Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous Delphos, OH

My dad uses this and he sets it off at night accidentally, but the response time was very good. It all works really well.

8 years ago

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Verified Customer

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Anonymous Boynton Beach, FL

When I ran a test to see if it was working, they were a little bit late answering the phone in the test, I had to wait. It can be hard to always have it with you.

8 years ago

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Anonymous Central Point, OR

I wear the fall necklace, but it is too touchy. The device went off in the middle of the night I wasn't even moving. I have complained about it being too touchy and nobody seems to be doing anything about it. It's gone off half a dozen time when it shouldn't.

8 years ago

Reply from MobileHelp

Thank you for your feedback. Are you wearing the fall pendant while you are sleeping? If so, we don't recommend doing that as it can cause false alarms. We would be happy to go over way to reduce false alarms, please contact technical support at 877-827-6207, Option 1 or respond to this message with your contact information and we will reach out to you. We look forward to speaking to you. Thank you for being a valued part of the MobileHelp family!

Jun. 22nd, 2018

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Verified Customer

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Bertha Sherred Spartanburg, SC

I haven't had to use it yet. It's very accurate and efficient, whenever you push the button you always get somebody on the line..

8 years ago

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Verified Customer

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Robert Robb Senior Evansville, IN

The people here are very polite and knowledgeable. They want to help me with anything that they can. I like Mobile Help the best.

8 years ago

Reply from MobileHelp

Hi Robert! Thank you for leaving us such a wonderful review. We are glad that you have loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing! Thank you again for your kind words.

Jun. 22nd, 2018

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Verified Customer

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Brian W Steele-Sierk Marysville, WA

I chose MobileHelp because they were the only company that had cell coverage in my area. I was very quick and easy to get set up.

8 years ago

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Dora Oary Morton, IL

Recently I fell and they called me very soon and called the EMTs for me. They're very professional and they help you when you need them.

8 years ago

Reply from MobileHelp

Thank you for your review and taking the time to share your experience with others. We are sorry to hear about your recent fall, and hope you recover from it quickly. You can count on us to be there for you whenever help is needed. Thank you for being part of our MobileHelp family!

Jun. 21st, 2018

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Verified Customer

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Sammie and Lucy Hummel Adkins, TX

they're very courteous to deal with when you talk to them on the telephone. My experience with them has been very positive.

8 years ago

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Verified Customer

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Sharon Morris Livingston, TX

I decided to go with MobileHelp because I travel a lot and it's portable. Every time I've had to call in they've been very helpful.

8 years ago

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Verified Customer

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Jeannine Kenneson

I had a false alarm and a voice immediately came through my wristband asking me if I was alright, so I feel much safer now.

8 years ago

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Verified Customer

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Rosaline (Marie) Limpert Catonsville, MD

The agent we talked to was very nice and informative and told me everything about the company and the products. It was a very positive experience.

8 years ago

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Verified Customer

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Donald Lighthart Berrien Center, MI

My experience with MobileHelp has been very positive so far. I've had a number of false alarms and they were very quick to respond.

8 years ago

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Verified Customer

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Peter Rand Albuquerque, NM

I like it because wherever I go in the house or outside I still have coverage. I also like the convenience of the wrist watch.

8 years ago

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Verified Customer

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Gail Wenzel Paris, IL

I like wearing the wrist watch because I know I'm more secure wearing it. When I purchased it they were excellent and answered all my questions.

8 years ago

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Verified Customer

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Joan E James Florence, OR

I had another company that didn't have GPS in their device, but when I called MobileHelp for help they knew right where I was and what to do.

8 years ago

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Verified Customer

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Keith Quiram Ponca City, OK

The company is honest. Every body is very polite when I talk to them. I went with MobileHelp because it was convenient it was nice and easy.

8 years ago

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Verified Customer

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Bill D.

company is easy to deal with. having this service provides me with peace of mind knowing that they are as close as my pocket is.

8 years ago

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Verified Customer

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Richard Deitz Englewood, FL

This company calls me and makes sure everything works. They are very helpful and good. I especially like the watch band.

8 years ago

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Verified Customer

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Marlene Cline

This has always worked when I have tested it and they are very responsive. They are helpful with my questions too. Price and coverage are great!

8 years ago

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Verified Customer

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Susan Brundage

My aunt uses it and they recommended it to me. Luckily, I haven't had to use it yet but customer service has been very accomodating.

8 years ago

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Verified Customer

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William Hughes

When My husband was very sick, we could just hit the mobile help button and we could get help. The alarm would go straight to them.

8 years ago

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Verified Customer

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Joel Godfrey

I got this for my husband. They will call you right away if the alarm goes off. I got information I needed from the customer service people.

8 years ago

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Verified Customer

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James And Anna Cook

I used to have a medical alert from another company and I did not like it them. This is easy to use. When my wife fell down they responded fast.

8 years ago

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Verified Customer

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Fifi Kovacs

My daughter and I looked at several companies and this one was the best. I call once a month to test it and they are always very, very nice.

