obtain information was patient, knowledgeable and caring. His professionalism was the reason I decided to go with MobileHelp , Thank you to Ferris and all the amazing people you have! I am very happy I did. ,

6 years ago

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Verified Customer

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Karen Canavan

Explanation of product clearly like the products that are included and delivery was next day. I feel safe inside and outside of my home. I like that you are all over USA and your price was great and after a certain amount of days you will send a check of 200.00 dollRs to my sister who referred you

6 years ago

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Verified Customer

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Mary Berman

It's really too soon to tell. I only got it on February 28th and thankfully have not had to use it. Every time I have called them with questions they have been clear and respectful. I feel much more secure and confident going out

6 years ago

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Verified Customer

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Dolores Weber

I like the fact no matter I am you are only a push of a button away. I feel safe when I'm in apartment or walking around the building. When my daughter picks me up a we shop, others the movies I feel MobileHelp has eyes on me at all times. I feel save.

6 years ago

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Verified Customer

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Sandra Buttler

For all that I received in the initial package and their willingness to work with me for what I needed. The price is very reasonable. And I have accidentally pushed my neck button and the response was instantly on their part plus the dispatcher was really Friendly and understanding with me.

6 years ago

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Verified Customer

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Larry Harlan

They have been extremely responsive to us as we are navigating the usage. A few "glitches" required us to call for support and it was always there with courteous and efficient handling of our issues. We cannot express the extreme satisfaction we have with your service other than to say "outstanding".

6 years ago

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Verified Customer

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Nadine Sather

Very informative and understanding. What we discussed is what I have recieved. I set up and paid for a six month policy. I have pushed the button twice accidentally and they called immediately. Very professional and understanding. I live with MS and diabetes so I am prone to falls. I am so grateful for being able to walk outsde now knowing that if I was to fall and could not get up they would be able to find me and assist me.

6 years ago

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Verified Customer

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Yvonne

Customer Service and Sales are both very easy to reach, accommodating, knowledgeable, and efficient. I have never felt pressured to buy more than I wanted or needed. When my husband misplaced his pendant, I called MobileHelp, and was immediately reassured that replacement, if necessary, would be quick and easy.

6 years ago

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Verified Customer

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Marie Tabasso

when I received my equipment, there were no instructions. i did not know that I could remove the tracker from the charger. I do not know when it is charged because it is always blinking. Also when I received the key box I had a very hard time trying to open it. I tried like most lock by pulling up on the hooks. I had to call and tell them the code does not work. That is when I was told it open from the front. That is why someone should come and explain all this to us seniors.

7 years ago

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Verified Customer

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Kim

My father has had MobilHelp for just a couple months. He took a serious fall and was able to get help immediately. Two days later he fell again and the fall detect automatically called MobilHelp for him. Within 6 minutes MobilHelp has called him, called emergency services, and called me. Absolutely LOVE this company!

7 years ago

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Verified Customer

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Sandra Lolly.

So far it has given us peace of mind. It has detected a couple of falls without having to press the button. One in which was promptly responded to, although we cancelled the call. No falls detected when no one was home, although we all feel safer now.

7 years ago

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Verified Customer

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Elizabeth Hobe Sound, FL

With another company, I had a really bad experience and I was very hesitant to sign up for another and after I read about this company and three others, I tried mobile help and everything works the way it looks. It seems secure and I'm very satisfied with the equipment.

7 years ago

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Verified Customer

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Glenna

The device is very sensitive and for somebody that is very active, it takes some getting used to. It works wonderful and it really isn't complex after you get used to it. It is nice having the lock box on my front door. I have already recommended it to a couple of my friends in the same age group that I am in.

7 years ago

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Verified Customer

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Anonymous

For what you're getting for the price, the service is good. This is the best company based on the services we needed. We've tested it a couple of times and they called to make sure everyone was safe the way they said they would.

7 years ago

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Verified Customer

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Annette

The few times I have set off the alarm, they didn't get annoyed with me and instead helped me reset it. They respond quickly. The service is great and I like the company. It would be nice if somebody actually came to the house to explain everything because it took me too long just over the phone. It works really well and I am happy with it, though I wish is was smaller so that it was easier to travel with.

7 years ago

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Verified Customer

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Carolyn R.

I accidentally set off my fall protection button. We received a call right away. The man was very professional and asked my name and if I was ok. Then he went a step further and asked me if any one else could be in trouble.

7 years ago

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Verified Customer

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BW

Mobile Help customer service and products were wonderful. The only reason for 4 stars is that because of our location out in the country we were not able to access a tower to transmit calls. Not their fault. So I was not able to rate the service would have actually functioned in a real emergency. They tried their best to resolve the problem but it was out of their control. Bad location.

7 years ago

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Verified Customer

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Grandma

I feel so much more relaxed when I'm out and about, knowing that if something happens, I don't have to worry about bystanders recording me instead of calling 911. With my fall alert button, you will call me if I can't call you.

7 years ago

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Verified Customer

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linda curtis

i decide the pendant around my neck at night was uncomfortable and found myself taking it off so when i went to the bathroom i was unprotected...i called and asked if i could exchange it for the watch and they took care of it with no problems

7 years ago

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Verified Customer

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Vi

Mobile Help was easy to deal with when ordering. The system itself works very well and when testing the system, the operators are very pleasant and thorough. It gives me and my family great peace of mind to be using MobileHelp.