8 years ago

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Verified Customer

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Virginia Kirby

I use it primarily at night and when I'm in my home because I'm here by myself. This was recommended by a friend. It's very sensitive and you get an immediate response.

8 years ago

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Verified Customer

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Jean Barton

We had an emergency where my 99 year-old mother fell and it all worked great, follow up was really good. I like the combination of features and cost.

8 years ago

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Thereasa Dukes Proctorville, OH

My daughter got it for me. It's comfortable to wear and the people there are very polite and respectful. They are also quick to answer when I call.

8 years ago

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Verified Customer

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Virginia Niebruegge Collinsville, IL

My son decided to get this for me. On Sunday morning I pushed the button by accident, but they showed up when it went off.

8 years ago

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Anonymous

Someone picked it for me while I was at a nursing home. The lady that I talked with was very helpful when filling out my emergency contacts and putting my kids in there.

8 years ago

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Verified Customer

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Michael And Brenda Boozer Grant, AL

I had used them before with a friend of mine. We really have no concerns about the device. We know customer service will be there when we need them.

8 years ago

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Verified Customer

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Valerie And Paul Gardner And Bentz

We have it because we're 90 years old and live on our own. When I called them to order the service everyone was very kind. I'm glad we have it.

8 years ago

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Verified Customer

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Michael Logan Cleveland, OH

They were the first company that called me back when I was looking for a service. I like the unit that you carry better than the one that goes around the neck. That one looks kind of cheap.

8 years ago

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Verified Customer

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Dave from Winter Haven, Florida

It works. I dropped my device and they came to my home but I didn't that I had and the fire truck , ambulance and police were there.

8 years ago

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Verified Customer

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Diane H

I like the fact that I can carry it anywhere from the shower to my walks outside. I feel safer knowing I am always connected to help.

8 years ago

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Myrna

people seem to be very knowlegable in there job. Haven't had an emergence yet; but 1 acedent on button that brought an emediat responce.

8 years ago

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Verified Customer

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Joan Ward Kalispell, MT

I've only had it for about a month but they've been very good every time I call them. I wear it all the time, except at night time when I go to bed.

8 years ago

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Verified Customer

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Malena Harper Katy, TX

I had seen their advertisement on TV so much that I decided to get it. I'm glad to have it because I can just push the button anytime I need help.

8 years ago

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Jim And Jackie Henry Aberdeen, WA

So far it has been good. I picked it because it covers you everywhere, especially when you're in a remote area. I also like the fact that it's independent of the phone line.

8 years ago

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James And Donna Bourdages Cortland, IL

The only reason why we bought it was the price of the thing. Overall it's ok but when I tested it thought their reaction time was kind of slow.

8 years ago

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Anonymous Delray Beach, FL

They were not exactly what I was looking for. They have too many devices. I was looking for one thing that could do whatever I wanted it to do, like take showers with it or take it anywhere, but they don't do that. There are other companies out there that do what I want, plus, they do it for less money.

8 years ago

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Orville Heimer Dousman, WI

They have good service. I carry the medical alert button in my pocket when I go far away in my car. I also have the one around my neck when I leave. It makes me feel safer.

8 years ago

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Jim Lanfear Whitehall, NY

I picked them based on their advertisements. Every time I call them they are very polite. Whenever I test it, everything seems to work ok.

8 years ago

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Verified Customer

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Otis Malone

I'd seen it on TV and decided to get it. It just seemed like something that I would enjoy to have and that could help me.

8 years ago

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Verified Customer

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Terry Brigman

Everything seems to be working really well. The only thing is that they were supposed to send me a lock box but they didn't do it.

8 years ago

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Verified Customer

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Helen Place

My daughter got it for me because I live alone. I've only had it for about a month, I wear the necklace. It makes me feel more secure.

8 years ago

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Verified Customer

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Norma Mullon

I picked it because it had GPS and the features that I was looking for. Customer support has been good; I haven't had any problems with them.

8 years ago

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Verified Customer

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Albert Halls

My son decided to get this for me. I haven't had to use it but I've had a couple of accidents pushing the button. They have responded well to those.

8 years ago

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Verified Customer

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jeanne R. Malenfant

I haven't had the device long enough to give accurate rating. I think it's too sensitive-recorded fall twice - no fall.

8 years ago

Reply from MobileHelp

Jeanne,

Thank you for your review! We would be happy to go over any false alarms with you or give you suggestions to help minimize false alarms. Please contact technical support at 877-827-6207, Option 1. We look forward to speaking to you.

Kind Regards,

MobileHelp

Apr. 18th, 2018

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Verified Customer

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The best mobile medical alert device that I have found.

It's a device that my elderly mother uses. She wears the device and takes the mobile unit with her when she leaves the house.

8 years ago

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Verified Customer

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Anna Sloan Vienna, MO

I haven't been a customer for too long. I got it in the first place because I live alone but I still go places and drive. This one was better for me since I don't have to stay at home all the time.

8 years ago