7 years ago

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Verified Customer

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Suzanne Baker

I am not the client - I purchased Mobile Help for my mother. There were some difficulties with setup even though my sister and mother read the materials carefully. We had one "miscall" while I was visiting (mom set the alarm off accidentally) and the response was quick. My mother is not enamoured of the system, but I think it is ANY system. Things seem pretty good from my vantage point.

7 years ago

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Verified Customer

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Fernando Washington, DC

Everything has been operating. They've been perfect and on point. I tested it when I first got it but since then, my electric power went out and the box talked to me and said that there was no power. It came back on to tell me the power was back on.

7 years ago

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Verified Customer

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Nancy Bishop, CA

All of the questions that I had were answered when I called. I like that MobileHelp gave me all the information that I wanted to know. The last company I contacted only gave me what they wanted me to know. Everybody answered my questions.

7 years ago

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Verified Customer

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Elina Spokane, WA

I don't like that many things can happen to set it off by accident. A couple of times the fire department was showing up at my home because I couldn't get it canceled. It's hard to cancel it. It's a wonderful device, I wish someone would have told me how easy it was to cancel it but I've had to do some learning and experimenting. I had fallen when I had gotten in my tub and it's extremely difficult to get in and out of and I pushed it to get them to help me.

7 years ago

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Verified Customer

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Anonymous Ludington, MI

I was doing laundry and didn't realize that it bumped the machine and it went off and I couldn't figure out why. I figured if I were to fall, I'm really glad I had the help. When it did go off, they answered immediately and I had to figure out why it went off.

7 years ago

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Verified Customer

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Bernard Ossian, IN

They're very responsive. I've tested it several times. I used it once to take an elderly friend home. He fell and was wearing his device but the people on the other end couldn't understand his transmission and didn't know his address so I used my button and because of the GPS, MobileHelp know exactly where we were and they sent the EMS to us.

7 years ago

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Verified Customer

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Alyce Manasquan, NJ

They answered me quickly and gave me whatever information I needed. I have to carry it in my pocket and I wish that it were lighter and more portable. When I leave the house with the little necklace, it's wonderful. It's light and I can hide it. The other thing doesn't fit right and I wish they had a better device.

7 years ago

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Verified Customer

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Bernice Rush City, MN

The representative answered all of our questions and was very concerned and very kind. You have to hit the fall button hard in order for it to work. We had a couple of problems when we first got it. They called us and asked if it was an emergency or something but after that, it's been doing really good.

7 years ago

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Verified Customer

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Maryann Las Vegas, NV

I'm new with the company, I really don't have too much experience. But so far, they've been wonderful. I turned over in bed and somehow I guess I pressed the button and they were on it that second. They were wanting to know what was wrong so I just told them that I did it by mistake.

7 years ago

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Verified Customer

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Christopher Fairmont, NC

They've been clear on information about the device and how to use it. I used it to see if it was still working and I told her that I was trying to see which side to hit the button and they came on on time. I've had a good experience with MobileHelp's service.

7 years ago

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Verified Customer

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Mary

They really do care about the people who are receiving their product. They're very professional and very knowledgeable. We tested it and it worked perfectly. I keep telling everybody that I know that has a senior living with them that they ought to look into MobileHelp because it's the best product I've ever purchased.

7 years ago

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Verified Customer

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Peter Brookfield, WI

I've had several accidental calls with my unit and they were very understanding with the calls which I appreciate. They're very nice about it. They dispatched the appropriate service rather quickly. I like that it's efficient. The GPS is pretty efficient. I'm happy with their coverage. I wish the unit speaker was smaller.

7 years ago

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Verified Customer

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Christine Bonifay, FL

They've been right there for me. They've answered my questions and it's been fine ma'am. I tested out my current one one time. It was off for several hours and we tested it to make sure they they would be back up with me and they were.

7 years ago

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Verified Customer

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Violet Spring, TX

Had to use it just last week. I don't have any problems my alert devices except it has gone off unexpectedly. I I told a friend cross the hallway from me about it and she got I the same kind that I got. I'm glad to know that she's got it.

7 years ago

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Verified Customer

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Caroline Katy, TX

They helped me better than the other security systems. They answered questions and their prices are much better. The only thing I don't like is the necklace. I'm afraid it's going to fall off it just seems like it isn't strong enough.

7 years ago

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Verified Customer

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Helen Roanoke, VA

When I was looking for one customer service was very helpful and got what I needed right away. It works because I have a false fall call every now and then but that's better than not having one. I know the fall protection works because my cat picked it up and dropped it on the floor during the night. I would prefer it not be quite so expensive.

7 years ago

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Verified Customer

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Barbara Harwich, MA

The gentleman I spoke to at customer service gave me the right information and was very capable. So, I was satisfied with that. We had a tornado recently and the electric power was off but the device went on batter power. It's a comfort to know that it still works even if the power goes off.

7 years ago

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Verified Customer

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Anonymous Meigs, GA

Customer service does a good job. I like the company. There is nothing that I dislike about it. It's been awhile since I've had to use the device and I don't remember much from the incedent but when I called them they came to help me.

7 years ago

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Verified Customer

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Donald & Mildred Shelbyville, IN

When I've accidently set it off they are always prompt and are able to cancel the alert. My wife is a stroke victim so it feels good to know that if I had a heart attack or fall this would still get help because my wife is unable to talk on the phone or anything like that.

7 years ago